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Job Description Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged. Qualifications Our most successful candidates will have: - High school diploma or GED - Demonstrated ability to perform at a high level, to support our high volume of inbound calls - Excellent verbal and written communication skills; proficient reading skills required - Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred - Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required - Prior customer service experience preferred Additional Information All your information will be kept confidential according to EEO guidelines. Company Description Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role Responsible for delivering timely, relevant, quality financial reports for BPI AIA under IFRS 17 basis with great accuracy to various stakeholders Ensure accurate and timely delivery of required financial reports/ disclosure notes/ reporting templates under IFRS 17 reporting basis Handle booking of required adjustments, if any, for IFRS 17 reporting purposes Prepare supporting balance sheet reconciliations for IFRS 17 accounts Monitor financial performance and perform analysis of net profits in comparison to plan, latest forecast, and prior period Prepare annual budgeting and monthly forecasting for IFRS 17 net profits Handle reporting to management of the financial health and provide insights to improve performance and identify trends and potential problems that may affect the company’s financial health Ensure appropriate internal controls over financial reporting processes under IFRS 17 reporting basis and provide the required quarterly sign-off on the Financial Controls Self Assessment (FCSA) checklist Continually assess the IFRS 17 financial reporting processes to improve efficiency and reduce risk, as well as lead the team in implementing the approved enhancements of processes and controls. Contribute to the design and implementation of a highly effective IFRS 17 Education Training program for different stakeholders. Handle booking of semi-annual adjustments and requirements for other group reporting requirements Communicate professionally and effectively with other teams to ensure that financial reports and analysis are accurate, and any issues are resolved on a timely manner. Perform other responsibilities and duties as may be assigned by the immediate manager to meet operational and other requirements. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone. If you sound like that leader, read on. About the Role Responsible for determining the validity and authorising settlement of insurance claims Roles and Responsibilities: • Assess and settle insurance claims arising from policies in force • Make recommendations and guidelines to insurance claims • Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA • Process all insurance claims documents timely • Answer inquires relating to claims processing • May develop and deliver functional / technical training in claim related areas [Use this profile for claim positions covering multiple product lines (e.g. individual health and group health) simultaneously as well as for positions delivering training for claim staff, and use Medical Advisory and Health Services profile for positions handling complex medical claim cases] Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does an Operations Manager really do? Imagine yourself going to work with one thing on your mind: to provide the best possible customer experience to your clients. As an Operations Manager, you will: Make sure that KPIs are being met consistently; Effectively make each employee reach their best potential; Creatively devise effective plans on how to make each employee reach their targets; Gain the trust and respect of your employees; Identify your people’s strengths and weaknesses; Assign tasks that will help people showcase their talents and work on their weaknesses; and Manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Requirements: At least 3 years of related working experience in customer experience operations and as a management specialist A good track record of meeting and delivering targets Articulate enough with others, like Teammates and clients A multitasker that can work in a fast-paced environment A good leader At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities. About TaskUs TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, HiTech, FinTech and HealthTech. As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. Responsibilities Build and expand fiat payment offerings for our users in the Philippines and beyond by integrating with payment providers and banks Productize our payments solution (ewallet, tokenized payments, crypto-to-fiat) for external partners Work with Engineering and Design to ideate, build and optimize user journey in the payments flow, as well as the backend flow/automation on order processing, settlement and reconciliation Own related operational metrics like payment conversion rates Work with internal (Finance, Operations, Compliance, etc.) and external (Bancnet, PCHC, etc.) stakeholders to scale the business while managing operational efficiency Interface and assist external clients with API integration questions and troubleshooting Requirements Relevant working experience in the Philippines banking, fintech and payments landscape Bachelor’s degree or above, with a STEM or business / finance / economics related major preferred Experience building end to end payment rails for tech platforms, from user frontend flows to payment provider integrations to settlement and reconciliation Possess superior analytical and quantitative skills, and have the ability to use hard data and metrics to back up assumptions Skilled communicator and can collaborate effectively with a breadth of stakeholders including engineering, lawyers, compliance, sales, external partners, etc. Insatiably curious and possess an entrepreneurial drive Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience. Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement. A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does an Operations Manager really do? Imagine yourself going to work with one thing on your mind: to provide the best possible customer experience to your clients. As an Operations Manager, you will: Make sure that KPIs are being met consistently; Effectively make each employee reach their best potential; Creatively devise effective plans on how to make each employee reach their targets; Gain the trust and respect of your employees; Identify your people’s strengths and weaknesses; Assign tasks that will help people showcase their talents and work on their weaknesses; and Manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Requirements: At least 3 years of related working experience in customer experience operations and as a management specialist A good track record of meeting and delivering targets Articulate enough with others, like Teammates and clients A multitasker that can work in a fast-paced environment A good leader At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities. About TaskUs TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, HiTech, FinTech and HealthTech. As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. The LX Designer will provide thought leadership in the application of instructional design strategies and methodologies, with particular emphasis on scoping, analysis, design, and evaluation. SPECIFIC RESPONSIBILITIES Learning Experience Design Conduct robust learning needs analysis Conduct audience, context, content, and available performance analysis when determining a design for a particular project Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data Determine required skills and competency levels for learners/ participants Define and design the most effective strategy for the learning need Identify training objectives and performance targets Define the evaluation strategy of the learning program Courseware Development Conceptualize the overall look and feel of digital learning lessons. Produce a development brief outlining the mood board and suggested interactions to be used in the lesson Identify the best interaction or media to present the content. Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses. Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every single output. Project Management Collaborate effectively across functional teams to identify learning needs and ensure alignment around key priorities and initiatives. Keep track and report results of learning initiatives up to 90 days after implementation. Create, track, and maintain project plans Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks The success of the LX Designer will be measured through: Performance of learning programs deployed (reaction, performance, etc) On-time delivery of projects managed Feedback from key stakeholders OTHER RESPONSIBILITIES Provide instructional design services to the following key functions: Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches Operations Management, Quality and PST to address performance gaps in production Organizational Development (OD) for continuing education and skills enhancement Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates) Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following: Analyzing learning needs Conduct audience, context ,content, and available performance analysis when determining a design for a particular project Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data Determining required skills and competency levels for learners/ participants Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning Identifying training objectives and performance targets Determine target objectives for identified learning content and target audience Defining instructional design strategy Identify best method to deploy learning experience or instructions Scoping/outlining training content List details of proposed training content , indicating duration and method Building training curriculum/lesson plan Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed Writing storyboards/scripts Collaborate with SMEs in finalizing learning content that is critical for learners/ participants Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information Designing facilitator and participant guides Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom Write information that will aid learning and engagement for participants for brick and mortar or virtual classroom Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course Provide feedback to identified participants after the sessions, as appropriate Creating knowledge and skills assessments Design and write appropriate means to measure and evaluate learning and knowledge of participants Evaluating learning effectiveness Gather relevant data comparison of performance and training effectiveness Collaborate with key departments to gather and collate relevant data for evaluating learning Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation Collaborate with project team members and relevant departments to identify points to improve Suggest ways to improve and/or sustain performance based on results of evaluation Discover and implement techniques to drive online learning adoption and content usage. Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation. Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability. EDUCATION Bachelor’s degree in Instructional Design or closely related course, or equivalent experience. Master's degree in Instructional Design, Distance Education or Educational Technology is a plus. WORK EXPERIENCE 3 to 5 years experience in designing learner-centered training programs and developing related training materials 3 to 5 years conducting learning needs analyses to identify situations addressable by training solutions Working knowledge of adult learning, instructional design, and evaluation principles and practices Drafting measurable training goals and learning objectives (in all three learning domains) Developing appropriate learning assessment strategies and instruments Experience as an L&D program manager a plus TECHNICAL SKILLS Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications) Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline) Experience with E-Learning design principles, practices, and platforms (LMS) OTHER SKILLS Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing Demonstrated ability to interact with peers, management and other departments in a professional manner Strong organizational and interpersonal management skills Ability to manage time effectively and efficiently Self-motivated and directed with keen attention to detail How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Job Description Deliver quality customer service to our global clients Qualifications At least high school graduate With or without call center experience Able to communicate in English Willing to work onsite in Clark on night shift Additional Information Click: REFER A FRIEND Company Description Sutherland is Great Place to Work Certified. Refer your friends today!

