Manulife Philippines

We’re looking for a Senior IT Audit Associate to join our Audit and Advisory Services team at MGS. In this role, you are expected to support technology audits across Manulife’s global environment by assessing risks and controls, performing audit testing, and contributing to clear and practical audit reports. You will collaborate with business and technology stakeholders across multiple locations while helping strengthen governance, risk management, controls, and organizational resilience.

Position Responsibilities:

• Complete assigned technology, operational, and financial audit work while delivering high-quality, professional, cost-effective, and risk-based audit services.
• Perform audit assignments in accordance with department methodology and Institute of Internal Auditors standards.
• Lead operational and financial controls testing, including Sarbanes-Oxley compliance testing.
• Conduct stakeholder interviews and assist in developing control objectives, risk statements, and audit programs.
• Document controls and execute audit procedures to assess their design and operating effectiveness.
• Present audit findings and recommendations to management and help agree on practical solutions to mitigate identified risks.
• Prepare clear, concise, and well-organized audit reports, including executive summaries, control environment ratings, and recommendations.
• Manage audit assignments within approved timelines and budgets and escalate potential delays or budget overruns.
• Follow up on outstanding audit issues until they are resolved and provide support for external audit requirements.
• Provide on-the-job training and feedback to staff auditors and support business units through risk management consulting, education, and training.

Required Qualifications:

• Minimum of 3 years of relevant experience in technology audit, IT risk management, IT controls, SOX compliance, cybersecurity, or a related field.
• Hands-on experience assessing and testing IT controls, identifying control gaps, and developing practical, risk-based recommendations.
• University degree in accounting, information systems, technology, or another relevant field.
• Strong written and verbal English communication skills, with the ability to document audit results and clearly communicate risks and recommendations.
• Strong analytical, interpersonal, and stakeholder management skills, with the ability to collaborate across different functions, countries, and cultures.
• Ability to manage multiple audit activities and priorities while delivering quality work within established timelines.

Preferred Qualifications:

• CPA, CA, CISA, CISSP, or a similar auditing, accounting, IT audit, or security designation.
• Experience in financial services, insurance, audit, advisory, consulting, public accounting, or a Big Four professional services firm.
• Knowledge of audit methodologies, control frameworks, risk management practices, system development methodologies, and regulatory requirements.
• Experience analyzing complex data sets and auditing software development environments, including Agile.
• Familiarity with centralized GRC platforms, data analytics, machine learning, Python, and other modern audit or technology tools.
• Experience working within a client-facing, matrixed, and project-based organization.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

We’re looking for a Compliance Associate - GA & OA to join our GAWS team at MGS. In this role, you will be responsible for accurately processing and indexing transactions while maintaining high standards of quality and productivity, as well as handling simple to complex licensing and representative maintenance activities in support of business operations.

Position Responsibilities:

• Process, collect, scrub, and upload participant-level account data accurately and efficiently to meet management-defined service levels
• Collect, scrub, and coordinate ERISA/PERA reallocation accounts
• Capture information in systems following established methods and procedures; exercise good judgment in processing cases
• Perform thorough checks on every case to eliminate financial errors; suggest process and metric improvements
• Perform other duties as assigned by Operations Management

Required Qualifications:

• College Graduate in any field
• Proficient in MS Office Applications (Word, PowerPoint and Excel)
• Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantage
• Good verbal and written English communication skills

Preferred Qualifications:

• Strong analytical and problem-solving skills
• Ability to pay close attention to detail with a high degree of accuracy
• Fast Learner and can work with minimum supervision
• Strong organizational skills
• Good attendance record

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

The Facilities & Admin Specialist role is a strategic and operational contributor that ensures organization’s workplace remains efficient, safe, and aligned with business objectives. It offers a meaningful opportunity to support the organization’s mission while building a strong foundation for career growth in facilities and administrative management.

