Coins.ph

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Support the IT Compliance Officer in the execution and monitoring of IT security and systems compliance activities, including access governance, ITGC, critical systems and compliance tools, vendor compliance, regulatory requirements, and audit/examination activities. The Specialist is expected to independently perform established IT compliance processes, maintain evidence and documentation, identify control gaps, and coordinate remediation with relevant stakeholders.

Key Responsibilities
Support compliance with applicable IT-related regulatory requirements and maintain supporting documentation and trackers.

Perform IT security, access governance, and ITGC reviews for critical systems.

Conduct compliance reviews of critical systems and compliance technology, including payment, wallet/custody, AML/CFT, screening, and Travel Rule systems.

Support technology projects, system changes, and implementations by validating compliance and control requirements.

Perform IT vendor and third-party compliance assessments and monitor remediation.

Support AML/CFT and VASP technology controls through system, access, configuration, and audit-trail reviews.

Support BSP/AMLC examinations, audits, and remediation activities through evidence preparation, documentation, and issue tracking.

Qualifications
Bachelor's degree in IT, Computer Science, Information Systems, Cybersecurity, Business, Finance, or a related field.

At least 2 years of hands-on experience in IT Compliance, IT Risk, IT Audit, Information Security Governance, Technology Risk, or a related function.

Prior experience performing IT compliance activities, preferably within banking, fintech, payments, e-money, VASP, or another regulated environment.

Hands-on experience with ITGC, access reviews, IT security controls, vendor due diligence, audit evidence, and remediation tracking.

Experience supporting regulatory examinations, internal/external audits, or compliance assessments.

Familiarity with BSP regulatory requirements and technology-related regulatory controls.

Experience working with GRC, audit, compliance, access governance, or other control-management tools is an advantage.

Key Skills
IT Compliance, IT General Controls (ITGC), IT security, access governance, and technology risk management

IT systems/control assessment, evidence validation, gap identification, and remediation tracking

Technology change management, SDLC, business continuity, disaster recovery, and system resilience

IT vendor/third-party due diligence and technology outsourcing compliance

Working knowledge of BSP, AMLC, NPC, and other applicable regulatory requirements

Familiarity with VASP, AML/CFT, transaction monitoring, sanctions/wallet screening, Travel Rule, blockchain analytics, and custody technology

Knowledge of ISO 27001, NIST, COBIT, SOC 1/SOC 2, or similar frameworks

Familiarity with GRC, audit, risk, compliance, or access governance platforms

Proficiency in SQL and data analysis for validating system data, transaction records, compliance controls, audit trails, and regulatory reports

Ability to analyze system configurations, data flows, interfaces, logs, and control evidence

Strong analytical, problem-solving, documentation, communication, and stakeholder management skills

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

• Develop and drive the go-to-market brand strategy for Coins.ph’s brand and products.
• Build and expand upon Coin to become top-of-mind for both crypto and mainstream relevant audiences.
• Own our brand marketing budget, including oversight of existing brand spend, business cases for incremental spend and reporting on the impact of investment
• Lead brand campaign development and coordination, driving targeted strategies and messaging across audiences, channels, and cross-functional teams
• Lead our brand positioning (i.e brand voice, positioning, messaging) along with a complementary channel strategy that continuously raises the bar on awareness and consideration
• Build and grow a strong crypto-focused brand designed to aid with overall product awareness, familiarity, and usage
• Grow and establish brand awareness via targeted, well-researched brand sponsorships and partnerships
• Regularly interface with growth, design, product, and creative to gain buy-in on brand marketing strategies

What we expect from you

• 3-5+ years of experience in brand marketing
• Track record of spearheading brand launches and marketing campaigns that drove significant business results
• Demonstrated ability to build relationships with key stakeholders and influence at all levels
• Formidable creative narrative and story-telling skills to position Coins.ph as a crypto and finance leader in Philippines and Southeast Asia
• ​​An appetite to experiment and use non-traditional marketing tactics, backed up by testing measurable and scalable programs that you’ll optimize and launch based on learnings
• Proven track record of delivering results & ability to manage a portfolio/make strategic choices to maximize impact
• Project management, prioritization skills & ability to manage multiple projects at different stages of development
• A self-starter with ability to work with a high sense of urgency and entrepreneurial spirit
• Exceptional project & time management skills
• Strong execution, communication & strategic thinking skills, business savvy and an opportunity seeker
• Ability to anticipate issues and resolve them based on sound business judgment

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

We're looking for a Backend Engineer who wants to grow their career building payment systems used by millions. You'll work with senior engineers and architects in a regional team, and you'll use AI tools every day to build, test, and ship faster.

