Visa Philippines

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Commercial Contract Standards & Operations (CCSO) team enables consistent and scalable commercial contracting by establishing standards, governance, workflows, knowledge assets, and capabilities that support Visa Legal and enterprise contracting initiatives.

The Project Coordinator, Contracting Operations supports the day-to-day administration and maintenance of CCSO programs, standards, governance assets, knowledge resources, and operational processes. The role helps ensure contracting standards, guidance, templates, workflows, and related assets remain organized, accurate, accessible, and current.

The position partners with CCSO team members, Legal stakeholdersGlobal Client Contracts, Contract Engagement, and technology stakeholders to support knowledge management, governance operations, communications, documentation, and continuous improvement initiatives.

Key Responsibilities

Knowledge Management & Content Administration

• Support administration of CCSO knowledge resources, repositories, and collaboration sites.
• Maintain standards libraries, guidance documents, playbooks, templates, job aids, and related content.
• Coordinate content reviews and updates with designated content owners.
• Support document publishing, metadata management, version control, and content organization activities.
• Perform periodic audits to identify outdated, duplicate, or incomplete content.

Governance & Operational Support

• Maintain governance trackers, action-item logs, issue trackers, and operational dashboards.
• Coordinate recurring meetings, working sessions, and governance activities.
• Track decisions, action items, deliverables, and follow-up activities.
• Support preparation of meeting materials, agendas, status updates, and summaries.
• Assist with operational reporting and documentation activities.

Communications & Enablement Support

• Support preparation and distribution of communications, newsletters, announcements, and program updates.
• Assist with development of training materials, job aids, user guides, and enablement resources.
• Coordinate stakeholder communications related to standards, guidance, and operational updates.
• Support onboarding and awareness activities for CCSO initiatives.

Capability Lifecycle Support

• Support maintenance of standards, workflows, guidance, templates, and related operational assets throughout their lifecycle.
• Assist with change tracking, review cycles, approvals, and publication activities.
• Maintain inventories of standards, guidance, workflows, and knowledge resources.
• Support migration, cleanup, and organization efforts related to knowledge and content repositories.

Continuous Improvement & Administrative Support

• Identify opportunities to improve documentation quality, content accessibility, and operational efficiency.
• Support implementation of process improvements and operational enhancements.
• Assist with special projects and ad hoc operational initiatives.
• Provide administrative support for CCSO team priorities as needed.

Qualifications

Basic Qualifications

• Bachelor's degree or equivalent.
• Minimum 2 years of relevant experience in project coordination, program support, operations, knowledge management, administration, communications, documentation, or related fields.
• Experience managing multiple priorities and coordinating activities across stakeholders.
• Strong organizational and attention-to-detail skills.
• Strong written and verbal communication skills.
• Amenable to working flexible hours to support stakeholders across the International region.

Preferred Qualifications

• Experience supporting Legal Operations, knowledge management programs, governance activities, commercial contracting teams, or related operational functions.
• Experience maintaining documentation, content repositories, SharePoint sites, knowledge bases, or collaboration platforms.
• Experience coordinating meetings, maintaining trackers, and supporting project or program administration activities.
• Experience preparing communications, presentations, training materials, or user documentation.
• Experience supporting operational reporting, dashboards, or metrics.
• Experience with document management, version control, metadata management, or content governance processes.
• Ability to organize information and maintain high levels of accuracy and consistency.
• Advanced proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, Teams, Forms, and SharePoint.

Technology & Innovation

• Experience leveraging Microsoft Copilot, Microsoft 365, SharePoint, Power Platform, or similar tools to improve productivity and operational efficiency.
• Curiosity and willingness to adopt emerging technologies and AI-enabled ways of working.
• Experience identifying opportunities to automate or streamline manual administrative and operational activities

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Commercial Contract Standards & Operations (CCSO) team enables consistent and scalable commercial contracting by establishing standards, governance, workflows, knowledge assets, and capabilities that support Visa Legal and enterprise contracting initiatives.

The Analyst, Regional Capability Enablement, Americas supports North America and Latin America & Caribbean (LAC) by providing visibility into contracting operations, stakeholder needs, adoption challenges, and process improvement opportunities. The role partners with Legal Commercial teams, Global Client Contracts, Contract Engagement, and technology stakeholders to capture regional insights and support the development and adoption of global contracting standards and capabilities.

The position serves as a bridge between regional contracting operations and CCSO's standards and governance activities. The role helps bring regional feedback and operational insights into CCSO's global standards, governance, knowledge management, and capability development efforts.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Regional Enablement & Stakeholder Engagement

• Serve as the primary CCSO point of contact for the Americas
• Build relationships with Legal, GCC, Contract Engagement, and technology stakeholders.
• Facilitate forums, interviews, workshops, and working sessions to gather feedback and understand regional needs.
• Support stakeholder communications, adoption activities, and enablement initiatives.
• Maintain effective channels for ongoing regional feedback and engagement.