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Teammate Job Description So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being the top notch. So come on, we need your full concentration on what it's like being a Teammate. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management So, do you have what it takes to become a Teammate? Requirements: What exactly are we looking for? Well, we need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We're looking for someone who has strong verbal and written communication and comprehension skills. Someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That's what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team. If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Join TaskUs, Business Intelligence's 2022 “Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you! Scholarship program for your children HMO benefits for you and up to 2 dependents after 2 weeks of employment Wellness programs Retirement savings program with company matching On-site perks: World-class, Ridiculously Refreshing workspaces Gym and recreational areas Unlimited coffee Free healthy lunch Daycare for your kids while you're on shift Happy Hours, Time Outs, and other on-site events to enjoy *Terms & Conditions apply At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities. About Us TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India. For more information, visit www.taskus.com. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Sun Life Global Solutions is looking for exceptional, customer oriented team players who are willing to join a fast-paced, challenging environment in our Client Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Client Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC. Main Accountabilities: As a Client Care Representative you will:  Receive telephone calls regarding inquiries from our customers  Get on 3 concurrent chat sessions with customers  Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives  Use on-line systems to gather information required and resolve issues  Track, monitor and resolve customer requests  Provide superior customer service by being proactive in meeting customer needs  Commitment to a scheduled environment  Available to work overtime during the peak periods  Flexibility to work during standard hours of operation….working night shifts  Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs To shine in this position, you have the following competencies:  Minimum call center experience is of 1 year (complex inbound account)  Fluency in English speaking and writing  Ability to handle 3 concurrent chats with customers  Very good written communication skills  Writing speed of 25 words per minute with an accuracy of 95%  Ability to effectively promote Sun Life products and services  Have a Customer Centric approach  Ability to discover, analyze and solve problems  Ability to demonstrate empathy, self-awareness and emotional control  Good listening skills  Ability to approach situations with a positive attitude  Ability to value open and honest feedback  Ability to be a strong team player  Ability to translate frequent results coaching into continuous improvement  Ability to multitask proficiently in a fast paced, performance driven environment  Ability to deliver superior customer service skills that consistently demonstrate professionalism  Ability to adapt quickly and comfortably to change  Ability to handle stress in a high pressure environment  Attention to detail with strong documentation and follow up skill  Strong and effective verbal and written communication skills  Proficient Windows knowledge  Proficient keyboarding skills Job Category: Call Centre Posting End Date:

Job Title: Advisor - Webhelp PH Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE: GERMANY - This job description does not apply to employees in Germany. UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION PHILIPPINES • Minimum of two years of college education. No prior call center experience is required • Ability to think clearly and can explain simple issues effectively, both written and verbally INDIA • Ability to effectively communicate, both written and verbally • Listen attentively to customer needs and concerns; demonstrate empathy • Clarify customer requirements; probe for and confirm understanding of requirements or problem • Confirm customer understanding of the solution and provide additional customer education as needed • Ability to learn including strong problem solving skills • Demonstrate strong probing and problem solving skills • Should be able to handle complex queries • Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: PHL Makati City - Ayala North Exchange Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Learning Interactions Expert really do? Think of yourself as someone who is responsible for the creation of interactive and engaging self-paced lessons. Not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company, so we make sure our employees are top-notch. So come on, now we need your full attention because it’s time to imagine what it’s like being a Learning Interactions Expert. Imagine yourself going to work with one thing on your mind: to get rid of traditional classroom training and replace it with personalized learning ecosystems, delivered on-demand. As you tackle your new tasks for the day, you know that it will lead to one thing: that you’ll develop complex instructional media catered to varying learning styles and needs. As a Learning Interactions Expert, you will develop advanced learning peripherals including (but not limited to): guided tool simulations, interactive lessons and assessments, instructional videos, and game-based courses. You will coordinate with the the LX Design Team to develop and implement learning experiences that will target desired learning outcomes. You will also utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media, keeping visual design principles in mind as you develop every