Pru Life UK Cabanatuan City Nueva Ecija

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Agency Contests and Rewards Manager supports Compensation & Contest Lead in delivering the in-house insights agenda and executing agency propositions. The role conducts studies and analysis, develops and maintains agency materials and standards, and provides end-to-end execution support for agency compensation, recruitment financing, campaigns, contests, maintenance of contract (MOC), leader promotion and other agency propositions. The role also helps translate strategic direction into disciplined implementation, timely campaign settlement and practical recommendations that advance the business.

Job Accountabilities:

• Support the Compensation and Contest Lead in planning and delivering the agency insights agenda, proposition priorities and management recommendations
• Conduct agency studies from problem definition and data gathering through analysis, interpretation, documentation and presentation of actionable findings
• Prepare clear analysis, business cases, decision papers and agency materials under the direction of the Head
• Provide execution capacity for the design, assessment, refinement and rollout of agency propositions, including compensation, recruitment financing, campaigns, contests, MOC and promotion
• Develop campaign pricing and qualification forecasts, test assumptions and scenarios, and clearly communicate expected cost, participation and business impact
• Conduct post-implementation assessments of campaigns against approved objectives, forecasts, costs and participation or production outcomes, and recommend improvements
• Manage campaign costs against approved budgets, prevent overruns, identify underruns promptly and facilitate the release and redeployment of available funds to other initiatives that can further drive the business
• Partner with Agency Analytics to define data requirements and convert production, persistency, participation, qualification, forecast and management-reporting outputs into actionable insights
• Maintain accurate project plans, milestones, dependencies, risks, approvals and readiness checks for assigned propositions and campaigns
• Supervise the development, quality and timely release of campaign communication materials and campaign trackers, ensuring accuracy, consistency and suitability for agency use
• Coordinate with relevant teams to ensure campaigns are validated and settled accurately and on time, with issues, exceptions and dependencies actively monitored through closure
• Keep the Agency Manual, proposition standards, process documentation, trackers and supporting materials current and aligned with approved policies and decisions
• Prepare and maintain compensation documentation and conduct analysis or studies on agency compensation and other agency propositions
• Serve as a change agent for approved initiatives by coordinating rollout activities, stakeholder briefings, field support, feedback collection and adoption monitoring
• Collaborate with Strategy & Budget, Agency Analytics, Agency Rewards & Events, Distribution leaders, Finance, HR, Legal, Compliance, Risk, Marketing and Technology as required
• Compliance
• Ensure that all company policies, procedures, programs and instructions are carried out
• Be familiar with and understand Pru Life UK Compliance Standards. Be fully aware of the role’s responsibilities and competent to carry them out to the required standards. Report all compliance matters openly and honestly to the Compliance Officer in accordance with applicable reporting requirements. Maintain a process within the department to ensure that all relevant compliance matters are identified and reported
• Perform other functions as may be assigned

Job Specification:

• Bachelor’s degree in Business, Economics, Finance, Mathematics / Statistics, Industrial Engineering or a related discipline. A relevant postgraduate degree is an advantage
• Strong working knowledge of commercial analytics, research and insight generation, proposition execution, campaign forecasting, cost monitoring and post-implementation assessment. Familiarity with life insurance distribution, agency economics, compensation, incentive design, recruitment financing, campaign settlement and change implementation is strongly preferred
• Structured problem solving; quantitative and qualitative analysis; campaign pricing and forecasting; budget and cost management; proposition assessment; project and change management; business writing and presentation; stakeholder coordination; judgement; attention to detail; advanced PowerPoint and Excel. Experience with BI or statistical tools is an advantage
• At least 5 years of relevant experience in insights, analytics, propositions, strategy, distribution, campaign management, consulting or commercial roles, with demonstrated experience managing complex cross-functional initiatives. Insurance or financial-services experience is strongly preferred. Prior people supervision or workstream-lead experience is an advantage

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Agency Compensation and Contest Lead owns in-house agency insights agenda and agency proposition. The role leads studies and analysis that turn data into clear recommendations and translates business strategy into a coherent, agency-friendly value proposition. It is accountable for the design, assessment and project management of agency compensation, recruitment financing, campaigns, contests, maintenance of contract (MOC) and leader promotion propositions, while ensuring that agency standards, manuals and field materials remain current, consistent and practical.

