Bosch Philippines

Job Description
Core responsibilities

• Customer interaction: customer service and dispatch, manage inbound calls, answer questions about roadside assistance, process service request, and coordinate with service providers.
• Service dispatch: Process service requests, coordinate with a network of roadside assistance providers (towing and repair), and monitor service delivery.
• Administrative support: Maintain and update customer accounts, perform data entry, and support other team members with day-to-day tasks.
• Billing and payments: Calculate charges, process payments, and handle billing inquiries.
• US Account

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Proficiency with computers and various software systems.
• Ability to remain calm and efficient in a fast-paced environment.
• Experience in customer service, dispatch, or a call center is often preferred.
• Amenable to work on shifting schedule specially at night, holidays and working on-site.
• Fresh Graduates are welcome to apply!

Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.
Recruitment Process: Video Recording Submission > Online Examination > Initial Interview (HR) & Final Interview (Operations)
Check out the rewards waiting for you:

✅ Clothing Allowance

✅ Laundry Allowance

✅ Rice Allowance

✅ 20% Night Differential

✅ Day 1 HMO + 1 Free Dependent

✅ Insurance Coverage (Life & Accident)

✅ Vacation Leave Credits

✅ Sick Leave Credits

✅ Performance Bonus

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Conducts quality evaluations of calls and transactions to ensure compliance with established processes, standards, and customer experience expectations.
• Supports the OPM in monitoring and achieving Quality targets and KPIs across the assigned LOB.
• Identifies, analyzes, and escalates quality gaps, recurring errors, compliance risks, and performance trends to the OPM and Team Leaders.
• Prepares accurate and timely internal and external Quality reports, including evaluation results, trends, and key findings.
• Partners with Team Leaders to drive the continuous improvement of call and transaction quality.
• Supports Team Leaders in developing and implementing quality improvement initiatives and corrective actions.
• Provides Team Leaders with actionable feedback on individual and team Quality performance, including identified strengths and improvement areas.
• Identifies training and coaching opportunities based on evaluation results, error trends, and root-cause analysis.
• Support Team Leaders in conducting training needs analysis and prioritizing interventions based on Quality findings.
• Collaborates with Team Leaders in planning and delivering targeted coaching and refresher sessions for identified performance gaps.
• Develops and implements SMART action plans for recurring or significant Quality issues and monitor progress against agreed actions.
• Participates in calibration sessions to promote evaluation consistency and alignment across Quality, Operations, and relevant stakeholders.
• Collaborates with the Global Quality Team on Quality standards, initiatives, and continuous improvement activities.
• Reviews and supports the resolution of customer complaints and Quality-related escalations, including root-cause identification and recommended corrective actions.
• Provides agents with structured coaching and feedback on call and transaction handling, focusing on process adherence, accuracy, compliance, customer experience, and improvement opportunities.
• Maintains required phone time and live call-handling exposure to ensure continuous process retention, firsthand understanding of customer interactions, and familiarity with current operational procedures.
• Handles live customer calls as scheduled to maintain process knowledge, system proficiency, and practical understanding of agent-level challenges.
• Applies insights gained from call handling to strengthen quality evaluations, coaching, root-cause analysis, and improvement recommendations.

Qualifications

• Demonstrates the ability to provide constructive, objective, and actionable feedback.
• Maintains a positive, professional, and solutions-oriented attitude.
• Serves as a positive role model and ambassador for Quality and Operations.
• Maintains a good attendance, punctuality, and conduct record.
• Must have no active corrective or disciplinary action at the time of application/appointment.
• Demonstrates a consistent productivity and performance record.
• Maintains a strong customer and client-focused mindset.
• Demonstrates strong analytical skills and attention to detail, particularly in identifying Quality trends, recurring errors, and improvement opportunities.
• Possesses effective communication, coaching, and interpersonal skills.
• Demonstrates initiative, accountability, and ownership in driving actions through completion.
• Able to work collaboratively with agents, Team Leaders, Operations, Training, and other Quality stakeholders.
• Demonstrates flexibility to support varying schedules and business requirements, including early or late shifts when required.
• Willing to maintain the required phone time and live call-handling exposure to support process retention and operational proficiency.
• Willing to provide additional operational support when reasonably required and in accordance with applicable company policies.

Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted.
Hiring Timeline:
Case Study Presentation and Panel Interview

• Please note that normal qualifiers will apply for internal candidates with no disciplinary actions within prescriptive period.

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description
Responsible for Accounting, Controlling, and Legal Entity Stewardship of Robert Bosch Inc. (RBPH), including serving as the company's designated Finance Officer, Treasurer and Board Member.

1. Accounting

• Lead and oversee the end-to-end accounting operations of RBPH.
• Ensure timely and accurate monthly, quarterly and annual financial closing and reporting in accordance with Bosch directives, IFRS and Philippine statutory requirements.
• Ensure compliance with all tax, regulatory and statutory filing requirements, including VAT, withholding tax, corporate income tax and other local reporting obligations.
• Coordinate and manage external audits, statutory audits and tax audits.
• Clarify accounting, tax and country-specific finance matters and act as the primary interface with auditors, tax advisors and relevant authorities.
• Maintain a robust internal control environment to ensure business transactions are appropriately reviewed, documented and recorded.
• Drive continuous improvement, standardization and digitalization of accounting processes while maintaining compliance and control effectiveness.
• Manage treasury and cash flow activities, including liquidity planning, cash flow forecasting, banking relationships and working capital monitoring.