Process Discovery & Operational Insights

• Document contracting processes, workflows, dependencies, and regional variations.
• Gather and analyze stakeholder feedback and operational observations to identify recurring themes, adoption challenges, pain points, and emerging needs.
• Develop process documentation, summaries, presentations, and leadership-ready materials.
• Maintain visibility into regional adoption, operational challenges, and performance.

Global Standards & Capability Development

• Bring regional insights into CCSO standards, governance, and capability development discussions.
• Support the development and maintenance of standards, workflows, guidance, playbooks, templates, and knowledge assets.
• Help identify recurring regional themes and opportunities to strengthen global standards, guidance, workflows, and capabilities.
• Support enterprise initiatives requiring regional participation, validation, and adoption.

Issue Management & Continuous Improvement

• Maintain feedback, issue, enhancement, and action-item trackers.
• Support prioritization, routing, and escalation of issues to the appropriate owners.
• Identify opportunities to improve processes, governance, adoption, and operational effectiveness.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5+ years of experience in Legal Operations, commercial contracting, contract management, Contract Lifecycle Management (CLM), business operations, program/project management, change management, process improvement, compliance, or related fields.
• Experience working with cross-functional stakeholders and managing multiple priorities in a matrixed environment.
• Strong analytical, organizational, written, and verbal communication skills.
• Experience identifying and implementing process improvements.
• Amenable to working U.S. business hours to support stakeholders across the Americas region.

Preferred Qualifications

• Experience supporting attorneys, legal professionals, commercial contracting teams, Legal Operations programs, compliance functions, or other business teams.
• Experience documenting business processes, workflows, requirements, and operational dependencies.
• Experience gathering stakeholder feedback and translating observations into actionable recommendations.
• Experience supporting standards development, governance programs, operating models, process harmonization, knowledge management, or continuous improvement initiatives.
• Experience facilitating stakeholder interviews, workshops, forums, or cross-functional working sessions.
• Experience supporting change management, communications, adoption, or enablement initiatives.
• Ability to identify themes, patterns, and opportunities across stakeholders, regions, workflows, or business groups.
• Ability to work effectively in matrixed environments and influence outcomes without direct authority.
• Advanced proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, Teams, Forms, and SharePoint.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Licensing Consultant is responsible for managing Visa technical and business resources required to implement new and add-on Visa products and services. This role establishes project scope, identifies opportunities to improve Visa processes and procedures, gathers and documents project requirements, and provides consultative guidance to clients on Visa regulations, fees, features, and functionality to structure effective implementations. The Licensing Consultant tests and troubleshoots installed systems, escalates technical issues for resolution, and prepares detailed project plans, status reports, and issue logs. Additionally, the role translates complex customer business requirements into internal technical language.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Provide customized consultative support on license requests of mid to high complexity, applying in-depth knowledge of Visa Bylaws, Rules, eligibility criteria, and regulatory requirements.
• Offer upfront licensing consultancy to address and manage client expectations and clarify requirements for onboarding.
• Work closely with client-facing teams to provide guidance and support to prospective and current clients on licensing and onboarding queries, including business expansions.
• Coordinate internally with Onboarding and Implementation functions and other stakeholders to improve client onboarding experience and service offerings.
• Monitor all license application workstreams across key stakeholders and update status in relevant systems.
• Execute requests related to administration of clients’ licensing lifecycle, including sponsorship options, license upgrades/downgrades, mergers, acquisitions, and terminations.
• Present to client and internal stakeholders on licensing processes, timings, and expectations, including creation and customization of materials.
• Formulate recommendations and refer cases to management, identifying unusual scenarios or potential risks.
• Provide training to new staff and partners to build awareness of licensing and facilitate smooth execution of requests.
• Contribute to business requirements and enhancement requests for tools and systems, and perform acceptance testing.
• Manage communication channels for licensing resources to ensure they are up to date, client-focused, and effective.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• Experience in client-facing roles within the financial services or payment industry.
• Experience in managing high volume of work with attention to detail and meeting deadlines.
• Experience in supporting operational activities and delivering process efficiencies.
• Experience in project management and supporting clients in implementing new products in a payment processing environment.
• Experience in using Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience in working cross-culturally and in remote situations.
• The role requires the ability to work independently and within a global team - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules)

