Jobs in Cebu City

Make change feel seamless—for clients and internal partners. In this role, you’ll lead complex migrations from planning through production readiness while coordinating across product, service, implementation, and technology teams. You’ll balance client advocacy with disciplined execution, ensuring risks, dependencies, and timelines are actively managed. If you enjoy solving problems in fast-moving environments and helping teams deliver high-quality outcomes, this role offers meaningful impact and growth. Job Summary: As a Project Manager II, Migrations in the Client migrations execution team, you will lead end-to-end migration delivery for a portfolio of complex clients and internal partners, ensuring a structured, well-communicated transition to target platforms. You’ll combine strong client engagement, technical execution, and people leadership to deliver reliable outcomes at scale. Job Responsibilities: Own a portfolio of migration initiatives, serving as the primary point of contact for client and stakeholder updates Lead regular working sessions with clients and internal partners to align on scope, readiness, milestones, and dependencies Drive integration and end-to-end testing by defining scope, building test plans, coordinating execution, and validating results Coordinate cross-functional delivery across product, service, implementation, and technology partners to remove blockers and maintain momentum Track and manage risks, issues, actions, and decision points, escalating appropriately to support timely resolution Identify service gaps and operational inefficiencies, implement improvements, and measure impact to enhance overall experience Manage demand intake and queues, prioritizing work based on client needs, risk, and delivery timelines Lead, coach, and develop migration team members through ongoing feedback, performance management, and career development support Plan team capacity and allocate resources across concurrent migrations to ensure balanced workloads and consistent execution Promote an inclusive, collaborative team culture focused on accountability, continuous improvement, and client outcomes Use artificial intelligence (AI) and automation responsibly to improve productivity, streamline workflows, and strengthen reporting while partnering with risk and control teams as needed Required Qualifications, Capabilities, and Skills: Minimum 5 years of experience delivering product migrations, client onboarding, technical implementations, or comparable change initiatives Experience managing complex stakeholder groups and facilitating client-facing meetings through all phases of delivery Experience planning and executing testing activities (for example: integration testing, end-to-end testing, user acceptance testing) Experience leading or managing a team, including coaching and performance management responsibilities Knowledge of payments and/or treasury products and the operational processes that support them Demonstrated ability to manage multiple concurrent initiatives, prioritize effectively, and meet delivery timelines Experience identifying process gaps and implementing improvements using automation and productivity tools, including AI-enabled tools where appropriate Ability to communicate complex topics clearly in writing and verbally to clients, partners, and senior stakeholders Strong problem-solving skills, attention to detail, and the ability to drive work to completion in a dynamic environment Proficiency with common business productivity tools (for example: spreadsheets, documents, presentations, and collaboration tools) Ability to work effectively across teams without direct control over resources, using influence to drive alignment and outcomes Preferred qualifications, capabilities and skills Bachelor’s degree or equivalent work experience Bilingual proficiency Spanish, French, Mandarin (not required) Experience with large-scale migrations, technical implementations, and/or client onboarding programs Experience with workflow automation or process improvement tooling (for example: Alteryx, Power Automate, or similar) Strong data analysis, reporting, and dashboard development skills to translate performance into actionable insights Experience using AI-enabled productivity tools (for example: large language model tools or Microsoft Copilot or similar) to support reporting and communication Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes. Flexibility to adjust schedule as needed to support key migration milestones All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. The L2 Technical Support / Application Support Analyst provides second-level technical and application support for business-critical systems and applications. This role focuses on in-depth troubleshooting, incident analysis, and root cause investigation, acting as an escalation point from L1 support while ensuring stable system performance and high service quality. Key Responsibilities: • Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of operating system, application, and configuration issues. • Analyze, diagnose, and resolve incidents escalated from L1 support within agreed Service Level Agreements (SLAs). • Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence. • Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities. • Support business and customer-facing applications, ensuring availability, performance, and functional correctness. • Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems. • Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues. Required Qualifications & Skills: • 2 years of experience in L2 Technical Support or Application Support roles. • Strong troubleshooting experience in a Microsoft Windows environment. • Knowledge in writing and executing SQL queries for investigation and support purposes. • Knowledge of command-line scripting and/or PowerShell - advantage • Experience in incident analysis, root cause identification, and problem resolution. • Ability to clearly document technical solutions and communicate complex issues to both technical and non-technical stakeholders. • Application support skills, including understanding of application workflows, integrations, and dependencies. • Strong analytical and problem-solving abilities with attention to detail. • Good English verbal and written communication skills and the ability to work collaboratively in a team environment. Offers of employment are conditional upon passage of screening criteria applicable to the job Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. The L2 Technical Support / Application Support Analyst provides second-level technical and application support for business-critical systems and applications. This role focuses on in-depth troubleshooting, incident analysis, and root cause investigation, acting as an escalation point from L1 support while ensuring stable system performance and high service quality. Key Responsibilities: • Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of operating system, application, and configuration issues. • Analyze, diagnose, and resolve incidents