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Job Description Job Summary The Subject Matter Expert (SME) serves as the clinical and operational resource for the AO Clinical Claims Program. This role provides expertise on clinical claims processes, medical documentation review, disability management guidelines, quality standards, and client-specific policies and procedures. The SME supports production teams through coaching, training, case consultations, quality improvement initiatives, and process governance to ensure service excellence, compliance, and operational efficiency. This is a dual-role position that requires the incumbent to function both as a Clinical Claims Associate and as a Subject Matter Expert simultaneously. In addition to providing expert guidance, floor support, coaching, and process expertise, the SME is expected to independently perform the same core clinical claims review and case management responsibilities as other team members. The SME will maintain an assigned production workload and is expected to meet established productivity, quality, accuracy, and compliance metrics while providing real-time support to the operations team. The ideal candidate is a licensed US Registered Nurse (USRN) with strong clinical claims experience, exceptional analytical skills, and the ability to collaborate effectively with operations leaders, quality teams, trainers, and client stakeholders. Key Responsibilities Clinical and Operational Expertise Serve as the primary clinical subject matter expert for disability and clinical claims operations. Interpret and apply client-specific guidelines, medical policies, and standard operating procedures. Review complex cases and provide recommendations to associates and leadership teams. Support accurate evaluation and documentation of clinical claims based on medical evidence and established protocols. Ensure consistency in claims handling and decision-support processes. Perform end-to-end clinical claims review, assessment, and documentation activities consistent with the responsibilities of a Clinical Claims Associate/Analyst. Maintain an assigned production workload and achieve established productivity, quality, accuracy, and compliance targets. Balance individual case processing responsibilities with SME support, coaching, and escalation management activities. Demonstrate best practices in claims handling, clinical documentation review, and decision-making while serving as a role model for the team. Team Support and Coaching Provide floor support and real-time assistance to agents and analysts. Conduct case reviews, side-by-side coaching, and knowledge-sharing sessions. Identify performance gaps and recommend developmental interventions. Act as the escalation point for process-related and clinical questions. Provide support to associates while actively managing a personal caseload and production responsibilities. Serve as a role model by demonstrating effective claims processing techniques, adherence to operational standards, and strong performance outcomes. Training and Knowledge Management Facilitate refresher sessions and uptraining programs. Assist Training and Operations teams in creating and updating process documentation. Support onboarding activities for new hires. Maintain knowledge repositories and ensure process updates are communicated effectively. Quality and Compliance Partner with Quality Assurance teams to drive accuracy and compliance metrics. Participate in calibration sessions to ensure consistent interpretation of clinical policies. Monitor regulatory and client-driven changes impacting operations. Support audit activities and corrective action plans. Lead by example by consistently meeting quality and compliance standards in both production and SME-related responsibilities. Process Improvement Identify opportunities to improve workflow efficiency and claim review processes. Analyze trends, defects, and operational challenges. Collaborate with stakeholders on continuous improvement initiatives. Assist in implementing process enhancements and best practices. Stakeholder Management Work closely with Operations Managers, Team Managers, Quality Analysts, Trainers, Workforce, and Client Partners. Participate in client meetings and discussions when requested. Provide insights and recommendations based on operational and clinical findings. Qualifications Required Qualifications Active and unrestricted US Registered Nurse (USRN) license. Bachelor's Degree in Nursing (BSN). Minimum 2-3 years of US healthcare experience in one or a combination of the following: Disability Claims Clinical Claims Review Utilization Management (UM) Case Management (CM) Workers' Compensation Medical Review Insurance Claims Operations Extensive knowledge of medical terminology, disease processes, treatment protocols, and clinical documentation review. Strong understanding of disability management and insurance claims processes. Experience working in a healthcare BPO/shared services environment preferred. Strong analytical and critical-thinking skills. Excellent written and verbal English communication skills. Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook. Willing to work in a shifting schedule and support business requirements. Demonstrated ability to effectively balance individual production responsibilities with Subject Matter Expert support functions. Proven experience maintaining performance metrics while providing coaching, floor support, guidance, and operational assistance to peers. Strong time management, prioritization, multitasking, and stakeholder management skills in a fast-paced clinical operations environment. Preferred Qualifications Experience supporting Disability Claims, Group Benefits, or similar insurance accounts. Lean Six Sigma or Continuous Improvement exposure. Experience facilitating training and coaching sessions. Background in quality auditing and process calibration. Leadership or project management experience. Additional Information Internal Qualifications: Must have Annual PDP score of Exceeds Expectations (4) or Outstanding (5) Tenure of at least 12 months on the current role No Active DA Role Clarification Important: This is not a dedicated support-only SME position. The selected candidate will be expected to perform the same core clinical claims processing and case review functions as other team members while simultaneously serving as the team's Subject Matter Expert. Success in this role requires balancing production targets, quality expectations, coaching responsibilities, escalation support, and operational excellence. Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results.