2. Controlling

• Lead annual budget planning, forecasting and financial reporting processes for RBPH.
• Monitor business performance and provide transparent reporting on financial results, risks and opportunities.
• Support country management and business units through financial analysis, decision support and business partnering.
• Perform cost analyses and oversee cost allocation methodologies across functions and business segments.
• Provide analytical financial reviews and insights to business leaders and sales organizations to support profitable growth.
• Drive Monthly Business Reviews (MBR) and management reporting to local, regional and global stakeholders.
• Support business cases, investment evaluations and strategic initiatives through financial modelling and scenario analysis.
• Identify opportunities for productivity improvement, cost optimization and financial performance enhancement.

3. Legal Entity Stewardship

• Serve as a member of the Board of Directors of Robert Bosch Inc. (RBPH), contributing to the strategic direction and long-term sustainability of the company.
• Serve as the designated Finance Officer of Robert Bosch Inc. (RBPH) to safeguard the financial integrity and sound financial management of the legal entity.Responsible for Accounting, Controlling, and Legal Entity Stewardship of Robert Bosch Inc. (RBPH), including serving as the company's designated Finance Officer, Treasurer and Board Member.

1. Accounting

• Lead and oversee the end-to-end accounting operations of RBPH.
• Ensure timely and accurate monthly, quarterly and annual financial closing and reporting in accordance with Bosch directives, IFRS and Philippine statutory requirements.
• Ensure compliance with all tax, regulatory and statutory filing requirements, including VAT, withholding tax, corporate income tax and other local reporting obligations.
• Coordinate and manage external audits, statutory audits and tax audits.
• Clarify accounting, tax and country-specific finance matters and act as the primary interface with auditors, tax advisors and relevant authorities.
• Maintain a robust internal control environment to ensure business transactions are appropriately reviewed, documented and recorded.
• Drive continuous improvement, standardization and digitalization of accounting processes while maintaining compliance and control effectiveness.
• Manage treasury and cash flow activities, including liquidity planning, cash flow forecasting, banking relationships and working capital monitoring.
• 2. Controlling
• Lead annual budget planning, forecasting and financial reporting processes for RBPH.
• Monitor business performance and provide transparent reporting on financial results, risks and opportunities.
• Support country management and business units through financial analysis, decision support and business partnering.
• Perform cost analyses and oversee cost allocation methodologies across functions and business segments.
• Provide analytical financial reviews and insights to business leaders and sales organizations to support profitable growth.
• Drive Monthly Business Reviews (MBR) and management reporting to local, regional and global stakeholders.
• Support business cases, investment evaluations and strategic initiatives through financial modelling and scenario analysis.
• Identify opportunities for productivity improvement, cost optimization and financial performance enhancement.
• 3. Legal Entity Stewardship
• Serve as a member of the Board of Directors of Robert Bosch Inc. (RBPH), contributing to the strategic direction and long-term sustainability of the company.
• Serve as the designated Finance Officer of Robert Bosch Inc. (RBPH) to safeguard the financial integrity and sound financial management of the legal entity.

Qualifications
Education

• Bachelor's Degree in Accounting, Finance, Auditing, Business Administration, or a related discipline
• Certified Public Accountant (CPA) qualification
  Experience
• Experience in a multinational environment with exposure to both accounting and business controlling functions
• Strong knowledge of Philippine statutory reporting, taxation, financial regulations, and IFRS
• Experience working within a shared services environment
• Prior people leadership experience
  Technical Competencies
• Financial Accounting and Reporting
• Financial Planning & Analysis (FP&A)
• Budgeting and Forecasting
• Cost Management and Profitability Analysis
• Tax and Statutory Compliance
• Treasury and Cash Flow Management
• Internal Controls and Risk Management
• SAP and Microsoft Office Applications (advanced Excel and PowerPoint)

Leadership Competencies

• Business Acumen and Business Partnering
• Stakeholder Management
• Analytical and Problem-Solving Skills
• Communication and Influencing Skills
• Coaching and People Development
• Continuous Improvement and Digitalization Mindset
• High Integrity and Governance Orientation

Additional Information
Your future job offers you.
Flexible work time, medical services, and benefits & services.

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.
Robert Bosch Inc. (Philippines) has diversified businesses in Power Tools, Automotive Aftermarket, Automotive Original Equipment, Building Technologies, Thermotechnology, and Drive and Control Technology (Bosch Rexroth). Additionally, the company’s Packaging Technology and Home Appliances businesses are represented through appointed local agents. In 2017, Bosch generated sales of USD 51 million (45 million euros) in the Philippines. Bosch continues to build its nationwide network as a socially responsible provider of innovative and beneficial technologies to the Philippines.