Job Accountabilities:

• Own the annual and rolling agency insights agenda, prioritizing studies that address strategic management questions and improve decision quality
• Lead agency studies from problem definition through data interpretation, recommendation, stakeholder alignment and management presentation
• Build sustainable in-house insights capability by establishing methods, standards, documentation and knowledge transfer that reduce reliance on external consultants
• Oversee the design, assessment and refinement of agency propositions, including agency compensation, recruitment financing, campaigns, contests, MOC and promotion
• Translate growth strategies and initiatives into one clear agency-facing narrative, with simple value propositions and launch materials suited to field use
• Assess proposition effectiveness using agreed commercial, behavioral and field-engagement measures and recommend enhancements
• Partner with Agency Analytics to define analytical requirements and convert persistency, production, contest, forecast and management-reporting outputs into actionable insight
• Provide end-to-end project leadership for proposition development, including scope, milestones, dependencies, risks, approvals, readiness and post-launch review
• Own the governance and currency of the Agency Manual, proposition standards and supporting materials in partnership with relevant subject-matter owners
• Prepare concise executive recommendations and decision papers that explain the issue, evidence, options, implications and recommended action
• Lead, coach and prioritize the work of the Insights & Propositions Senior Manager, building a high-quality, responsive and business-oriented unit
• Collaborate with Strategy & Budget, Agency Analytics, Agency Rewards & Events, Distribution leaders, Finance, HR, Legal, Compliance, Risk, Marketing and Technology as required
• Be familiar with and understand Pru Life UK Compliance Standards. Be fully aware of the role’s responsibilities and competent to carry them out to the required standards. Report all compliance matters openly and honestly to the Compliance Officer in accordance with applicable reporting requirements. Maintain a process within the department to ensure that all relevant compliance matters are identified and reported
• Perform other functions as may be assigned

Job Specification:

• Bachelor’s degree in Business, Economics, Finance, Mathematics / Statistics, Industrial Engineering or a related discipline. A relevant postgraduate degree is an advantage
• Strong knowledge of strategy, commercial analytics, proposition design, research and insight generation. Familiarity with life insurance distribution, agency economics, compensation, incentive design, recruitment financing, campaigns and change implementation is strongly preferred
• Strategic thinking; structured problem solving; quantitative and qualitative analysis; proposition design; executive storytelling; stakeholder influence; project and change management; people leadership; judgement; attention to detail; advanced PowerPoint and Excel. Experience with BI or statistical tools is an advantage
• At least 7 years of relevant experience in strategy, insights, analytics, propositions, consulting, distribution or commercial roles, including at least 3 years leading people or major cross-functional programs. Insurance or financial-services experience is strongly preferred

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

What does the job do for the Company?

▪ Lead strategic customer experience projects, customer lifecycle management, and transformation initiatives in support of the CX Head (VP) and enterprise priorities
▪ Translate the CX strategy into prioritized roadmaps, journey designs, engagement programs, end-to-end customer communications, business cases, and execution plans across lifecycle stages, journeys, touchpoints, and processes
▪ Oversee Voice of Customer (VoC) programs and customer data analysis to surface actionable insights, root causes, and opportunities for improvement
▪ Govern CX dashboards, KPIs, and reporting cadence for leadership forums, ensuring reliable measurement of customer, operational, and project outcomes
▪ Drive process redesign and service improvement initiatives using Lean Six Sigma and other continuous improvement methodologies
▪ Partner with cross-functional stakeholders to implement improvements that enhance customer outcomes, efficiency, controls, and employee adoption
▪ Act as a deputy to the CX Head (VP) for strategic initiatives, governance reviews, and escalation management on key programs affecting customer experience

What end result does it produce?

