TaskUs Philippines

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Campaign Lead (POC) serves as the primary point of contact for assigned campaigns, ensuring quality and productivity targets are met while keeping all stakeholders aligned. This role manages day-to-day coordination between the client and internal teams (Operations, Quality, and Training), drives calibrations, communicates campaign performance, and ensures campaign goals are clear, understood, and consistently executed especially across multiple simultaneous campaigns.

Key Responsibilities

Performance Ownership (Quality & Productivity)

• Own day-to-day campaign performance and ensure delivery against productivity and quality targets.
• Monitor operational metrics, identify risks and blockers, and implement corrective actions to maintain goal attainment.

Calibration & Alignment

• Lead calibration sessions to ensure consistent quality interpretation across operations, quality teams, and trainers.
• Drive alignment on guidelines, scorecards, and any policy/standard updates to minimize variance and improve quality consistency.

Client Management & Communication

• Serve as a key point of contact for the client, providing updates on performance, risks, root causes, and action plans.
• Communicate proactively and professionally, ensuring the client has clarity on progress, outcomes, and next steps.

Multi-Campaign Management

• Manage multiple campaigns simultaneously, ensuring goals, scope, and success metrics for each campaign are clearly understood by all stakeholders.
• Prioritize workload effectively to meet deadlines and maintain stable execution across campaigns.

Cross-Functional Collaboration

• Coordinate closely with Operations, Quality, and Training teams to address performance gaps and drive continuous improvement.
• Ensure all stakeholders are informed, aligned, and accountable to campaign requirements and updates.

Required Skills & Qualifications

• Strong communication and stakeholder management skills (client-facing experience preferred)
• Proven ability to manage both quality and productivity performance in an operational setting.
• Experience running or supporting calibrations, aligning standards, and driving consistency across teams.
• Highly organized with the ability to juggle multiple priorities and campaigns.
• Confident in handling escalations, setting expectations, and driving resolution.
• Experience with performance reporting, scorecards, dashboards, and improvement frameworks (e.g., RCA, CAPA).
• Ability to work effectively with operations, quality teams, and trainers in a fast-paced environment.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Learning Experience Designer will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization.

SPECIFIC RESPONSIBILITIES

The LX Designer for this campaign will:

• Provide instructional design services to the following key functions:
• Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches
• Operations Management, Quality and PST to address performance gaps in production
• Organizational Development (OD) for continuing education and skills enhancement
• Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)
• Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following:
• Analyzing learning needs
• Conduct audience, context ,content, and available performance analysis when determining a design for a particular project
• Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data
• Determining required skills and competency levels for learners/ participants
• Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning
• Identifying training objectives and performance targets
• Determine target objectives for identified learning content and target audience
• Defining instructional design strategy
• Identify best method to deploy learning experience or instructions
• Scoping/outlining training content
• List details of proposed training content , indicating duration and method
• Building training curriculum/lesson plan
• Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed
• Writing storyboards/scripts
• Collaborate with SMEs in finalizing learning content that is critical for learners/ participants
• Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool
• Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information
• Designing facilitator and participant guides
• Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom
• Write information that will aid learning and engagement for participants for brick and mortar or virtual classroom
• Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions
• Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course
• Provide feedback to identified participants after the sessions, as appropriate
• Creating knowledge and skills assessments
• Design and write appropriate means to measure and evaluate learning and knowledge of participants
• Evaluating learning effectiveness
• Gather relevant data comparison of performance and training effectiveness
• Collaborate with key departments to gather and collate relevant data for evaluating learning
• Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation
• Collaborate with project team members and relevant departments to identify points to improve
• Suggest ways to improve and/or sustain performance based on results of evaluation
• Discover and implement techniques to drive online learning adoption and content usage.
• Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.
• Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines
• Develop learning content
• Conceptualize the overall look and feel of digital learning lessons.
• Produce development brief outlining the mood board and suggested interactions to be used in the lesson
• Coordinate with the LX Design Team to recommend the best interaction or media to present the content.
• Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses.
• Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every single output.
• Manage the overall development
• Lead or work with the project team and keep track of the development progress.
• Work with media developers to create the assets needed for the project
• Report milestone progress, risks, and red flags to project leads and managers.
• Work with other workstreams
• Work with the LMS team to set up the course page and upload the content
• Work with the Design team to ensure reviews are done in a timely manner
• Identify opportunities and lead initiatives to improve the team’s processes and output.
• Analyze the team’s opportunities in developing learning materials.
• Plan for learning sessions.
• Facilitate learning sessions.
• Accomplish administrative tasks to help drive projects to timely and quality completion.
• Maintain task and project trackers.
• Participate in project meetings.
• Provide updates to project team members.