Job Description

• Prepares a detailed planning of testing periods as part of overall roadmap
• Oversees test environment setup, data preparation, and test tool selection
• Supports creation and improvement of test concept
• Derives test scope out of Project/Deploy Scope
• Oversees both manual and automated testing activities
• Assists the team to plan and execute test management
• Main point of contact for quality assurance across project
• Manages risks and issues related to testing and quality assurance.
• Active defect management together with testers and solution groups
• Prepares testing reports and defect analysis for management review 80%
• Drives continuous improvement (process optimization/standardization)
• Identifies bottle neck and provide recommendation for digitalization 10%
• Performance management for maintenance & support

Qualifications

• Minimum 1-2 years of experience in Test Management
• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field.
• Ability to lead, motivate, and coordinate cross-functional teams including Testers, Key Users, Process Experts, Automation Engineers, and Solution Team
• Strong capability to identify, assess, escalate, and mitigate testing risks.
• Strong stakeholder management and consulting skills with the ability to collaborate across business and technical teams.
• Experience supporting large-scale project implementations, releases, or transformations is an advantage
• Knowledge with SAP R3 and SAP4Hana is a plus

Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Assists with the recruitment process by conducting resume screening, reference check, scheduling and conducts initial interview
• Assists orientation and update records of new hires (201 files)
• Assists in managing employee databases and prepare reports
• Assists in processing employee request and providing employee relations
• Assists in other employee relations and discipline task
• Assists in processing other related payroll and benefit task.
• Keep up-to-date with the latest HR trends

Qualifications

• Currently enrolled in a bachelor’s degree program in Human Resources Development Management, Psychology or any related courses
• Able to commit at least 500 hours (full-time internship - Monday to Friday)
• Good communication skills with excellent analytical problem-solving skills
• Proactive individual with the ability to work independently
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment.
• Willing to work Onsite

Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description
Primary Functions

• End-to-End Resolution: Manage technical support inquiries via phone, email and online ticketing portals, ensuring all issues are researched, diagnosed, and resolved to the client's satisfaction within established SLAs.
• Technical Documentation: Maintain meticulous records of daily customer interactions, installation activities, and reported bugs, ensuring stakeholders are briefed on necessary follow-up actions.
• Systems Research: Proactively investigate recurring technical hurdles to provide long-term solutions and improve system reliability.
• Infrastructure Support: Perform remote troubleshooting, including Windows updates, firewall configurations, and software installation/uninstallation.
• Device & License Management: Oversee the health of hardware devices and manage the deployment of specialized equipment licensing.
• Incident Management: Utilize helpdesk ticketing systems to create, update, and track technical incidents through their entire lifecycle.
  Daily Operations
• Handle both calls and emails
• Licensing for equipment
• Helpdesk Ticket Incident Creation / Update knowledge
• Remote troubleshooting
• Device Management
• Install/Uninstall software
• Windows update and firewall configuration

Qualifications

• Bachelor’s degree in information technology or related field
• Technical Proficiency:
• IT Infrastructure: Strong grasp of Windows OS environments, network security (firewalls), and remote device. I probably just change "IT Infrastructure" to "Windows Operating System".
• Software: Advanced knowledge of Microsoft Office for data analysis and report generation.
• Communication: Exceptional verbal and written communication skills; ability to collaborate effectively with both internal teams and external customers.
• Advanced knowledge on Microsoft Office and generate reports, if needed
• Excellent communication skills
• A goal-oriented "team player" with a keen eye for detail and the ability to navigate complex technical challenges.
  Added Value:
• Prior experience within the Automotive industry or supporting automotive-related software is highly advantageous.
• Previous experience with major ERP or ticketing systems such as SAP, Zendesk, or Salesforce.

Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Follow up customer calls
• Responds to customer’s email inquiries in a timely manner
• Process orders, forms, and claims
• Provides product and service information to customers
• Manages and updates customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Manages B2B system updates and processing uploads
• Research required information using available resources
• Manages and resolves customer complaints

Qualifications

• 1 year of customer service associate experience
• Excellent in speaking and writing (English)
• Attention to details and accuracy
• Good interpersonal skills & ability to work with diverse environment
• Team Player
• Amenable to work in UK timezone/ shifting schedule
• Present a positive attitude & accept constructive feedback
• Client oriented
• Knowledge in SAP and Salesforce system
• Basic to advance MS application skills (Excel, Word, Outlook)
• Amenable to work onsite and to start asap

Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Qualifications

• Preferably with minimum 6 months experience in an IT Service Desk, ideally in CI Hotline
• Excellent knowledge (oral and written) Japanese language (at least B2-C1 level)
• General IT Knowledge with focus on workplace IT
• Ability of cross-functional thinking and quick problem solving skills
• Excellent communicator and team player
• Customer service and solutions-oriented person, conveying genuine willingness to help
• Ability to work under pressure
• High degree of self-motivation and learning potential
• Amenable to work on day shift; weekends off and working onsite
• Contract is for 1 year only and will be under an agency or headhunter.
• Can start asap

Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.