Concentrix Philippines

Job Title:
Manager I, Quality
Job Description
The Manager II, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.

• Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommends changes

Location:
PHL Davao City
Language Requirements:

Time Type:
Full time

Job Title:
Team Leader
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Career Level Description
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

<< Philippines ONLY, Additional Description >>

• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
• Support and manage the program together with other Team Leaders and Managers
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.
  Disclaimer
  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:
PHL Cyberzone Cebu City - FCC Tower 3 & 4
Language Requirements:

Time Type:
Full time

Job Title:
Sr. Software Engineer (TCF)
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.Design, build, and integrate the patient, clinic staff, and doctor applications on a cloud-native, AI-enabled healthcare platform running on GCP and Azure. You will work across all Experience and Care apps and their integrations with external healthcare systems, and you’ll extend the existing .NET clinic app rather than start over.

Responsibilities

• Build features end to end: React/Next.js web screens, React Native mobile screens, .NET (ASP.NET Core) APIs, and the PostgreSQL data behind them.
• Deliver Phase 2 features: the mobile app, teleconsultation, medication management, the feedback/survey platform, and AI assistants for patients, clinic staff, and doctors/specialists.
• Build and maintain connectors to labs, EHRs, imaging (PACS), pharmacies, payers, and devices using FHIR, HL7v2, DICOM, REST/SOAP, SFTP, and webhooks.
• Map partner data to FHIR resources and validate it. Match patients and orders, quarantine records that don’t match, and support reconciliation and replay.
• Build long-running clinical workflows in Temporal (.NET SDK), such as lab orders, result review, critical result alerts, and medication change approvals.
• Use idempotency, the outbox pattern, and event messaging (Kafka, Pub/Sub, or Service Bus) so no clinical action is lost or duplicated.
• Connect AI assistant features to care services through secure, permission-scoped tools, and require clinician approval before AI output affects clinical records.
• Build secure login, consent, and access rules by tenant, patient, and purpose of use (OIDC, OPA). Secure partner connections with mTLS/OAuth.
• Package and deploy services as containers on Kubernetes (GKE/AKS) through CI/CD and GitOps, with health checks and autoscaling.
• Keep patient data out of logs, caches, and the browser.
• Write unit and integration tests. Review code and mentor engineers.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Requirements

• 5+ years in full stack development.
• Strong C#/.NET skills (ASP.NET Core, Entity Framework Core, Web API).
• Strong React/TypeScript skills (Next.js). React Native experience.
• Hands-on healthcare integration experience with at least one of FHIR, HL7v2, or DICOM.
• Experience with PostgreSQL, REST/GraphQL, messaging/event-driven systems, and OIDC/OAuth2.
• Experience with Docker, Kubernetes (GKE or AKS), and CI/CD pipelines.
• Experience integrating LLM/AI features into applications, such as calling model APIs, retrieval (RAG), or tool calling.
• Strong plus: Temporal or another workflow engine, Mirth Connect, HAPI FHIR, WebRTC/LiveKit, OPA, and HIPAA or data privacy experience.
• Bachelor’s degree in Computer Science or equivalent experience.

Location:
PHL Work-at-Home
Language Requirements:

Time Type:
Full time

Job Title:
Associate, Facilities
Job Description
Facilities Engineer is responsible for overseeing overall site operation mainly focusing on critical equipment maintenance, compliance and process optimization. This role emphasizes implementing critical activity and ensuring business continuity, site safety and compliance to all regulatory requirement.

• Supervise the maintenance, repair, and upkeep of facilities, equipment, utilities and stakeholders to ensure smooth day-to-day operation.
• Plan, schedule and monitor preventive and corrective maintenance activities to eliminate/minimize downtime and extend asset life. Knowledge in creating and implementing 52 week calendar
• Implement renovation projects, facility improvement, inspection and maintenance program.
• Implement and oversee maintenance services involving electrical, mechanical, auxiliary, plumbing, carpentry, masonry, and general building repair.
• Manage and coordinate external contractors and vendors for maintenance services, capital projects, and material procurement.
• Ensure compliance with building codes, occupational health and safety regulations, environment standards and company policies.
• Monitor maintenance budget, control operating cost and recommend cost-efficient solutions for facility management
• Lead initiative to improve energy efficiency, waste reduction, workplace safety and operational effectiveness.
• Supervise, coach and develop maintenance staff (technician and housekeeping) to ensure quality workmanship, productivity and adherence to safety standard.
• Respond promptly to facility-related issues and implement corrective actions to minimize operational disruption.
• Responsible for maintaining the infrastructure and equipment of the site
• Implement Preventive and corrective maintenance of critical equipment
• Analyze and create processes for technical team
• Coordinate with building property management
• Helpdesk monitoring
• Conduct day to day audit to ensure site is always visit/audit ready

