Jobs in Lapu-Lapu City

We’re looking for a Recruitment Operations Coordinator to join our Human Resources/People Comms team at MGS. In this role, you are expected to Provide administrative support to Talent Acquisition Team while developing an understanding of Manulife's products and businesses. Responsible for the centralized collection of approved hiring requisitions and posting of positions in Workday. Position Responsibilities: Provide administrative support to Talent Acquisition Team while developing an understanding of Manulife's products and businesses Responsible for the centralized collection of approved hiring requisitions and posting of positions in Workday Participate in the coordination of New Hire Orientation; reporting and tracking as required Provide support with pre-employment screening checks by actively tracking the process of the checks, billing costs, etc. Be a subject matter expert in Workday as it relates to template management (i.e. offer management) Manage Recruitment Coordination Activities such as Interview Arrangement, Raise/Adjudicate Background Check, Facilitate On boarding and Orientation Assist with recruitment operations related special projects as assigned Format job descriptions for internal/external and niche site postings Coordinate and schedule Interviews between Applicants and Hiring Managers Handle logistics for interview room reservations Facilitate assessment testing to applicants Initiate and complete pre-employment screening process, tracking, follow-up, and costs Initiate and manage background checks by coordinating with applicant and background check vendor Create and distribute employment offer letters and offer packages Manage On boarding & Orientation process tracking & coordination (where & when applicable) Align with other functional HR departments to ensure an effective flow of information and a consistent approach. Required Qualifications: 1-2 years HR experience preferably in training/administration/recruitment Working knowledge of HR Systems such as Workday Proficient in Microsoft Office Applications Excellent oral and written communication skills in English Excellent customer service skills Graduate of a bachelor’s degree Willing to work on a day shift schedule Preferred Qualifications: Strong time management and organizational skills, with the ability to handle multiple priorities and work independently. High attention to detail, ensuring accuracy and quality in all tasks. Demonstrates urgency, flexibility, and accountability in meeting deadlines and delivering results. Knowledge of relevant policies, procedures, and best practices is an advantage. Collaborative and service-oriented team player who follows established processes while identifying opportunities for improvement. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Working Arrangement Hybrid

We’re looking for a Business Process Senior Associate to join our Retirement Operations. team at MGS. In this role, you are responsible for process indexing with utmost attention to quality and quantity, and process simple to complex work which includes Licensing work and Rep Maintenance. Position Responsibilities: Process and capture information to system according to established methods and procedures. Practice good judgment in processing cases. Perform thorough checking for every case and eliminate financial errors. Suggest ways on how to improve the current process and team metrics. Such other duties and functions as assigned by Operation Management. Required Qualifications: Basic proficiency in MS Office applications (Word, Excel, PowerPoint) Familiarity with web browsers and common business applications Ability to compose grammatically correct, clear, and concise written communication Undergraduates (minimum 2 years completed): At least 2 years of relevant back-office experience (e.g., data entry, document processing, claims processing, administrative support) required. Bachelor's Degree holders are welcome to apply. Minimum typing speed of 40 WPM with high accuracy Preferred Qualifications: Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantage Good verbal and written English communication skills Strong analytical and problem-solving skills Fast and accurate data-entry skills with the ability to process high volumes of work accurately Adaptable to change When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Working Arrangement Hybrid

We are seeking a highly skilled and experienced Sr. Quality Engineer in Test to join our AI-driven QE Transformation Team. You will be part of our fast-paced team, helping to modernize our Quality Engineering approach and driving best practices using the latest technology, with a particular focus on AI adoption to achieve these goals. This is a highly technical role that requires strong hands-on expertise as well as excellent communication and leadership skills. Position Responsibilities: Design and implement advanced test automation frameworks and AI-driven test solutions to enhance test coverage and quality. Develop and promote highly reliable code to improve maintainability and reusability. Integrate tools into enterprise DevOps pipelines to enable end-to-end automation of integration, and functional testing. Enhance and support applications based on industry standards and best practices (AI or automation tools). Drive adoption of modern test automation frameworks and tools across the organization. Establish and enforce automation standards, frameworks, and best practices. Required Qualifications: Bachelor of Engineering or higher, preferably in Computer Science or Engineering. 7+ years of experience in the QA / SDET discipline. Amenable to work on a night shift work schedule (8pm to 5am) and hybrid work set up (3x a week onsite reporting in Mactan New Town office) Experience building and maintaining test frameworks using tools such as Selenium, Appium, Rest Assured, Pytest, WebDriverIO, Playwright, and Cucumber. Experience using tools such as Postman, GitHub, GitLab, Git, JIRA, Xray for JIRA, Power BI, New Relic, Docker, Kubernetes, and CI/CD tools such as Jenkins, GitHub Actions, or TeamCity. Strong programming experience in Java, Python, or JavaScript. Ability to rapidly learn new technologies and programming languages. Knowledge of using AI tools to support development and testing, such as GenAI, GitHub Copilot, and Agentic AI. Experience in LLM models, Prompt Engineering, and Copilot for Test Automation. Experience working with cloud-based testing platforms such as Perfecto, Sauce Labs, BrowserStack, or AWS Device Farm. Must understand the following concepts: Behavior-Driven Development (BDD), Test-Driven Development (TDD), Shift-left, Mocks and Stubs, Service Virtualization, Synthetic Data, and DevOps: CI/CD/CT. Understand the software design lifecycle, architecture principles, design patterns, and different types of tests. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Working Arrangement Hybrid

Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns. Php 30,000 Signing Bonus* For candidates who start employment from October to December 2026. Terms and conditions apply* Kindly note that Q3 slots are limited and offered on a first-come, first-served basis. Should the slots be filled, you may be considered for a later hiring date. Position Responsibilities Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns Deliver excellent customer service by accurately and efficiently answering customer inquiries and request Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats Required Qualifications: EXPERIENCE: Preferably with call center experience (international voice). Open to college undergraduate with at least 2 years of international voice account experience. EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed) HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Lapu-Lapu City, Mactan, Cebu. ​Preferred Qualifications: Excellent English communication skills (spoken and writing) Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service) Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem Minimum keyboarding skills of at least 35 words per minute Ability to multi-task and navigate multiple applications at the same time. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Working Arrangement Hybrid