3M Philippines

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Customer Issue Resolution Analyst
3M Global Business Services

Solve the challenge. Support global customers. Grow your career with 3M.
As a Customer Issue Resolution Analyst with 3M GBS, you’ll support global B2B customers and business partners across international markets. When a customer issue comes up, you won’t just pass it along. You’ll investigate, connect the dots, work with the right teams, and help drive the issue to resolution.
This is a role for curious problem-solvers who want to do more than answer questions. If you enjoy digging into details, understanding how things work, and helping customers move forward, this could be your next career move.

What You’ll Experience in This Role
As a CIR Analyst, you’ll investigate and resolve customer issues across the Order-to-Cash journey, including orders, pricing, billing, deliveries, returns, credits, and disputes.
You’ll connect the dots and work with teams across Supply Chain, Logistics, Finance, Sales, Customer Operations, and other business functions to resolve issues, improve processes, and deliver a better customer experience.

What You’ll Do

• Leads end-to-end Customer Issue Resolution Management – handling issues related to billing, quality and service complaints, disputes, returns, financial adjustments and collection activities to secure timely payment.
• Partners with customers and internal contacts to resolve end-to-end CIR activities, ensuring data accuracy, timely response and proactive problem solving.
• Communicates clearly through email and telephone interactions.
• Completes vigorous collection activities on past due accounts within generally defined credit policies and procedures, determines and corrects billing errors, manages invoice processing cycle times, and optimizes processes to ensure efficiency and accuracy.
• Implements creative solutions for moderate to complex issues, demonstrating skills and knowledge in financial statement analysis, negotiation, and credit and financial principles.
• Develops and supports improvements for work processes and tools.
• Participates in meetings to address ongoing issues and maintain a culture of quality.
• Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams.

What You’ll Gain

• Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Future-ready skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
• Career growth with 3M, a global science company making meaningful impact.

What We’re Looking For

• Bachelor's degree, or High school diploma/GED with Minimum two years in finance, AR/Collections or pricing
• Experience working in ERP and CRM systems
• Experience with Excel, including conditional formulas, VLOOKUP, and pivot tables
• Experience with Power BI reporting and automation tools
• Continuous improvement and continuous learning mindset; ability to learn new information quickly
• Strong attention to detail and analytical skills
• Collaboration skills to work effectively with cross-functional and internal teams
• Ability to independently solve problems and identify solutions; self-motivated
• Clear and conceptual thinking ability; excellent judgment and discretion
• Excellent organizational skills
• Ability to de-escalate and resolve issues effectively
• Proactive in resolving issues before they become problems
• Proven and reliable follow-through with commitments and resolutions
• Customer-focused, positive, and solution-oriented; demonstrates empathy and adjusts tone and structure of communication accordingly
• Active listening skills to understand customer needs and identify appropriate solutions
• Excellent oral and written communication in English and customer facing language (C1 or higher preferred)
• Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadlines

Build a Career with Purpose at 3M
At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.
Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.
Build global experience, solve real challenges, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Customer Service Representative
3M Global Business Services

Support global customers. Build business experience. Grow your career with 3M.
As a Customer Service Representative with 3M GBS, you’ll support global B2B customers and business partners across international markets. You’ll help customers navigate the Order-to-Cash journey, including inquiries, order support, delivery coordination, follow-ups, and issue resolution.
This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move.

What You’ll Experience in This Role
As a Customer Service Representative, you’ll do more than answer questions. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across the Order-to-Cash journey.
You’ll work with global customers and teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience.

What You’ll Do

• Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
• Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
• Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.
• Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.
• Educates customers on processes, manages price change activities, and handles complex inquiries with adaptive techniques.
• Enhances customer satisfaction by identifying and resolving problem patterns.
• Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.
• Develops and supports improvements for work processes and tools.
• Participates in meetings to address ongoing issues and maintain a culture of quality.
• Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams

What You’ll Gain

• Global B2B experience and cross-functional business exposure.
• Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
• Career growth with 3M, a global science company making meaningful impact.

What We’re Looking For

• Bachelor's degree, or High school diploma/GED with minimum two years in customer service or sales.
• Experience working in ERP and CRM systems
• Continuous improvement and continuous learning mindset; ability to learn new information quickly
• Attention to detail for handling orders, documentation, and product information
• Collaboration skills to work effectively with cross-functional and internal teams
• Ability to independently solve problems and identify solutions; self-motivated
• Clear and conceptual thinking ability; excellent judgment and discretion
• Excellent organizational skills
• Ability to de-escalate and resolve conflicts effectively
• Proactive in resolving issues before they become problems
• Proven and reliable follow-through with commitments and resolutions
• Customer-focused, positive, and solution-oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly
• Active listening to understand customer needs and identify appropriate solutions
• Excellent oral and written communication in English and customer facing language (C1 or higher preferred) • Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadline

Build a Career with Purpose at 3M
At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.
Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.
Build global experience, support customers around the world, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Customer Service Representative (French)
3M Global Business Services

Speak the language. Support global customers. Grow your career with 3M.