▪ Improved customer satisfaction, loyalty, engagement, opt-in, contactability, and retention/persistency outcomes across the customer lifecycle
▪ Delivery of strategic projects on time, within scope, and with measurable business impact
▪ Sustainable process improvements supported by data, governance, and continuous improvement discipline

How would “success” for this position be described?

▪ Consistent achievement of CX, lifecycle engagement, opt-in, contactability, retention/persistency, operational, and project KPIs with clear evidence of customer and business impact
▪ Strong stakeholder confidence driven by disciplined execution, actionable insights, and effective change leadership

1. Lead the planning, prioritization, and delivery of strategic CX projects, customer lifecycle management initiatives, customer journey mapping and design, and transformation programs in partnership with the CX Head (VP)

2. Manage enterprise VoC programs, customer feedback loops, and data analysis to identify trends, pain points, and improvement opportunities

3. Develop business cases, project charters, governance materials, and implementation roadmaps for initiatives across service, journey, and process domains

4. Use Lean Six Sigma and related methodologies to analyze root causes, redesign processes, and improve quality, turnaround time, and customer effort

5. Own CX dashboards and management reporting, including KPI definitions, insight generation, executive updates, and escalation of key risks and issues

6. Coordinate with Operations, Distribution, IT, Digital, Product, Marketing, Risk, and Compliance teams to deliver cross-functional initiatives and consistent end-to-end customer communications across lifecycle stages

7. Establish and monitor project governance, milestones, dependencies, and benefits realization to ensure timely and effective execution

8. Conduct customer, channel, lifecycle, and journey analytics to deepen understanding of segment needs and inform engagement programs and initiatives that drive customer loyalty, opt-in, contactability, retention/persistency

9. Drive continuous improvement of customer journeys and service processes through measurement, experimentation, closed-loop action management, and CX-led interventions that support retention/persistency and customer loyalty.

10. Design and manage customer engagement programs and end-to-end communications that strengthen customer centricity, improve opt-in and contactability, and support adoption, retention, and persistency

11. Lead and develop the team through clear goals, coaching, performance management, and capability building in project delivery, analytics, and process improvement

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Quality Assurance Senior Manager is responsible for independently assessing the effectiveness of compliance-related processes, controls, and governance frameworks across the organization. The role provides assurance to management regarding adherence to regulatory requirements, internal policies, market conduct standards, and best practices.

The position leads and supports flexible, risk-based quality assurance activities whose scope may vary depending on regulatory priorities, emerging compliance risks, business needs, and Group guidance. Reviews may include regulatory gap assessments, thematic or deep-dive assessments, control effectiveness validations, and other assurance activities necessary to evaluate adherence to applicable laws, circulars, regulatory expectations, internal policies, and Group standards. The role also provides insights on emerging compliance risks, process weaknesses, control gaps, root causes, and opportunities for enhancement to support informed management decisions and continuous improvement.

Job Accountabilities
Lead Compliance Quality Assurance Reviews

• Plan and execute risk-based quality assurance reviews with flexible scope, aligned to regulatory requirements, Group guidance, internal policies, market conduct expectations, and other compliance-risk priorities identified through the Annual Compliance Plan, management direction, or emerging risk considerations.
• Perform end-to-end reviews of policies, procedures, controls, monitoring activities, management oversight, and operational practices.
• Assess design and operating effectiveness of preventive, detective, and corrective controls.
• Evaluate compliance with applicable laws, regulations, circular letters, regulatory expectations, internal policies, governance standards, and relevant Group requirements or guidance.

Support and proactively update the list of quality assurance reviews based on review traction, emerging considerations, and priorities identified for the mid-year and Annual Compliance Plan (ACP).