single output. Your success as a Learning Interactions Expert will be measured through your adherence to project timelines (as outlined by the project lead/manager), your presentation and application of innovative learning media, and the contribution/impact of your developed media to learning outcomes (as measured by Kirkpatrick’s Levels of Evaluation 1 to 3). So, do you have what it takes to become a Learning Interactions Expert? Requirements: So, what is it we’re looking for? Well, since this is a Learning Interactions Expert post, we need someone who already has the skills to even call themselves a Learning Interactions Expert. So, if you’re someone with a bachelor’s degree in Multimedia Arts or equivalent, that’s great! Please note, though, that it’s not a requirement for the post. We need someone with at least 1-2 years of work experience in the related field. Training delivery experience is an advantage, but is not required. We also need someone who has experience in developing instructional materials. Someone who has experience creating static and motion graphics using Adobe Creative Cloud programs (Photoshop, Illustrator, After Effects, Premiere, Edge Animate, and so on) would definitely have an edge. We’re also on the lookout for someone who has experience developing instructional media with at least one e-learning authoring tool (Adobe Captivate and Articulate Storyline are preferred) and a solid grasp of visual design principles. And, if you’re familiar with the levels of e-learning development/interaction, Bloom’s Taxonomy of Learning Domains, the ADDIE model of instructional design, Gagne's 9 Events of Instruction, and Mayer’s 12 Principles of Multimedia Learning, you could be great fit! Finally, if you can learn to use new software/hardware easily and have a background in computer programming, then you may be the person we’re looking for. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. About the Role • Implement ETL pipelines in Azure cloud environment for reporting and analytics projects • Monitor and support existing BAU pipelines in Azure cloud platform Provide infrastructure support to Azure cloud platform users as a part of the admin team Roles and Responsibilities: Design and implement MLOPS, i.e. set of tools and operating models used to deploy and maintain machine learning models in production reliably and efficiently Act as a bridge between data scientists and IT & data engineers & data architects, especially during development & production architecture design & set-up Test and optimizing machine learning models and algorithms before they go in production Assist in monitoring and retraining models when needed Minimum Job Requirements: Degree in computer science, math, statistics or related Strong knowledge and experience in Python Strong knowledge and experience in MLOPS Strong communication skills in English, both spoken and written Strong knowledge and experience in machine learning and statistics Strong Software engineering skills Good knowledge of Agile, DevOps, TDD, CI/CD tools & methodologies Familiar with Azure Databricks, MLFLOW, Dockers, Kubernetes Familiar with DB/Cache systems like SQL Server, MongoDB, Redis, etc. Strong analytical, problem-solving and teamwork skills 3+ years of relevant experience Nice to Have: Good knowledge of Microsoft Azure stack (AMLS, Synapse, Data Factory, etc.) Strong knowledge of Databricks Strong knowledge of pySpark & SQL Strong experience in Python web framework like Flask, Django, FastAPI, etc.Strong knowledge of RDBMS and 2+ NoSQL database Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description As a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone. Qualifications KEY RESPONSIBILITIES: • Resolve customer issues and upsell; • Identify and relate with various customer needs and scenarios; • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; • Remain updated in client and industry led processes, technology applications, utilities, and products; • Utilize various client based tools and applications for customer management and servicing; • Transfer customers to appropriate departments when required; • Conduct data entry, documentation, and case management; • Work and partner with others within a team-based environment; and • Achieve and maintain required metrics and goals. KEY RESPONSIBILITIES: • Resolve customer issues and upsell; • Identify and relate with various customer needs and scenarios; • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; • Remain updated in client and industry led processes, technology applications, utilities, and products; • Utilize various client based tools and applications for customer management and servicing; • Transfer customers to appropriate departments when required; • Conduct data entry, documentation, and case management; • Work and partner with others within a team-based environment; and • Achieve and maintain required metrics and goals. Additional Information All your information will be kept confidential according to EEO guidelines. Company Description Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description "1. Supports across live chat, email, phone, Social Media, and App reviews. Upholds the Disney brand, champions fan loyalty, and the Guest experience. Delivers exceptional Guest Service, to achieve required customer satisfaction targets. Responds and resolves Guest queries efficiently, in a timely manner. Maintains up to date knowledge of products and updates to the product. Adheres to and follows any Disney processes to resolve Guest queries. Ensures that any or all relevant Guest information, and detail of query, is recorded accurately and timely in the CRM. Takes ownership of queries or complaints raised by Guests, to resolve their concerns. Maintains a clear and consistent tone of voice that reflects the Disney brand in line with quality and language guidelines. Highlights any potential contact drivers and shares learnings gathered with Disney GX team. Demonstrates a full understanding of the business