escalated from L1 support within agreed Service Level Agreements (SLAs). • Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence. • Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities. • Support business and customer-facing applications, ensuring availability, performance, and functional correctness. • Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems. • Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues. Required Qualifications & Skills: • 2 years of experience in L2 Technical Support or Application Support roles. • Strong troubleshooting experience in a Microsoft Windows environment. • Knowledge in writing and executing SQL queries for investigation and support purposes. • Knowledge of command-line scripting and/or PowerShell - advantage • Experience in incident analysis, root cause identification, and problem resolution. • Ability to clearly document technical solutions and communicate complex issues to both technical and non-technical stakeholders. • Application support skills, including understanding of application workflows, integrations, and dependencies. • Strong analytical and problem-solving abilities with attention to detail. • Good English verbal and written communication skills and the ability to work collaboratively in a team environment. Offers of employment are conditional upon passage of screening criteria applicable to the job Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. The L2 Technical Support / Application Support Analyst provides second-level technical and application support for business-critical systems and applications. This role focuses on in-depth troubleshooting, incident analysis, and root cause investigation, acting as an escalation point from L1 support while ensuring stable system performance and high service quality. Key Responsibilities: • Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of operating system, application, and configuration issues. • Analyze, diagnose, and resolve incidents escalated from L1 support within agreed Service Level Agreements (SLAs). • Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence. • Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities. • Support business and customer-facing applications, ensuring availability, performance, and functional correctness. • Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems. • Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues. Required Qualifications & Skills: • 2 years of experience in L2 Technical Support or Application Support roles. • Strong troubleshooting experience in a Microsoft Windows environment. • Knowledge in writing and executing SQL queries for investigation and support purposes. • Knowledge of command-line scripting and/or PowerShell - advantage • Experience in incident analysis, root cause identification, and problem resolution. • Ability to clearly document technical solutions and communicate complex issues to both technical and non-technical stakeholders. • Application support skills, including understanding of application workflows, integrations, and dependencies. • Strong analytical and problem-solving abilities with attention to detail. • Good English verbal and written communication skills and the ability to work collaboratively in a team environment. Offers of employment are conditional upon passage of screening criteria applicable to the job Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. The L2 Technical Support / Application Support Analyst provides second-level technical and application support for business-critical systems and applications. This role focuses on in-depth troubleshooting, incident analysis, and root cause investigation, acting as an escalation point from L1 support while ensuring stable system performance and high service quality. Key Responsibilities: • Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of operating system, application, and configuration issues. • Analyze, diagnose, and resolve incidents escalated from L1 support within agreed Service Level Agreements (SLAs). • Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence. • Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities. • Support business and customer-facing applications, ensuring availability, performance, and functional correctness. • Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems. • Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues. Required Qualifications & Skills: • 2 years of experience in L2 Technical Support or Application Support roles. • Strong troubleshooting experience in a Microsoft Windows environment. • Knowledge in writing and executing SQL queries for investigation and support purposes. • Knowledge of command-line scripting and/or PowerShell - advantage • Experience in incident analysis, root cause identification, and problem resolution. • Ability to clearly document technical solutions and communicate complex issues to both technical and non-technical stakeholders. • Application support skills, including understanding of application workflows, integrations, and dependencies. • Strong analytical and problem-solving abilities with attention to detail. • Good English verbal and written communication skills and the ability to work collaboratively in a team environment. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Position: Level 1 Support Engineer Onsite 24/7 Rotational Shifts Role Overview The Level 1 Support Engineer is the first point of contact and primary service owner for our customers. This role operates in a high-volume service desk environment, with success measured by quality of resolution, ownership, and customer experience. As an L1 Support Engineer, you will support multiple areas of our organisation, focusing on individual products for defined periods before rotating to others. This approach enables you to build deep technical and functional expertise in each solution while developing a well-rounded understanding of our full product portfolio. This model supports clear vertical career progression within our Cebu support organisation, with established Level 2 and Level 3 teams, as well as opportunities to move horizontally into adjacent roles. The role supports both hardware and software, including: Retail and SCO devices Payment, cloud, and web services Windows and Linux operating systems Full training will be provided. Key Responsibilities Technical Support (Level 1) Intake of the issue into our ITSM – ensuring accurate problem definition and impact/severity alignment Perform Level 1 troubleshooting across hardware, software, and cloud services Diagnose and resolve known issues across supported platforms and operating systems Use remote access tools and knowledge base articles to investigate and resolve incidents efficiently Review incident history to identify recurring issues and escalate appropriately Service Ownership & Collaboration Act as the face of NCR Voyix, owning incidents and service requests from initial contact through to resolution or escalation Deliver remote technical support via phone, email, and chat Ensure customers receive services in line with contractual