Preferred Qualifications

• Experience in the financial services industry, with knowledge of end-to-end licensing processes, business drivers, and expectations.
• Experience in synthesizing technical information and applying it to business solutions.
• Experience in using Visa databases and workflow tools (e.g., VCIS, MSD, Playbook).
• Experience in training others and sharing knowledge effectively.
• Experience in process improvement and identifying opportunities for increased efficiency.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Licensing Consultant is responsible for managing Visa technical and business resources required to implement new and add-on Visa products and services. This role establishes project scope, identifies opportunities to improve Visa processes and procedures, gathers and documents project requirements, and provides consultative guidance to clients on Visa regulations, fees, features, and functionality to structure effective implementations. The Licensing Consultant tests and troubleshoots installed systems, escalates technical issues for resolution, and prepares detailed project plans, status reports, and issue logs. Additionally, the role translates complex customer business requirements into internal technical language.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Provide customized consultative support on license requests of mid to high complexity, applying in-depth knowledge of Visa Bylaws, Rules, eligibility criteria, and regulatory requirements.
• Offer upfront licensing consultancy to address and manage client expectations and clarify requirements for onboarding.
• Work closely with client-facing teams to provide guidance and support to prospective and current clients on licensing and onboarding queries, including business expansions.
• Coordinate internally with Onboarding and Implementation functions and other stakeholders to improve client onboarding experience and service offerings.
• Monitor all license application workstreams across key stakeholders and update status in relevant systems.
• Execute requests related to administration of clients’ licensing lifecycle, including sponsorship options, license upgrades/downgrades, mergers, acquisitions, and terminations.
• Present to client and internal stakeholders on licensing processes, timings, and expectations, including creation and customization of materials.
• Formulate recommendations and refer cases to management, identifying unusual scenarios or potential risks.
• Provide training to new staff and partners to build awareness of licensing and facilitate smooth execution of requests.
• Contribute to business requirements and enhancement requests for tools and systems, and perform acceptance testing.
• Manage communication channels for licensing resources to ensure they are up to date, client-focused, and effective.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• Experience in client-facing roles within the financial services or payment industry.
• Experience in managing high volume of work with attention to detail and meeting deadlines.
• Experience in supporting operational activities and delivering process efficiencies.
• Experience in project management and supporting clients in implementing new products in a payment processing environment.
• Experience in using Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Experience in working cross-culturally and in remote situations.
• Ability to communicate effectively in Portuguese is required; Spanish language capability is a plus.

Preferred Qualifications

• Experience in the financial services industry, with knowledge of end-to-end licensing processes, business drivers, and expectations.
• Experience in synthesizing technical information and applying it to business solutions.
• Experience in using Visa databases and workflow tools (e.g., VCIS, MSD, Playbook).
• Experience in training others and sharing knowledge effectively.
• Experience in process improvement and identifying opportunities for increased efficiency.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Licensing Analyst is responsible for managing technical and business resources required to implement new and add-on Visa products and services. This role establishes project scope, gathers and documents requirements, and provides consultative guidance on Visa regulations, fees, features, and functionality to structure effective implementations. The analyst tests and troubleshoots installed systems, escalates technical issues for resolution, and prepares detailed project plans, status reports, and issue logs. Additionally, the role translates complex customer business requirements into internal technical language and identifies opportunities to improve Visa processes and procedures.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Serve as a subject matter expert, providing consultative support on license requests and guiding applicants through Visa bylaws, eligibility criteria, and regulatory requirements.
• Analyze licensing eligibility and requirements per Visa Rules, managing the licensing process for prospective and current clients.
• Consult with clients and execute requests related to license administration, including sponsorship options, upgrades, mergers, acquisitions, and terminations.
• Identify and execute operational opportunities to increase service quality or efficiency.
• Ensure the Licensing team, partners, and stakeholders deliver on commitments and meet customer expectations.
• Investigate licensing questions and issues, requiring understanding of Visa Bylaws, Rules, banking structures, and regulatory requirements.
• Formulate recommendations and refer cases to management, identifying unusual scenarios or potential risks.
• Evaluate and understand how client-licensing data impacts upstream and downstream processes and departments.
• Build awareness of Licensing rules, policies, and processes in relevant markets.
• Contribute to system and process enhancement discussions, including performing acceptance testing.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
• Experience in managing licensing or regulatory processes in a financial or payments environment.
• Experience in gathering and documenting business and technical requirements.
• Experience in troubleshooting and escalating technical issues for resolution.
• Experience preparing and maintaining project plans, status reports, and issue logs.
• Experience translating business requirements into technical documentation.
• Experience working with Microsoft Office applications, including Outlook, Excel, and PowerPoint.
• Experience working in a global environment with diverse legal, cultural, and business priorities.
• Experience collaborating with cross-functional teams and stakeholders.
• Experience meeting deadlines and managing high volumes of work with attention to detail.
• The role requires the ability to work independently and within a global team - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules)

Preferred Qualifications

• Experience in the payments industry.
• Experience with project management methodologies or tools.
• Experience supporting process improvement or system enhancement initiatives.
• Experience with client onboarding, due diligence, or lifecycle management in a regulated industry.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary
The Testing team is responsible for developing, applying, and maintaining quality standards for Visa products. Develops and executes software test plans. Analyzes and writes test standards and procedures. Maintains documentation of test results. Analyzes test results and recommends corrective action.