processes, procedures, and relevant product knowledge and systems so that accurate information is provided to the Guest at all times. " Qualifications Has good written and spoken communication skills Is confident in decision making, in line with business processes supplied Has basic computer skills, typing/keyboard skills and experience in navigating across different IT systems Prefer experience working in customer service or contact center Has experience working in a fast-paced environment, with changing business priorities. Has completed High School level or K-12 Has a passion for providing an exceptional Guest experience Enjoys taking ownership of queries Has great attention to detail and is well organizedIs a conscientious and reliable individual who is passionate, enthusiastic, and a team player, with a positive attitude. Demonstrates a strong understanding of customer satisfaction and service excellence. Additional Information All your information will be kept confidential according to EEO guidelines. Company Description Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description As a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone. Qualifications KEY RESPONSIBILITIES: • Resolve customer issues and upsell; • Identify and relate with various customer needs and scenarios; • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; • Remain updated in client and industry led processes, technology applications, utilities, and products; • Utilize various client based tools and applications for customer management and servicing; • Transfer customers to appropriate departments when required; • Conduct data entry, documentation, and case management; • Work and partner with others within a team-based environment; and • Achieve and maintain required metrics and goals. KEY RESPONSIBILITIES: • Resolve customer issues and upsell; • Identify and relate with various customer needs and scenarios; • Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; • Remain updated in client and industry led processes, technology applications, utilities, and products; • Utilize various client based tools and applications for customer management and servicing; • Transfer customers to appropriate departments when required; • Conduct data entry, documentation, and case management; • Work and partner with others within a team-based environment; and • Achieve and maintain required metrics and goals. Additional Information All your information will be kept confidential according to EEO guidelines. Company Description Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Title: Customer Service Advisor - Phenom - Work Anywhere 2023 Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI Location: PHL Work-at-Home Language Requirements: Time Type: Full time2023-11-30If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today! So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being the top notch. So come on, we need your full concentration on what it's like being a Teammate Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management So, do you have what it takes to become a Teammate? Requirements: What exactly are we looking for? Well, we need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We're looking for someone who has strong verbal and written communication and comprehension skills. Someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That's what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team. If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Join the Pioneer Crypto Brand in the Philippines! Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank. What you'll do Key Responsibilities Cloud Infrastructure & IaC: Architect and maintain scalable AWS infrastructure using Terraform and CloudFormation, ensuring "Infrastructure as Code" is the standard for all deployments. DevSecOps Integration: Implement and automate security controls within the CI/CD pipeline. Ensure our infrastructure meets BSP, ISO 27001, and SoC2 compliance through automated policy enforcement. Container Orchestration: Manage production-grade Kubernetes (EKS) clusters and Helm charts, focusing on high availability, auto-scaling, and resource optimization. Security & Observability: Deploy and manage security tools including WAF, SIEM, XDR, and AWS CloudTrail. Proactively monitor for vulnerabilities and infrastructure threats. Systems Support: Provide robust infrastructure support for mission-critical applications, including data-intensive services and internal risk-monitoring tools. AI-Driven Automation: Explore and integrate LLM-based tools (e.g., via OpenAI, Bedrock) to automate incident response, optimize scripts, and improve internal engineering productivity. What you'll need Requirements & Qualifications Experience: 5+ years of experience in maintaining high-availability services and supporting distributed cloud infrastructure (Fintech/Crypto experience is a plus). Technical Stack (Must-Have): Orchestration: Expert-level knowledge of Kubernetes (EKS) and Helm. Cloud: Deep proficiency in AWS services (EC2, RDS, S3, IAM). IaC: Strong production experience with Terraform. Security Expertise: Proven track record in infrastructure hardening and supporting external audits. A deep understanding of the shared responsibility model in cloud security. Programming: Proficiency in Python or Java is essential for automation and building custom DevOps tooling. Middleware: Hands-on experience managing RDS, Redis, and Kafka. Bonus Points (Nice-to-Have) AI/LLM Skills: Experience leveraging LLMs to build intelligent DevOps agents or automated alerting systems. Infrastructure for Data: Experience setting up infrastructure that supports large-scale data processing or risk-engine workloads. Compliance: Direct experience dealing with central bank-level (e.g., BSP) technical requirements. Join the Coins Team Now! Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience. Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement. A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.