Job Description Job Summary The Subject Matter Expert (SME) serves as the clinical and operational resource for the AO Clinical Claims Program. This role provides expertise on clinical claims processes, medical documentation review, disability management guidelines, quality standards, and client-specific policies and procedures. The SME supports production teams through coaching, training, case consultations, quality improvement initiatives, and process governance to ensure service excellence, compliance, and operational efficiency. This is a dual-role position that requires the incumbent to function both as a Clinical Claims Associate and as a Subject Matter Expert simultaneously. In addition to providing expert guidance, floor support, coaching, and process expertise, the SME is expected to independently perform the same core clinical claims review and case management responsibilities as other team members. The SME will maintain an assigned production workload and is expected to meet established productivity, quality, accuracy, and compliance metrics while providing real-time support to the operations team. The ideal candidate is a licensed US Registered Nurse (USRN) with strong clinical claims experience, exceptional analytical skills, and the ability to collaborate effectively with operations leaders, quality teams, trainers, and client stakeholders. Key Responsibilities Clinical and Operational Expertise Serve as the primary clinical subject matter expert for disability and clinical claims operations. Interpret and apply client-specific guidelines, medical policies, and standard operating procedures. Review complex cases and provide recommendations to associates and leadership teams. Support accurate evaluation and documentation of clinical claims based on medical evidence and established protocols. Ensure consistency in claims handling and decision-support processes. Perform end-to-end clinical claims review, assessment, and documentation activities consistent with the responsibilities of a Clinical Claims Associate/Analyst. Maintain an assigned production workload and achieve established productivity, quality, accuracy, and compliance targets. Balance individual case processing responsibilities with SME support, coaching, and escalation management activities. Demonstrate best practices in claims handling, clinical documentation review, and decision-making while serving as a role model for the team. Team Support and Coaching Provide floor support and real-time assistance to agents and analysts. Conduct case reviews, side-by-side coaching, and knowledge-sharing sessions. Identify performance gaps and recommend developmental interventions. Act as the escalation point for process-related and clinical questions. Provide support to associates while actively managing a personal caseload and production responsibilities. Serve as a role model by demonstrating effective claims processing techniques, adherence to operational standards, and strong performance outcomes. Training and Knowledge Management Facilitate refresher sessions and uptraining programs. Assist Training and Operations teams in creating and updating process documentation. Support onboarding activities for new hires. Maintain knowledge repositories and ensure process updates are communicated effectively. Quality and Compliance Partner with Quality Assurance teams to drive accuracy and compliance metrics. Participate in calibration sessions to ensure consistent interpretation of clinical policies. Monitor regulatory and client-driven changes impacting operations. Support audit activities and corrective action plans. Lead by example by consistently meeting quality and compliance standards in both production and SME-related responsibilities. Process Improvement Identify opportunities to improve workflow efficiency and claim review processes. Analyze trends, defects, and operational challenges. Collaborate with stakeholders on continuous improvement initiatives. Assist in implementing process enhancements and best practices. Stakeholder Management Work closely with Operations Managers, Team Managers, Quality Analysts, Trainers, Workforce, and Client Partners. Participate in client meetings and discussions when requested. Provide insights and recommendations based on operational and clinical findings. Qualifications Required Qualifications Active and unrestricted US Registered Nurse (USRN) license. Bachelor's Degree in Nursing (BSN). Minimum 2-3 years of US healthcare experience in one or a combination of the following: Disability Claims Clinical Claims Review Utilization Management (UM) Case Management (CM) Workers' Compensation Medical Review Insurance Claims Operations Extensive knowledge of medical terminology, disease processes, treatment protocols, and clinical documentation review. Strong understanding of disability management and insurance claims processes. Experience working in a healthcare BPO/shared services environment preferred. Strong analytical and critical-thinking skills. Excellent written and verbal English communication skills. Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook. Willing to work in a shifting schedule and support business requirements. Demonstrated ability to effectively balance individual production responsibilities with Subject Matter Expert support functions. Proven experience maintaining performance metrics while providing coaching, floor support, guidance, and operational assistance to peers. Strong time management, prioritization, multitasking, and stakeholder management skills in a fast-paced clinical operations environment. Preferred Qualifications Experience supporting Disability Claims, Group Benefits, or similar insurance accounts. Lean Six Sigma or Continuous Improvement exposure. Experience facilitating training and coaching sessions. Background in quality auditing and process calibration. Leadership or project management experience. Additional Information Internal Qualifications: Must have Annual PDP score of Exceeds Expectations (4) or Outstanding (5) Tenure of at least 12 months on the current role No Active DA Role Clarification Important: This is not a dedicated support-only SME position. The selected candidate will be expected to perform the same core clinical claims processing and case review functions as other team members while simultaneously serving as the team's Subject Matter Expert. Success in this role requires balancing production targets, quality expectations, coaching responsibilities, escalation support, and operational excellence. Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results.

Embark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence. As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish. Job responsibilities Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients Required qualifications, capabilities, and skills Must have at least 3 years of native Sabre GDS experience in the travel industry. Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey Preferred qualifications, capabilities, and skills Private client services or luxury leisure travel experience After hours or emergency helpdesk experience Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

The Product Pricing Director is an actuarial leader who leads the pricing of assigned product category and oversees a team of Pricing Managers responsible for delivering the product agenda. The role provides expert oversight of pricing methodologies, assumptions, actuarial models, risk assessments, and profitability analyses to ensure pricing decisions support the company’s strategic objectives while maintaining strong financial discipline and governance. Combining technical actuarial excellence with business leadership, risk stewardship, and people management, the Pricing Lead influences and helps shape the pricing strategy for the assigned product category, drives complex pricing decisions, provides effective challenge, and serves as a key partner in shaping product design. Position Responsibilities: Provide technical leadership and oversight on pricing activities across the assigned product categories. Review and challenge pricing methodologies, assumptions, actuarial models, and profitability analyses to ensure they are technically robust, commercially sound, and compliant with pricing standards, while ensuring consistency, quality, and appropriateness of pricing practices in the team. Lead the risk identification, assessment and management of risk of product categories assigned Lead the review of complex pricing initiatives, re-pricing exercises, product enhancements, and strategic business opportunities. Ensure rigorous technical review and challenge processes are embedded within the pricing exercise for assigned product portfolio. Provide expert guidance on profitability and risk metrics, and sensitivity testing. Ensure pricing recommendations are aligned with business strategy, corporate objectives, risk appetite, and regulatory requirements. Drive portfolio reviews and identify opportunities for product enhancement, repricing, rationalization, and optimization. Drive the delivery of