What a Director, Software Test Engineering does at Visa:

• Partner with the Senior Director to lead the Testing Pillar’s multi-year transformation roadmap and strategic plans, focusing on the successful delivery of Visa’s Client Product Testing Tools.
• Lead a team of Analysts, Consultants, and Senior Consultants to drive success across a complete regional or shared-service remit.
• Determine team schedules and priorities, working in close collaboration with a wide set of stakeholders and balancing sometimes-competing initiatives and focus areas.
• Collaborate with the COE team and regional Testing groups to define and implement a future-focused vision that aligns people, processes, and systems, driving continuous improvement and automation.
• Product Launch Management: Oversee end-to-end go-to-market planning, rapid execution, and post-launch performance optimization for the new enterprise testing platform, ensuring delivery within aggressive timelines.
• Drive accelerated launch cycles by establishing streamlined processes, clear milestones, and cross-functional alignment to deliver the testing platform to market within 12 months, balancing speed with quality.
• Integrate AI-driven capabilities into both the product and operational workflows, ensuring the platform leverages automation, intelligent analytics, and machine learning to enhance testing efficiency and decision-making.
• Lead comprehensive launch readiness activities, including product positioning, enablement of testing teams, documentation, training programs, and stakeholder communication to ensure rapid adoption and seamless transition.
• Execute post-launch optimization through continuous monitoring of platform performance, gathering user feedback, and leveraging AI-powered insights to iterate quickly, resolve issues, and deploy enhancements at speed.
• Operational Reporting: Develop and maintain dashboards, reports, and documentation to monitor product initiatives, performance, and outcomes.
• Drive implementation of metric-based improvements including monitoring, reporting, performance analysis and cost benefit
• Provide senior stakeholder updates, translating complex problems into data and insights throughout the journey and enabling informed business decisions
• Data & Insights: Gather, analyze, and present product performance metrics to guide strategic decisions and measure success.
• Leverage a wide variety of analytical & process management skills to develop comprehensive process improvement plans.
• Tools & Systems: Manage and enhance product management tools (e.g., Jira, Confluence, MS Teams, MS Project, Productboard) to maximize team productivity and workflow efficiency.
• Evaluate and analyze testing processes and services, recommending improvements to enhance efficiency and effectiveness.
• Cross-Functional Alignment: Drive effective communication and collaboration between product, engineering, design, and support teams. Deep collaboration with our main stakeholders including, Client Services, Product, Technology, and other support teams.
• Represent all regional Testing teams in cross functional projects, including being the POC for our Tech solutions such as tools, system enhancement, reporting, troubleshooting, etc.
• Engage and establish business partnerships with cross functional leadership including CS leadership, relevant stakeholders and business partners across Visa to collaborate, influence, and drive Center of Excellence programs and initiatives.
• Customer Feedback Loop: Establish and maintain processes to capture, analyze, and incorporate customer and user feedback into product planning.
• Translates the ‘voice of the client and/or employee’ into strategic initiatives, partnering with global senior stakeholders to deliver on an improvement pipeline
• Partner with cross-functional testing teams to improve the client experience, service standards and/or, operational efficiency and effectiveness through process design and re-engineering
• Develop and manage Testing and stakeholder training curriculum with implementation plans, ensuring relevant content by audience and contract management best practices. Together with Senior Consultant manager, provide training and guidance to team members and other stakeholders.
• Acts as an ambassador to coach and lead the client services organization to deliver process improvement and cost saving across our business, specifically in testing pillar

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What you will need:

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client-focused. This role is an individual contributor at an advanced support staff level.

As a candidate, you should have:

• Minimum 12 years’ experience in successful delivery of large initiatives with demonstrated business value.
• Proven ability to manage complex, cross-functional initiatives from concept to delivery.
• Proven people-leadership experience, aptitude, and success.
• Minimum 5 years’ experience in Software Testing, including Payments, Mobile, Web-based, and Client-Server applications using both Manual and Automation techniques.
• Strong AI expertise — proven experience in AI adoption, implementation, and integration into products and operational workflows, including automation, intelligent analytics, and machine learning.
• Experience in developing and deploying client-facing testing tools or similar solutions is an advantage.
• 5+ years of experience in Product Management, Project Management, or Product Operations roles.
• Degree in Computer or Process Engineering, MIS, or Technology-related field.
• Strong analytical and problem-solving skills, with experience using data and AI-powered insights to drive decisions.
• Excellent communication, facilitation, and stakeholder management skills.
• Proficiency in product and project management tools (e.g., Jira, Confluence, MS Teams, MS Project, Copilot, Productboard).
• Track record of introducing new methods and thought processes to drive business process improvements.
• Experience working in SaaS or technology-driven companies.
• Familiarity with Agile, Scrum, or other iterative delivery methodologies.
• Knowledge of operational improvement frameworks (e.g., Lean, Six Sigma).
• Exposure to customer success or support operations.

