Ninja Van Philippines

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Key Responsibilities

Assist in preparing, encoding, and organizing incident reports related to fulfillment operations.

Maintain and update administrative records, reports, and documentation.

Assist in monitoring and tracking reported incidents and their corresponding status.

Ensure the accuracy and completeness of incident documentation.

Provide general administrative support to the Fulfillment Operations team.

Perform other administrative tasks as assigned.

Qualifications

Currently pursuing a degree in Office Management, Office Administration, Business Administration, or a related course.

Proficient in Microsoft Office or Google Workspace, particularly spreadsheets and word processing.

Has good written communication and documentation skills.

Detail-oriented, organized, and able to handle records accurately.

Willing to learn and work in a fast-paced operations environment.

Available to complete the required internship hours.

Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About the Role:

The Recovery Officer is responsible for leading the daily operations of the Recovery Team to ensure efficient handling of problematic, recovered, returned, damaged, and unclaimed parcels. The role oversees the performance of Recovery Operations Associates and Assistants by ensuring compliance with company policies, operational procedures, service level agreements (SLAs), and recovery objectives. The Team Leader drives productivity, inventory accuracy, claims support, liquidation activities, and continuous process improvements while coordinating with cross-functional teams to minimize operational losses and maximize recovery performance.

Qualifications:

Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or any related field.

Minimum of 1–2 years of experience in logistics, warehouse operations, recovery, claims, or inventory management.

At least 1 year of supervisory or team leadership experience is preferred.

Experience in e-commerce, courier, or last-mile logistics is an advantage.

Strong knowledge of recovery operations, inventory management, claims handling, and warehouse processes.

Proficient in Google Workspace (Google Sheets, Google Forms, Google Chat) and Microsoft Office applications.

Experience with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or equivalent operational platforms is an advantage

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About the Unit:

The Fulfillment Unit is responsible for both the warehouse operations and sales requirements, ensuring proper execution of business strategies by managing the operations, coordinating with external and internal stakeholders (Sales and Finance Teams), and onboarding of new accounts and clients.

Responsibiltiies
Oversee daily end-to-end warehouse operations, including inbound, storage, inventory, picking, packing, dispatch, and returns, ensuring service levels and operational SLAs are consistently met.

Monitor key operational metrics such as labor productivity, Cost per Parcel (CPP), overtime, fulfillment accuracy, and operational costs to support efficiency and contribution margin targets.

Maintain high inventory and order accuracy through cycle counts, proper system transactions, reconciliation, and process controls, while minimizing fulfillment errors and claims.

Plan shift schedules and manpower allocation and lead supervisors and warehouse staff toward productivity targets.

Ensure compliance with SOPs, WMS/ERP procedures, safety standards, and 5S practices across warehouse operations.

Prepare and analyze operational performance reports and work closely with Account Management, Finance, Procurement, and Systems teams to resolve operational issues and bottlenecks.

Lead floor operations during peak seasons, promotional campaigns, and high-volume periods, ensuring service continuity and timely issue resolution.

Identify operational gaps and implement root-cause analysis and process improvement initiatives to improve productivity, accuracy, and overall warehouse efficiency.

Qualification
Qualifications

Bachelor’s degree in Supply Chain, Logistics, Operations, or a related field. Candidates with at least 2 years of college/vocational training may also be considered if they have relevant experience.

3–5 years of experience in warehouse, 3PL, e-commerce, or fulfillment operations.

At least 2 years of supervisory or team leadership experience in a warehouse or fulfillment environment.

Hands-on experience with WMS or ERP systems. Experience with Anchanto WMS is a strong advantage.

Strong knowledge of warehouse KPIs, manpower planning, productivity management, inventory control, and root-cause analysis.

Proficient in Microsoft Excel or Google Sheets for operational reporting and analysis.

Strong communication and interpersonal skills, with proficiency in English and Tagalog, both written and spoken.

Willing to work flexible schedules or shifts, particularly during peak campaign periods.

Duties and Responsibilities:

Performing POD validation and related tasks

Assist in maintaining trackers

Processing order validation requests from customer support team or other departments and other related tasks

Assist in gathering data for escalation review

Conduct basic investigation through internal systems to assist in resolving customer issues

Escalate complex, urgent, critical issues that require other department's help to relevant teams

Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed

Follow communication procedures, guidelines and policies

Provide accurate, valid and complete information by using the right methods/tools

Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service.