• Provide inputs to Compliance Officer or its assignee in completing the annual Risk Control Self-Assessment (RCSA).
• Actively participate/engage in providing inputs about areas for consideration during the annual planning sessions of the Compliance Department.
• Help the Compliance Officer in the preparation and completion of ACP paper for approval of Group Compliance, Executive Risk Committee and Audit Committee.

Align and discuss with the Quality Assurance Head, Compliance Officer, and other relevant stakeholders any regulatory breaches or potential compliance risks uncovered during QA reviews, including appropriate escalation, management actions, or follow-through, as necessary.

• Work with relevant process owners, stakeholders, regulatory teams, and Group counterparts, as applicable, in identifying and validating issues, assessing root causes and risk implications, and calibrating observations against applicable regulatory requirements, internal policies, Group Guidance, market conduct expectation.
• Prepare, review, challenge and endorse QA reports that clearly articulate findings, root causes, risk implications, and agreed corrective actions, while actively managing action owners, target timelines, and follow through to support timely execution and closure of remediation activities.

Ensure adherence of the work unit to compliance and risk management standards.

• Proactively contribute to meetings/workshops of local risk management to ensure risk topics are appropriately discussed
• Timely and complete submission of agreed deliverables such Monthly WLF Screening and annual periodic reviews as committed in the Annual Compliance Plan.

Ad-hoc and other Compliance Projects and activities

• All other assignments where the compliance functions are needed and relevant.
• Assist and coordinate Group reviews, as applicable.
• Lead and coordinate regulatory inspection, as applicable.
• Ensure compliance systems process integrity through regular reviews to ensure accuracy of data/information reported, e.g., CTR, STR Name screening alerts.

Job Specification:

• College graduate with Business, Accounting, or Law Degree.
• Compliance, Internal Audit, Risk Management, Internal Controls, Insurance Operation, Quality Assurance, Data Analysis.
• Unquestionable integrity to enable independence and objectivity.
• Strong leadership skills.
• Ability to work with minimum supervision and can act on own initiative.
• Understanding of the complexities of the business environment and can adapt to changes.
• Resourceful and with the ability to deal with ambiguity and other organizational complexities.
• Ability to handle pressure and unexpected responses from internal and external customers.
• Clearly, confidently, and competently express ideas, both in oral and in written form.
• At least three (3) years of work experience in internal audit or compliance preferably in a life insurance company.
• With leadership experience (Managerial role is preferred).

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Senior Software Engineer is responsible for developing both front-end and back-end components of our PLUK systems. They design, develop, and maintain fully-fledged and functioning applications/services/platforms utilizing and interfacing with databases and other API’s as needed.

They evaluate the needs of both business and client users and analyze any technical issues to program highly functional systems. They are also responsible for staying updated on application development technologies, frameworks and coding languages.

Job Accountabilities

• Excellent written and oral communication skills
• Work with development team members and leads in the design, development, and maintenance of software solutions
• Design and implement client-side and server-side architecture
• Build the front-end components of applications through effective visual design and functionality
• Develop and manage well-functioning databases, applications, and systems
• Write self-contained services and APIs that can effectively interface with other applications and systems
• Thoroughly test created software to ensure both quality, responsiveness and efficiency
• Troubleshoot issues, debug and upgrade developed software as necessary
• Remediate Security vulnerabilities with their developed software applications and services
• Collaborate with various stakeholders e.g., Business partners and other teams such as Enterprise Technology Architecture, DevOps teams, etc. in the development and implementation of their applications
• Ensure that all company policies, procedures, programs and instruction are carried out
• Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department to ensure that all relevant compliance matters are identified and reported.
• Perform other functions as may be assigned