entitlements Take full ownership of customer issues, providing clear communication, progress updates, and confirmation of resolution Serve as the single point of accountability, ensuring customers remain informed—particularly when issues require involvement from other teams or support tiers Gauge customer satisfaction (CSAT) pulse on every interaction, ensuring that communication, ownership, and professionalism reflect our customer‑centric culture Work closely with Level 2 and Level 3 teams to ensure smooth handover, continuity, and high quality outcomes Support increased demand during peak periods through cross tier collaboration Escalation Management Escalate incidents internally or externally using defined escalation paths when resolution is not achievable at L1 Retain ownership of escalated cases, communicating outcomes and next steps clearly to the customer Documentation & Knowledge Management Maintain accurate, detailed, and timely incident records in the ITSM system Ensure all troubleshooting steps, actions, and resolutions are thoroughly documented Contribute to continuous improvement by suggesting or enhancing knowledge articles based on real-world experience Continuous Improvement & Development Participate in coaching, feedback, and development activities to continuously improve service quality Support less experienced colleagues through knowledge sharing and joint problem solving Take part in initiatives and special projects to improve tools, processes, and service delivery We have a strong culture of internal promotion, and involvement in these projects is an invaluable development opportunity Complete all mandatory and role specific training within required timelines Skills & Experience Required High School diploma or equivalent Strong written and verbal communication skills in English Basic technical knowledge and experience with Windows operating systems Ability to work in a structured, process driven support environment Strong organizational skills and attention to detail Core Competencies Strong customer focus with a clear sense of ownership and urgency Collaborative, team-oriented approach Ability to follow defined processes while applying sound judgement Comfortable learning new technologies and rotating across product domains Professional, clear, and confident communicator Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Client Financial Mgmt Sr Analyst WORK SETUP: Hybrid OVERALL PURPOSE: Prepare and interpret financial plans and reports, ensuring accuracy and compliance with applicable financial rules and regulations, including internal financial controls, to mitigate risk for the company. May also shape and execute client deals to maximize the use of Accenture's capital and resources. RESPONSIBILITIES: Provide value-added financial management, analysis, and advice to client engagement teams to maximize the profitability of engagements Collaborate with client and engagement executives, client group finance leads (or equivalent), and other finance operations executives to communicate the position and status of contract or account financial position Complete standard MTD/QTD financial and operational activities and processes Fulfill invoicing and collections, consistent with contractual requirements Advise/assist on forecast management activities (input collection, processing and report creation) Perform/assist with work plan reconciliation and reporting Track and report time-reporting hours, expenses, and variances as required, including compliance with account/engagement expense policy (if existent)Track and report third-party out-of-pocket expenses, client time and expenses against program budget, and any other expense charges to program budget tracking and reporting of third-party out-of-pocket expenses Contribute to the CFM organization as Value Creator, People Developer, and Business Operator Prepare and participate in CFM meetings and training sessions Supervise, coach, and mentor junior CFM analyst(s) and others Identify and communicate to CFM leadership to opportunities to continuously improve training, methodologies, tools and skills Support and contribute to local CFM recruiting initiatives Execute account financial processes to ensure the quality and integrity of engagement financial records Provide pricing / new business support for new and extended business opportunities and/or review pricing calculations from engagement executives Perform or assist with the preparation of engagement, project, and program reporting as well as Accenture internal financial accounting processes Support and execute the account forecasting process, including ad hoc and internal stakeholder management requests Execute all global and local statutory, tax, Internal Controls, and US GAAP requirements as described by policy to ensure full compliance Perform Inventory and Receivables management, including monitoring of variances and follow-up on discrepancies Execute/assist with balance sheet accountability, including tracking of capital assets and technology rental equipment, hardware/software costs, and other items OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Cebu, Cyberzone Building, Tower 2 SKILL AND QUALIFICATIONS: • With at least 3-5 years overal F&A experience except AP and OTC • At least 1-2 years experience in P&L • With at least 1 year supervisory experience • Open to ICs before but willing to handle a team of at most 5 direct reports • With good comms • Open to any industry #LI-PH About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Client Financial Mgmt Analyst WORK SETUP: Hybrid OVERALL PURPOSE: Prepare and interpret financial plans and reports, ensuring accuracy and compliance with applicable financial rules and regulations, including internal financial controls, to mitigate risk for the company. May also shape and execute client deals to maximize the use of Accentures capital and resources. RESPONSIBILITIES: Provide value-added financial management, analysis, and advice to client engagement teams to maximize the profitability of engagements Collaborate with client and engagement executives, client group finance leads (or equivalent), and other finance operations executives to communicate the position and status of contract or account financial position Complete standard MTD/QTD financial and operational activities and processes Fulfill invoicing and collections, consistent with contractual requirements Advise/assist on forecast management activities (input collection, processing and report creation) Perform/assist with work plan reconciliation and reporting Track and report time-reporting hours, expenses, and variances as required, including compliance with account/engagement expense policy (if existent)Track and report third-party out-of-pocket expenses, client time and expenses against program budget, and any other expense charges to program budget tracking and reporting of third-party out-of-pocket expenses Contribute to the CFM organization as Value Creator, People Developer, and Business Operator Prepare and participate in CFM meetings and training sessions