Position Responsibilities
Facilities Management

• Monitors the planning, coordinating, and supervising facility operations across all office locations.
• Monitor building systems (HVAC, electrical, plumbing, security, fire safety) and coordinate repairs and preventive maintenance.
• Oversee cleanliness, sanitation, and workplace safety standards.
• Manage space planning, office layout changes, and workplace optimization initiatives.
• Lead minor and major facility improvement/ renovation works.
• Assist with inspections, compliance audits, and government regulatory requirements.
• Annual renewal of government regulatory permits.
• Oversee and assess IFM team’s performance and KPI.
• Monitoring of monthly utilities consumption.
• Performs both administrative and operational oversight, including policy implementation, vendor performance management, and cost optimization.
• Independently lead initiatives, streamline workflows & processes, and provide management‑level reporting.
• Recommend improvements, process enhancements, and cost efficiencies.
• Act as the point of contact for internal teams regarding facility/admin requirements.
  Administrative Management
• Oversee asset inventory, and procurement of administrative materials.
• Monitoring of monthly supplies consumption.
• Billing invoice processing.
• Ensure proper documentation, keeping, and adherence to administrative policies.
• Cafeteria Management.
  Vendor & Contract Management
• Support selection, and management of suppliers, service providers, and contractors.
• Monitor service contracts for renewal.
• Review invoices, validate service delivery, and recommend cost‑saving initiatives.
  Health, Safety & Security
• Collaboration with Health and Safety team for implementation of safety policies, emergency procedures, and disaster preparedness plans.
• Collaboration with Health and Safety team for the safety drills in compliance with occupational safety standards.
• Support the monitoring of building access, security systems, and incident reporting.
  Budgeting & Reporting
• Assist in preparing the facilities and admin budget and monitoring expenses.
• Maintains and update budget utilization tracker.
• Project Tracker monitoring and update.

Required Qualifications:

• Bachelor’s degree in Engineering (Mechanical, Electrical, Civil, Engineering, or related field.
• Minimum of 5 years’ experience in BPO, facilities management, building maintenance or property operations.
• Strong knowledge of Mechanical, electrical and structural systems.
• Excellent leadership, communication, and organizational skills.
• Able to work independently with minimal supervision.
• Proficiency in MS Office and facility management software (an advantage).

Preferred Qualifications:

• Problem‑solving and decision‑making
• Vendor and stakeholder management
• Attention to detail and multitasking
• Leadership and team supervision
• Process improvement mindset
• Customer Service Orientation

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

3-5 sentence summary about the role considering these questions: what is the opportunity? How is this role contributing to our mission? What will they get from this opportunity?

Position Responsibilities:

• Manages personal workflow for the completion of correct and timely business set up based on business requests, project related tasks and the weekly feed testing schedule.
• Works with the Asia territories and Regional Controllers to ensure the accounting feeds comply with control and business requirements.
• Coordinates the weekly feed testing process and testing environment and acts as a liaison between the business users and the IFS Technical team.
• Provide support on general ledger and accounting related initiatives.
• Interact professionally with clients and internal business areas to provide a high quality of service when troubleshooting issues or responding to queries.
• Support day-to-day requests for ad-hoc report executions or minor modifications for business changes.
• Maintain thorough and accurate documentation of IFS business processes. Coordinates and communicates effectively with colleagues in North America

Required Qualifications:

• Minimum 2 years' experience supporting the financial business
• High level of knowledge in Infor or any similar related applications
• An accounting major or any financial courses is a plus
• CPA is a plus but not required

Preferred Qualifications:

• Good understanding of the end-to-end production environment, and the impact of changes to the reporting process, production schedule, and all the systems and applications supported by IFS.
• Good understanding of ledger systems, good accounting knowledge and sensitivity to reporting cycle.
• Good problem solving and trouble shooting in a time sensitive production environment.
• Highly organized with a strong drive to complete work on schedule.
• Team player who can juggle several items of work simultaneously, always completing priority items on time.
• Strong verbal and written communication skills.
• Ability to work with minimal supervision.
• Able to translate financial control requirements into business specifications for systems developers.
• Communicates in non-technical terms, in a clear and concise manner, to the world-wide user community regarding production issues, changes and problems.
• Accounting graduate with at least one year of experience in a computerized accounting environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

This role offers an opportunity to support Finance Planning & Management (FP&M) Treasury operations and strategic initiatives across Asia while partnering closely with Treasury and Technology teams. You will contribute to business-as-usual activities, system implementations, process improvements, automation, and control initiatives that help strengthen Treasury operations. The role provides exposure to cross-functional and regional stakeholders, with opportunities to deepen your expertise in Treasury processes, financial systems, business analysis, and transformation. You will also play an important role in supporting the onboarding and ongoing use of the Infor CB solution across business units.