Qualifications:

Skills in using ticketing systems is a plus

Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required

Strong phone contact handling skills and active listening

Can generate creative solutions

Can work well under pressure

Must be a team-player

Must be adaptable to change according to business needs

Willing to work on shifting schedules

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Key Responsibilities

• Manage and grow relationships with key corporate clients.
• Drive client retention, account growth, and revenue.
• Identify and develop upselling and cross-selling opportunities.
• Build strong relationships with key client stakeholders and decision-makers.
• Lead client meetings, business reviews, and account discussions.
• Work with internal teams to resolve client concerns, service issues, and escalations.
• Monitor account performance, service levels, claims, and billing.
• Coordinate with Sales and Operations teams on client onboarding and business opportunities.
• Provide account updates, performance reports, and recommendations to management.
• Coach and support Relationship Executives in managing client accounts.

Qualifications

• Bachelor's degree in Business, Marketing, Sales, or a related field.
• 7–10 years of experience in Account Management, Relationship Management, Sales, or Business Development.
• Proven experience managing major or enterprise corporate accounts.
• Strong experience in client retention, upselling, cross-selling, and account growth.
• Experience working with senior-level clients and cross-functional teams.
• Background in logistics, supply chain, e-commerce, retail, or related industries is preferred.
• Strong communication, negotiation, and relationship-building skills.
• Strong analytical and problem-solving skills.
• Experience coaching or mentoring team members is a plus.
• Comfortable working in a fast-paced and highly collaborative environment.

Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

Main Duties

• Manage and grow an assigned portfolio of corporate accounts by strengthening client relationships, retaining volume and revenue, and identifying cross-sell and upsell opportunities.
• Monitor account performance, shipment volume, SLAs, KPIs, and revenue, proactively addressing risks and developing action plans to drive account growth.
• Lead client business reviews and serve as a key point of contact, confidently presenting performance updates and addressing business concerns.
• Coordinate with Operations, Finance, and other internal teams to resolve client concerns, claims, disputes, and payment-related issues.
• Support the Relationship Manager through account reporting, onboarding activities, internal alignment, and mentoring of junior Relationship Executives.

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Business Management, or a related field.
• At least 3 years of relevant experience in Account Management, Relationship Management, Stakeholder Management, or Client Coordination.
• Experience managing corporate, enterprise, or mid-to-large accounts is preferred.
• Proven ability to manage client relationships and drive cross-sell/upsell opportunities.
• Strong communication, negotiation, analytical, and stakeholder management skills.
• Confident in presenting business performance and addressing client concerns.
• Experience in logistics or e-commerce is preferred.
• Proficient in Microsoft Office and comfortable working with data and reports.
• Strong ownership, customer orientation, and leadership potential.
• Willing to attend client meetings/visits and work extended hours when necessary.
• Proficiency in Mandarin is a plus.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About the Unit:

The Fleet Manager is responsible for overseeing the overall fleet operations supporting Restock logistics activities across assigned locations. The role ensures high vehicle availability, operational readiness, compliance, preventive maintenance execution, and efficient fleet utilization to support daily transport and delivery requirements. This position manages fleet performance, vendor coordination, maintenance scheduling, compliance requirements, and operational cost controls while ensuring safe and reliable transport operations aligned with company service level agreements and operational standards.

Qualifications:

BS/BA Degree in any field

Minimum 5–7 years of experience in fleet operations, transportation, or logistics management.

Experience handling fleet maintenance, transport operations, or trucking operations preferred.

Familiarity with preventive maintenance systems and fleet compliance requirements.

Experience managing transport vendors and outsourced fleet partners.

Strong understanding of operational dispatch and logistics coordination.

Proficient in Excel/Google Sheets and operational reporting tools.

Strong leadership and operational coordination skills.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

Main Duties

• Manage and grow an assigned portfolio of corporate accounts by strengthening client relationships, retaining volume and revenue, and identifying cross-sell and upsell opportunities.
• Monitor account performance, shipment volume, SLAs, KPIs, and revenue, proactively addressing risks and developing action plans to drive account growth.
• Lead client business reviews and serve as a key point of contact, confidently presenting performance updates and addressing business concerns.
• Coordinate with Operations, Finance, and other internal teams to resolve client concerns, claims, disputes, and payment-related issues.
• Support the Relationship Manager through account reporting, onboarding activities, internal alignment, and mentoring of junior Relationship Executives.