Location:
PHL Quezon City - Spark Place 11th Flr
Language Requirements:
English
Time Type:
Full time2026-10-24

Job Title:
Sr. Consultant, Client Success Business Consulting
Job Description

Location:
PHL Quezon City - Tera Tower 20th Floor
Language Requirements:

Time Type:
Full time

Job Title:
Representative, Talent Acquisition
Job Description
The Representative Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for providing administrative and clerical support to support recruiting activities.Essential Functions/Core Responsibilities

• Responsible for assisting with the administration of recruitment programs
• Receive, screen, and file incoming resumes, background and reference checks
• Assist with scheduling initial screening interviews and coordinating with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants
• Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools
• Create new hire packets and schedule background checks and drug tests for prospective applicants
• Promote the Company image to candidates and external service providers
• Administer typing and math tests to prospective applicants, as necessary
• Coordinate travel arrangements for applicants, as necessary
• Provide general support for the TA department(s) and related stakeholders, as necessary

Candidate Profile

• Associate's Degree in related field with less than one year of relevant experience preferred
• Effective communication skills, both written and verbal
• Ability to multi-task and meet timelines on deliverables; ability to work in a high-velocity environment
• Proficient in Microsoft Office
• Ability to handle confidential information with discretion and tact
• Knowledge of general office practice and business etiquette
• Ability to follow through on work assignments with limited supervision

Career Level Description
Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:
PHL Cebu Work-at-Home
Language Requirements:

Time Type:
Full time2026-10-29

Job Title:
Operations Manager
Job Description

Location:
PHL Quezon City - Eton
Language Requirements:

Time Type:
Full time

Job Title:
Specialist II, Insider Risk & Compliance
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.Role Description
The Insider Risk and Compliance Inspector, Junior focuses on proactive identification of threats and risks to the security of sensitive assets, data, and information, and driving and enhancing the fraud prevention culture and risk-free environment in Concentrix. The Inspector, Junior supports in executing the objectives of the Insider Risk and Compliance program to deter, detect and mitigate security and insider risks, including establishing capability to monitor and audit information for holistic risk management, establishing employee awareness and training materials, gathering information for a centralized analysis, reporting and response capability.
Security Risks to be identified include but are not limited to: Procurement, Finance, Human Resources, Privacy, MIS, Operational, IT, and all security risks impacting business. Required to collaborate with respective departments (IT, HR, Legal, etc.) for supporting preparation of pragmatic action plans. The Inspector, Junior supports and performs Global Security Assessments (GSAs) – a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations – as well as conducting/leading No Notice Inspections (NNIs).
Responsibilities
• Provide support to the Sr. investigator in operationalizing and continuous improvement of the Insider Risk and Compliance Program.
• Discuss Insider Risk and Compliance objectives in all relevant conversations with Concentrix Account leadership – TLs, SMEs, HR focal, DPEs, etc.
• Prepare metrics, reporting, and maintain governance trackers for all work areas.
• Ensure daily/weekly/monthly reporting on all work activities; follow up regularly with businesses for action plan closures.
• Drive the highest Integrity and Ethical standards across the staff and the organization during all interactions.
• Ensure innovation is part of the risk remediation in Accounts, through technology or tools when applicable.
• Participate in assigned GSAs/NNIs for the site or accounts.
• Identify risk areas as well as document and maintain artefacts for reviews conducted.
• Document corrective and preventive measures and draft NNI/GSA reports.
• Conduct analysis of operational data to identify trends, root causes of business issues, and/or opportunities.
• Actively mentor Insider Risk and Compliance team's less tenured employees.
• Conduct security attestations (as required) for assigned Accounts or sites.
• Drive risk closures for assigned sites or Accounts – for Non-Strategic Accounts, drive open risk findings to closure for NNIs, Investigations and GSAs; for Strategic Accounts, discuss risk findings/observations with BISOs.
• Escalate operational issues in a timely manner following the escalation path.
• Actively participate and provide support to investigative actions like log correlation, floor walk, etc.
• Lead assigned investigations.
• Maintain relevant records retention, legal, HR, Privacy guidelines for all activity.
• Assist in preparing education materials as and when necessary.
Accountability
• Ensure teamwork and support co-workers, supervisors and external/internal team members to achieve the objectives of the Insider Risk and Compliance Team.
• Embedding of Insider Risk and Compliance framework in the culture of the organization through meaningful discussions during all staff interactions.
• Assigned areas of risk ownership are tracked to closure and presented to required stakeholders in a timely manner.
• Ensure relevant records retention, legal, HR, Privacy guidelines are followed and utilized for all activity.
Education & Experience
• Education: Bachelor's degree in Criminal Justice or relevant area of study.
• Experience: 5 to 8 years of experience working in risk management, compliance, internal controls, or criminal, internal, or cyber investigations.
Required Skills
• Understanding of BPO environment and common business procedures, practices and standards.
• Ability to identify performance and opportunity gaps.
• Detail oriented with excellent analytical and critical thinking skills.
• Background in identifying cyber or fraudulent suspicious activity.
• Ability to effectively communicate findings to senior team members and to Concentrix stakeholders.
• Travel will be required both domestically and internationally.
. Complete all assigned, mandatory training within the timeframe provided
. Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Location:
PHL NCR Makati Work-at-Home
Language Requirements:

Time Type:
Full time

Job Title:
Sr. Facilities Representative
Job Description

Location:
PHL Muntinlupa - Alabang 2
Language Requirements:

Time Type:
Full time

Job Title:
Sr. Analyst, Content Strategist
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.We are looking for a passioned Content Specialist to join our fast-growing Gen AI-enabled content delivery team in the Philippines. The ideal candidate is curious about Gen AI and able to learn and understand quickly how technology can help our clients optimize their content for Gen AI-powered futures. Working under the direction of a Senior Gen AI Content Specialist you will be part of a team of Content Specialists executing best-in-class content transformation on large libraries of knowledge base content. You will decide where and how content will be segmented and refactored for optimal use by Gen AI tools. You like meticulous, detailed work, but also see and share opportunities for improvement.
As a Gen AI Content Specialist you are part editors, part technicians. You have strong reading comprehension skills and are responsible for deciding where and how large multi-page articles need to be segmented for LLM efficiency and carried context. Don’t worry, we’ll coach you at first but do expect you to lead the decision making shortly thereafter. If you love content and want a role that keeps you on the leading edge of Gen AI applications, consider joining fast growing team.

Responsibilities:

• Execute content transformation and continuous improvements on large content libraries.
• Innovate and optimize content processes; decide where and how content will be segmented and refactored for Gen AI tools.
• Act as part editor and part content strategist with strong reading comprehension skills.
• Act as both a do-er and innovator, making decisions and recommendations independently.
• Segment large multi-page articles for LLM efficiency and context delivery.
• Create, manage and optimize high-quality, Gen AI-optimized content for large knowledge base.
• Be at the forefront of Gen AI applications in content; identify new opportunities for leveraging AI in content strategy.
• Stay updated with the latest in Gen AI technology and trends.

Required skills:

• Foundational knowledge of Gen AI uses and applications to drive better, faster ways to work. You don’t have to be an expert in the tech but need to understand what it can do for clients.
• Gen AI curiosity and enthusiasm and wish to learn more in this space.
• Expert English reading comprehension and editing skills. You need to be able to suggest where to break large articles and make any edits needed; we call it ‘chunking’ the articles.
• Ability to manage multiple deadlines and projects at once.
• Good familiarity with Word, Excel and large spreadsheets; strong Office 365 skills.
• Natural desire to bring order and classification to content chaos. Familiarity with information architecture is a bonus.
• Like finding patterns and problem-solving.
• 2-3+ years Digital Marketing or Content Marketing experience at a large enterprise or agency.
• Bachelor's degree or equivalent work experience in Marketing, Communications or a related field.
• Ability to work collaboratively in a fast-paced and evolving environment.

Location:
PHL NCR Makati Work-at-Home
Language Requirements:

Time Type:
Full time