Supervise, coach, and mentor junior CFM analyst(s) and others Identify and communicate to CFM leadership to opportunities to continuously improve training, methodologies, tools and skills Support and contribute to local CFM recruiting initiatives Execute account financial processes to ensure the quality and integrity of engagement financial records Provide pricing / new business support for new and extended business opportunities and/or review pricing calculations from engagement executives Perform or assist with the preparation of engagement, project, and program reporting as well as Accenture internal financial accounting processes Support and execute the account forecasting process, including ad hoc and internal stakeholder management requests Execute all global and local statutory, tax, Internal Controls, and US GAAP requirements as described by policy to ensure full compliance Perform Inventory and Receivables management, including monitoring of variances and follow-up on discrepancies Execute/assist with balance sheet accountability, including tracking of capital assets and technology rental equipment, hardware/software costs, and other items OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Cebu Filinvest Cyberzone Tower 2 SKILL AND QUALIFICATIONS: • With at least 2 years relevant experience Record to Report (R2R) • With experience in general ledger (GL) Accounting, balance reconciliation • Individual contributor • FP&A experience is preferred only, NOT required • No specific tool requirement #LI-PH About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Client Financial Mgmt Specialist WORK SETUP: Hybrid OVERALL PURPOSE: Support the global financial management function and business advisory services. Offer services through contract completion on regulatory and organization principles compliance, internal controls, budgeting/forecasting, contract profit and loss management and advisory to our customer leadership team. RESPONSIBILITIES: Provide value-added financial management, analysis, and advice to client engagement teams to maximize the profitability of engagements Collaborate with client and engagement executives, client group finance leads (or equivalent), and other finance operations executives to communicate the position and status of contract or account financial position Complete standard MTD/QTD financial and operational activities and processes Fulfill invoicing and collections, consistent with contractual requirements Advise/assist on forecast management activities (input collection, processing and report creation) Perform/assist with work plan reconciliation and reporting Track and report time-reporting hours, expenses, and variances as required, including compliance with account/engagement expense policy (if existent)Track and report third-party out-of-pocket expenses, client time and expenses against program budget, and any other expense charges to program budget tracking and reporting of third-party out-of-pocket expenses Contribute to the CFM organization as Value Creator, People Developer, and Business Operator Prepare and participate in CFM meetings and training sessions Supervise, coach, and mentor junior CFM analyst(s) and others Identify and communicate to CFM leadership to opportunities to continuously improve training, methodologies, tools and skills Support and contribute to local CFM recruiting initiatives Execute account financial processes to ensure the quality and integrity of engagement financial records Provide pricing / new business support for new and extended business opportunities and/or review pricing calculations from engagement executives Perform or assist with the preparation of engagement, project, and program reporting as well as Accenture internal financial accounting processes Support and execute the account forecasting process, including ad hoc and internal stakeholder management requests Execute all global and local statutory, tax, Internal Controls, and US GAAP requirements as described by policy to ensure full compliance Perform Inventory and Receivables management, including monitoring of variances and follow-up on discrepancies Execute/assist with balance sheet accountability, including tracking of capital assets and technology rental equipment, hardware/software costs, and other items OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Cebu Filinvest Cyberzone Tower 2 SKILL AND QUALIFICATIONS: • With at least 5 years’ experience in FP&A and forecasting • At least 3 years sup experience; will handle 10 or more • With stakeholder management experience • People manager • Open to any industry • CPA not required but an advantage #LI-PH About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Create connections that move people and business forward. At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities. Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia. About the Role The position is responsible for the success of Rookies Advisors by handholding, managing, and leading certain cohort numbers of the NGE / NGA and ensuring that they successfully graduate from the program. It is also responsible for executing all agency strategies and plan to achieve the setting agency objectives. Conduct daily business coaching session every morning for all NGA / NGE by strictly following the daily and weekly structure Monitor and track daily sales activities of each Rookies Advisor in respective batch according to the approved standard Organize sales activity platform to support Rookies Advisors on the weekly basis such as selling seminar, roadshow, customer presentation, or webinar Regularly schedule and conduct one to one coaching to improve Rookies Advisor performance based on need analysis outcome Organize intervention training session based on the outcome of need analysis to ensure performance improvement and on track Work closely with relevant stakeholders such as agency leaders, business development, training, and management, to get support and help Rookies Advisors achieve the objectives Report updated performance to the agency management on weekly basis Join the assessment for NGE / NGA Recruitment to ensure the quality recruits Perform other tasks required by the NGE / NGA Program Minimum Job Requirements: Education – bachelor’s degree Experience – At least 2 years of relevant experience, training or sales is preferred Experienced in Microsoft Office Tools Digital savvy Has a win-win mindset Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Position: Supervisor – Customer Support Organisation: Retail Applications Location: Belgrade, SRB Role Overview The Supervisor – Customer Support is responsible for leading frontline delivery teams (Level 1 and Level 2) to ensure consistent, high-quality customer outcomes across all supported services. This role combines people leadership, operational execution, and customer accountability, ensuring that service performance meets contractual commitments while continuously improving customer experience, resolution quality, and operational efficiency. Operating within a multitier support model, the Supervisor drives