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Business Management, or a related field.
• At least 3 years of relevant experience in Account Management, Relationship Management, Stakeholder Management, or Client Coordination.
• Experience managing corporate, enterprise, or mid-to-large accounts is preferred.
• Proven ability to manage client relationships and drive cross-sell/upsell opportunities.
• Strong communication, negotiation, analytical, and stakeholder management skills.
• Confident in presenting business performance and addressing client concerns.
• Experience in logistics or e-commerce is preferred.
• Proficient in Microsoft Office and comfortable working with data and reports.
• Strong ownership, customer orientation, and leadership potential.
• Willing to attend client meetings/visits and work extended hours when necessary.
• Proficiency in Mandarin is a plus.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Fulfillment Sales Manager is responsible for driving client acquisition, lead conversion, and seamless customer onboarding to generate revenue and exceed sales targets. This role focuses on identifying and engaging potential clients, optimizing the sales funnel, and ensuring a smooth transition from prospect to active customer. By developing and executing strategic sales initiatives, the Fulfillment Sales Manager plays a key role in accelerating business growth, enhancing customer experience, and maximizing revenue opportunities.

Main Duties
Develop and implement effective sales strategies to attract new clients

Identify and target potential customers through market research, networking, and outreach campaigns.

Establish and maintain relationships with prospective clients to understand their needs and offer tailored solutions.

Manage contract negotiations until they are fully agreed and signed by both parties.

Oversee and optimize the end-to-end onboarding process for new clients.

Work closely with internal teams (operations, KAM, and product teams) to ensure a seamless transition from sales to service delivery.

Pre-qualify leads from internal sales channels to enhance sales presentations.

Convert leads within the defined TAT to maximize the chances of closing

Qualifications
5-7 years of prior sales experience in solutions selling

Relevant experience and exposure in the following industries (FMCG, Fulfillment, Marketplace)

Strong data management skills

Strong negotiation skills

Good working knowledge of Microsoft Office Applications

Effective communication skills

Detail oriented and highly dependable

Proactive and works with a sense of urgency

Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Express Tech Philippines, Inc. (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Senior Corporate Sales Manager is responsible for driving business growth by developing and executing strategic sales initiatives across multiple territories. This role works closely with the Head of Marketing and cross-functional teams to create and implement integrated commercial strategies that maximize revenue, expand market share, and strengthen client relationships.

Key Responsibilities
Define, communicate, and monitor sales KPIs and targets while analyzing client and market trends to identify growth opportunities.

Plan and implement sales, marketing, and product development initiatives for existing and new territories.

Lead the expansion and launch of new sales territories nationwide.

Develop data-driven commercial strategies to optimize sales performance and increase market share.

Design and execute commercial plans, including sales strategies, pricing, and business support for products and services.

Own and achieve the financial targets and key performance indicators for assigned business channels.

Collaborate with cross-functional teams on business strategy, account management, sales operations, and financial planning.

Lead complex commercial negotiations with clients, including contract drafting and review.

Build and maintain strong client relationships, serving as the primary point of contact for issue resolution and customized business solutions.

Analyze client accounts to identify opportunities for growth, process improvements, and long-term partnership development.

Partner with the sales team to improve customer adoption of products and services.

Monitor and evaluate business performance across multiple territories, recommending initiatives to improve results.

Work closely with commercial, operations, marketing, and support teams to enhance the overall customer experience.

Identify customer needs and develop strategies that align products and services with business requirements.

Collaborate with Sales Enablement and Marketing teams to develop clear customer and channel strategies for assigned market segments.

Lead, coach, and develop sales teams across different customer segments.

Assess team performance, identify strengths and development areas, and implement performance improvement plans.

Evaluate sales opportunities to ensure alignment with operational capabilities and business objectives.

Drive a high-performance sales culture through effective coaching, motivation, and performance management.

Utilize consultative selling and negotiation techniques throughout the entire sales cycle—from prospecting and opportunity creation to proposal development, negotiation, and successful deal closure.

Qualifications
Proven experience in corporate or B2B sales leadership, preferably managing multiple territories or regional markets.

Strong background in business development, account management, and commercial strategy.

Demonstrated success in leading high-performing sales teams and consistently achieving revenue targets.

Excellent negotiation, relationship management, and stakeholder management skills.

Strong analytical and strategic thinking abilities with a data-driven approach to decision-making.

Experience working collaboratively with cross-functional teams, including marketing, operations, finance, and product teams.

High level of integrity, business acumen, and consultative selling expertise.

Results-oriented with the ability to identify opportunities, solve complex business challenges, and drive sustainable growth.

Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.