Job Specification

• Bachelor’s degree in Engineering, IT, Computer Science, or other equivalent courses
• Front-end technology: Expertise in front-end technologies, including JavaScript, CSS3 and HTML5 and third-party libraries such as React Js, Angular, jQuery and LESS Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Database and cache: Familiarity with DBMS technology, including SQLServer, Oracle, MongoDB and MySQL and caching mechanisms such as Redis, Memcached and Varnish
• Development languages: Knowledge of server-side programming languages including Net, Java, Ruby and Python
• Basic design ability: Including knowledge of UI/UX and basic prototype design
• Server: Experience working with Apache servers, or deploying to Cloud platforms such as AWS / Azure / Google Cloud Platform
• At least 3 years of experience as a Full Stack Developer or similar role
• Experience developing desktop and web applications and services

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Responsible for managing, designing, building, and maintaining the data infrastructure that supports the organization's data analytics and machine learning initiatives. This includes developing and managing data pipelines, building and optimizing data warehouses and data lakes, and ensuring the quality and security of data.

Job Accountabilities

• Create and maintain optimal data pipeline architecture
• Assemble large, complex data sets that meet functional / non-functional business requirements
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, AWS ‘big data’ technologies, etc
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics
• Work with various stakeholders e.g., Business partners, Data and Design teams, etc. to assist with data-related technical issues and support their data infrastructure needs
• Ensure that all company policies, procedures, programs and instruction are carried out
• Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department to ensure that all relevant compliance matters are identified and reported
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• Perform other functions as may be assigned

Job Qualifications

• Bachelor’s degree in Engineering, IT, Computer Science, or other equivalent courses
• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
• Experience with data pipeline and workflow management tools: Qlik Replicate, FiveTran, Azure Data Factory etc
• Experience with Azure cloud services
• Experience with stream-processing systems: Qlik Replicate, FiveTran
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Product Implementation Manager is responsible for supporting the Product Implementation Lead in managing the technical and implementation vertical of PLUK’s Product Management unit.

Roles and Responsibilities: A. Product Roadmap, Strategy, and Governance *Support the Product Implementation Lead in providing feasibility assessment and high-level timelines for recommended product projects in the product roadmap.
*Support the Product Implementation Lead in providing technical updates for assigned projects, Day 2, and product performance in the regular Product Steering Committee meetings.
*Support the Product Implementation Lead in overseeing the implementation of RACI document or other governance documents for activities related to product implementation.

B. Product Development
Support the Product Implementation Lead in providing implementation timelines and resources to the PSC.
8Develop implementing guidelines and secure approval following RACI. *Support the Product Implementation Lead in holding product kick-offs with internal stakeholders focusing on technical requirements, resources and timelines for technical team including but not limited to Operations, Finance/Actuarial, Tech, R&C, Legal, Data Science.
*Support the Product Implementation Lead in securing PSC’s approval for product’s design and launch date.
*Facilitate creation of technical requirements for system development including creation of product requirements, ensuring requirements are sufficient to support the product design.
*Oversee system development activities including but not limited to system development, SIT, UAT, sign-off, deployment, ensuring activities are executed as per timeline, scope and requirements, and following RACI.
*Ensure operational processes are in place before product launch. *Management of timeline of the above activities including implementation timelines.
*Support the Product Implementation Lead in facilitating the go or no-go checkpoint and manage launch checklist to ensure readiness of technical activities prior to launch
*Oversee technical deployment, ensure readiness, and release advisory prior to launch.
*Perform lessons learned sessions for product implementation after launch.
*Manage timeline of the above activities including implementation timelines.

C. Post-Launch Monitoring
*Ensure monitoring facilities are in place upon product launch.
*Support the Product Implementation Lead in monitoring new product performance against target, escalate and recommend necessary action to address performance issues.
*Support the Product Implementation Lead in maintaining portfolio performance monitoring for presentation to the regular PSC meeting.
*Support the Product Implementation Lead in conducting an annual product review to gauge product performance.