alignment across Level 1, Level 2, and Level 3 functions, removing delivery blockers and enabling teams to perform at a high level. Success in this role is measured through customer satisfaction (CSAT), service level attainment, resolution effectiveness, operational consistency, and team capability growth. Key Responsibilities Customer Delivery & Service Ownership · Accountable for end-to-end service delivery performance across assigned teams · Drive consistent, high-quality customer outcomes, ensuring incidents and service requests are resolved efficiently and professionally · Ensure adherence to SLAs, OLAs, and contractual commitments, taking proactive action where risks are identified · Act as escalation point for high-impact or high-visibility customer issues · Maintain strong focus on customer communication quality, ownership, and experience · Monitor CSAT performance and implement targeted actions to improve customer perception and outcomes Operational Leadership & Execution · Lead day-to-day operations of Level 1 and/or Level 2 teams within a high-volume support environment · Manage workload distribution, prioritisation, and capacity to meet service demand · Drive performance against key metrics (SLA, backlog, ageing, first contact resolution, escalation quality) · Ensure effective incident lifecycle management, from intake through resolution and closure · Identify and resolve operational bottlenecks, risks, and inefficiencies · Coordinate cross-functional resources (L2, L3, Engineering, third parties) to deliver timely resolutions Cross-Team Collaboration & Operational Support · Work in close partnership with adjacent Supervisors and peer teams to balance demand and maintain consistent service delivery · Proactively support cross-team workload management, reallocating resources during peak demand or service disruption · Ensure alignment in service standards, priorities, and execution across teams · Enable and reinforce support functions such as Incident Management, Major Incident processes, and Problem Management · Ensure team compliance with incident management standards, including timely updates, correct prioritisation, and structured resolution practices · Support organisation-wide initiatives that improve service stability, responsiveness, and customer experience People Leadership & Capability Development · Provide leadership, coaching, and performance management for team members · Set clear expectations aligned to customer-first behaviours, ownership, and accountability · Conduct regular 1:1s, performance reviews, and development planning · Build capability through coaching, mentoring, and structured development activities · Foster a high-performance, collaborative team culture · Support career progression across the structured support model (L1 → L2 → L3 and beyond) Escalation & Major Incident Management · Coordinate and manage major incidents and critical customer escalations · Ensure structured problem-solving approaches are followed, including impact assessment and resolution planning · Engage and manage internal teams and third-party suppliers during high-severity situations · Provide clear, timely communication updates to customers and stakeholders · Ensure completion of post-incident reviews, including root cause identification and preventative actions Continuous Improvement & Problem Management · Analyze service data to identify trends, repeat issues, and improvement opportunities · Drive initiatives to improve first-time resolution rates and reduce repeat incidents · Partner with L2, L3, and Engineering to address systemic issues · Lead or support process improvements, tooling enhancements, and workflow optimisation · Promote a culture of continuous improvement aligned to organizational standards Knowledge & Quality Management · Ensure high standards of incident documentation, accuracy, and completeness · Drive improvements in troubleshooting quality and diagnostic effectiveness · Support development and governance of the Knowledge Base · Ensure teams effectively utilise and contribute to knowledge articles · Monitor and improve overall case handling quality Stakeholder & Cross-Functional Collaboration · Collaborate with Engineering, Product, DevOps, and Operations teams to improve outcomes · Manage engagement with third-party suppliers, ensuring delivery meets expectations · Participate in customer discussions for escalations and service reviews where required · Support pre-sales and service readiness activities with operational input Governance, Compliance & Reporting · Ensure adherence to regulatory, security, and organizational policies · Maintain accurate operational reporting and provide performance insights · Participate in service reviews and provide data-driven recommendations · Support audit and compliance activities as required Skills & Experience Required · Bachelor’s Degree or equivalent experience · 3–6 years’ experience in a technical support or service delivery environment · Experience in a team lead or supervisory capacity · Strong understanding of service desk operations and ITSM practices · Excellent communication, leadership, and stakeholder management skills · Proven ability to drive customer outcomes and operational performance · Strong analytical and problem-solving capability Desirable · Experience in retail, payment systems, or enterprise environments · Familiarity with ServiceNow or similar ITSM platforms · Experience managing third-party vendors or outsourced delivery · Knowledge of Windows, Linux, cloud, and network environments Core Competencies · Customer-first mindset with strong accountability and ownership · Outcome-driven leadership, focused on delivery and results · Strong decision-making and prioritisation in high-pressure environments · Ability to lead through influence, collaboration, and alignment · High resilience, adaptability, and personal accountability · Commitment to continuous improvement and team development Career Context This role sits within the structured support model: · Level 1: Customer intake, known issue resolution, service ownership · Level 2: Deep technical investigation and root cause analysis · Supervisor: Team leadership, operational delivery, and customer outcomes · Level 3 / Engineering: Advanced product expertise and defect resolution The Supervisor plays a critical role in bridging frontline execution with strategic service improvement, ensuring consistent delivery excellence and enabling team progression. Additional Requirements · Flexibility to work across shifts and support global operations if required · Participation in on-call or escalation rotations as needed · Ability to operate across multiple time zones, cultures, and customer environments Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. • Provide Level 1 support - resolving troubleshoot issues directly through remote access to affected product, services and/or equipment using official tools or indirectly by remotely guiding the customer to perform troubleshooting steps • Remotely diagnose issues, provide accurate solutions, and dispatch field technicians