Company description:
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Marketing Analyst is responsible for supporting the achievement of business and marketing objectives with clients and partners. This role involves the development and implementation of client and market plans, campaign execution, and measurement of engagements. The Marketing Analyst works across financial institutions, merchant sellers, fintech partners, and government stakeholders to advance economic inclusion and drive marketing success. The position requires the ability to solve problems quickly, deliver value to stakeholders, and utilize data and analytics to measure marketing effectiveness and inform decision-making.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Develop and implement comprehensive marketing plans in collaboration with account executives and stakeholders.
• Execute campaigns and programs, including promotions, events, marketing communications, sponsorships, partnerships, digital marketing, and sales support.
• Utilize data, analytics, and insights to measure marketing effectiveness and drive decision-making.
• Conduct analyses and research to support strategic planning and marketing plan development.
• Identify actionable consumer insights and opportunities through data analysis and consumer understanding programs.
• Ensure compliance with processes, controls, and brand standards.
• Manage marketing budgets and reporting.
• Collaborate with cross-functional teams to ensure data consistency and integrity.
• Design and update dashboards to communicate key performance indicators and campaign outcomes.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
• Experience in media and marketing analytics.
• Experience in developing and implementing marketing plans.
• Experience in campaign execution and measurement.
• Experience in data analysis and reporting.
• Experience in collaborating with cross-functional teams.

Preferred Qualifications

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
• Experience in managing media budgets and optimizing for ROI.
• Experience in digital platforms and channel strategies.
• Experience in sales presentations and advising clients.
• Experience in creating dashboards and performance reports.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Client Services Center of Excellence (Configuration & Testing) provides global leadership, consultation, governance, standards, engagement, and enablement across Visa's client configuration and testing capabilities. The organization partners across Client Services, Product, Technology, and regional teams to improve how Visa solutions are configured, validated, tested, and enabled for clients. Through process standardization, automation, artificial intelligence, data-driven insights, and effective change adoption, the Center of Excellence works to improve client and employee experiences, strengthen operational controls, increase efficiency, and enable scalable, consistent delivery.

We are seeking a highly motivated and experienced Senior Consultant to join the Center of Excellence (Configuration & Testing). This role leads strategic and complex initiatives focused on modernizing configuration and testing processes and capabilities, improving client and employee experiences, and enabling consistent, scalable delivery. The Senior Consultant will partner across Business, Product, Technology, Client Services, and regional teams to translate business and client needs into governed requirements, shape scalable solutions, establish standards and best practices, and drive readiness, adoption, and continuous improvement.

The ideal candidate is a self-starter who can operate effectively across both strategy and execution, navigate ambiguity, and lead complex initiatives across organizational boundaries. They will bring strong analytical, problem-solving, project or program management, communication, and stakeholder-management skills, along with intellectual curiosity, sound judgment, and attention to detail. The successful candidate will have a strong interest in how products and services are developed, implemented, configured, tested, adopted, and delivered to clients.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Responsibilities

• Lead strategic and complex initiatives across the Configuration & Testing Center of Excellence that improve client experience, operational effectiveness, quality, consistency, risk management, and scalability.
• Define and advance global standards, processes, frameworks, governance, controls, and best practices for configuration and testing, promoting consistent and scalable ways of working across regions and teams.
• Lead the assessment and redesign of end-to-end configuration and testing processes, identifying opportunities for simplification, standardization, automation, artificial intelligence, and continuous improvement.
• Lead the translation of business, client, regional, and operational needs into governed business and process requirements, partnering with operational teams to understand needs and with Product and Technology to inform scalable solutions.
• Champion an AI-first and automation-focused mindset, identifying opportunities to reduce manual effort, improve quality and controls, accelerate delivery, and simplify client and employee experiences.
• Partner with Product and Technology throughout the capability lifecycle, providing requirements, process expertise, governance, prioritization input, user insights, and readiness requirements to inform the development and enhancement of configuration and testing capabilities.
• Provide Center of Excellence governance and strategic oversight of configuration and testing capabilities and enhancements, helping ensure alignment with approved business requirements, global standards, client needs, strategic priorities, and operational readiness.
• Define business readiness and validation requirements and provide Center of Excellence oversight to support successful deployment and sustainable adoption of new and enhanced capabilities.
• Lead stakeholder engagement, communications, enablement, knowledge, training, readiness, and adoption strategies, establishing scalable approaches that help internal and external stakeholders successfully adopt new capabilities and ways of working.
• Partner with regional and operational teams to support effective rollout and adoption, address barriers, incorporate feedback, and promote consistent application of global standards and best practices.
• Serve as a consultative subject matter expert on configuration and testing processes, governance, modernization, and best practices, providing guidance on complex business and operational needs.
• Lead cross-functional collaboration across Business, Product, Technology, Client Services, regional teams, and other stakeholders to align priorities, clarify ownership, resolve dependencies and risks, and advance strategic initiatives.
• Establish and maintain the process, governance, documentation, knowledge assets, standards, and readiness requirements needed to support consistent execution, knowledge sharing, and scalable adoption.
• Establish and analyze metrics, dashboards, KPIs, and adoption measures that provide visibility into performance, business outcomes, risks, and improvement opportunities, translating insights into actionable recommendations.
• Develop and deliver executive-level analyses, recommendations, presentations, status updates, and decision-support materials that translate complex business, operational, and technical information into clear implications and actions.
• Establish mechanisms to capture and evaluate client, user, regional, and operational feedback, translating insights into process improvements, business requirements, roadmap recommendations, enablement priorities, and scalable best practices.
• Provide leadership, coaching, and mentorship to colleagues and subject matter experts, promoting collaboration, knowledge sharing, continuous learning, innovation, and a high-performance culture.

Qualifications

• 10+ years of relevant work experience with a Bachelor Degree or 5 or more years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.

Preferred Qualifications

• Demonstrated experience leading complex, cross-functional initiatives involving operational excellence, business process improvement, transformation, capability enablement, client services, technology, or related disciplines.
• Strong project or program management capabilities with demonstrated ability to lead multiple initiatives, priorities, dependencies, risks, and stakeholders.
• Experience translating complex business, client, and operational needs into business and process requirements and partnering with Product and Technology teams to inform scalable solutions.
• Demonstrated experience with process design, standardization, governance, controls, continuous improvement, and organizational change in complex environments.
• Experience leading stakeholder engagement, communications, enablement, knowledge, readiness, training, or adoption strategies associated with new capabilities or ways of working.
• Strong analytical and data literacy skills, with demonstrated ability to define and interpret metrics, KPIs, operational insights, and adoption measures and translate findings into actionable recommendations.
• Knowledge of automation and generative AI technologies and experience or demonstrated interest in applying them to improve processes, productivity, quality, controls, and user experiences.
• Strong client and user orientation, with demonstrated ability to understand needs and advocate for solutions that improve experiences while supporting scalable global standards.
• Strong written, verbal, presentation, facilitation, influencing, negotiation, and stakeholder-management skills, including the ability to communicate complex concepts to senior leadership and diverse audiences.
• Demonstrated ability to lead through influence, build alignment across organizational boundaries, navigate ambiguity, and challenge existing ways of working constructively.
• Ability to manage multiple priorities and complex workstreams in a rapidly changing environment while maintaining strong execution discipline and attention to detail.
• Knowledge of payments, client operations, implementations, configuration, testing, banking, or funds movement is preferred.
• Strong strategic thinking, problem-solving, intellectual curiosity, sound judgment, and attention to detail.
• Demonstrated leadership, coaching, or mentorship experience that promotes collaboration, knowledge sharing, continuous learning, and innovation.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What a Senior Director, Managed Services Does at Visa:
The Senior Director, Managed Services provides senior leadership for Visa's Managed Services business across Asia Pacific. The role sets the regional service delivery strategy, leads complex and multi layered operations, and converts enterprise priorities into measurable client, consumer, financial, people, and risk outcomes.

This leader is accountable for building a scalable operating model across Visa sites, service channels, products, and external partners. The role combines operational leadership with transformation, commercial judgment, client engagement, product and service capability development, and strong governance. The successful candidate will modernize service delivery through AI, automation, analytics, digital servicing, knowledge management, and workforce optimization while maintaining resilient day to day performance.

The ideal candidate is a business builder and transformation executive with deep service delivery expertise. They can lead through senior leaders, influence across a global matrix, engage credibly with clients and executives, and create an environment where people deliver with ownership, discipline, and care.

Key Responsibilities:
Regional Service Delivery and Operational Leadership:

• Set the strategic direction for Managed Services across Asia Pacific, ensuring consistent delivery of client, consumer, operational, financial, people, and risk outcomes.
• Lead through senior managers and cross functional partners to deliver resilient operations across multiple sites, products, service channels, and third party partners.
• Establish a scalable operating model that supports round the clock service, disciplined workforce planning, clear decision rights, effective escalation paths, and consistent performance governance.
• Own performance across service levels, quality, productivity, cost to serve, compliance, client experience, consumer experience, issue resolution, and employee engagement.
• Provide senior oversight during material service disruptions, client escalations, and emergency situations, ensuring timely decisions, clear communication, and effective business continuity.
• Create a culture of execution discipline through clear priorities, transparent performance management, rigorous follow through, and continuous improvement.

