Jobs in Cebu City

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Our HR Shared Services Associate (I) responds to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions. Key Roles and Responsibilities: Interact with managers and employees via e-mail, web requests, live chat and phone Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms, working directly with customers to resolve recurring or standard problems Gathers information and records data in HR tools Monitors transaction status and escalates transactions, as necessary Prepares error-free written communication including e-mails and letters Escalation of appropriate actions to other parties Follow up with customers to ensure completion of task within specified performance parameters Generates daily and weekly incident reporting, translate/create documents, as necessary Work Environment: Night shift to accommodate NAMER and LATAM operations (flexibility required). Involves prolonged periods of PC and telephone usage in a fast-paced environment. Is accountable for continuously receiving and handling high volumes of work orders. Works in a team environment; interacts with multiple internal and external customers. Qualifications and Experience: Bachelor's Degree (Psychology, Human Resource Management) Ability to work on the night shift 1-2 years of related experience preferred but not required Excellent Business Writing and Verbal Communication Skills Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook Attention to Detail and Organization Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Job Title: Specialist I, Governance, Risk & Compliance Job Description This role will be focused on governance, risk and compliance of assigned client/customer contact centers. Participate in establishing a program to deter, detect and mitigate risks, including establishing capability to monitor and audit information, evaluate personnel security information, establish employee awareness, driving assurance test and supporting internal and external audits. Consult with Business to ensure balance is maintained with compliance to deliver the best security solution within the contractual, regulatory and CNX standard offering limits. Involvement in technical discussions and solutions to ensure best and the out-of-the-box ideas are disseminated to meet security with business. Responsible for driving assurance tests like the security health check of the program, review of support functions like physical security< IT Ops, Training, Quality, etc. to ensure the Corporate Security Standard is established and measured as per the requirement. Require results to be achieved through direct interaction as well as influencing other internal groups or individuals. Support incidence response and investigations, as required. Key Roles and Responsibilities:- Drive the implementation of customer security requirement, global security directives and guidelines, complement with local security instructions as needed. Facilitate customer audits, assessments and inspections, including pre-audit and post audit deliverables, pre-audit preparations and execution of remediation plans. Conduct internal audits/assessments across functions to strengthen the security practice for the site. Provide update to the site leadership with updated and progress on security initiatives. Implementation of global security directives and guidelines. Manage security incidents and investigations in accordance with the Information Security Incident Handling Process and Investigation Framework Facilitate Quarterly/Annual risk assessments based on business requirements, agreements and activities. Drive security awareness activities amongst all personnel at the contact center Perform specialized security training for target groups. Assess threats, risks, and vulnerabilities from emerging security issues and work with SMEs to remediate it. Ensure site security standards and guidelines for system configuration meets both client and CNX requirements. Perform and create procedures for system security audits, as per client requirement. Ability to work independently and coordinate cross function at a senior level. Build & maintain documentation for all procedures, as required to continually improve levels of security & controls and meet client and CNX standards. Complete all assigned, mandatory training within the timeframe provided Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports Location: PHL Cebu City - The Link Language Requirements: Time Type: Full time

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Grade: B1 SUB-B1-001 - L1 Support Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCRV and 3rd party Vendor technicians to resolve HW or SW problems Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provide status information May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Grade: B1 SUB-B1-001 - L1 Support Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCRV and 3rd party Vendor technicians to resolve HW or SW problems Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provide status information May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves careful analysis and troubleshooting to ensure smooth operation and minimal disruption. You will collaborate with different teams to maintain system stability and contribute to continuous improvement efforts, ensuring that business processes are supported effectively and efficiently. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather information and diagnose system issues. Document findings and resolutions clearly to support knowledge sharing and future troubleshooting. Monitor system performance and proactively identify potential areas of concern. Assist in the implementation of updates and patches to maintain system integrity. Support continuous improvement initiatives by suggesting enhancements based on observed system behavior. Professional & Technical Skills: Required Skill: Expert proficiency in Jakarta EE. Additional Good To Have Skills: Experience with Java Standard Edition, Spring Boot. Strong understanding of enterprise application architecture and middleware technologies. Experience with debugging and troubleshooting complex software systems. Familiarity with application lifecycle management and deployment processes. Ability to analyze logs and system metrics to identify root causes of issues. System Analyst Responsibilities: Gather and analyze user requirements and translate them into application specifications Analyze, design, test implement, and maintain application systems or web-based applications Requirements: At least 5 years of experience in systems analysis, design (include database design), development, implementation, and quality assurance Good communication, project management, strong anlytical, problem-solving skills Analyst Programmer Responsibilities: Gather and analyze user requirements and translate them into application Design, develop, test, implement, and maintain application systems or web-based applications Requirements: At least 3 years of experience in application development, programming, and systems support Good communication, strong anlytical, problem-solving skills Minimum 2 year(s) of experience is required About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: L1 Support Location: Global Grade: B1 Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems Provides daily and weekly incident tracking sheets to report on performance Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provides status information Assigns and distributes workload to meet SLA’s May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Multi-Skilled Technician - Projects, Buildings and Grounds What this job involves: As a Multi-Skilled Technician at JLL, you'll be at the heart of keeping our clients' facilities running smoothly and safely. This hands-on role combines technical expertise with problem-solving agility as you maintain, repair, and improve building systems and grounds across diverse commercial properties. You'll work independently and as part of a collaborative team to deliver preventative maintenance, respond to urgent repair requests, and support project work that enhances building performance. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll play a vital part in creating environments where businesses thrive. Your versatility across multiple trades, commitment to quality workmanship, and proactive approach to identifying improvement opportunities will directly impact client satisfaction and building operations. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, providing the training and support you need to expand your technical capabilities and grow within our organization. What your day-to-day will look like: Perform scheduled preventative maintenance on building mechanical, electrical, plumbing, and HVAC systems to ensure optimal performance and compliance with safety standards Respond promptly to reactive maintenance requests, diagnosing issues and implementing effective repairs across carpentry, painting, plumbing, electrical, and general building fabric Conduct regular inspections of buildings and grounds, identifying potential hazards, maintenance needs, and opportunities for operational improvements Support project work including minor refurbishments, tenant fit-outs, and building improvement initiatives under the guidance of project managers Maintain accurate records of all maintenance activities, materials used, and work completed using computerized maintenance management systems Coordinate with external contractors and suppliers, ensuring work is completed to required standards and within agreed timelines Ensure all work complies with health and safety regulations, building codes, and JLL quality standards while maintaining a safe working environment Provide excellent customer service to building occupants, responding professionally to queries and keeping stakeholders informed of maintenance activities Required qualifications: Trade qualification or certification in a relevant discipline (electrical, plumbing, HVAC, carpentry, or building maintenance) Minimum 3 years of hands-on experience in building maintenance, facilities management, or a similar multi-skilled technical role Demonstrated competency across multiple trades including basic electrical, plumbing, carpentry, painting, and mechanical repairs Strong understanding of health and safety regulations and best practices in building maintenance environments Ability to read and interpret technical drawings, manuals, and maintenance specifications Valid driver's license and willingness to travel between multiple sites as required Physical capability to perform manual tasks including lifting, climbing ladders, and working in confined spaces Excellent problem-solving skills with the ability to work independently and prioritize multiple tasks effectively Preferred qualifications: Additional trade certifications or licenses in electrical, plumbing, HVAC, or specialist building systems Experience with computerized maintenance management systems (CMMS) and digital work order platforms Background working in commercial office environments, retail facilities, or mixed-use properties Knowledge of building automation systems (BAS) and energy management practices Certification in working at heights, confined space entry, or other specialized safety training Experience supporting capital projects, renovations, or tenant improvement works Strong communication skills with a customer-service orientation and professional demeanor Location: On-site –Cebu, Philippines If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Coordinator – Logistics What this job involves: As a Workplace Coordinator – Logistics at JLL, you'll be the operational backbone that keeps workplaces running smoothly and efficiently. This role centers on coordinating the logistical elements that support dynamic work environments—from managing space utilization and coordinating moves to overseeing mail and package distribution, and ensuring supplies and resources are where they need to be, when they need to be there. You'll work closely with facilities teams, vendors, and employees to deliver seamless day-to-day operations while maintaining a welcoming, functional workplace experience. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and in this role, you'll be instrumental in creating environments where people can do their best work. This position requires strong organizational skills, attention to detail, and a proactive approach to problem-solving in a fast-paced setting where no two days are exactly alike. What your day-to-day will look like: Coordinate and execute workplace moves, additions, and changes, ensuring minimal disruption to daily operations and clear communication with all stakeholders Manage incoming and outgoing mail, packages, and courier services, maintaining accurate logs and ensuring timely distribution across the facility Oversee office supply inventory, placing orders as needed and managing vendor relationships to ensure cost-effectiveness and availability Support space planning initiatives by tracking occupancy, updating floor plans, and coordinating furniture and equipment allocation Serve as a point of contact for employee workplace needs, responding to service requests and troubleshooting logistical challenges with a solutions-focused mindset Maintain organized records and documentation related to workplace logistics, moves, and vendor activities Coordinate with building management, vendors, and service providers to schedule deliveries, installations, and logistical activities Support health and safety initiatives by ensuring clear pathways, proper storage of materials, and adherence to workplace standards Required qualifications: High school diploma or equivalent; associate degree or relevant coursework preferred 2+ years of experience in workplace coordination, facilities support, logistics, or office operations Strong organizational and multitasking abilities with exceptional attention to detail Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn workplace management software Excellent communication and interpersonal skills with the ability to interact professionally with all levels of staff Physical ability to lift and move office supplies and equipment (up to 30 lbs) and remain mobile throughout the workday Problem-solving mindset with the ability to work independently and prioritize competing demands Preferred qualifications: Experience working in corporate facilities, commercial real estate, or property management environments Familiarity with computer-aided facility management (CAFM) systems or workplace management platforms Basic knowledge of space planning principles and workplace design concepts Experience coordinating vendor relationships and managing service level agreements Demonstrated ability to support workplace transitions, relocations, or large-scale logistical projects Location: On-site –Cebu, Philippines If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Summary: As a Custom Software Engineer, a typical day involves designing, coding, and improving various components within systems or applications. The role requires working collaboratively within an agile environment to deliver scalable and efficient software solutions that meet unique business requirements. This position emphasizes continuous enhancement and adaptation of software to