when required. • Communicate with customers via phone, email, chat, and remote tools to resolve incidents. • Follow defined Remote Incident Management processes and document all activities in the incident tracking system. • Review incident history and identify recurring issues. • Escalate incidents according to established escalation paths when necessary. • Contribute to knowledge articles and maintain accurate customer/system documentation. • Participate in team meetings, coaching, performance programs, and continuous improvement initiatives. • Support less experienced colleagues through knowledge sharing and joint work sessions. • Conduct incident quality audits and call monitoring activities. Required Qualifications • Previous experience in technical support or customer support role is a plus • Strong communication, customer service, and customer-handling skills • Proficiency in English • Solid technical aptitude and problem-solving ability • Ability to learn and apply new technical knowledge through training Shift & Work Arrangement • 24/7 shift coverage (rotational shifts). • Onsite position Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

The Workforce Planning team provides workforce products, technologies, scheduling, forecasting, and real-time support for our Contact and Back-Office Centers. As a Workforce Analyst within our International Consumer Banking Workforce Planning team, you will own intraday performance and contribute to short-term schedule planning, ensuring staffing, skilling, and shrinkage plans translate into interval-level service delivery. #ICBCareer Job Responsibilities: Real-time monitoring of service level across calls, chats, and back-office queues, ensuring targets are met through proactive interventions. Build and publish daily staffing plans and heatmaps for the next 1–7 days; align with weekly schedules and the forecast outlook. Partner with forecasters and schedulers to translate variance drivers (AHT, arrivals, shrinkage, adherence) into targeted schedule changes. Identify the need to increase or decrease off-phone time and employee movement to optimize service levels; communicate changes to call center management and implement changes as required. Plan and influence the participation of off-phone activities for specialist meetings, coaching, and department initiatives. Maintain real-time schedules and complete real-time analysis. Execute intraday schedule management, including same-day shift swaps, micro-shift changes, overtime (OT) offers, voluntary time off (VTO), and skilling adjustments to protect service levels while honoring compliance rules. Partner with team leaders to align real-time actions with the weekly schedule plan; provide feedback on variance drivers and improvement opportunities. Required qualifications, capabilities, and skills: Experience with real-time call and chat monitoring systems and reports, with detailed knowledge of Call Centre Operations, Contact Centre Metrics, and Workforce Planning practices and systems. High proficiency in Microsoft Office products (Excel, Word, PowerPoint). Detailed knowledge of Excel is required. Strength in quantitative analysis, critical thinking, problem solving, and innovation. High attention to detail; ability to work on multiple projects and tasks simultaneously, manage time, and prioritize to complete tasks. Comfortable with a fluid business environment, changing job priorities, and working with people at various levels internally and externally; able to work independently and in a group. Ability to work in a consistently fast-paced, high-volume environment. Excellent written and oral communication skills. Preferred qualifications, capabilities, and skills: Proficiency with Workforce Management scheduling software or equivalent (for example, intraday module, schedule editor, skilling administration). Strong collaboration, communication, and presentation skills. Basic knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-business. Experience analyzing adherence, shrinkage, and occupancy to recommend schedule optimization and staffing moves.

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Description Position Description To provide first‑line technical support to internal and/or external customers, resolving incidents and service requests at the point of contact where possible, and ensuring all issues are logged, categorised, and progressed in line with agreed service levels. Key Responsibilities Act as the first point of contact for IT incidents and service requests via phone, chat, portal, or email. Log, categorise, prioritise, and accurately document all issues in the ITSM tool. Resolve standard issues and requests at first contact using documented knowledge articles and procedures. Escalate complex or unresolved incidents to appropriate Level 2/3 support teams. Provide clear and professional communication to customers throughout the ticket lifecycle. Maintain ownership of incidents and requests until resolution or handover. Follow defined processes, including incident, request, and knowledge management practices. Contribute to knowledge base articles and update existing documentation where required. Meet or exceed performance targets (e.g. SLA adherence, first‑contact resolution). Support continuous improvement by identifying recurring issues and trends. Person Specification Essential Experience in a customer service or IT support environment. Basic understanding of IT systems, hardware, and software troubleshooting. Strong communication and interpersonal skills. Ability to follow procedures and work within a structured framework. Good attention to detail and accurate record‑keeping. Ability to work in a fast‑paced, service‑oriented environment. Advanced level of spoken and written English language (B2 or C1). Ability to work a flexible schedule (evenings/weekends). Desirable Experience with ITSM tools (e.g. ServiceNow). Familiarity with ITIL foundations or service desk processes. Experience working with knowledge bases or KCS principles. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Description Position Description To provide first‑line technical support to internal and/or external customers, resolving incidents and service requests at the point of contact where possible, and ensuring all issues are logged, categorised, and progressed in line with agreed service levels. Key Responsibilities Act as the first point of contact for IT incidents and service requests via phone, chat, portal, or email. Log, categorise, prioritise, and accurately document all issues in the ITSM tool. Resolve standard issues and requests at first contact using documented knowledge articles and procedures. Escalate complex or unresolved incidents to appropriate Level 2/3 support teams. Provide clear and professional communication to customers throughout the ticket lifecycle. Maintain ownership of incidents and requests until resolution or handover. Follow defined processes, including incident, request, and knowledge management practices. Contribute to knowledge base articles and update existing documentation where required. Meet or exceed performance targets (e.g. SLA adherence, first‑contact resolution). Support continuous improvement by identifying recurring issues and trends. Person Specification Essential Experience in a customer service or IT support environment. Basic understanding of IT systems, hardware, and software troubleshooting. Strong communication and interpersonal skills. Ability to follow procedures and work within a structured framework. Good attention to detail and accurate record‑keeping. Ability to work in a fast‑paced, service‑oriented environment. Advanced level of spoken and written English language (B2 or C1). Ability to work a flexible schedule (evenings/weekends). Desirable Experience with ITSM tools (e.g. ServiceNow). Familiarity with ITIL foundations or service desk processes. Experience working with knowledge bases or KCS principles. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Description Position Description To provide first‑line technical support to internal and/or external customers, resolving incidents and service requests at the point of contact where possible, and ensuring all issues are logged, categorised, and progressed in line with agreed service levels. Key Responsibilities Act as the first point of contact for IT incidents and service requests via phone, chat, portal, or email. Log, categorise, prioritise, and accurately document all issues in the ITSM tool. Resolve standard issues and requests at first contact using documented knowledge articles and procedures. Escalate complex or unresolved incidents to appropriate Level 2/3 support teams. Provide clear and professional communication to customers throughout the ticket lifecycle. Maintain ownership of incidents and requests until resolution or handover. Follow defined processes, including incident, request, and knowledge management practices. Contribute to knowledge base articles and update existing documentation where required. Meet or exceed performance targets (e.g. SLA adherence, first‑contact resolution). Support continuous improvement by identifying recurring issues and trends. Person Specification Essential Experience in a customer service or IT support environment. Basic understanding of IT systems, hardware, and software troubleshooting. Strong communication and interpersonal skills. Ability to follow procedures and work within a structured framework. Good attention to detail and accurate record‑keeping. Ability to work in a fast‑paced, service‑oriented environment. Advanced level of spoken and written English language (B2 or C1). Ability to work a flexible schedule (evenings/weekends). Desirable Experience with ITSM tools (e.g. ServiceNow). Familiarity with ITIL foundations or service desk processes. Experience working with knowledge bases or KCS principles. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Description Position Description To provide first‑line technical support to internal and/or external customers, resolving incidents and service requests at the point of contact where possible, and ensuring all issues are logged, categorised, and progressed in line with agreed service levels. Key Responsibilities Act as the first point of contact for IT incidents and service requests via phone, chat, portal, or email. Log, categorise, prioritise, and accurately document all issues in the ITSM tool. Resolve standard issues and requests at first contact using documented knowledge articles and procedures. Escalate complex or unresolved incidents to appropriate Level 2/3 support teams. Provide clear and professional communication to customers throughout the ticket lifecycle. Maintain ownership of incidents and requests until resolution or handover. Follow defined processes, including incident, request, and knowledge management practices. Contribute to knowledge base articles and update existing documentation where required. Meet or exceed performance targets (e.g. SLA adherence, first‑contact resolution). Support continuous improvement by identifying recurring issues and trends. Person Specification Essential Experience in a customer service or IT support environment. Basic understanding of IT systems, hardware, and software troubleshooting. Strong communication and interpersonal skills. Ability to follow procedures and work within a structured framework. Good attention to detail and accurate record‑keeping. Ability to work in a fast‑paced, service‑oriented environment. Advanced level of spoken and written English language (B2 or C1). Ability to work a flexible schedule (evenings/weekends). Desirable Experience with ITSM tools (e.g. ServiceNow). Familiarity with ITIL foundations or service desk processes. Experience working with knowledge bases or KCS principles. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Are you ready to make a significant impact in the world of payments and merchant services? Join JPMorganChase as a Payments Governance Client Ops Analyst and be part of a dynamic team within the Chase Global Card Operations organization. This is your opportunity to contribute to meaningful projects that shape the future of Payments Governance. You’ll grow, learn, and lead in an environment that values creativity and collaboration. As a Payments Governance Client Ops Analyst on the Third-Party Payment Processing Governance team, you will play a pivotal role in advancing our mission and driving results. You will be part of a team that thrives on collaboration, innovation, and excellence. Your contributions will be vital to our firm and the wider community as we strive to make a positive impact in a culture that values diversity, inclusion, and professional growth. This position is responsible for collating, reporting, and reconciling large datasets for Merchant Services third-party processors. You will develop and maintain data solutions that support reporting, analytics, and business intelligence using Merchant Services internal systems. You must be able to monitor and analyze performance data in real time and cumulatively, and make recommendations to support successful outcomes. Job Responsibilities Remain current on card network requirements associated with payments products, including sub-merchant due diligence, fraud, and chargebacks. Leverage tools such as Snowflake, Python, Tableau, Alteryx, PeopleSoft, Power Apps, and UiPath to research large volumes of processing data and create Merchant Services third-party processor performance metrics. Perform ongoing transactional data monitoring to identify changes in activity, trends, and anomalies. Collaborate with Payments Governance reviewers/facilitators to understand processes and identify and address pain points in data analytics and reporting. Ensure accurate and timely information is provided throughout the assessment process. Identify, research, report, and/or escalate potential risks proactively identified through data analysis. Communicate professionally—verbally and in writing—with relevant stakeholders. Review, analyze, recommend, and implement best-in-class process improvements related to third-party oversight, reviews, systemic