D. Post-Launch Support
*Support the Product Implementation Lead in maintaining the Day 2 list and ensure scope, requirements, risk and timeline are defined per item, in coordination with relevant internal stakeholders. Emil James Marquez *Support the Product Implementation Lead in recommending Day 2 prioritization to the PSC.
*Monitor Day 2 execution following prioritization. Product Implementation Lead *Provide technical support to existing products as needed.

Qualifications
*At least 5 years of experience in life insurance product management or equivalent
*Graduate of Mathematics/Actuarial Science, Finance, Business or equivalent in a reputable university
*Knowledgeable in life insurance products and regulations
*With experience in managing projects end-to-end and collaborating with cross-functional units within a life insurance company
*Strong skill in technical product development including requirements build, product set-up in the system, UAT execution, and post-launch/day 2 solutioning.
*Strong knowledge and experience working with life insurance front-end and back-end systems is a plus. *FLMI designation preferred

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Reporting to the Product Management Head, the Product Strategy Lead is responsible for managing the commercial and strategic vertical of PLUK’s Product Management unit.

Roles and Responsibilities:
A. Product Roadmap, Strategy, and Governance
*Support the Product Management Head in developing the product strategy and roadmap by providing sound, data-driven recommendations based on competitive, customer, distribution, and organizational insights across the portfolio.
*Oversee the Product Steering Committee (PSC) meetings together with the Product Management Head including finalization of agenda, presentation, and minutes. Present portfolio view of projects and commercial updates and timelines of assigned product projects.
*Develop and oversee implementation of RACI document or other governance documents for activities related to product design and commercial launch.
*Assist the Product Management Head in preparation of business performance reports specifically the insights and recommendations. Product Strategy Lead
*Prepare Product Inventory for annual submission to the Insurance Commission.

B. Product Development
*Create product design and proposition. *Present product design and proposition for PSC’s approval.
*Spearhead product kick-off with internal stakeholders focusing on design, proposition, resources and timelines including but not limited to marketing, training, and sales.
*Secure PSC’s approval of product’s name, design, metrics, and launch date in collaboration with relevant stakeholders ex. pricing, marketing, and product implementation.
*Create sales illustration and other commercial requirements for product development.
*Oversee development of marketing, training, and sales materials including review and sign off.
*Facilitate go or no-go checkpoint and manage launch checklist to ensure readiness of commercial activities prior to launch.
*Perform lessons learned sessions for product strategy after launch including Agency feedbacks.
*Monitor timely and accurate release of launch announcement.
*Perform lessons learned sessions for product strategy after launch.
*Gather agency/stakeholder feedbacks after launch.
*Manage timeline of the above activities including marketing, training, and sales timelines.

C. Product Intelligence
*Conduct an annual product review to gauge competitiveness of the product portfolio.
*Provide timely and accurate competitor/market updates to the PSC. Product Management Head
*Release competitor advisory to sales and other relevant internal stakeholders as needed.
*Manage the internal product log file as one source of truth for products offered.

D. Proposition
*Conduct distribution or client FGDs to gauge product project’s marketability. *Perform client or distribution product presentations as support to sales. *Support propositions training to strengthen sales knowledge on how to sell products.

Qualifications
*At least 10 years of experience in life insurance product management or equivalent
*At least 5 years of experience as a people manager
*Graduate of Mathematics/Actuarial Science, Finance, Business or equivalent in a reputable university
*Knowledgeable in life insurance products and regulations
*With experience in managing projects end to end and collaborating with cross-functional units within a life insurance company
*Strong skills in product proposition, business narratives, competitor research *Strong presentation skills and can manage clients and distributors
*FLMI designation preferred

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Business Resilience Manager leads the annual departmental Scenario Analysis programme and Business Continuity/Operational Resilience assurance activities. The role provides relevant disruption scenarios based on the
critical activities stated in departmental Business Continuity Plans, prepares exercise materials, facilitates scenario analysis sessions and tabletop exercises, and performs quality assurance reviews of departmental Business
Continuity Plans and Critical Business Services to confirm completeness, consistency, and alignment with BCM and Operational Resilience requirements. The role is accountable for the quality, timely completion, and effectiveness of
assigned resilience activities; documents outcomes; drives remediation actions through to closure; promotes consistent execution of BCM and Operational Resilience requirements; supports timely management reporting; and
contributes to the continuous enhancement of business continuity and operational resilience capabilities across the organization.