Position Responsibilities:

• Review and assess intake requests from the Asia Treasury team and provide timely support for FP&M Treasury BAU activities and projects.
• Partner with Technology and Treasury stakeholders to manage issue escalations, drive resolution, and support the successful onboarding of business units onto the Infor CB solution.
• Support process improvements through process reengineering, automation, training development, knowledge calibration, and maintenance of policies, procedures, and process controls.
• Support annual external audits, periodic access reviews, data-handling controls, and other governance requirements.
• Create and maintain project documentation, including project plans, specifications, schedules, test matrices, and status reports.
• Serve as a key business contact for system and process-related issues, helping coordinate resolution across multiple stakeholders and priorities.

Required Qualifications:

• University degree in Accounting, Finance, Business Management, or a related discipline.
• Experience in business systems analysis within a financial services and/or shared services environment.
• Experience supporting Finance or Treasury platform migrations involving data transformation, process reengineering, or process automation.
• Good understanding of Treasury cash management, accounts payable, and reconciliation processes or systems.
• Intermediate to advanced Microsoft Excel skills, including formulas and PivotTables, with proficiency in Microsoft Office applications.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Strong written and verbal English communication skills, with the ability to work effectively across cultures and with multiple stakeholders.
• Ability to manage competing priorities in a dynamic environment and flexibility to support business deadlines, including shift or overtime requirements when necessary.

Preferred Qualifications:

• Experience working with ERP platforms, preferably Infor.
• Experience supporting Treasury technology implementations, system onboarding, issue resolution, or operational support.
• Experience developing business cases for process improvements, including cost-benefit analysis.
• Experience with process controls, access reviews, audits, data-handling controls, and project documentation.
• Demonstrated interest in continuous learning through professional networks, educational opportunities, or relevant industry resources.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

The MCBL Communication and Engagement Manager is responsible for improving the overall employee experience within Manulife China Bank Life Assurance (MCBL)—the bancassurance partnership between Manulife and China Bank.

This role focuses on how employees experience the company throughout their journey—from being hired, onboarded, developed, and engaged, to eventually transitioning out. The goal is to ensure employees feel informed, supported, connected, and motivated to perform at their best in a sales‑oriented bancassurance environment.

The role works closely with business leaders, cross‑functional partners, and support teams to strengthen communication, improve engagement, and ensure employee feedback leads to real and visible improvements. Rather than executing all activities personally, the role provides direction, alignment, and oversight—bringing the right people together to deliver impact.

Position Responsibilities:

1. Employee Experience & Employee Journey Ownership

• Own and govern the MCBL Employee Experience by translating Manulife’s enterprise employee experience architecture into practical, sales‑relevant experiences that meet the unique needs of Financial Sales Associates (FSA), Sales Leaders, and Head Office team.
• Align MCBL employee experience design with Manulife’s overarching Employee Experience principles, while tailoring touchpoints to the realities of a sales‑driven workforce
• Design and govern key “moments that matter” across the employee journey (Attraction, Onboarding, Development, Engagement & Retention, Separation) with clear differentiation for sales and leadership roles
• Partner with Recruitment, Training, People Partners, and Business Leaders to ensure experience ownership sits with the business—not as a standalone HR operations function
• Use employee insights and journey data to identify friction points and recommend experience improvements that enhance productivity, belonging, and retention within MCBL.

2. Engagement Strategy, Communications & Experience Governance

• Lead internal communication initiatives to ensure employees receive clear, timely, and relevant information.
• Create and manage a communication and engagement plan aligned with business goals and priorities.
• Establish clear standards on what is communicated, how often, and through which channels to avoid confusion and overload.
• Advise leaders on effective communication that supports company culture and shared understanding.
• Work with support teams to ensure communication and engagement activities are delivered with quality and consistency.

3. Digital Adoption as an Employee Experience Enabler

• Lead the adoption of key digital platforms by positioning them as enablers of the sales employee experience, not stand‑alone tools or promotional initiatives.
• Design and govern the employee experience for platforms such as the Leads Management System, Digital Learning Platform, and Online Development Programs
• Embed digital tools into onboarding, development, coaching, and performance rhythms relevant to FSAs and Sales Leaders
• Partner with Training, MIS, People Partner, and Business Leaders to ensure digital journeys support ease of work, confidence, and capability building
• Collect feedback and usage insights to simplify processes and improve ease of work.