What You'll Do
Build and ship backend services: Design, develop, test, and maintain Java-based microservices that run our payment platform. Contribute to features across the payment lifecycle, including acquiring, clearing, settlement, and ledger accounting.

Protect user funds: Help build and improve reconciliation jobs, exception-handling flows, and monitoring that keep every transaction accurate and every peso accounted for.

Integrate with partners: Work on integrations with banks, local payment methods, card networks, and international payment partners. Along the way you'll learn how multi-currency and FX flows work.

Use AI in your daily work: Use AI-assisted development tools (e.g., code assistants, AI-driven testing, and debugging) to work more productively. Help explore and prototype AI-powered features and internal tools.

Improve reliability and performance: Troubleshoot production issues, write clean and well-tested code, and help make our systems more available, scalable, and efficient.

Collaborate across teams and regions: Work closely with product, risk, finance, and compliance, as well as Mandarin-speaking engineering and business teams, to deliver secure and compliant solutions.

What We're Looking For
1–5 years of professional backend development experience. Strong fresh graduates with solid internship or project experience are welcome to apply.

Hands-on experience with Java (Spring Boot preferred). Experience in other backend languages is a plus if you're willing to work mainly in Java.

Familiarity with microservices architecture, RESTful APIs, and relational databases (e.g., MySQL, PostgreSQL).

A strong interest in AI, such as regularly using AI coding tools, experimenting with LLMs or AI APIs, or building AI-powered side projects.

Proficiency in Mandarin Chinese (spoken and written) is required. You'll work regularly with Mandarin-speaking teams and stakeholders. Business-level English is also required.

A good grasp of computer science fundamentals: data structures, algorithms, and basic distributed systems concepts.

Strong problem-solving skills, ownership, and eagerness to learn.

Nice To Have
Exposure to fintech, payments, banking, e-wallets, or crypto.

Experience with message queues (e.g., Kafka, RabbitMQ), caching (e.g., Redis), or containerization (Docker, Kubernetes).

Understanding of transaction consistency, idempotency, or reconciliation concepts.

Experience with cloud platforms (AWS, GCP, or Alibaba Cloud).

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

• Provide clear and actionable counsel to the business on a broad range of legal and regulatory issues involving corporate governance, corporate housekeeping, and licensing across all entities in the group.
• Maintain and keep current the corporate records of every entity in the group, including articles of incorporation and by-laws, stock and transfer books, board and stockholder minutes and resolutions, secretary's certificates, and general information sheets.
• Prepare and file corporate and regulatory submissions with the SEC, BSP, BIR, LGUs, and other agencies, including annual reportorial requirements, amendments to constitutive documents, increases in authorized capital stock, changes in directors and officers, and beneficial ownership filings.
• Drive licensing efforts end to end across the group's regulated entities, covering new applications, variations, renewals, and notifications before the BSP, SEC, and other domestic and foreign regulators, including preparation of application dossiers and responses to regulator queries.
• Manage the corporate approvals and documentation for group transactions, including intra-group restructuring, incorporation and dissolution of entities, share transfers, capital injections, and cross-border structuring.
• Track and calendar the corporate and licensing deadlines of all group entities and escalate risks of non-compliance early.
• Provide practical advice on legal issues and risks in a risk-tolerant, but compliance-oriented environment, including the impact on the company's long-term strategy for business.
• Serve as part of a multi-jurisdiction international legal team, coordinating with external counsel and corporate secretarial providers in other jurisdictions.
• Draft, review, and negotiate a range of commercial contracts, such as but not limited to vendor contracts and investment agreements.
• Attend case conferences and hearings with courts and government agencies.
• Other responsibilities not listed here but reasonably assumed to be a function of the role, including other business lines and matters as may be assigned by the Chief Legal Officer.