high-quality product approval submissions for products assigned, driving alignment with regional standards, and established risk and governance frameworks. Uplift the consistent enforcement of pricing standards for Group business, including review and sign of or pricing tools and processes with CorpSol team Drive continuous improvement in risk assessment, analytical capabilities, product pricing implementation support, governance processes, and actuarial best practices. Partner with Product Management and Distribution teams in the design of customer-centric propositions that balance customer value, competitiveness, profitability, and risk. Lead, coach, and develop Pricing Managers. Establish clear priorities, performance expectations, and development plans across the pricing team. Drive consistency, quality control, peer review practices, and knowledge sharing across the team. Serve as a trusted pricing expert to the Pricing Officer/ Pricing Head, to senior management and partner business on pricing, profitability, product strategy of assigned product category/ies. Required Qualifications: Bachelor's degree in Actuarial Science, Mathematics, Statistics At least 8-10 years of actuarial experience, including significant product pricing experience. At least 3 years of people leadership experience managing actuarial professionals. Fellow or near-Fellow of the Actuarial Society of the Philippines, Society of Actuaries, Proficiency in actuarial modeling tools Demonstrates deep actuarial expertise and promotes rigorous pricing standards, sound assumptions, robust modeling practices, and high-quality actuarial judgment Strong understanding of actuarial pricing methodology, assumption setting, risk modeling, profitability measurement, and capital management. Proven ability to assess product risks and evaluate complex pricing scenarios. Deep knowledge of life, savings, and group product pricing. Demonstrated ability to translate technical analysis into sound business recommendations. Ability to influence product design through insights on risk, pricing, customer value, and profitability. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Working Arrangement Hybrid

About this role: Wells Fargo is seeking a Securities Operations Associate. The Securities Operations Associate will perform a variety of operational tasks for requests related to client's cost basis information that requires general knowledge of unit functions and systems. In this role, you will: Participate in low complexity lifecycle support tasks and help identify opportunities for process improvements within Securities Operations Review basic or tactical issues, policies or procedures for which answers can be quickly obtained, related to low risk tasks and deliverables with narrower impact Receive direction from manager and exercise judgment within defined parameters related to resolving situations on a full process within a trade environment, while developing understanding of various functions, policies, and procedures Provide information to, collaborate, and consult with peers, colleagues and managers, including internal and external customers, to resolve issues and achieve goals Build expertise in operational processes including client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation Assist in gathering data to support resolution of issues; review and analyze functional operational tasks that require research and evaluation Resolve low complexity escalated issues within the scope of responsibility in Security Operations Research low complexity business risks, provide input into policies, enhance customer satisfaction, and review time sensitive documents and transaction requests Support overall effectiveness of the team according to plans; monitor daily securities and cash related production work Contribute to implementation of projects, new or revised processes, and procedures that require coordination among operation teams and may perform analysis for initiatives that support business strategies Process corporate action transactions (mandatory and voluntary), including reviewing prospectuses and press releases, resolving inquiries, and handling escalations or production issues. Ensure timely and accurate completion of requests by meeting service level agreements (SLAs), quality standards, and daily documentation requirements. Maintain strong operational excellence through adherence to policies and procedures, performing quality audits, and developing expertise across multiple work types. Support continuous improvement by assisting with process documentation, training, cross-training, and recommending efficiency enhancements while working with minimal supervision. Required Qualifications: 6+ months of Securities Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Financial services experience or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center. Fiduciary operations experience Tax Reporting/Cost Basis experience and Corporate Actions experience. Extensive Microsoft Excel spreadsheets experience related to importing, exporting, and manipulating data with the use of formula and coding. Strong attention to detail and accuracy skills. Ability to read, analyze, and interpret documents/reports. Job Expectations: Amenable to work onsite at Five/Neo Building 31st Street BGC Taguig City on a permanent night shift schedule Posting End Date: 10 Nov 2026*Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.

About this role: Wells Fargo is seeking a Customer Service Representative to join the Global Payments & Liquidity National Servicing Group (NSG) - Outreach team. In this role, you will support business clients through end-to-end case management and customer outreach, primarily through email with phone support as needed. You will research and resolve payment, transaction, and account-related inquiries, coordinate with internal operations teams, obtain information needed to resolve cases, and provide customers with timely updates and resolutions. The role also ensures that customer communications meet applicable compliance, security, and quality standards. In this role, you will: Manage inbound customer interactions across multiple channels, resolving a broad range of inquiries and service requests Apply product and service knowledge to assess customer needs and deliver accurate, effective solutions Assess and resolve moderately complex customer issues with accuracy and efficiency Adhere to processes, policies, and regulatory requirements while ensuring consistent and compliant service delivery Navigate multiple systems efficiently to research, document, and complete customer transactions in real time Promote adoption of digital capabilities by educating customers on self-service tools and alternative servicing options Collaborate with internal partners to manage escalations, resolve customer concerns, and support service delivery Contribute to continuous improvement efforts that enhance customer experience and operational effectiveness Required Qualifications: 1+ year of customer service, financial services, or contact center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in banking, financial services, payments, or a related financial environment is desired. Experience providing business-to-business (B2B) customer service or support, including communicating with business or corporate clients, is desired. Demonstrated ability to deliver exceptional customer service through active listening, identifying customer needs, effective communication, and customer-focused problem solving to resolve inquiries and build customer relationships Experience working in a fast-paced, high-volume, metric-driven environment while maintaining accuracy, professionalism, quality, and a commitment to first-contact resolution Proven ability to research issues, evaluate solutions, and independently resolve customer concerns in a timely manner providing a positive experience Strong capability to interact effectively with customers, business partners, and team members Demonstrated ability to navigate multiple systems, applications, and search tools simultaneously while maintaining accuracy and adherence to policies, procedures, and regulatory requirements Experience collaborating across teams to resolve customer issues, manage escalations, and deliver positive customer outcomes while adapting to changing priorities and business needs Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations Problem analysis and resolution skills Intermediate Microsoft Office skills preferably knowledgeable in Excel. Excellent verbal, written, and interpersonal communication skills preferably knowledgeable in email writing. Effective organizational, multi-tasking, and prioritizing skills. Job Expectations: Must be amenable to working on a night shift with weekends off Must be willing to work full-time onsite Must be willing to work during PH holiday Must be able to attend full duration of required training period Ability to work additional hours as needed Must work onsite at the location posted Posting End Date: 29 Nov 2026*Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.