As a Customer Service Representative (French) with 3M GBS, you’ll support global B2B customers and business partners across international markets. You’ll help customers navigate the Order-to-Cash journey, including customer inquiries, order support, delivery coordination, and issue resolution.
This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move.

What You’ll Experience in This Role
As a Customer Service Representative, you’ll do more than respond to inquiries. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across the Order-to-Cash journey.
You’ll work with global customers and collaborate with teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience.

What You’ll Do

• Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution.
• Communicate with customers in your designated language and in English.
• Collaborate with global teams to improve service delivery and customer experience.
• Build experience across Order-to-Cash, supply chain, logistics, commercial operations, and shared services.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter and drive improvements.

What You’ll Gain

• Global customer experience and cross-functional business exposure.
• Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and make time to have fun.
• Career growth with 3M, a global science company making meaningful impact.

What We’re Looking For

• Are fluent in French language and proficient in English.
• Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Communicate clearly, solve problems effectively, and keep the customer at the center.
• Are detail-oriented, adaptable, curious, and willing to learn how global business works.
• Have ERP experience, which is an advantage but not required.

Build a Career with Purpose at 3M
At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.
Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Build global experience, support customers around the world, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Customer Service Representative (German)
3M Global Business Services

Speak the language. Support global customers. Grow your career with 3M.

As a Customer Service Representative (German) with 3M GBS, you’ll support global B2B customers and business partners across international markets. You’ll help customers navigate the Order-to-Cash journey, including customer inquiries, order support, delivery coordination, and issue resolution.
This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move.

What You’ll Experience in This Role
As a Customer Service Representative, you’ll do more than respond to inquiries. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across the Order-to-Cash journey.
You’ll work with global customers and collaborate with teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience.

What You’ll Do

• Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution.
• Communicate with customers in your designated language and in English.
• Collaborate with global teams to improve service delivery and customer experience.
• Build experience across Order-to-Cash, supply chain, logistics, commercial operations, and shared services.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter and drive improvements.

What You’ll Gain

• Global customer experience and cross-functional business exposure.
• Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and make time to have fun.
• Career growth with 3M, a global science company making meaningful impact.

What We’re Looking For

• Are fluent in German language and proficient in English.
• Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Communicate clearly, solve problems effectively, and keep the customer at the center.
• Are detail-oriented, adaptable, curious, and willing to learn how global business works.
• Have ERP experience, which is an advantage but not required.

Build a Career with Purpose at 3M
At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.
Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Build global experience, support customers around the world, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Customer Issue Resolution Analyst (German)
3M Global Business Services - Manila
Speak the language. Solve the challenge. Grow your career with 3M.

As a Customer Issue Resolution Analyst (German) with 3M GBS, you’ll support global B2B customers and business partners across international markets. When a customer issue comes up, you won’t just pass it along. You’ll investigate, connect the dots, work with the right teams, and help drive the issue to resolution.
This is a role for curious problem-solvers who want to do more than answer questions. If you enjoy digging into details, understanding how things work, and helping customers move forward, this could be your next career move.

What You’ll Experience in This Role
As a CIR Analyst, you’ll do more than answer questions. You’ll investigate and resolve customer issues related to orders, pricing, billing, deliveries, returns, credits, disputes, and the Order-to-Cash journey. You’ll connect the dots, work with teams across Supply Chain, Logistics, Finance, Sales, and Customer Operations, and help deliver a better customer experience.

What You’ll Do

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive the right next steps.
• Communicate with customers in your designated language and in English.
• Work across global teams to solve issues and improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.

What You’ll Gain

• Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Future-ready skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
• Career growth with 3M, a global science company making meaningful impact.

We’re looking for:

• Are fluent in at German language and proficient in English.
• Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Communicate clearly, solve problems effectively, and keep the customer at the center.
• Are detail-oriented, adaptable, curious, and willing to learn how global business works.
• Have ERP experience, which is an advantage but not required.

Build a Career with Purpose at 3M
At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.
Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Build global experience, solve real challenges, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Job Description

As a Customer Issue Resolution Analyst (Japanese Speaker) with 3M GBS, you’ll support global B2B customers and business partners across international markets. When a customer issue comes up, you won’t just pass it along. You’ll investigate, connect the dots, work with the right teams, and help drive the issue to resolution.

This is a role for curious problem-solvers who want to do more than answer questions. If you enjoy digging into details, understanding how things work, and helping customers move forward, this could be your next career move.