4. Listening Strategy, Measurement & Insight‑to‑Action

• Manage how employee feedback is gathered, reviewed, and followed through.
• Use surveys, feedback sessions, and discussions to understand employee needs, concerns, and opportunities for improvement.
• Present clear and practical insights to leaders and recommend actions that strengthen engagement and employee experience.
• Support leaders in understanding employee feedback and responding effectively.

5. Leader Enablement, Stakeholder Partnership & Engagement Champions

• Enable leaders to own employee engagement and experience outcomes, while scaling impact through strong partnerships and grassroots employee involvement.
• Work closely with senior leaders and HR partners to align priorities and expectations.
• Equip Sales Leaders with practical insights, tools, and guidance to translate engagement data into everyday leadership behaviors
• Establish and oversee the Engagement Champions Network, mobilizing employees to support Townhalls, leadership connect sessions, and key engagement moments
• Manage engagement‑related vendors and budgets to ensure resources are used effectively and responsibly.

Required Qualifications:

• Proven leadership of cross‑functional, multi‑stakeholder initiatives in complex environments
• Demonstrated ability to enable leaders and scale engagement through influence and governance
• Data driven in making decisions and crafting initiatives
• Must have very strong written, verbal and presentation communication skills
• Must be strong in Power Point, Word, and Excel; Experience in Photoshop, Canva and other marketing tools a plus

Preferred Qualifications:

• Bachelor’s Degree with at least 6 years relevant experience, preferably in Employee Engagement and Events, Campaigns, and/or Communication Management in a sales / marketing organization
• 3 years’ experience in People Leader Experience in the Financial Services Industry will be an advantage
• End-to-end project management experience a plus

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

The Manager, Vendor Governance Management (Risk) leads a team responsible for consistent, timely, and risk-based execution of the vendor governance lifecycle. The role translates policy and regulatory requirements into effective operational controls across intake, inherent risk stratification, due diligence, ongoing monitoring, renewal and reassessment, issue remediation, and closure. units.

Role Responsibilities

1. Risk Governance and Assessment Oversight
   · Own the day-to-day governance and delivery of vendor risk assessments, including inherent risk screening, due diligence, reassessments, renewals, material changes, and event-driven reviews.
   · Ensure assessments are risk-based, evidence-supported, complete, and aligned with applicable outsourcing and third-party risk policies, standards, procedures, and jurisdictional requirements.
   · Provide independent review and challenge on risk ratings, control gaps, residual risk, compensating controls, and proposed risk acceptance or treatment decisions.
   · Coordinate with Privacy, Information Security, Business Continuity, Compliance, Legal, Sourcing, Procurement, and business owners to obtain timely specialist input and resolve complex cases.
   · Escalate material risks, policy exceptions, overdue actions, control failures, and unresolved ownership issues through the appropriate governance channels.
2. Corrective Action, Incident, and Emerging Risk Management
   · Lead governance of corrective action plans, including clear ownership, achievable target dates, evidence standards, aging controls, escalation thresholds, and closure validation.
   · Oversee third-party risk incidents and emerging-risk monitoring, ensuring impact assessment, stakeholder notification, root-cause analysis, remediation, and follow-through.
   · Use external risk intelligence and internal data to identify financial, cyber, operational, reputational, concentration, geographic, and business-continuity concerns that require action.
   · Ensure highest-risk and critical vendors receive appropriate monitoring intensity, contingency planning, exit considerations, and senior-management visibility.
3. Operational Performance, Data Quality, and Reporting
   · Manage team capacity, work allocation, priorities, and service levels across markets, segments, and assessment types, balancing urgency, risk, and customer impact.
   · Maintain reliable management information covering assessment volumes, turnaround time, aging, backlog, overdue corrective actions, risk distribution, quality results, and recurring control themes.
   · Validate the accuracy, completeness, and traceability of vendor risk data and supporting evidence in the systems of record before reporting or governance submission.
   · Prepare concise executive insights and path-to-green actions for monthly operating reviews, quarterly business reviews, risk forums, audits, and regulatory inquiries.
   · Drive process standardization, automation, and continuous improvement across intake, assessment, quality assurance, tracking, communications, and reporting.
4. Stakeholder and Regulatory Partnership
   · Act as the operational subject-matter expert for vendor risk governance and clearly communicate requirements, decisions, dependencies, and consequences to business and functional stakeholders.
   · Partner with Procurement and Sourcing so risk results inform vendor selection, contracting strategy, protective clauses, renewals, remediation commitments, and exit decisions.
   · Support audits, regulatory reviews, internal control testing, and management attestations with complete, accurate, and timely evidence.
   · Build trusted relationships with onshore partners, market stakeholders, vendor owners, and risk subject-matter experts while maintaining appropriate independence and constructive challenge.
5. People Leadership and Capability Building
   · Set clear performance expectations and measurable goals for analysts and specialists, including productivity, quality, timeliness, risk judgment, documentation, and stakeholder management.
   · Coach team members through regular one-on-ones, case reviews, calibration sessions, quality feedback, and individual development plans.
   · Build cross-training, succession, and backup coverage to reduce key-person dependency and maintain continuity during peaks, transitions, and absences.
   · Create an accountable and inclusive team culture that encourages early escalation, continuous learning, collaboration, and ownership of outcomes.
   · Identify skills gaps and deliver targeted learning on policy, regulatory expectations, risk domains, systems, data analysis, executive communication, and decision quality.