What we expect from you

• Minimum 1 to 5 years of post-qualification experience in general corporate law, corporate secretarial practice, and regulatory compliance in the Philippines.
• Familiarity with, and a working knowledge of, key government organizations such as the BSP, SEC, BIR, AMLC, and LGUs will be essential. Prior experience with BSP licensing is a strong advantage.
• Meticulous attention to detail, with proven ability to manage documents and deadlines across multiple corporate entities at once.
• Excellent judgment, analytical rigor, clear communication, and business pragmatism.
• A good team player, agile, and can adapt to a fast-paced, high-intensity environment.
• Motivated self-starter with a passion for payments and cryptocurrency and requires minimal supervision.
• Fluency in English with outstanding writing and communication skills.

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

• Provide clear and actionable counsel to the business on the group's financing, lending, and securitization activities, including the online lending platform (OLP) business.
• Draft, review, and negotiate financing and credit documentation, including facility and loan agreements, promissory notes, security and collateral documents, guarantees, intercreditor and subordination agreements, and receivables purchase and assignment agreements.
• Advise on and document securitization and structured finance transactions, including asset transfers, true sale and bankruptcy remoteness analysis, servicing arrangements, and investor documentation.
• Advise on the regulatory perimeter for lending and financing, including SEC lending and financing company registration and OLP registration, the Truth in Lending Act, the Financial Products and Services Consumer Protection Act, interest rate and fee ceilings, permissible collection practices, credit information reporting, and data privacy in credit scoring and underwriting.
• Support product, credit, and risk teams on OLP design, covering customer journeys, disclosures, terms and conditions, consent flows, marketing claims, and arrangements with funding partners, collection agencies, credit bureaus, and scoring vendors.
• Handle regulatory engagements, examinations, and inquiries relating to the lending and financing business, and prepare responses to regulator correspondence.
• Provide innovative legal solutions for complex projects involving new technologies to support commercial objectives, including the analysis and advice on new regulatory guidance in the fintech industry.
• Provide practical advice on legal issues and risks in a risk-tolerant, but compliance-oriented environment, including the impact on the company's long-term strategy for business.
• Serve as part of a multi-jurisdiction international legal team.
• Attend case conferences and hearings with courts and government agencies.
• Other responsibilities not listed here but reasonably assumed to be a function of the role, including other business lines and matters as may be assigned by the Chief Legal Officer.

What we expect from you

• Minimum 4 to 7 years of post-qualification experience, with substantive exposure to banking and finance, lending, consumer credit, or structured finance and securitization practice in the Philippines.
• Working knowledge of the SEC lending and financing company and OLP frameworks, BSP regulations, and the consumer protection and data privacy requirements applicable to credit.
• Demonstrated ability to draft and negotiate finance documentation independently.
• Excellent judgment, analytical rigor, clear communication, and business pragmatism.
• A good team player, agile, and can adapt to a fast-paced, high-intensity environment.
• Motivated self-starter with a passion for payments and cryptocurrency and requires minimal supervision.
• Fluency in English with outstanding writing and communication skills.

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

• Document Coordination: Collect KYC (Know Your Customer) documents and service agreements from clients immediately after a sale is closed.
• Quality Control: Review all submitted paperwork for accuracy and completeness before passing them to the Partner Solutions team to prevent back-and-forth delays.
• Liaison Work: Act as the main point of contact between Sales (Field or AM) and the onboarding teams to track the status of new accounts.
• Pipeline Support: Maintain updated records in the CRM to ensure the sales team has real-time visibility on onboarding progress.
• Client Communication: Professional follow-ups with clients to retrieve missing information or clarify document requirements.

What we expect from you

• Bachelor’s degree in Business, Marketing, or any related field.1–3 years of experience in sales, merchant acquisition, or business development — preferably in fintech, banking, or e-commerce.
• Fresh graduates with strong potential and a positive, can-do attitude are also welcome to apply.
• Ability to review complex data, identify discrepancies, and solve problems independently.
• Excellent verbal/written communication and presentation skills. You should be comfortable speaking with various stakeholders.
• Self-motivated, results-driven, and capable of working with minimal supervision. A strong customer service mindset is essential.

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Key Responsibilities:

Product Strategy & Design Vision

Define and own the design vision and product strategy for our payment products, balancing business goals, user needs, and compliance requirements.

Build and prioritize a roadmap of design and product improvements, using structured frameworks (e.g., RICE, ICE) to weigh impact against effort.