support evolving organizational goals and user needs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to ensure seamless integration of software components. Maintain high standards of code quality through thorough testing and review processes. Continuously monitor system performance and implement improvements to enhance reliability. Document technical specifications and processes to support knowledge sharing within the team. Professional & Technical Skills: Required Skill: Expert proficiency in Site Reliability Engineering. Strong understanding of system architecture and infrastructure automation. Experience with monitoring and alerting tools to ensure system health and uptime. Proficiency in scripting and automation to streamline operational tasks. Knowledge of cloud platforms and container orchestration technologies. Ability to troubleshoot complex system issues and implement effective solutions. Additional Information: The candidate should have minimum 2 years of experience in Site Reliability Engineering. This position is based at our Cebu office. Minimum 2 year(s) of experience is required About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Hybrid RESPONSIBILITIES: • Account hard copies accurately in Cebu and transmit to Manila (twice or more RTO in a week) • Assign tickets and answer inquiries logged in Accenture Support on timely manner • Send notifications on Exit related concerns • Check T&E accountability of resigning employees and provide clearance in Exit tool • Critical thinking • Keen to details OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Cebu City, e-Bloc Tower 2 SKILLS AND QUALIFICATIONS: • At least 6 months of relevant work experience • Knowledgeable on MS Office applications (Excel, Outlook) • Good communication skills • Good organizational skill • Time management • With experience on handling bulk transactions, preferred About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: L1 Support Location: Global Grade: B1 Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems Provides daily and weekly incident tracking sheets to report on performance Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provides status information Assigns and distributes workload to meet SLA’s May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: L1 Support Location: Global Grade: B1 Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems Provides daily and weekly incident tracking sheets to report on performance Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provides status information Assigns and distributes workload to meet SLA’s May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: L1 Support Location: Global Grade: B1 Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems Provides daily and weekly incident tracking sheets to report on performance Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provides status information Assigns and distributes workload to meet SLA’s May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: L1 Support Location: Global Grade: B1 Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems Provides daily and weekly incident tracking sheets to report on performance Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provides status information Assigns and distributes workload to meet SLA’s May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: L1 Support Location: Global Grade: B1 Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems Provides daily and weekly incident tracking sheets to report on performance Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provides status information Assigns and distributes workload to meet SLA’s May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Title: L1 Support Location: Global Grade: B1 Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems Provides daily and weekly incident tracking sheets to report on performance Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provides status information Assigns and distributes workload to meet SLA’s May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. L2 Technical Support / Application Support Analyst The L2 Technical Support / Application Support Analyst provides second-level technical and application support for business-critical systems and applications. This role focuses on in-depth troubleshooting, incident analysis, and root cause investigation, acting as an escalation point from L1 support while ensuring stable system performance and high service quality. Key Responsibilities: • Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of operating system, application, and configuration issues. • Analyze, diagnose, and resolve incidents escalated from L1 support within agreed Service Level Agreements (SLAs). • Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence. • Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities. • Support business and customer-facing applications, ensuring availability, performance, and functional correctness. • Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems. • Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues. Required Qualifications & Skills: • 2 years of experience in L2 Technical Support or Application Support roles. • Strong troubleshooting experience in a Microsoft Windows environment. • Knowledge in writing and executing SQL queries for investigation and support purposes. • Knowledge of command-line scripting and/or PowerShell - advantage • Experience in incident analysis, root cause identification, and problem resolution. • Ability to clearly document technical solutions and communicate complex issues to both technical and non-technical stakeholders. • Application support skills, including understanding of application workflows, integrations, and dependencies. • Strong analytical and problem-solving abilities with attention to detail. • Good English verbal and written communication skills and the ability to work collaboratively in a team environment. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Grade: B1 SUB-B1-001 - L1 Support Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCRV and 3rd party Vendor technicians to resolve HW or SW problems Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provide status information May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Grade: B1 SUB-B1-001 - L1 Support Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCRV and 3rd party Vendor technicians to resolve HW or SW problems Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provide status information May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Grade: B1 SUB-B1-001 - L1 Support Position Summary & Key Areas of Responsibility Works directly with customers to resolves recurring or standard problems Works directly with NCRV and 3rd party Vendor technicians to resolve HW or SW problems Reviews incident history to determine recurring faults Provides technical support and assistance to clients and businesses regarding hardware and software issues Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis Allocates engineer appointment times for jobs requiring multiple resources on-site Updates work orders and provide status information May respond to escalated calls Participates in product set or customer base training May implement remote fixes relying on guided search for diagnosis across multiple products Applies troubleshooting checklists Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools Basic Qualifications Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools Problem solving and analytical skills. Relationship building skills; Excellent communication skills, verbal and written as well as listening skills High school diploma Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”