Qualifications and Experience
· Undergraduate degree in business, risk management, finance, procurement, information systems, or a related discipline; relevant postgraduate study is an advantage.
· Typically 8 or more years of progressive experience in third-party risk, vendor governance, operational risk, procurement, compliance, outsourcing governance, or a related field, including demonstrated people or team leadership.
· Experience managing risk assessments and remediation across multiple business units, markets, or jurisdictions in a regulated and globally distributed environment.
· Working knowledge of third-party risk domains, including cybersecurity, privacy, business continuity, financial viability, compliance, reputational risk, concentration risk, and subcontractor or fourth-party risk.
· Experience with workflow and reporting tools such as Microsoft Excel, Power BI, Power Automate, SharePoint, and enterprise governance, risk, procurement, or vendor-management platforms.
· Relevant credentials such as CTPRP, CRVPM, CERP, CISA, CRISC, CISM, CGRC, or procurement and operational-risk certifications are advantageous but not mandatory.

Leadership Competencies
· Risk-based judgment: distinguishes material risk from process noise and makes timely, defensible decisions.
· Execution discipline: converts requirements into clear ownership, milestones, controls, and measurable outcomes.
· Constructive challenge: influences stakeholders confidently while preserving partnership and independence.
· Executive communication: simplifies complex risk information into concise implications, options, and recommendations.
· People development: raises team capability through coaching, calibration, feedback, empowerment, and succession planning.
· Transformation mindset: uses data, standardization, automation, and root-cause analysis to improve control effectiveness and customer experience.
· Integrity and accountability: owns outcomes, escalates transparently, protects confidential information, and models sound risk behavior.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

Join Manulife's Procurement Contracting team and play a key role in supporting the review, drafting, and negotiation of vendor agreements that enable our business operations worldwide. This position offers the opportunity to collaborate with sourcing, legal, risk, and business stakeholders while gaining exposure to a broad range of commercial contracts, procurement activities, and regulatory requirements. You will build valuable expertise in contract management and legal operations while contributing to a global organization committed to making decisions easier and lives better.

Position Responsibilities:

• Draft and review procurement contracts and other legal documents between Manulife and external parties;
• Utilize and manage the systems and tools used during the procurement process;
• Provide contractual and administrative support during procurement activities;
• Assist with creating and maintaining standard procurement templates;
• Coordinate with internal Sourcing partners, SMEs, and other business partners to ensure compliance with internal policies and regulatory requirements;
• Facilitate contract execution through the appropriate signing tools and ensure signatories comply with internal policies;
• Ensure adherence to company policies, standards, business procedures, and documentation requirements;
• Perform legal research as needed to support contractual activities.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.