What You’ll Experience in This Role
As a CIR Analyst, you’ll do more than answer questions. You’ll investigate and resolve customer issues related to orders, pricing, billing, deliveries, returns, credits, disputes, and the Order-to-Cash journey. You’ll connect the dots, work with teams across Supply Chain, Logistics, Finance, Sales, and Customer Operations, and help deliver a better customer experience.

What You’ll Do

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive the right next steps.
• Communicate with customers in your designated language and in English.
• Work across global teams to solve issues and improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.

What You’ll Gain

• Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Future-ready skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
• Career growth with 3M, a global science company making meaningful impact.

We’re looking for:

• Proficient in the English and Nihongo language (speaking, reading, writing, and listening)
• Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Communicate clearly, solve problems effectively, and keep the customer at the center.
• Are detail-oriented, adaptable, curious, and willing to learn how global business works.
• Have ERP experience, which is an advantage but not required.

Build a Career with Purpose at 3M
At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.
Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Build global experience, solve real challenges, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Customer Issue Resolution Analyst
3M Global Business Services

Solve the challenge. Support global customers. Grow your career with 3M.
As a Customer Issue Resolution Analyst with 3M GBS, you’ll support global B2B customers and business partners across international markets. When a customer issue comes up, you won’t just pass it along. You’ll investigate, connect the dots, work with the right teams, and help drive the issue to resolution.
This is a role for curious problem-solvers who want to do more than answer questions. If you enjoy digging into details, understanding how things work, and helping customers move forward, this could be your next career move.

What You’ll Experience in This Role
As a CIR Analyst, you’ll investigate and resolve customer issues across the Order-to-Cash journey, including orders, pricing, billing, deliveries, returns, credits, and disputes.
You’ll connect the dots and work with teams across Supply Chain, Logistics, Finance, Sales, Customer Operations, and other business functions to resolve issues, improve processes, and deliver a better customer experience.

What You’ll Do

• Leads end-to-end Customer Issue Resolution Management – handling issues related to billing, quality and service complaints, disputes, returns, financial adjustments and collection activities to secure timely payment.
• Partners with customers and internal contacts to resolve end-to-end CIR activities, ensuring data accuracy, timely response and proactive problem solving.
• Communicates clearly through email and telephone interactions.
• Completes vigorous collection activities on past due accounts within generally defined credit policies and procedures, determines and corrects billing errors, manages invoice processing cycle times, and optimizes processes to ensure efficiency and accuracy.
• Implements creative solutions for moderate to complex issues, demonstrating skills and knowledge in financial statement analysis, negotiation, and credit and financial principles.
• Develops and supports improvements for work processes and tools.
• Participates in meetings to address ongoing issues and maintain a culture of quality.
• Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams.

What You’ll Gain

• Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Future-ready skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
• Career growth with 3M, a global science company making meaningful impact.

What We’re Looking For

• Bachelor's degree, or High school diploma/GED with Minimum two years in finance, AR/Collections or pricing
• Experience working in ERP and CRM systems
• Experience with Excel, including conditional formulas, VLOOKUP, and pivot tables
• Experience with Power BI reporting and automation tools
• Continuous improvement and continuous learning mindset; ability to learn new information quickly
• Strong attention to detail and analytical skills
• Collaboration skills to work effectively with cross-functional and internal teams
• Ability to independently solve problems and identify solutions; self-motivated
• Clear and conceptual thinking ability; excellent judgment and discretion
• Excellent organizational skills
• Ability to de-escalate and resolve issues effectively
• Proactive in resolving issues before they become problems
• Proven and reliable follow-through with commitments and resolutions
• Customer-focused, positive, and solution-oriented; demonstrates empathy and adjusts tone and structure of communication accordingly
• Active listening skills to understand customer needs and identify appropriate solutions
• Excellent oral and written communication in English and customer facing language (C1 or higher preferred)
• Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadlines

Build a Career with Purpose at 3M
At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.
Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.
Build global experience, solve real challenges, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

General Purpose / Summary

1. Follows clearly defined procedures with general guidance.
2. Handles standard to moderately complex inquiries in Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics.
3. Entry-level to early-career role working under general supervision.
4. Uses basic analytical skills; decisions mainly affect individual accuracy and day-to-day operational execution.
5. Focused on one discipline or practice within one department or location.

Freedom to Act

1. Works independently with limited discretion; output reviewed periodically.
2. Work priorities are largely defined by supervisor.
3. Procedures and tools are clearly defined.
4. Aligns with 3M Performance Culture expectations.

People / Change Management

1. Able to provide guidance or training to peers within the same job level.
2. Supports change at the team level.

Analytical / Problem Solving

1. Handles standard to moderately complex inquiries using basic analytical skills.
2. Uses judgment for normal variations and selects from existing approaches.
3. Conducts short-term planning related to forecasting and business partner support.