Transformation, AI, and Digital Modernization:

• Define and lead the regional transformation roadmap for Managed Services, aligning priorities with Visa's enterprise strategy and Asia Pacific market needs.
• Use AI, automation, analytics, digital channels, self service, and knowledge management to improve service quality, speed, scalability, employee enablement, and cost efficiency.
• Lead operating model redesign, process simplification, organizational change, and technology adoption while protecting service continuity and control effectiveness.
• Translate strategic priorities into clear business cases, investment choices, milestones, owners, success measures, and execution rhythms.
• Build organizational readiness for an AI first service environment, including responsible adoption, governance, capability building, and measurable value realization.
• Drive experimentation and learning while ensuring innovation is practical, controlled, and connected to client and business outcomes.

Service Capability and Product Leadership:

• Build and mature Managed Services capabilities across contact center operations, client relations, escalation management, digital servicing, workforce optimization, knowledge management, and other priority services.
• Establish service roadmaps, standards, maturity measures, and performance expectations that improve consistency across products, sites, and partners.
• Partner with product and technology leaders to ensure operational insight informs product design, servicing models, controls, and future capability investments.
• Clarify ownership across regional delivery, product aligned leadership, transformation priorities, and shared enterprise capabilities.
• Identify opportunities to convert operational insight and service capability into stronger client value and competitive differentiation.

Client, Commercial, and Stakeholder Leadership:

• Serve as a senior strategic partner to regional, global, product, client services, and commercial leaders, aligning Managed Services priorities with client expectations and Visa growth objectives.
• Participate in executive client engagements, service reviews, listening sessions, and escalations where operational leadership can strengthen confidence and partnership value.
• Represent the voice of the client and consumer in internal forums, using data and operational insight to influence experience, product, process, and policy improvements.
• Partner with client facing and commercial teams to identify opportunities that expand adoption, improve retention, support service revenue, and demonstrate the value of Managed Services.
• Build trusted relationships across a complex matrix and create alignment where priorities, incentives, or accountabilities differ.
• Communicate complex issues with clarity, sound judgment, and an appropriate balance of transparency, urgency, and confidence.

People Leadership and Organization Capability:

• Build, coach, and develop a strong bench of senior leaders who operate with ownership, enterprise judgment, accountability, and care for people.
• Set clear leadership expectations and create an environment where teams understand the strategy, connect their work to business outcomes, and challenge legacy practices constructively.
• Own succession planning, leadership development, talent mobility, workforce capability, and long term organization health across the region.
• Strengthen collaboration across cultures, sites, functions, and partners while maintaining clear accountability for results.
• Model Visa's leadership principles and reinforce an inclusive, client focused, high performance culture.
• Ensure organizational design and talent plans remain aligned with the evolving service portfolio and transformation agenda.

Governance, Risk, and Financial Stewardship:

• Own governance, controls, audit readiness, data privacy, operational risk, regulatory compliance, timekeeping, and policy adherence across the Managed Services environment.
• Ensure material changes to products and service processes engage the appropriate risk, compliance, legal, product, and technology partners early in the lifecycle.
• Provide financial stewardship for the function, including budget management, capacity planning, cost discipline, vendor performance, investment prioritization, and contribution to financial planning.
• Use data, executive reporting, and scenario analysis to identify risks, opportunities, dependencies, and tradeoffs, enabling timely and transparent decisions.
• Strengthen governance across internal teams and third party partners through clear standards, decision rights, controls, escalation criteria, and accountability.
• Ensure AI enabled and data driven service solutions are implemented responsibly and in line with contractual, privacy, risk, and geographic access requirements.

How Success Will Be Measured:

• Sustained performance against client, consumer, operational, financial, risk, and people outcomes.
• Improvement in service quality, resilience, productivity, cost to serve, and issue resolution.
• Delivery of transformation milestones and measurable value from AI, automation, digital servicing, and process improvement.
• Stronger client confidence, retention, adoption, and commercial contribution from Managed Services.
• Consistent governance, control effectiveness, audit readiness, and responsible technology adoption.
• Leadership bench strength, succession readiness, employee engagement, and critical capability development.
• Greater consistency and maturity across sites, products, channels, and third party partners.