Annual Departmental Scenario Analysis

• Coordinate the annual Scenario Analysis programme across departments, ensuring agreed timelines, participants, templates, and deliverables are completed.
• Design practical and relevant disruption scenarios based on departmental processes, key dependencies, critical activities, and business continuity risks.
• Prepare session guides, scenario injects, attendance records, outcome templates, and supporting materials for scenario analysis workshops

Exercise Facilitation and Tabletop Support

• Facilitate departmental scenario analysis sessions and support BCM tabletop exercises to validate response arrangements, decision-making, escalation, and recovery actions.
• Guide participants through structured discussions, capture key observations, and ensure outcomes are clearly linked to BCP or BC Plan Lite improvements.
• Support post-exercise debriefs and ensure lessons learned are documented in a consistent and auditable manner.

Remediation Tracking and Closure

• Maintain a central tracker of findings, gaps, agreed actions, owners, target dates, risk ratings, and closure status arising from reviews, scenario analysis, and exercises.
• Follow up with action owners to drive timely remediation and escalate overdue or material items to the BCM Lead, relevant management forums, or accountable stakeholders.
• Validate closure evidence and ensure completed actions are reflected in updated BCPs, BC Plan Lites, exercise records, and assurance documentation.

BCM Assurance Support and Reporting

• Support BCM assurance activities by consolidating review results, exercise outcomes, action status, and key risk themes for management reporting.
• Prepare concise reports, dashboards, and management updates covering BCP review progress, scenario analysis completion, remediation status, and recurring issues.
• Maintain complete and accessible records to support internal assurance, audit reviews, governance reporting, and evidence requests. agreed timelines, and intended control or business outcomes, proactively addressing issues that may affect effective completion.
• Resolve routine to moderately complex or non-standard resilience issues by analysing available information, identifying practical options, and applying established BCM and Operational Resilience standards, procedures, precedents, and escalation routes.
• Exercise independent judgment within established guidelines and delegated authority. Escalate to the BCM Lead matters that are material, high-risk, outside approved standards or authority, require policy interpretation or exception, involve significant stakeholder disagreement, or may affect regulatory,
customer, operational, or reputational outcomes.

Third-Party Business Continuity Review Support

• Support the review of third-party business continuity arrangements by coordinating requests, reviewing submitted materials, and identifying continuity-related gaps or follow-up items.
• Coordinate with vendor owners, procurement, risk, and relevant business stakeholders to obtain clarifications and track required remediation actions.
• Escalate material third-party continuity concerns to the BCM Lead for management review and inclusion in relevant reporting.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Customer Engagement Manager is responsible for developing and executing strategic engagement programs that nurture and engage existing customers and acquired leads through online and offline efforts. This role focuses on journey design, behavioral tracking, and multi-channel engagement to drive lead qualification readiness and customer conversion. The ideal candidate is strategic, data-driven, and skilled at translating customer insights into impactful engagement strategies.

Primary Ownership

• Lead the nurturing strategy for existing customers and new leads
• Own engagement journey design and execution, partnering with CEP team for platform delivery
• Ensure lead qualification readiness through targeted engagement flows and scoring models
• Analyze customer data and interactions to gain insights and identify opportunities

Key Activities

• Create and launch nurture journeys for existing customers and new leads
• Develop programmatic initiatives to sustain lead engagement over time
• Track and score behavior based on clicks, opens, and responses
• Drive engagement through multi-channel touchpoints (e.g., email, SMS, Viber) and content
• Monitor, report, and analyze campaign performance and engagement metrics

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.