The success of the LX Designer will be measured through:

• Implementing training programs that reflect a learner-centered teaching philosophy
• Addressing identified learning/performance gaps
• Improving training absorption and retention
• Hitting defined KPI targets/goals
• Adhering to agreed timelines
• Presentation and application of innovative learning media within a specified period
• Contribution and impact of developed media to learning, measured by Kirkpatrick’s Levels of Evaluation (Levels 1 to 3).

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

Bachelor’s degree or equivalent in Instructional Design or closely related course.
Master's degree in Instructional Design, Distance Education or Educational Technology is a plus.

WORK EXPERIENCE

• 3-5 years designing learner-centered training programs and developing related training materials
• 3-5 years conducting learning needs analyses to identify situations addressable by training solutions
• Working knowledge of adult learning, instructional design, and evaluation principles and practices
• Drafting measurable training goals and learning objectives (in all three learning domains)
• Developing appropriate learning assessment strategies and instruments

TECHNICAL SKILLS

• Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
• Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
• Experience with E-Learning design principles, practices, and platforms (LMS)

OTHER SKILLS

• Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions
• Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing
• Demonstrated ability to interact with peers, management and other departments in a professional manner
• Strong organizational and interpersonal management skills
• Ability to manage time effectively and efficiently
• Self-motivated and directed with keen attention to detail

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The HRIS Specialist will play a crucial supporting role within the Business Analysis team, focused primarily on UAT, feasibility checking, impact analysis, documentation, and research to ensure smooth operations and functional reliability of our tools and processes.

This position offers a hands-on opportunity to learn the fundamentals of business analysis, system support, and operational efficiency within a corporate environment. The intern will assist Business Analysts (BAs) in managing workflows, maintaining critical resources, and contributing to ongoing projects.

• Work across the various Essex Workday Modules: HCM (Benefits, Compensation), Advanced Compensation, Performance & Talent, Time Tracking, Absence, Workday Adaptive, Recruiting, and Learning.
• Participate on bi-annual Workday Feature Release Testing and Documentation
• Partner closely with HRIS team, business, and support teams to understand system end-user needs and provide recommendations
• Assist in rollout and implementation of HR programs.
• Documents requirements, processes, solution recommendations, test plans, and change management impacts.
• Respond to employee, manager, and HR team requests and escalate issues as appropriate
• Analyzes, troubleshoots and helps resolve HRIS issues in a timely manner.
• Continuously increases knowledge in HR technology by serving as an expert on functional capabilities, staying informed on product capabilities and trends, and interacting with vendor communities.
• Coordinate and perform system testing to ensure requirements are met
• Assist project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance signoff
• May guide and/or assist with other Human Resources Information Systems projects as assigned.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does an Operations Manager do? Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to make sure that they deliver a Ridiculously Good customer experience to our clients.

Imagine going to work with one thing on your mind: solving operational business issues through innovation. Your tasks center on managing relationships with Teammates and Team Leaders, and developing their daily work-related skills and practices.

As an Operations Manager, you will;
● Devise effective plans on how each Teammate and Team Leader could reach their targets;
● Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly;
● Assign tasks that would capitalize Teammates and Team Leaders' strengths while addressing their weaknesses; and
● Gain the trust and respect of your team members, which includes reaching out, having short chit-chats, and conducting regular one-on-one sessions that make them feel valued and respected.
● Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities.

Do you have what it takes to become an Operations Manager?
Requirements:
● At least 3 years of working experience in customer experience operations and management roles
● Skills in leading and managing an operations team
● Good track record of meeting and delivering targets
● Great verbal and written communications skills
● Aptitude for multi-tasking and working in a fast-paced environment
● Ability to take the lead in analyzing situations and data

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Data Visualization Analyst role with TaskUs:

Think of yourself as someone who works on developing dashboards and reports for the business.

Imagine yourself going to work with one thing on your mind: to work closely with internal and external stakeholders (Business Insights, Data Engineering, Operations, Support groups, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times.

Key Responsibilities:

• Design performance efficient, impactful reports and visualizations for business and technical audiences.
• Making large and/or complex data more accessible, understandable and usable.
• Transforming, improving and integrating data, depending on the business requirements.
• Responsible for data federation.
• Create and maintain a reports' instruction manual.
• Delivering the data in a useful and appealing way to users.

Required Qualifications:

• At least 2 years of proven hands-on experience in SQL, Python, & Power BI.
• Exposure to ETL, databases / data warehouse that relates to developing reports using Power BI.
• Ability to work with large amounts of information and see the ‘bigger picture’.
• Excellent analytical and problem solving skills
• Strong attention to detail & critical thinking
• Communication skills, both written and verbal
• Excellent math skills (optional but preferred)
• Ability to contribute proactively both independently and as part of a team.

Education / Certifications:

• Bachelor's Degree in Computer Science, Mathematics, Statistics, programming background (is a plus!) or Information Technology, Master's Degree in Statistics.

Work Location / Work Schedule / Travel:

• Night Shift (9pm onwards) | must be amenable for a rotating shift if needed
• WFH but must be amenable to report onsite when needed
• Amenable to start ASAP or in 30 days

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Team Leader do? Imagine yourself going to work to provide the best customer experience for your clients through your team. At the same time, as you look at your tasks for the day, you must drive the performance of your Teammates for them to continuously hit their goals. You must coach and manage them and act as a bridge between your Teammates and the other departments.

As a Team Leader, you will:
● Manage day-to-day planning and operations of your team;
● Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
● Organize and handle the team and make sure everyone adheres to their schedules;
● Train and help in the development of your team by conducting team huddles and coaching sessions;
● Evaluate the strengths and weaknesses of your Teammates;
● Offer solutions for your team’s growth and development;
● Create reports of your team’s performance and document feedback from your client;
● Manage issues that might arise, including HR-related ones;
● Think of solutions creatively; and
● Act as the liaison between the management and your team.

Do you have what it takes to be a Team Leader?

Requirements:
● At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
● Minimum of one year experience supporting a financial campaign;
● Excellent verbal and written communication skills;
● Above-average technical know-how;
● Previous experience working in phone, email, and live chat customer support roles;
● Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
● Flexibility and willingness to work on different shifts.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Quality Supervisor do? Think of yourself as someone who provides performance enforcement, mentorship, guidance, and career development advice to TaskUs’ Quality Analysts.

Imagine yourself going to work with one thing on your mind: to supervise the performance of Quality Analysts (QAs) and ensure their compliance with processes. Your tasks center on supporting QAs in analyzing and resolving client issues and concerns, which include the execution of escalation procedures.

As a Quality Supervisor, you will:

• Mentor, guide, and help develop a career path for Quality Analysts;
• Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures;
• Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;
• Establish ambitious but realistic team goals;
• Work with direct reports on plans for executing and measuring progress and sharing results; and
• Identify actionable insights, offer recommendations, and shape team’s strategy.

Do you have what it takes to become a Quality Supervisor?

Requirements:

• At least 2 years of relevant people management experience within or beyond the BPO space.
• Ability to think strategically and solve problems through creative means
• Background in providing constructive feedback and implementing corrective action plans
• High-level understanding of customer confidentiality standards
• Passion for developing the skills and know-how of team members
• Experience in mediation and conflict resolution techniques

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Sourcing Specialist really do? Think of yourself as a pied piper attracting ridiculously good talent to join and nurture their careers with Us. As a Sourcing Specialist you will conceptualize, develop, and implement innovative recruitment marketing strategies for TaskU to help ensure hiring requirements are delivered.

You will leverage on your understanding of the business and integrate that into sound sourcing efforts. While the general discipline still falls under marketing, you will specialize in graphic design, making sure our talent marketing materials preserve our unique employer brand while resonating with the type of talent we hope to attract.

Requirements:

• Two years of experience in sourcing, recruitment marketing
• A Bachelor’s Degree in Human Resource Management, Business Studies/Administration/Management, Marketing, Psychology or equivalent
• Proficient in Google and Microsoft applications
• Proficient in Adobe Photoshop, Illustrator, and other design software
• Excellent communication, interpersonal, and organizational skills
• Experience in events coordination and database management

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• As an Applications Analyst, you will plan, implement and document all aspects of the specific project you are working on.
• You will coordinate internal resources and third parties/vendors for the flawless execution of projects.
• You will lead the team in analyzing project requirements - including scoping, setting up discovery meetings and work estimation.
• You will develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• You will also develop a detailed project plan to track progress of each project.
• You will use appropriate verification techniques to manage changes in project scope, schedule and costs.
• You will measure project performance using appropriate systems, tools and techniques.
• You will report and escalate to management as needed. You will manage the relationship with the client and all stakeholders.
• You will establish and maintain relationships with third parties/vendors.
• You will create and maintain comprehensive project documentation - including Business Requirements Documents and project status.
• You will also maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.

Required Qualifications:

• Someone with a proven working experience (5+ yrs) as an Applications Analyst in IT.
• Someone with a solid technical background, with working knowledge (or hands-on experience) of Oracle Fusion ERP.
• With hands-on knowledge implementing and supporting Financials, Procurement, and Projects modules.
• Someone with solid experience with different industries like the financial sector, manufacturing, distributions and BPO industry.
• We need someone with excellent client-facing and internal communication skills.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Business Insights Analyst role with TaskUs:

• Focus: Strategic influence, mentorship, and high-level stakeholder management.
• Strategic Storytelling: Architect data-driven narratives that translate complex datasets into high-level business stories, directly influencing executive strategy and pivoting organizational tactics.
• Decision Support Leadership: Oversee the synthesis of complex data into actionable frameworks, ensuring insights are prioritized based on their potential for business impact.
• Stakeholder Synthesis: Serve as the primary consultant to business partners, translating technical analytical findings into executive-ready next steps and strategic roadmaps.
• Reporting Strategy & Oversight: Define the roadmap for ad-hoc and automated reporting, ensuring all outputs align with core business KPIs and long-term objectives.
• Cross-Functional Orchestration: Lead collaborations with Data Visualization and Engineering teams to build scalable, repeatable reporting ecosystems that maintain high standards of data hygiene and trend discovery.
• Technical Liaison: Bridge the gap between technical teams and business units by translating high-level business requirements into robust technical specifications and vice versa.
• Insight Governance: Direct the integration of disparate data sources and the development of strategic assumptions to identify untapped market opportunities and business risks.

Must-Have Core Competencies:

• Statistical Modeling & Analysis: Ability to run rigorous statistical analysis on labeling outputs and determine the exact testing or sampling needed to improve the classifiers.
• Intermediate SQL: Ability to independently query and extract raw labeling data to serve as the source of our dashboards and reports.
• Data Visualization: Proficiency in tools like Looker Studio, Tableau, or Power BI to translate complex statistical findings into clear, actionable dashboards.
• Experience in handling AI related projects
• AI/ML Background | Foundational ML / NLP Evaluation: Understanding of core machine learning metrics (Precision, Recall, F1 scores, etc.) to properly evaluate classifier performance and familiarity with the technical concepts and language.

Optional Skills:

• A/B Testing Framework Design: Experience setting up control groups for process changes.
• Root Cause Analysis: Ability to transition the role from simply reporting numbers to identifying the cause of errors.

Education / Certifications:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.

Work Arrangement:

• 100% onsite
• Night Shift
• Site: Imus, Cavite or Ortigas
• Amenable to start ASAP

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.