Job Title: Associate, Operations Reporting Job Description The Associate, Operations Reporting position is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.Essential Functions/Core Responsibilities • Produce ad hoc reports, trending data, and respond to client inquiries • Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities • Coordinate the implementation of reporting processes • Develop new reports/graphs, production schedules, and additions/deletions from existing reports • Utilize new data sources for report development • Communicate with project managers to understand client report needs • Produce and verify daily electronic reports using reporting tools • Distribute reports to internal and external clients via e-mail and electronic feeds • Maintain existing reports as well as monthly and year-to-date summaries • Develop trending reports on a request basis Candidate Profile • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred • Experience with call center business and computer support systems preferred • Knowledge of database technology, including Oracle or familiarity with SQL • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables • Demonstrated knowledge of reporting solutions • Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies • Strong communication skills, both written and verbal • Proficient in Microsoft Office • Self-starter, sense of urgency, and works well under pressure. • Strong attention to detail. • Sense of professionalism and ability to develop relationships. Career Framework Role Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: PHL Baguio City - TechnoHub B Language Requirements: Time Type: Full time

Make quality a competitive advantage. In this role, you will help improve customer outcomes and strengthen operational discipline through consistent evaluation, coaching, and insights. You will partner with leaders to identify risk, address root causes, and drive meaningful process improvements. You will build a culture of accountability and continuous improvement. If you are energized by developing people and improving how work gets done, this role is for you. As a Quality Manager in the Collections Quality Team, you will lead a team responsible for evaluating customer interactions and operational processes to support adherence to policies, procedures, regulatory requirements, and quality standards. You will translate quality results and operational data into clear insights and practical improvements, partnering with leaders and key stakeholders to strengthen consistency, risk management, and customer experience. Job responsibilities Lead, develop, and coach a team of quality professionals responsible for evaluating collections interactions and operational processes. Oversee quality monitoring activities to assess adherence to policies, procedures, regulatory requirements, and customer experience standards. Analyze quality results and operational data to identify trends, root causes, emerging risks, and opportunities for improvement. Facilitate calibration sessions and promote consistent application of quality standards across reviewers, leaders, and partners. Deliver clear, actionable reporting and partner with stakeholders to implement sustainable corrective actions. Support the development and maintenance of quality scorecards, procedures, controls, and governance routines. Drive continuous improvement by leveraging technology, automation, and data-informed practices to enhance quality processes and reporting. Required qualifications, capabilities and skills 2+ years of experience in quality management, collections operations, risk and controls, or a related area within banking or financial services. Demonstrated people leadership experience, including coaching, performance management, and developing high-performing teams. Strong analytical skills with the ability to interpret quality and operational data, identify trends, and translate findings into actionable recommendations. Working knowledge of quality monitoring, calibration, root cause analysis, process improvement, and control practices. Strong communication, influencing, and collaboration skills, with the ability to engage leaders and cross-functional partners. Proficiency with digital tools and reporting platforms used to track quality performance and operational outcomes. Preferred qualifications, capabilities and skills Experience supporting more than one Line of Business. Experience using automation or artificial intelligence to improve quality monitoring processes and/or reporting.

Job Description The Team Manager is responsible for leading a team of USRN Clinical Claims Associates/Specialists supporting Accident & Occupational (AO) Clinical Claims operations. The role will drive operational excellence by ensuring achievement of client metrics, quality standards, service levels, productivity targets, compliance requirements, and employee engagement objectives. The Team Manager will provide coaching, performance management, clinical guidance, and day-to-day operational leadership to ensure accurate claims processing and exceptional customer outcomes while maintaining regulatory and client standards. Key Responsibilities Operations Management Manage the daily operations of assigned clinical claims teams. Monitor and ensure achievement of productivity, quality, accuracy, compliance, and turnaround time targets. Analyze performance trends and implement action plans to address gaps. Ensure adherence to client processes, policies, and standard operating procedures. Support the achievement of account and business objectives. People Leadership Lead, coach, and develop a team of Clinical Claims Associates/Specialists. Conduct regular performance reviews, coaching sessions, and career development discussions. Manage attendance, adherence, employee engagement, and retention initiatives. Create and maintain a high-performance culture focused on accountability and continuous improvement. Handle employee relations matters in partnership with HR and Operations leadership. Quality & Compliance Ensure compliance with HIPAA, data privacy, client requirements, and regulatory standards. Conduct audits and reviews to ensure claims are processed accurately and consistently. Drive corrective and preventive action plans for identified performance gaps. Promote adherence to clinical documentation and claims adjudication standards. Client Management Support Operations Leadership during business reviews and client discussions. Provide timely updates and insights regarding team performance. Participate in calibration sessions and process improvement initiatives. Maintain strong client relationships through consistent delivery of operational commitments. Continuous Improvement Identify opportunities to improve workflows, productivity, and quality outcomes. Lead process improvement projects and change management initiatives. Drive knowledge-sharing and best-practice implementation across teams. Qualifications Minimum Qualifications Active and unrestricted US Registered Nurse (USRN) license. Bachelor's Degree in Nursing (BSN) or equivalent nursing qualification. Minimum 3-5 years of clinical nursing experience in a hospital, healthcare, insurance, disability claims, utilization review, case management, or related healthcare setting. Minimum 2 years of people management experience leading healthcare operations, clinical teams, BPO healthcare accounts, or claims operations. Strong understanding of medical terminology, clinical documentation, and healthcare processes. Excellent verbal and written English communication skills. Strong analytical, coaching, and stakeholder management skills. Preferred Qualifications Experience in: Disability Claims Management Clinical Claims Review Utilization Management Case Management Health Insurance Operations Healthcare BPO Operations Experience managing US healthcare or insurance accounts. Lean Six Sigma, Quality, or Process Improvement certification is an advantage. Knowledge of HIPAA and healthcare compliance requirements. Experience handling client-facing operational reviews and presentations. Additional Information Internal Qualifications: Must have Annual PDP score of Exceeds Expectations (4) or Outstanding (5) Tenure of at least 18 months on the current role No Active DA Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results.