Establish UX/UI design best practices and design-quality standards across the org.

Lead, mentor, and grow a team of product designers and UX researchers.

Product Management for Design

Act as a de facto product manager for your area: translate research and data into structured feature proposals, PRDs, or specs that engineering and stakeholders can act on.

Proactively identify, pitch, and champion new features and improvements based on your own use of the app, competitive analysis, and user feedback. This role is expected to originate ideas, not just execute assigned tasks.

Define success metrics and KPIs for design and product initiatives (e.g., activation, feature adoption, NPS, task completion, retention) and report on outcomes.

Run experiments (A/B tests, usability benchmarks) to validate design and product decisions, using analytics tools (e.g., Amplitude, Mixpanel, GA).

Own the backlog and prioritization conversations jointly with product management and engineering leads.

User-Centered Design Execution

Drive end-to-end product design from discovery, journey mapping, and prototyping to detailed UI specifications.

Conduct and apply user research, usability testing, and data-driven insights to improve product flows and reduce friction.

Create and maintain design systems and patterns for consistency across channels (app, web).

Cross-Functional Collaboration

Partner with product managers and engineers to define product requirements and technical feasibility.

Work closely with risk, compliance, and legal teams to ensure designs adhere to regulatory standards (e.g., BSP, AML, KYC).

Collaborate with marketing and CX to ensure brand-consistent experiences.

Innovation & Market Trends

Stay ahead of payment UX trends in PH, SEA, and globally (e.g., tap-to-pay, open finance, e-wallet interoperability).

Explore opportunities to integrate emerging technologies such as QR Ph, NFC, merchant payment solutions, and blockchain into the payment journey.

Regularly use the Coins app as a customer would, and bring a running list of observations and improvement ideas to the team.

What We Expect From You
Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field.

5+ years of experience in product design or a hybrid product design/product management role, with at least 2 years in a leadership or people-management capacity.

Demonstrated experience owning a product roadmap end-to-end prioritization, spec writing, success metrics, and post-launch measurement, not only visual/UX design execution.

Proven track record designing scalable payment systems, e-wallets, or financial services platforms.

Strong portfolio demonstrating UX strategy, UI execution, and measurable impact on business or product metrics.

Deep understanding of the Philippine digital payment landscape and regulatory framework.

Experience working in agile product development environments, including backlog grooming and sprint planning.

Proficiency in design tools (Figma, Adobe XD, or similar) and familiarity with product analytics tools (Amplitude, Mixpanel, Google Analytics, or similar).

Background in payments or fintech, and experience designing for mass-market, mobile-first audiences in emerging markets.

A track record of proactively identifying and championing product improvements or new features, ideally backed by concrete examples.

Personal, regular use of the Coins app (or similar e-wallet/fintech apps) preferred — we want someone who thinks like a power user.

High attention to detail, strong written communication (for specs/PRDs), and a collaborative, low-ego approach to working with cross-functional partners.

Ability to coordinate with international partners and stakeholders across time zones.

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

• Own the after-sales Partner Solutions function end-to-end, lead and oversee the team's support operations, ensuring partner and client concerns, requests, and tickets are resolved efficiently, within agreed timelines, and with consistently high service quality.
• Build, maintain, and continuously improve Partner Solutions SOPs, frameworks, and processes. Proactively identifying recurring partner issues and operational gaps, and driving the fixes that close them.
• Coach and develop the team through regular 1:1s with associates and specialists, providing guidance, feedback, and day-to-day support on partner support operations.
• Establish, monitor, and report on key partner solution metrics (resolution time, ticket volume, service quality, partner satisfaction/CSAT), and other relevant KPIs.
• Monitor partner activity, engagement, and feedback to spot early signs of dissatisfaction, disengagement, or churn risk, and implement proactive interventions.
• Handle escalated partner concerns and serve as the point of contact for complex or high-impact after-sales matters.
• Collaborate closely with Customer Experience, Compliance, Risk, Product, Technology, and other internal stakeholders to resolve blockers and address partner and operational requirements.
• Perform ad hoc tasks and initiatives as needed to support the team and broader business objectives.

What We Expect from You

• Bachelor's degree in Management, Finance, Business, or a related field (or equivalent practical experience).
• At least 3 years of experience in partner support, account management, client success, or a similar after-sales/service-operations role, with a strong track record of managing client or partner relationships and delivering client-focused solutions.
• Experience leading or managing a team in a supervisory or team lead capacity, with the ability to coach, guide, and develop associates and specialists.
• Strong understanding of service operations, case/ticket management, escalation handling, and process improvement, with the analytical skills to identify operational gaps and implement effective solutions.
• Working proficiency with ticketing/CRM platforms (e.g., Zendesk, Freshdesk, Salesforce, or similar) and reporting tools (e.g., Excel, SQL, or a BI/dashboard tool).
• High level of integrity and sound judgment in handling sensitive partner and financial information.
• Self-motivated, organized, and detail-oriented, with strong ownership of tasks and deliverables, and the ability to work independently in a fast-paced, evolving environment.
• Strong communication and interpersonal skills in English and Filipino, with the ability to coach team members, collaborate across internal stakeholders, and engage confidently with partners.

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

• Grow our merchant base. Identify and engage online merchants (e-commerce stores, marketplaces, subscription services, etc.) that can benefit from Coins.ph’s QR Ph-compliant payment solutions.
• Drive partnerships. Conduct product demos and craft proposals that show how Coins.ph can help merchants accept payments easily and securely.
• Manage the full sales cycle. From prospecting to deal closing — lead negotiations, finalize contracts, and ensure a smooth onboarding process.
• Support onboarding and activation. Help merchants integrate Coins.ph payments into their platforms, working closely with our tech and compliance teams.
• Build strong relationships. Be the main point of contact for online merchants, ensuring satisfaction, resolving issues, and helping drive their transaction growth.
• Track results and insights. Meet and exceed sales targets while sharing valuable market feedback to improve our merchant experience and product offerings.

What we expect from you

• Bachelor’s degree in Business or a related field.
• 3-5 years of experience in sales, business development, or merchant acquisition, ideally in FinTech, payments, or e-commerce.
• Strong communication and negotiation skills. You must know how to build trust and close deals.
• Organized, proactive, and comfortable working in a fast-paced, target-driven environment.
• Familiarity with QR Ph, payment gateways, digital wallets, or e-commerce integrations is a strong advantage.
• A team player who’s also confident working independently.
• Passionate about helping online businesses grow through digital and cashless payments.
• Ability to speak and understand Mandarin Chinese is a plus.

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

The Head of Customer Experience (CX) is a pivotal executive leadership role responsible for defining, driving, and scaling the enterprise-wide customer experience vision, strategy, and governance. Reporting directly to the President, this leader will oversee the end-to-end customer journey for users in a fast-paced fintech/crypto landscape.

Key Responsibilities
Sets the overall Customer Experience vision, strategy, and governance.

Reports directly to the President.

Provides strategic leadership and direction for the entire Customer Experience organization.

Provides strategic direction, governance, and executive oversight to the Co-Head of Customer Experience, ensuring operational initiatives align with the organization's long-term business objectives.

Spearheads enterprise-wide customer experience transformation, strategic organizational planning, and long-term expansion.

Establishes the strategic priorities and annual roadmap for the Customer Experience organization.

Establishes customer experience policies, governance frameworks, and executive-level standards.

Owns customer experience strategy, organizational performance, and executive reporting.

Partners with executive leadership to align customer experience initiatives with business objectives.

Oversees strategic budgeting, resource planning, technology investments, and organizational scalability.

Represents Customer Experience in executive leadership discussions and with external stakeholders, regulators, and strategic partners.

Sponsors major customer initiatives, digital transformation, and customer journey optimization.

Qualifications
Extensive experience of progressive leadership experience in Customer Experience, Customer Operations, Customer Success, or related functions, including executive oversight of large-scale customer organizations.

Proven executive leadership experience managing senior leaders and driving cross-functional strategic initiatives.

Must have fintech, crypto or financial services experience dealing with retail users.

Proven Management and/or relationship management experience at a senior, strategic level role.

Demonstrated success in leading customer organizations that consistently achieve strategic business objectives, customer experience metrics, and regulatory compliance.

Experience leading AI-enabled customer experience transformation, automation, or digital customer engagement initiatives is highly preferred.

Able to adapt and succeed in a changing environment.

Proactive, and good ownership ability.

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.