Main Responsibilities

1. Performs end-to-end order management using SAP, Salesforce, and customer portals.
2. Maintains customer master data, part numbers, and critical specifications.
3. Investigates missed OTIF and resolves simple to moderately complex issues.
4. Communicates proactively with internal teams and customers regarding order issues.
5. Collaborates with stakeholders to ensure order flow and resolve queries.
6. Builds relationships with assigned customers.
7. Handles line stop or AOG situations with stakeholder coordination.
8. Meets KPIs and SLAs and participates in company initiatives.
9. Follows up on delays and coordinates tasks to meet SLAs.
10. Creates simple reports or analytics.
11. Participates in continuous improvement and basic Lean projects.
12. Performs administrative tasks as needed.
13. Analyzes and recommends alternatives to meet customer or account needs.
14. Applies customer service, issue resolution, and problem-solving skills.
15. Provide flexible support for urgent or ad hoc customer, business, or company operational requirements outside regular working hours when necessary.

Interaction

1. Interacts with external customers and internal partners such as distribution, lab, quality, transportation, sales, and marketing.
2. Exchanges routine factual information related to order management and discipline-specific tasks.
3. Participates in corporate programs and adheres to 3M policies and values.

Education / Experience

1. Bachelors degree.
2. Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.

Knowledge Requirements

1. Basic knowledge of customer service disciplines.
2. Learns products and processes with guidance.
3. Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office such as Outlook, Excel, and Word.
4. Strong attention to detail, numerical accuracy, and communication skills.
5. Ability to adapt to new systems and processes.
6. Basic analytical and problem-solving skills.
7. Able to work independently with minimal supervision.

Preferred Qualifications

1. Experience in Customer Service, Supply Chain, Manufacturing Ops, Logistics, or Business Administration.
2. Skilled in SAP and Salesforce.
3. Accurate data entry and analytics skills.
4. Open to shift work when required.
5. Comfortable working other Asian time zones, shift hours, or supporting countries work calendars

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Customer Service Representative (Spanish)
3M Global Business Services

Speak the language. Support global customers. Grow your career with 3M.

As a Customer Service Representative (Spanish) with 3M GBS, you’ll support global B2B customers and business partners across international markets. You’ll help customers navigate the Order-to-Cash journey, including customer inquiries, order support, delivery coordination, and issue resolution.
This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move.

What You’ll Experience in This Role
As a Customer Service Representative, you’ll do more than respond to inquiries. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow-ups, and issue resolution across the Order-to-Cash journey.
You’ll work with global customers and collaborate with teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience.

What You’ll Do

• Support global B2B customers across inquiries, orders, deliveries, follow-ups, and issue resolution.
• Communicate with customers in your designated language and in English.
• Collaborate with global teams to improve service delivery and customer experience.
• Build experience across Order-to-Cash, supply chain, logistics, commercial operations, and shared services.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to work smarter and drive improvements.

What You’ll Gain

• Global customer experience and cross-functional business exposure.
• Future-ready skills in communication, problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and make time to have fun.
• Career growth with 3M, a global science company making meaningful impact.

What We’re Looking For

• Are fluent in Spanish language and proficient in English.
• Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Communicate clearly, solve problems effectively, and keep the customer at the center.
• Are detail-oriented, adaptable, curious, and willing to learn how global business works.
• Have ERP experience, which is an advantage but not required.

Build a Career with Purpose at 3M
At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.
Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Build global experience, support customers around the world, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Customer Issue Resolution Analyst (Spanish)
3M Global Business Services - Manila
Speak the language. Solve the challenge. Grow your career with 3M.

As a Customer Issue Resolution Analyst (Spanish) with 3M GBS, you’ll support global B2B customers and business partners across international markets. When a customer issue comes up, you won’t just pass it along. You’ll investigate, connect the dots, work with the right teams, and help drive the issue to resolution.
This is a role for curious problem-solvers who want to do more than answer questions. If you enjoy digging into details, understanding how things work, and helping customers move forward, this could be your next career move.

What You’ll Experience in This Role
As a CIR Analyst, you’ll do more than answer questions. You’ll investigate and resolve customer issues related to orders, pricing, billing, deliveries, returns, credits, disputes, and the Order-to-Cash journey. You’ll connect the dots, work with teams across Supply Chain, Logistics, Finance, Sales, and Customer Operations, and help deliver a better customer experience.

What You’ll Do

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive the right next steps.
• Communicate with customers in your designated language and in English.
• Work across global teams to solve issues and improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.

What You’ll Gain

• Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Future-ready skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
• Career growth with 3M, a global science company making meaningful impact.

We’re looking for:

• Are fluent in at Spanish language and proficient in English.
• Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
• Communicate clearly, solve problems effectively, and keep the customer at the center.
• Are detail-oriented, adaptable, curious, and willing to learn how global business works.
• Have ERP experience, which is an advantage but not required.

Build a Career with Purpose at 3M
At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.
Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Build global experience, solve real challenges, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.