Concentrix Philippines

Job Title:
Sr. Analyst, Content Strategist
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.We are looking for a passioned Content Specialist to join our fast-growing Gen AI-enabled content delivery team in the Philippines. The ideal candidate is curious about Gen AI and able to learn and understand quickly how technology can help our clients optimize their content for Gen AI-powered futures. Working under the direction of a Senior Gen AI Content Specialist you will be part of a team of Content Specialists executing best-in-class content transformation on large libraries of knowledge base content. You will decide where and how content will be segmented and refactored for optimal use by Gen AI tools. You like meticulous, detailed work, but also see and share opportunities for improvement.
As a Gen AI Content Specialist you are part editors, part technicians. You have strong reading comprehension skills and are responsible for deciding where and how large multi-page articles need to be segmented for LLM efficiency and carried context. Don’t worry, we’ll coach you at first but do expect you to lead the decision making shortly thereafter. If you love content and want a role that keeps you on the leading edge of Gen AI applications, consider joining fast growing team.

Responsibilities:

• Execute content transformation and continuous improvements on large content libraries.
• Innovate and optimize content processes; decide where and how content will be segmented and refactored for Gen AI tools.
• Act as part editor and part content strategist with strong reading comprehension skills.
• Act as both a do-er and innovator, making decisions and recommendations independently.
• Segment large multi-page articles for LLM efficiency and context delivery.
• Create, manage and optimize high-quality, Gen AI-optimized content for large knowledge base.
• Be at the forefront of Gen AI applications in content; identify new opportunities for leveraging AI in content strategy.
• Stay updated with the latest in Gen AI technology and trends.

Required skills:

• Foundational knowledge of Gen AI uses and applications to drive better, faster ways to work. You don’t have to be an expert in the tech but need to understand what it can do for clients.
• Gen AI curiosity and enthusiasm and wish to learn more in this space.
• Expert English reading comprehension and editing skills. You need to be able to suggest where to break large articles and make any edits needed; we call it ‘chunking’ the articles.
• Ability to manage multiple deadlines and projects at once.
• Good familiarity with Word, Excel and large spreadsheets; strong Office 365 skills.
• Natural desire to bring order and classification to content chaos. Familiarity with information architecture is a bonus.
• Like finding patterns and problem-solving.
• 2-3+ years Digital Marketing or Content Marketing experience at a large enterprise or agency.
• Bachelor's degree or equivalent work experience in Marketing, Communications or a related field.
• Ability to work collaboratively in a fast-paced and evolving environment.

Location:
PHL NCR Makati Work-at-Home
Language Requirements:

Time Type:
Full time

Job Title:
Team Leader, Operations
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Career Level Description
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

<< Philippines ONLY, Additional Description >>

• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
• Support and manage the program together with other Team Leaders and Managers
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.
  Disclaimer
  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:
PHL Quezon City - UP Ayala TechnoHub Bldg G, 3rd Flr
Language Requirements:

Time Type:
Full time

Job Title:
Associate Specialist, Governance, Risk and Compliance (TCF)
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.The Risk & Compliance Officer is responsible for supporting the organization's compliance, risk management, governance, and audit activities. The role ensures adherence to client requirements, company policies, regulatory obligations, and internal control standards. The Risk & Compliance Officer proactively identifies operational risks, monitors compliance performance, conducts audits and assessments, facilitates incident investigations, and partners with Operations Leaders to implement effective risk mitigation strategies.
The position plays a critical role in fostering a culture of compliance and risk awareness while protecting the organization from regulatory, operational, financial, and reputational risks.