Projects and Priorities You Will Lead:

• You will help shape the next chapter of Visa's Managed Services organization across Asia Pacific. Initial priorities may include modernizing service delivery, strengthening regional execution, scaling trusted client and consumer support, advancing AI enabled and digital servicing, improving workforce and knowledge capabilities, and building stronger governance across products, sites, and partners.
• You will also help develop service capability roadmaps, improve client relations and escalation management, strengthen business continuity, support responsible transformation, and build leaders who can deliver consistently in a complex global environment. The work is highly visible, commercially relevant, and closely connected to Visa's broader client experience and growth agenda.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What You Will Need:

• A bachelor's degree or equivalent relevant professional experience. An MBA or other advanced degree is preferred.
• Typically 15 or more years of progressive experience in managed services, service delivery, customer or client operations, contact center operations, shared services, or a related environment. The depth, scale, and relevance of leadership experience will be considered alongside total years of experience.
• Significant experience leading large, multi layered, and geographically distributed teams through senior leaders.
• Demonstrated success setting strategy, designing operating models, leading complex operations, and delivering measurable outcomes across client experience, service quality, financial performance, risk, and employee engagement.
• Proven transformation leadership across process redesign, organizational change, technology implementation, AI enabled servicing, automation, digital channels, knowledge management, or workforce optimization.
• Strong commercial and financial judgment, including experience with budgets, capacity, vendors, investment decisions, business cases, and performance reporting.
• Experience leading multi site operations and third party partners through common performance, governance, control, and service standards.
• Exceptional executive communication and stakeholder leadership, with the ability to influence across regions, functions, and levels without relying on direct authority.
• Demonstrated ability to engage senior clients and internal executives during strategic discussions, service reviews, and escalations.
• Experience in payments, financial services, technology, outsourcing, shared services, or another regulated and high volume service environment is strongly preferred.
• Ability to travel based on business needs.

What Will Also Help:

• A strategic AI first mindset, with practical experience using advanced AI capabilities to improve decisions, service design, employee effectiveness, and organizational efficiency.
• Experience building or scaling a managed services business, service portfolio, center of excellence, or enterprise shared services model.
• Experience with service commercialization, client retention, service revenue, or consultative solution development.
• Strong understanding of digital servicing, omnichannel operations, workforce management, operational analytics, and knowledge management.
• Experience operating across diverse Asia Pacific markets and working effectively across global and regional structures.
• A track record of developing leaders who progressed into broader and more complex roles.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Work Force Planning Associate is responsible for supporting Client Care strategy and operations in a non-customer-facing capacity. This role defines and manages strategic priorities for Visa Client Care, including business planning, demand forecasting, workforce planning, quality assurance, and metrics monitoring. The associate establishes, implements, and continuously improves procedures or workflow processes to increase operational effectiveness and coordinates operational activities with other areas of the business.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Monitor service levels, abandon rates, and auxiliary utilization across multiple business lines and sites.
• Engage with managers in real-time to implement actions needed to meet performance objectives.
• Adjust agent skills as needed to manage service levels in a multi-skill environment.
• Update and manage schedule exceptions, temporary and permanent schedule changes in the Workforce Management (WFM) system based on call center team requests.
• Generate and distribute attendance, check-in summary, and forecast reports from the workforce management system to production managers.
• Pull data from Genesys WFM and CC Pulse for additional report requirements and assist Resource Planning Analysts in meeting project deliverables.
• Support the management of the workforce management forecaster/scheduler software system.
• Provide support for call volume analysis, normalization of historical data, and suggest adjustments and overtime as necessary.
• Maintain accurate forecasting information and report forecasted versus actual performance to relevant departments.
• Recommend schedules for new training classes, optimize lunch and PTO schedules, and realign work schedules to meet current trends.
• Serve as a liaison between all Global Customer Care Services (GCCS) sites.
• Monitor dialer pacing trends and case creation.
• Provide reporting and create milestones throughout the month to ensure the business achieves service level targets.
• Implement daily adjustments to meet monthly service objectives.
• Manage the addition and maintenance of Genesys skilling and agent groups.
• Capture and update service level impacts for Senior Management.
• Create and run ad hoc reports for various departments as needed.
• Monitor agent adherence and notify production management of non-adherence incidents.
• Review skills gaps and make recommendations to the Resource Planning Analyst.
• Perform additional duties as needed to support the Client Care contact centers.

Qualifications

Basic Qualifications

• Minimum of 6 months of work experience or a Bachelor's Degree.
• Experience in monitoring service levels and agent adherence in a contact center environment.
• Experience in updating and managing schedules using workforce management systems.
• Experience in generating and distributing operational reports.
• Experience in supporting call volume analysis and forecasting.
• Experience in using scheduling software (such as eWorkforce Management, Genesys WFM) and ACD reporting systems (such as Avaya CMS Supervisor, Genesys Administer, CC Pulse, IWD, IWS).
• Experience in working independently with minimal supervision to reach established goals.
• Experience in using Microsoft Office functions, specifically Excel.
• Experience in managing multiple service requests with strict time limits on an ongoing basis.
• Experience in working well in a team environment.
• The role requires the ability to work independently and within a global team - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules)

Preferred Qualifications

• 2 or more years of work experience.
• Experience in contact center operations, with at least 2 years in Workforce Management, including real-time resource management.
• Experience in making data-driven recommendations and decisions to manage performance.
• Experience in staff planning and trend analysis.
• Experience in collaborating with cross-functional teams to achieve operational objectives.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.