Join our team and be a primary contact for our clients while delivering impeccable service. As a Service Travel Advisor III in [Insert LOB and/or Sub LOB], you will be the first point of contact for our clients' travel needs, ensuring a seamless and satisfactory travel experience. Book travel, swiftly resolve issues, and liaise with vendors to meet client expectations. Apply your broad knowledge of travel management protocols and use your analytical thinking skills to break down complex travel requirements into manageable tasks. Leverage your developing proficiency in travel management technology tools to optimize the travel process. Your ability to build professional relationships with clients, coupled with your attention to detail and commitment to quality, will be crucial in delivering extraordinary service and exceeding client expectations. Job responsibilities Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service Required qualifications, capabilities, and skills Must have at least 2 years of GDS experience Experience using travel management technology tools, particularly to handle both transportation and accommodation reservations Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery Preferred Qualification: Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence. Internal Application Eligibility Requirements TENURE: Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months. PERFORMANCE: Meets satisfactory performance standards as defined by the firm You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy. By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource (HR) Policies and Guidelines. Consult your Manager for any specific guidelines for your line of business or if you’re unsure about your eligibility for an internal application. Make sure your profile is updated in the new me@jpmc > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged. In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

Job Description We are seeking a bright, self-motivated and enthusiastic Team Assistant to support our Foodpanda team in an exciting and fast paced role. Our ideal candidate will be used to managing constantly changing diaries and travel, flexible in approach and able to change direction at a moment’s notice. You will enjoy the challenge of a busy environment, with lots of ambiguity, problem solving and continuous learning. You will have high standards in your work, with excellent attention to detail and you will go above and beyond to help the team operate more efficiently. Meet the team: You’ll join a high performing team of assistants who are responsible for providing exceptional support across the company. Our purpose is to increase the productivity of our senior executives and help contribute to accomplishing their business goals as well as improving departmental culture and process efficiency. You will be the magic maker who ensures your department is functioning at its best. If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Kuala Lumpur! Your mission: Scheduling and Calendar Management: Proactively manage and coordinate complex calendars, including meetings, workshops, offsites, and team events for two Executive Leadership Team members, ensuring effective prioritization and seamless execution. Culture driver: Support a positive and collaborative team culture by reflecting the company's values in daily interactions. Help maintain smooth communication across the teams Communication & Coordination: Acting as an interface between different teams and external partners, ensuring smooth information flow Event Management: Driving internal events and administrative office tasks Travel Coordination: Assisting with planning and booking business trips, including expense reporting Relational management: Develop and maintain solid working relationships with key stakeholders to effectively deliver seamless administrative support service to the business. Building #One Team with our Foodpanda, Foodora, Yemeksepti and Regional Assistant Team Qualifications Minimum of 6 years of experience in an Executive Assistant, Team Assistant, or similar role, providing high-level administrative support to senior executives or executive leadership teams in a fast-paced, international environment. You have excellent communication skills ensuring that tact, discretion and diplomacy are at the forefront of your interactions You have first-class written and communication skills in English You have experience in working with teams in multiple locations and time zones You are a highly professional individual, driven, resourceful, detail oriented and happy to work in a fast paced, dynamic office where you have to think outside the box and provide an exceptional level of service and solutions You are customer-focused, solution-oriented, discreet and resilient with excellent organizational and multitasking skills You are a natural relationship builder and have impeccable stakeholder management skills You are a pro-active, pragmatic and personable individual who enjoys interaction with diverse groups of people Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Summary: If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! As a Technical Writer, you will develop and maintain detailed documentation for a diverse set of software products and work with various teams to develop content that will enable customers to successfully install, set up, and use the products. In this role, your responsibilities will be: Developing and writing clear, concise, user‑friendly documentation including high‑level technical content, reference material, and detailed task‑specific work instructions. Includes preparing technical illustrations and graphics for manuals and online help. Reviewing and editing online help for clarity, accuracy, organization, and alignment with style guides and standards. Working with product developers, subject matter experts, product marketing managers, and technical documentation team members to obtain technical information and develop content. Reviewing technical requirements and design specifications to understand product functionality. Exploring complex technical products through hands‑on experience and using that knowledge to create technically accurate, audience‑focused documentation for new and existing features across software and hardware. Collaborating with the team to update standards and guidelines to improve documentation usability. Providing estimates for project work, schedules, and documentation plans by establishing milestones and deadlines. Tracking project time and providing updates on project status, issues, and potential delays. Who You Are: You provide timely and helpful information to others across the organization. You work cooperatively with others across the organization to achieve shared objectives. You anticipate the impact of emerging technologies and make adjustments. You adapt quickly to changing resource requirements. You gain insight into customer needs. For this role, you will need: Bachelor’s degree in Engineering, Computer Science, IT, or any related field. Minimum of 2–3 years of technical writing or documentation experience. Strong proficiency in writing technical documentation. Experience with modular documentation (DITA XML) and component content management systems. Interest in hands‑on installation, configuration, and use of software to build product understanding. Preferred qualifications that set you apart: Experience and knowledge in using AI to accelerate user documentation development and improve documentation quality. Experience in process control, instrumentation and/or automation industry Our Culture and Commitment To You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Job Summary: If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! Our development organization has transformed into a Scaled Agile (SAFe) environment and is seeking a Software Testing professional with proven experience in Test Automation. In this role, you will work closely with a team of Software Developers to deliver outstanding process automation products built across web, cloud, PC, and embedded platforms, coordinated with internally developed devices. In This Role, Your Responsibilities Will Be: A member of a self-organizing, multi-functional Agile team, delivering high-quality, potentially releasable product increments in short iterations. Participating in requirements analysis, design, development, testing, deployment, and debugging of new and existing features. Collaborating with stakeholders to define clear and achievable acceptance criteria. Defining test plans and strategies and performing manual and automated tests covering functional and non-functional aspects (e.g., acceptance, integration, system, performance, adaptability, regression). Crafting and developing test frameworks and automation tools to support continuous testing across the SDLC. Integrating AI/ML-based tools to improve test coverage, predict defects, and generate intelligent test data. Contributing to the CI/CD pipeline by integrating automation and ensuring test environment stability. Analyzing test coverage and results, identifying gaps, and implementing improvements. Participating in code reviews and promoting standard processes in testability and maintainability. Continuously improving testing processes, tools, and frameworks by staying updated on industry trends. Who You Are: You have a strong bottom-line orientation. You gain insight into customer needs. You ask the right questions to accurately analyze situations. You anticipate the impact of emerging technologies and make adjustments. You provide timely and helpful information to others across the organization. For This Role, You Will Need: Bachelor’s degree in Computer Science, Engineering, or any related field. Minimum of 3 years of experience in end-to-end software application testing using lean Agile practices. Experience in Agile testing and contributions to other SDLC activities (e.g., requirements analysis, tool development, CI/CD support). Experience in test automation frameworks, test planning, analysis, and design. Experience in automated and manual test script development and execution. Experience in testing AI applications and using AI tools for testing. Familiarity with Agile testing approaches like TDD/BDD and best practices such as exploratory testing and risk-based analysis. Preferred Qualifications That Set You Apart: Experience in SAFe and/or Agile Scrum methodologies. Involvement in multi-tiered or complex system development. Familiarity with Git, Azure DevOps, and Visual Studio. Experience with test automation tools and frameworks such as: Selenium, Appium, Protractor, Coded UI, Cucumber, Gherkin, Xamarin Test Cloud, TestFlight, SpecFlow. Knowledge of AI tools such as GitHub Copilot, OpenAI, Google Gemini. Proficiency in at least one programming language (e.g., C#, Python, JavaScript/TypeScript) applied in desktop, mobile, and/or web development projects. Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Job Summary: If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! As the Principal Software Developer, you will help shape the future of AI-powered industrial software solutions that support safe, reliable, and efficient operations across manufacturing, energy, and process industries. You will provide technical leadership for innovative software solutions spanning cloud, web, desktop, and industrial computing environments while collaborating with global teams to deliver technologies that create meaningful customer impact. In This Role, Your Responsibilities Will Be: Lead the architecture, design, and technical direction of software solutions with a focus on AI-enabled capabilities and industrial software innovation. Make sound technical decisions and clearly communicate options, trade-offs, and recommendations to technical and non-technical stakeholders. Develop, review, and optimize complex software components to ensure quality, maintainability, scalability, and reliability. Partner with product owners, architects, and cross-functional teams to translate customer and business needs into actionable technical solutions. Establish and continuously improve engineering practices related to software quality, testing, security, performance, and delivery. Mentor and support fellow developers by sharing knowledge, providing technical guidance, and fostering a culture of continuous learning and collaboration. Evaluate emerging technologies and industry trends, helping the organization identify opportunities to drive innovation and customer value. Collaborate with globally distributed teams in an agile environment to deliver solutions that address complex industrial challenges. Who You Are: You have a strong bottom-line orientation. You learn quickly when facing new situations. You consider all relevant factors and uses appropriate decision-making criteria and principles. You anticipate the impact of emerging technologies and makes adjustments. You follow through on commitments. For This Role, You Will Need: Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or a related field, or an equivalent combination of education, training, and relevant experience. Minimum of 8 years demonstrated experience designing, developing, and delivering enterprise software solutions. Strong proficiency in .NET (C#) and working knowledge of Python. Experience building and implementing solutions using large language models (LLMs) such as OpenAI, Claude, Gemini, Llama, or similar AI technologies. Experience working with modern web application frameworks such as Angular, React, or comparable technologies. Experience developing solutions on at least one major cloud platform, including Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Knowledge of CI/CD practices, automated testing, and modern software development methodologies. Preferred Qualifications That Set You Apart: Experience developing software for industrial devices, distributed systems, or real-time industrial applications. Experience with event streaming technologies and distributed systems. Experience building advanced AI solutions, including retrieval-augmented generation (RAG), AI agents, or real-time processing of structured and unstructured data. Experience working within manufacturing, process automation, industrial technology, or related industries. Experience leading technical initiatives across geographically dispersed teams. Our Culture and Commitment To You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Job Description As the Regional People Systems (RPS) – Workday for your brand, you are the functional owner of Workday within the local People & Culture organization. You ensure accurate system configuration, data integrity, process compliance, and user adoption by partnering closely You act as the primary Workday point of contact for the brand, supporting implementations, enhancements, testing, data governance, and day-to-day functional operations with HR, People Operations, Shared Services, Payroll, and Global P-Tech.. Responsibilities: Project Support: Assist in the implementation of system upgrades and new modules within the Workday platform. Participate in project meetings and contribute to project planning and execution by aligning with Stakeholders on gathering project related data. work on integration and migration projects as required with p-tech team Testing: Assist in system updates, new features, and minor enhancements. Support requirement gathering by coordinating with HR and People Operations. Participate in User Acceptance Testing (UAT) and validate business scenarios. Track and report testing results and follow up on defects. Data Management: Perform regular data checks to ensure employee and organizational data is accurate. Support data clean-up activities and corrections when needed. Maintain alignment between Workday data and payroll inputs. Generate basic reports and validate outputs. User Support: Provide first-level functional support to HR, managers, and employees. Troubleshoot common issues related to business processes and transactions. Work with Shared Services to resolve operational queries. Guide users on correct process steps and system usage. Documentation: Maintain process documents, job aids, and standard operating procedures. Update documentation when processes change. Support the preparation of training materials for end users. Process Mapping: Assist in documenting local HR processes aligned with Workday workflows. Keep process maps up to date for reference and training purposes. Qualifications Minimum 6 years of experience, with at least 2 years in a manager role. Candidates with more experience will be considered as Senior Manager. Prior experience within IT services, management consulting, or professional services firms is preferred. Proven experience working with Workday HRIS system configuration, testing, and administration. Strong understanding of core HR business processes, organizational structures, and HR data management. Experience with User Acceptance Testing (UAT), requirements gathering, and system implementation/upgrades. Solid knowledge of data governance, data audits, and bulk data loading using EIB files. Familiarity with system integrations (e.g., Workday to SmartRecruiters, SAP/Concur, Slack, and Payroll systems). Ability to create and maintain functional documentation, standard operating procedures, and training materials. Strong cross-functional collaboration and communication skills to interface effectively with People Operations, IT, Payroll, and Global teams. Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description Create weekly replenishment plans on a supplier level based on inventory parameters, actual sell-out, and planned forecast Participate in S&OP forecast meetings Calculate a proper supply plan based on generated demand forecast Prepare and update monthly and weekly supply planning files and KPI reports based on actuals Maintain healthy inventory in DC and store based on target days cover Closely work with demand planning specialist to drive adjustments on plan Monitor supplier issues and escalate as necessary to ensure availability Identify slow-moving SKUs and flag to stakeholders to drive action Identify SKUs with inventory with no-movement for the past 28 days Work with inventory controller on identifying stocks for balancing across warehouses Own the category group by being on-top of issues related to overall S&OP especially in ordering and availability Be able to work cross-functionally to assist in projects, drive action, or resolve issues Other tasks that may be relevant to the function Qualifications Bachelor’s Degree in Industrial Engineering, Supply Chain Management, Mathematics, Economics, or any relatable specialization Between 1-2 years work-related experience in demand or supply planning Experience with FMCG/grocery retailers is a plus Experience in demand planning for online marketplaces or e-commerce is a plus Analytical mind and business acumen with ability to work with large amounts of data to discover patterns and trends and to form conclusions based on findings. Must be extremely detail oriented Good communication and presentation skills Comfortable with processing information using excel and/or google sheets Ability to work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills Has a continuous improvement mindset Additional Information A dynamic and challenging working environment with a steep learning curve Responsibility from day one in the leading food delivery company in the world The opportunity to be part of a happy, high functioning and smart team Periodic fun, engaging company events & team activities A company committed to developing you personally and professionally. A vibrant and international team with diverse backgrounds from all over the world A culture that empowers you to take full ownership of your work and career Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? As a Client Ops Associate II (Manager) within Billing Operations, you will own timely fee billing related setup, workflow case management and efficient closure of inquiries within standard level agreement raised by internal client services, relationship management teams and clients for fee billing invoices and billing agreements. The areas of focus will be across all Commercial & Investment Banking (CIB) product lines supported by Billing Operations such as Custody, Fund Accounting, Collateral, Depositary, etc. Your role will be key in driving toward the primary mission of Billing Operations which is accurate and timely bills for all clients. Job Responsibilities: Manage the Billing Setup processes to provide invoices within SLA Build and maintain rapport with external contacts integral to the billing process (e.g. Revenue Management, Relationship Management, Client Service, Clients) Improve and maintain the overall communication of the team with both internal and external contacts Research inquiries and address difficult issues escalated by the onboarding analysts or outside contacts Manage the administrative functions (attendance records, overtime pay, performance management etc.) of the team Monitor Setup metrics (productivity, cycle time, error rates, client satisfaction) and report to senior leadership Reduce the number and financial impact of past due unbilled invoices due to new or repriced business Maintain focus on issues that impact revenue Ability to lead and motivate team and interact with all levels of management. Ability to coach and develop individual team members. Ability to be flexible, follow tight deadlines, organize and prioritize work Handle escalated items with the appropriate level of focus Reviews SOPs and updates through Change Management where necessary. Lead process improvement initiatives aimed to reduce manual process or for improvement of client experience. Partner effectively with Risk Management to ensure adequate risk mitigation strategies are in place and followed Required qualifications, skills and capabilities 7+ years of Operations, Financial/Banking/BPO industry, or Project Management experience Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word Strong problem solving and solutions management competencies; displaying great analytical and problem-solving skills, stakeholder management, complaints/escalations handling Ability to adapt to a Fast-paced environment – should have solid organizational and task management skills; ability to manage multiple and conflicting priorities in a Global environment Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve high performance. Strategic thinker with ability to address future state requirements, forward thinking mindset Ability to communicate and interact comfortably with senior management across a global environment Ability to create partnerships across functional lines of business and subject matter experts Preferred qualifications, skills and capabilities Bachelor Degree - Accounting, Finance, Management, or Business preferred Previous experience with Billing Operations, Securities Services Operations, Brokerage and/or Custody Operations a plus Knowledge on Alteryx, Tableau, UiPath, SQL, MS Access a plus Shift Schedule: EMEA (2pm-11pm PHT) but should be flexible to do APAC hours, if needed

Shape how lending transactions move from decision to close through strong leadership and disciplined execution. You will guide a team that delivers accurate documentation and dependable timelines for internal and external stakeholders. In this role, you’ll influence day-to-day outcomes while improving processes that support scale and risk awareness. You’ll partner closely across functions and help resolve complex issues with sound judgment. If you enjoy building high-performing teams and improving how work gets done, this role offers meaningful impact. As a Loan Origination Manager II within the Loan Origination team, you lead a team responsible for end-to-end loan origination support, with a focus on accurate documentation and timely transaction closing. Job responsibilities Lead and supervise a team of loan origination specialists to support accurate loan documentation and on-time transaction closing Set team priorities, assign work, and manage capacity to meet service commitments and quality standards Identify and resolve process gaps, operational issues, and escalation items using structured problem-solving and risk awareness Partner with stakeholders to align expectations, communicate status, and drive timely resolution of questions or exceptions Implement process improvements and change initiatives that enhance efficiency, controls, and the overall client and stakeholder experience. Required qualifications, capabilities, and skills 4 years of experience managing loan origination processes and supporting loan documentation through closing Experience with strategic planning and resource allocation to manage team workload and operational priorities Demonstrated conflict management and issue resolution skills, applying critical thinking to evaluate risks and drive outcomes Strong stakeholder management and communication skills, including the ability to collaborate across teams and influence decisions Preferred qualifications, capabilities, and skills Experience supporting lending services in a dynamic, fast-paced environment Experience leading change initiatives that improve processes, adopt new tools, or respond to evolving business needs Experience using data analysis and emerging technologies (including artificial intelligence and machine learning) to improve workflows and decision-making Experience creating quantitative reports and performance metrics to support operational reviews and planning Understanding of fraud risk concepts and operational security practices used to protect sensitive information

If you are a Financial Planning and Analysis professional looking for an opportunity to grow your career, this role offers the chance to join an impactful, innovative, and customer-focused finance and accounting team that contributes to supporting strategic business decisions that enable the company to consistently deliver excellent business results to our partners. You will demonstrate your accounting proficiency and highly developed analytical skills to provide excellent financial service at Emerson. If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! In This Role, Your Responsibilities Will Be: Provide excellent financial service to the Asia Pacific Headquarter (APHQ) of Emerson Automation Solutions. Assist in the desktop review and reconciliation of various income statements and balance sheet accounts. Ensure that all Asia Pacific sites align with the standard financial reporting requirements of Automation Solutions US HQ and Emerson Corporate, applying Emerson Internal Controls and Corporate Policies and Procedures. Partner with APHQ Operations Review Teams and site leaders for issue resolution, adjustment, and/or operational improvement based on findings made on the review and reconciliation of income statement and balance sheet accounts. Who You Are: You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are a proactive self-starter and can prioritize your workload. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level. For This Role, You Will Need: Bachelor’s degree in Accountancy or Finance; preferably a Certified Public Accountant or Certified Internal Auditor. 3 years of relevant experience in Accounting or Financial Planning. Experience in Audit (Internal or External). Proficiency in Office365 applications, especially in Excel. Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave. #LI-JMM7

Job Description The Driver Operations team plays a pivotal role in Grab's ecosystem, ensuring the seamless integration and management of driver-partners across transport (TNVS, Taxi, Moto) and deliveries (GrabFood, GrabMart, GrabExpress). This team focuses on two primary pillars: Driver Acquisition and Maintenance – Ensuring a steady supply of high-quality driver-partners through targeted recruitment strategies. Driver Engagement – Fostering strong relationships with driver-partners to enhance retention, satisfaction, and compliance. As part of this team, you will oversee both acquisition and engagement efforts in North Mindanao, including supporting to oversee our Grab Driver Center (GDC). Get To Know The Role As Assistant Manager, Driver Operations, you will be responsible for driving the growth, engagement, and operational excellence of Grab's driver-partner community in North Mindanao. Your role will be instrumental in ensuring a strong relationship between Grab and its driver-partners, improving retention, and optimizing performance. The Critical Tasks You will Perform Driver Acquisition & Onboarding Develop and execute localized recruitment strategies to ensure a steady pipeline of driver-partners for transport and delivery services. Oversee end-to-end onboarding processes, including document verification, training, and platform activation. Identify new acquisition channels and collaborate with central and other regional teams to optimize outreach efforts and learn best practices. Work closely with GDC staff to streamline processes and improve efficiency. Driver Engagement & Retention Build and maintain strong relationships with driver-partners through community engagement initiatives. Act as the primary voice and advocate for driver-partners, ensuring their concerns and feedback are addressed effectively. Develop driver incentive programs and engagement campaigns to enhance retention and platform loyalty. Conduct regular field visits to interact with driver-partners and address operational challenges on the ground. Operational Excellence & Driver Center Support Oversee day-to-day operations of driver centers, ensuring smooth processes for driver inquiries, onboarding, and issue resolution. Monitor key performance metrics, including acquisition targets, engagement levels, and operational KPIs. Work cross-functionally with internal teams (Product, Compliance, Safety, and Public Affairs) to ensure driver operations align with business objectives. Identify inefficiencies in driver support services and implement process improvements to enhance overall service quality. Compliance & Risk Management Ensure all driver-partner activities comply with Grab's policies and local regulatory requirements. Monitor and mitigate risks related to fraudulent activities, ensuring adherence to platform standards. Collaborate with Public Affairs and Legal teams to address industry regulations affecting driver operations. Qualifications What Essential Skills You will Need Bachelor's degree in Business, Operations, Management, or a related field. A Master's degree is a plus. 5+ years of experience in Operations, Driver Management, Logistics, or a related field, preferably in a leadership role. Strong background in acquisition, onboarding, and driver community engagement. Excellent stakeholder management and leadership skills. Data-driven mindset with the ability to analyze trends, forecast challenges, and implement solutions. Proficiency in Microsoft Office and Google Workplace tools. Fluency in Tagalog and other local dialects is a plus. Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.