Key Responsibilities
Compliance Management

• Conduct regular compliance audits and monitoring activities across assigned programs.
• Ensure compliance with client contractual requirements, company policies, and applicable regulations.
• Track and report compliance findings, observations, and corrective actions.
• Monitor closure of audit findings within established service level agreements (SLAs).
• Facilitate policy communication and acknowledgment activities.
  Risk Management
• Identify, assess, and document operational, compliance, information security, and business risks.
• Maintain and update risk registers and risk assessment documentation.
• Facilitate risk workshops and Failure Mode and Effects Analysis (FMEA) sessions.
• Monitor execution of risk mitigation plans and validate effectiveness of controls.
• Escalate high-risk issues to management and relevant stakeholders.
  Audit & Monitoring
• Plan and execute internal audits, compliance reviews, and control assessments.
• Perform process walkthroughs and control testing.
• Analyze audit results and identify trends, root causes, and improvement opportunities.
• Prepare audit reports and present findings to management.
• Support client audits and external audit engagements.
  Incident & Investigation Support
• Participate in investigations involving fraud, security incidents, policy violations, and compliance breaches.
• Gather and analyze evidence and supporting documentation.
• Conduct interviews and fact-finding activities when necessary.
• Monitor implementation of corrective and preventive actions.
  Reporting & Governance
• Develop compliance dashboards, scorecards, and risk reports.
• Prepare executive summaries and presentations for leadership reviews.
• Track key risk indicators (KRIs) and compliance metrics.
• Support governance meetings and document actions and decisions.
  Stakeholder Management
• Partner with Operations, Human Resources, IT, Security, and Client Services teams.
• Provide guidance regarding compliance requirements and risk mitigation.
• Support leaders in addressing identified control gaps.
• Promote compliance awareness through training and communication initiatives.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Location:
PHL Quezon City - Eton
Language Requirements:

Time Type:
Full time

Job Title:
Senior Operations Manager
Job Description

Location:
PHL Makati City - Ayala North Exchange
Language Requirements:

Time Type:
Full time

Job Title:
Team Leader, Operations
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Career Level Description
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

<< Philippines ONLY, Additional Description >>

• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
• Support and manage the program together with other Team Leaders and Managers
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.
  Disclaimer
  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:
PHL Cyberzone Cebu City - FCC Tower 3 & 4
Language Requirements:

Time Type:
Full time

Job Title:
Sr. Analyst, Content Strategist
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.We are looking for a passioned Content Specialist to join our fast-growing Gen AI-enabled content delivery team in the Philippines. The ideal candidate is curious about Gen AI and able to learn and understand quickly how technology can help our clients optimize their content for Gen AI-powered futures. Working under the direction of a Senior Gen AI Content Specialist you will be part of a team of Content Specialists executing best-in-class content transformation on large libraries of knowledge base content. You will decide where and how content will be segmented and refactored for optimal use by Gen AI tools. You like meticulous, detailed work, but also see and share opportunities for improvement.
As a Gen AI Content Specialist you are part editors, part technicians. You have strong reading comprehension skills and are responsible for deciding where and how large multi-page articles need to be segmented for LLM efficiency and carried context. Don’t worry, we’ll coach you at first but do expect you to lead the decision making shortly thereafter. If you love content and want a role that keeps you on the leading edge of Gen AI applications, consider joining fast growing team.

Responsibilities:

• Execute content transformation and continuous improvements on large content libraries.
• Innovate and optimize content processes; decide where and how content will be segmented and refactored for Gen AI tools.
• Act as part editor and part content strategist with strong reading comprehension skills.
• Act as both a do-er and innovator, making decisions and recommendations independently.
• Segment large multi-page articles for LLM efficiency and context delivery.
• Create, manage and optimize high-quality, Gen AI-optimized content for large knowledge base.
• Be at the forefront of Gen AI applications in content; identify new opportunities for leveraging AI in content strategy.
• Stay updated with the latest in Gen AI technology and trends.

Required skills:

• Foundational knowledge of Gen AI uses and applications to drive better, faster ways to work. You don’t have to be an expert in the tech but need to understand what it can do for clients.
• Gen AI curiosity and enthusiasm and wish to learn more in this space.
• Expert English reading comprehension and editing skills. You need to be able to suggest where to break large articles and make any edits needed; we call it ‘chunking’ the articles.
• Ability to manage multiple deadlines and projects at once.
• Good familiarity with Word, Excel and large spreadsheets; strong Office 365 skills.
• Natural desire to bring order and classification to content chaos. Familiarity with information architecture is a bonus.
• Like finding patterns and problem-solving.
• 2-3+ years Digital Marketing or Content Marketing experience at a large enterprise or agency.
• Bachelor's degree or equivalent work experience in Marketing, Communications or a related field.
• Ability to work collaboratively in a fast-paced and evolving environment.

Location:
PHL NCR Makati Work-at-Home
Language Requirements:

Time Type:
Full time

Job Title:
Accountant I
Job Description

Location:
PHL Work-at-Home
Language Requirements:

Time Type:
Full time

Job Title:
Accountant I
Job Description
Associate, Accounting — GLSS GFA will report directly to the GLSS supervisor, Accounting. The Associate ensures that Fixed Assets transactions are properly recorded and quality reconciliations of I/C accounts compliant to SOX controls are completed on time. He should provide solutions for reconciling items, and recommend improvement initiatives within the assigned processes.

Location:
PHL NCR QC Work-at-Home
Language Requirements:

Time Type:
Full time

Job Title:
Generalist, People Solutions
Job Description
The People Solutions Generalist I is responsible for evaluating, analyzing, implementing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust, ensuring alignment between Human Resources strategy and overall business objectives.Essential Functions/Core Responsibilities

• Evaluating, analyzing, and implementing all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management
• Provide consulting services, through cross-departmental partnerships, to managers regarding team member performance, management practices, human resource policies, talent management, and compensation
• Receive, process and respond to day-to-day employee concerns and coordinate with appropriate stakeholders, as necessary
• Partner with stakeholders to develop and support proactive Human Resources solutions in alignment with the organization's overall strategies
• Conducting initial orientation to newly hired or newly promoted employees and other HR learning sessions
• Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws
• Collect, maintain, analyze, and report on various types of key Human Resources metrics to assist management in effective decision making; develop clear visuals to communicate findings
• Prepare documentary requirements for HR Partners handling labor-related cases, as necessary
• Review Human Resources trends in the market and assist with execution of changes and improvements
• Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization
• May help facilitate candidate selection processes, as necessary

Candidate Profile

• 2 - 4 Years of Experience
• University Degree Preferred
• Experience with Workday preferred
• Working knowledge of labor relations
• Strong communication skills, both written and verbal
• Proficient Microsoft Office skills
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
• Self-starter, sense of urgency, and works well under pressure in a virtual environment
• Strong attention to detail

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:
PHL Pasay City - MOA
Language Requirements:

Time Type:
Full time

Job Title:
Sr. Analyst, Content Strategist
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.We are looking for a passioned Content Specialist to join our fast-growing Gen AI-enabled content delivery team in the Philippines. The ideal candidate is curious about Gen AI and able to learn and understand quickly how technology can help our clients optimize their content for Gen AI-powered futures. Working under the direction of a Senior Gen AI Content Specialist you will be part of a team of Content Specialists executing best-in-class content transformation on large libraries of knowledge base content. You will decide where and how content will be segmented and refactored for optimal use by Gen AI tools. You like meticulous, detailed work, but also see and share opportunities for improvement.
As a Gen AI Content Specialist you are part editors, part technicians. You have strong reading comprehension skills and are responsible for deciding where and how large multi-page articles need to be segmented for LLM efficiency and carried context. Don’t worry, we’ll coach you at first but do expect you to lead the decision making shortly thereafter. If you love content and want a role that keeps you on the leading edge of Gen AI applications, consider joining fast growing team.

Responsibilities:

• Execute content transformation and continuous improvements on large content libraries.
• Innovate and optimize content processes; decide where and how content will be segmented and refactored for Gen AI tools.
• Act as part editor and part content strategist with strong reading comprehension skills.
• Act as both a do-er and innovator, making decisions and recommendations independently.
• Segment large multi-page articles for LLM efficiency and context delivery.
• Create, manage and optimize high-quality, Gen AI-optimized content for large knowledge base.
• Be at the forefront of Gen AI applications in content; identify new opportunities for leveraging AI in content strategy.
• Stay updated with the latest in Gen AI technology and trends.

Required skills:

• Foundational knowledge of Gen AI uses and applications to drive better, faster ways to work. You don’t have to be an expert in the tech but need to understand what it can do for clients.
• Gen AI curiosity and enthusiasm and wish to learn more in this space.
• Expert English reading comprehension and editing skills. You need to be able to suggest where to break large articles and make any edits needed; we call it ‘chunking’ the articles.
• Ability to manage multiple deadlines and projects at once.
• Good familiarity with Word, Excel and large spreadsheets; strong Office 365 skills.
• Natural desire to bring order and classification to content chaos. Familiarity with information architecture is a bonus.
• Like finding patterns and problem-solving.
• 2-3+ years Digital Marketing or Content Marketing experience at a large enterprise or agency.
• Bachelor's degree or equivalent work experience in Marketing, Communications or a related field.
• Ability to work collaboratively in a fast-paced and evolving environment.

Location:
PHL NCR Makati Work-at-Home
Language Requirements:

Time Type:
Full time