solutions, and evaluations. Maintain system access profiles, data-specific standard operating procedures, and process flows. Design, develop, and maintain Tableau dashboards and leadership reporting metrics. Maintain the integrity of the Payments Governance database/SharePoint site/repository, including tracking activity, cataloging documentation, maintaining request status, and safeguarding confidential files. Required qualifications, capabilities and skills Strong investigative mindset and passion for analytical research; eager to learn new databases and adapt to change. Ability to develop and maintain efficient workflows in Alteryx to reduce manual intervention. Strong proficiency in SQL and Excel for data analysis and reporting. Advanced skills in PowerPoint, with the ability to develop high-quality presentations, charts, and analytics. Demonstrated experience analyzing large volumes of data from raw sources. Strong interpersonal, written, and verbal communication skills, with the ability to present to and influence executive audiences. Demonstrated ability to monitor and analyze performance data in real time and cumulatively, and make appropriate recommendations. Sound judgment and flexibility to pivot quickly and solve problems effectively. Commitment to a productive and healthy culture that values integrity, respect, excellence, and innovation. Ability to ensure high-quality downstream user experience, appropriately secure data, and adopt best practices. Preferred qualifications, capabilities, and skills 2 years of experience in Merchant Services data analysis (e.g., PeopleSoft, Snowflake, Tableau, Alteryx, UiPath, Power Apps). Experience with analytical and statistical packages/databases (e.g., SAS, SQL, Python, or equivalent). Strong interest in financial compliance, risk, quality, operations, and regulations. Strong interpersonal skills with a client-focused mindset. Extremely analytical, with superior communication skills (written and verbal). General knowledge of Chase-approved workflow management systems such as Pega, Navigator, JIRA, and MyMFT.

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Summary: Working in our Technical Assistance Center (TAC) as a Software Support Specialist, Level 1, requires you to provide technical support to NCR customers and their representatives, with the goal to resolve issues with NCR products and equipment. You will be using existing tools to deliver resolutions remotely, coordinating with the existing internal teams and ensuring that customers receive prompt and accurate resolutions to their problems. Job description: Responsible for providing support to service-entitled customers. Deliver remote resolutions, and status updates to reported issues while working directly with the customer using existing tools such as email, phone, and chat. Provide technical support for Hospitality, Retail, Banking and/or Cloud NCR supported products, systems, and other related software instances. Review incident history to determine recurring faults and trends. Use existing and current tools to remotely access customer environments to diagnose and resolve reported problems. Record detailed work notes/logs using the most current incident management system. Coordinate with dispatch services and other internal teams to the ensure timely resolution of customer-reported problems. Escalate problems to the next level if unable to resolve them in a timely manner by following existing and pre-defined internal and external escalation paths. Follow documented processes that fall within the Level 1 technical troubleshooting scope of supported equipment; the scope varies from team to team and is described in a team’s existing knowledge base. Provide accurate solutions to user problems and take ownership of service requests to ensure timely reactions in accordance with internally defined KPIs. Enhance and develop the quality of support methods and communication skills through feedback. Assist and ensure knowledge distribution among customers and teammates by writing knowledge articles based on lessons learned. Participate in team meetings, performance management, and any special projects assigned. Maintain and further develop technical knowledge and expertise associated with multiple applications and hardware specific to customers’ solutions. Follow all mandatory training courses according to provided timelines and deadlines and ensures security standards and protocol compliance. Performs all other tasks at the manager’s request. Qualifications & Requirements: Minimum IV level of education as per official education categorization by the Ministry of Education of the Republic of Srpska or equivalent. No previous work experience required but experience in similar roles is a plus. Existing customer handling skills. Communication level and knowledge of the English language is a must, and knowledge of any other foreign languages is a benefit. Aptitude towards problem-solving and logical thinking. Strong work ethic and professional communication. Previous background, knowledge and/or experience with hardware and software is a benefit. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: The role is responsible to supervise and oversee clinic operations to maintain that personalized and comprehensive quality of healthcare is deliver to all members. DUTIES & RESPONSIBILITIES • Supervises and monitor the clinic staff and retainer doctors and dentist. • Ensure that quality medical and dental healthcare are deliver to all members. • Handle and manage the concerns raised by clinic staff and retainer doctors and dentist. • Monitor and ensure the accuracy, timeliness and efficiency of outpatient approval request. • Guides, coach and motivate clinic staff. Ensure that redirection to FSC is implemented and monitor. • Review, monitor and assist in the attainment of objectives, measures, targets and initiatives. • Prepare weekly and monthly report and submit to immediate superior on time. • Approval of clinic staff and retainer doctors and dentist daily time records. Investigate and resolve Notice for Correction from Claims and complaints from internal and external customer and give appropriate action plan immediately. • Ensure that clinic equipment are functional and calibrated on a regular basis and clinic facility are well maintained and request repair if needed. • Monitor clinic expenses and liquidation. • Monitor the delivery of check payments for doctors and hospitals. • Perform tasks that may be assigned from time to time. MINIMUM QUALIFICATIONS • Education – Graduate of any 4 year Medical course • Experience – At least 2 years’ experience in clinic setting or working in an HMO is an advantage. • Other skills: With above average communication and empathic skills. Good negotiator, flexible and can do multi-tasking. Must be analytic, systematic and organized. At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents. Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive. MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join MediCard Now!You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.