Required Qualifications:

• Graduate of Juris Doctor (JD) or Bachelor of Laws (LLB); or completed at least third year status in law school
• At least two years of experience in contract review, legal assessment, and drafting
• Strong analytical, research, and written communication skills, with the ability to interpret and negotiate contractual language
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and the ability to quickly learn contract management and procurement systems

Preferred Qualifications:

• Experience supporting procurement, sourcing, contract management, or legal operations functions in a corporate environment
• Knowledge of contract lifecycle management (CLM) tools, e-signature platforms, and procurement systems
• Strong attention to detail with the ability to manage multiple contracts and competing priorities in a fast-paced environment
• Excellent communication and stakeholder management skills, with the ability to work effectively across legal, sourcing, risk, and business teams
• Experience negotiating commercial contracts and working with internal and external stakeholders to resolve contractual issues

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

The Financial Analyst would be responsible for utilizing general finance expertise to provide analysis, accounting, and recommendations to the Finance leadership team. The incumbent is responsible for the collection, preparation and interpretation of accounting, financial data and other performance metrics related to key aspects of business operations. Developing a thorough understanding of this information is critical.

Position Responsibilities:

• Produce standard monthly and quarterly financial reports according to the close schedule. Ensure that the quality and accuracy of data, reconciliations and journal entries are completed as required.
• Identify and recommend best practices, process, and controls. Demonstrate commitment toward continuously updating knowledge and skills.
• Actively participate on project teams to ensure tasks meet requirements and deadlines.
• Foster a “work as one” culture by developing strong relationships with Divisional Expense teams and other teams that we work with on a regular basis.
• Responsible for identifying and implementing continuous financial process improvements that positively impact the timeliness and integrity of financial reporting and data.
• Quickly understand the tasks assigned and achieves results within assigned deadlines. Prioritizes deliverables in support of team goals with guidance.
• Demonstrates commitment towards continuously updating knowledge and skills while incorporating feedback.
• Must be able to provide relevant analysis with commentaries and hold discussions with various customers.

Required Qualifications:

• University degree in accounting, finance, or business management
• Excellent customer focus and commitment to quality
• Self-starter with the ability to work independently, using sound, independent judgment, problem solving and analytical skills
• Resilient and adaptable, with effective collaboration skills
• Results-oriented, can work under tight timelines and manage competing priorities
• Proficiency with MS Applications (including Office & Power BI) with ability to learn new applications quickly
• Strong business acumen with ability to communicate financial concepts and results in a clear, concise, easy to understand manner (verbal & written)
• Willing to work on night shift

Preferred Qualifications:

• Recognized accounting designation (CPA, CMA, CGA or CA) is a plus but not required.
• Knowledge of Essbase Cubes and Lawson is an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid

The Financial Analyst will primarily be responsible for WAM Asia (MANGA, SAGA and GA) accounting and reporting processes and controls, supporting the monthly close and regional entries, driving regional projects and initiatives, and coordinating regional efforts on process standardization and documentation.

Position Responsibilities:
· Responsible for monitoring WAM Asia Accounting and Reporting processes and controls.
· Support in the monthly close for WAM Asia. Process include but not limited to preparation of journal entries, financial statements and Management reports.
· To handle the general office expenses payment and fee receipts in an efficient manner.
· To complete and timely delivery of expenses reporting.
· To provide clerical support to Onshore teams
· Prepare expense allocation calculation.
· Prepare / review fee and debit note invoice to respective parties on timely basis.
· Perform monthly intercompany balances reconciliation.
· Maintain control documentation and prepare audit requests related to internal and external audit requirements
· Be an integral part of regional finance initiatives / projects related to accounting and reporting, including ad hoc business requests.
· Promote a culture of standardization and efficiency.

Required Qualifications:
· Prior experience for over 2 years in a Finance role, insurance or Investments experience would be an advantage.
· Proven ability to thrive in a fast paced, high-performing, and collaborative team environment while managing multiple, constantly changing priorities and ad-hoc requests
· Knowledge of general ledger reporting tools and systems
· Extensive experience with MS Excel including working with Macros and other Excel add-ins
· Strong interpersonal skills and excellent communication skills both written and verbal
· Proven self-starter with the ability to work independently with less supervision
· Proactive in executing and owning the processes and controls
· Experience in Essbase, Infor and Power BI would be an advantage
· Excels in a team environment interacting with both business and finance colleagues
· Experience in working as an offsite support to business functions

Preferred Qualifications:
· CPA degree is an advantage

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid