Sutherland Global Services Philippines

Job Description

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
• Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
• Facilitate all aspects of floor-training and BQM Training for the program.
• Responsible for self-skilling & certification during periods of un-activity (classroom)
• Supervise and coach learners in nesting & BQM type environments
• Facilitate multi-hour product, behavioral or tool change type learning experiences
• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
• Coach and give feedback to trainees to help them fulfill performance metrics.
• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Qualifications

• At least 1-year relevant training experience
• Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
• Strong English verbal and written communication skills
• Strategic in developing solutions and process improvements
• Willingness and ability to work in a shifting or graveyard schedule

Additional Information
All your information will be kept confidential according to EEO guidelines.

Company Description
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Job Description
Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities:

• Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
• Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
• Influence the lives of others: Develop, train, and manage team members.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Keep leaders informed: Relay important information in the form of timely and accurate reports.

Qualifications

• A Bachelor’s degree or Associate Degree preferred but not required.
• Experience in managing a team of 18 to 20 associates.
• Experience and knowledge in supporting online gaming programs ( or same nature) as a customer service line of business.
• Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
• Strong customer-orientation when managing communications and issues.
• The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Knowledge of metrics, their measurements, thresholds, targets and process owners.
• A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.
• Willing to work onsite in Palayan, with night/shifting schedules.

Additional Information
All your information will be kept confidential according to EEO guidelines.

Company Description
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Job Description
The Associate Professional Facilities handle the delivery of key Facilities functions such as site upkeep and maintenance including equipment.
Associate-Facilities in this role get to:

• Work with the Property Management Group: Vendors, and staff to achieve facilities goals and objectives.
• Be responsible for overseeing all aspects of the operational facilities department: Manage facility inventory and assets.
• Ensure facility is clean and maintained: Assuring the highest standards of industry.
• Coordinate maintenance activities and inspections: Required by code or internal standards including; fire systems, emergency power infrastructure, access control reports, etc.
• Provide employees with facilities and support services: Necessary to increase employee satisfaction at the workplace and make it easier to effectively conduct business on behalf of our clients.
• Work off Internal Helpdesk tickets: Provide supporting documentation, close tickets, and maintain individual ticket lists.
• Assist information services: To maintaining proper working order for the following, as well assist in coordinating maintenance schedule and have flexibility after-hours and the ability to respond to facility emergencies when required.
• Assist the Project team on renovations.
• Assist in Budget Preparation – CAPEX and Operating Expense.
• Budget monitoring of budget utilization.
• Plans, coordinates, and implements for the timely completion of all facilities projects including but not limited to relocation, assignment of seats, installation of new office equipment and all other requirements of the programs.
• Review and validates invoices in PeopleSoft prior to payment.
• Coordinates with building administration on all issues regarding building facilities including but not limited to cleanliness, shutdowns, power, water, elevators, parking, and air-conditioning.
• Manage facility maintenance personnel (Handyman)
• Handle and manage leasehold improvements, Upkeep of Facility and Critical equipment (e.g., UPS, Genset, PACU, ACU, etc.)
• Evaluates and coordinates with General Services staff.
• Ensures that the resources of the company are efficiently utilized. Evaluate and propose any change in existing policies and procedures to improve cost efficiency and overall effectiveness.
• Process compliance to standard operating procedures, policies and deliverables pertaining to facilities.
• Coordinates Corporate Asset with Technical & Finance Department
• Assist in the review of drafted General Guidelines, Policies and Procedures.
• In charge in regular updating of the trackers on AMC, Utilities consumption, etc.

Qualifications

• Bachelor's Degree in Electrical Engineering.
• Knows basic civil and structural building construction, interior and exterior.
• Knows how to design and compute Electrical plans.
• Knows operation and maintenance for Generator sets and UPS units.
• Knows how to evaluate the vendor preventive maintenance report and provide action plans.
• Knows basic project management skills
• Can work extended or flexible hours, if needed
• Average written and oral communication skills
• Ability to maintain a high degree of confidentiality and professionalism is critical
• Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential
• Be able to adjust quickly and smoothly to changing priorities and conditions
• Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
• Be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player
• Have strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
• Be attentive to details

Additional Information
All your information will be kept confidential according to EEO guidelines.

Company Description
You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

Job Description
Company Description
Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description

• Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities
• i. Accomplish weekly deliverables, such as:
• Coaching compliance inclusive of RCAs and action Plans.
• Weekly Audit requirement and call scrubbings
• Team attendance infractions insights thru internal Sutherland attendance tool
• ii. Provide ideas that can help the client improve their product, business, processes and/or policies
• iii. Present Team Performance to Clients in as needed basis
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
• i. Set up accountability discussions on attendance and performance challenges
• ii. Report potential red flag on employee retention and partner with Operations Manager on stay interviews
• iii. Keep employees in the loop for any internal and external updates
• Have Team participate on Site and Program employee engagement activities
• iv. Come up with Team level mini engagement activities to hype moral

Qualifications
Preferred Candidate Profile:

• Minimum 2 years of experience as a Team Manager
• Strong sales operations background with a proven track record of driving performance
• Demonstrated expertise in coaching and developing agents to achieve sales and service goals
• Ability to effectively manage teams in a high-pressure, target-driven environment
• Strong experience in managing and delivering results across multiple KPIs, including productivity, quality, customer experience, and revenue/sales metrics
• Excellent stakeholder management, leadership, and communication skills

Additional Information
All your information will be kept confidential according to EEO guidelines.

Company Description
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Job Description
We are looking for a Learning Technology Developer who can both design effective learning experiences and build the technology that delivers them.
This role sits at the intersection of Instructional Design, Software Development, and AI Innovation. You will work closely with subject matter experts, stakeholders, and learning professionals to transform business requirements into engaging, measurable learning solutions.
You'll create interactive e-learning courses, AI-powered simulations, practice environments, assessment tools, and internal applications that help learners develop skills faster and more effectively.
This is not a traditional instructional designer role and not a pure software development role. We're seeking someone who is comfortable doing both and can demonstrate proven experience in learning design and production-level software development.

What You’ll Do

• Design learning experiences that align with business goals and measurable performance outcomes.
• Convert approved content and learning outlines into storyboards, interaction designs, and fully functional learning solutions.
• Develop and deploy SCORM and xAPI-compliant e-learning solutions for LMS environments.
• Build interactive simulations, role-play activities, and AI-powered learning experiences.
• Design AI-enabled features such as:
• Virtual customer personas
• Automated assessment and scoring
• Adaptive feedback mechanisms
• AI coaching and tutoring experiences
• Develop and maintain internal learning tools and applications using modern development frameworks.
• Create, test, and optimize prompts, structured outputs, and evaluation methods for AI-driven solutions.
• Conduct technical and instructional quality assurance for learning content and applications.
• Troubleshoot LMS integrations, learner tracking, bookmarking, completion logic, and reporting issues.
• Collaborate with instructional designers, SMEs, developers, and business stakeholders to translate performance gaps into scalable learning solutions.
• Create technical documentation, implementation guides, and handoff materials.
• Provide guidance on instructional design best practices and technical feasibility across projects.

Qualifications
Required Qualifications
To be successful in this role, candidates should demonstrate experience in both instructional design and software development.
Learning Design Expertise

• Strong understanding of instructional design principles and adult learning methodologies.
• Experience creating measurable learning objectives and aligning assessments to desired outcomes.
• Familiarity with instructional design frameworks such as ADDIE, SAM, or similar models.
• Ability to produce design documentation, storyboards, learning blueprints, and course outlines.
  Learning Technology & LMS Knowledge
• Experience developing or supporting SCORM 1.2, SCORM 2004, and/or xAPI learning content.
• Understanding of LMS functionality, learner tracking, bookmarking, completion status, reporting, and learning records.
  Software Development Skills
• Hands-on experience developing production-quality applications using:
• Python
• JavaScript and/or TypeScript
• Experience working with APIs, JSON, and modern web technologies.
• Knowledge of Git version control and collaborative development workflows.
• Experience deploying applications using Docker or containerized environments.
  AI & Automation Experience
• Experience integrating Large Language Models (LLMs) into applications or workflows.
• Ability to design prompts, structured outputs, evaluation methods, and safeguards for AI-powered solutions.
• Understanding of responsible and scalable AI implementation practices.
  Communication & Collaboration
• Strong written and verbal communication skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Comfortable working directly with business leaders, SMEs, designers, and developers.
  Preferred Qualifications
  Experience with any of the following is highly desirable:
• FastAPI, Flask, Django, or similar Python frameworks
• Next.js, React, Remix, Vite, or related front-end frameworks
• Storyline 360 and Rise 360
• RAG implementations, vector databases, agent workflows, or model fine-tuning
• LMS platforms such as Moodle, Cornerstone, Docebo, or SCORM Cloud
• Contact center, customer service, BPO, or support operations environments
• PostgreSQL or relational database design
• CI/CD pipelines and GitHub Actions
• Accessibility standards (WCAG 2.1 AA, Section 508)
• Linux environments and self-hosted solutions
  Experience Guidelines
• Ideally 5+ years of combined experience across instructional design and software development.
• At least 2 years of experience building and deploying learning technology solutions or comparable software products.
• Strong portfolio demonstrating both:
• Learning design artifacts (storyboards, objectives, design rationale, assessments)
• Production code, applications, or learning technology solutions
• Candidates who have built platforms, tools, or systems used by other learning professionals are highly encouraged to apply.

Additional Information
Why Join Sutherland?

• Work on cutting-edge AI learning solutions.
• Help shape the future of workforce development and performance enablement.
• Collaborate with learning experts, developers, and innovation teams.
• Build solutions that impact thousands of learners globally.

Company Description
Sutherland is building the next generation of AI-powered solutions that transform customer experiences across support channels. We partner with global brands and industry leaders to modernize customer engagement, operations, and learning ecosystems through innovative technology, cloud platforms, and data-driven solutions.
If you're passionate about combining learning design, software development, and AI innovation, this is an opportunity to help shape how thousands of employees learn and perform at scale.

Job Description
We are looking for a highly creative and detail-oriented Instructional Designer to join our Learning Design and Experience (LDEx) team.
In this role, you will own the complete learning lifecycle, from analyzing training needs and designing curriculum to developing learning materials, facilitating train-the-trainer sessions, and evaluating training effectiveness. You will create engaging learning experiences across classroom, virtual, self-paced, and e-learning environments.
This is an AI-forward role, where you will leverage generative AI and other AI tools throughout the instructional design process to accelerate content analysis, curriculum design, content development, and revisions, while maintaining accountability for instructional quality, accuracy, and learner outcomes.
Beyond course development, you will help solve business and performance challenges through innovative learning solutions that deliver measurable results.
Key Responsibilities

• Design end-to-end learning solutions using instructional design frameworks such as ADDIE, SAM, and Bloom's Taxonomy.
• Analyze business requirements, review content, and identify knowledge and performance gaps.
• Develop curriculum maps, learning paths, lesson plans, facilitator guides, learner materials, job aids, assessments, and e-learning content.
• Create learning solutions for instructor-led, virtual instructor-led, self-paced, and digital learning environments.
• Collaborate with subject matter experts (SMEs) to gather information, validate content, and ensure accuracy.
• Utilize AI tools to support content analysis, storyboarding, scripting, drafting, and content refinement while ensuring quality and compliance standards.
• Partner with cross-functional teams to deliver learning projects on time and according to project requirements.
• Conduct and support Train-the-Trainer (TTT) sessions to ensure successful implementation of learning programs.
• Coordinate training readiness requirements, including tools, systems, technology, and learning materials needed before deployment.
• Evaluate learning effectiveness using Kirkpatrick's Four Levels of Evaluation and recommend continuous improvements.
• Lead learning initiatives that address organizational, operational, or performance challenges.
• Manage multiple instructional design projects simultaneously while meeting quality and delivery expectations.

Qualifications
Required Qualifications

• Bachelor's degree in Education, Instructional Design, Learning & Development, Communications, Psychology, Business, or a related field. Equivalent education and experience may be considered.
• At least 2 years of experience in Learning & Development, specifically focused on curriculum design, content development, and training delivery.
• At least 1 year of experience in customer service, technical support, or a BPO environment.
• Demonstrated experience applying instructional design methodologies such as ADDIE and SAM.
• Strong understanding of adult learning principles and learning theories.
• Experience creating training materials for one or more of the following:
• Instructor-led training (ILT)
• Virtual instructor-led training (VILT)
• Self-paced learning
• E-learning
• Experience conducting learning evaluations and measuring training effectiveness.
• Excellent written and verbal communication skills.
• Proven ability to collaborate with subject matter experts and diverse stakeholders.
• Ability to manage multiple projects and deadlines simultaneously.
• Experience using AI tools to improve instructional design and content development workflows.
  Preferred Qualifications
• Experience facilitating training programs, workshops, or train-the-trainer sessions.
• Experience with e-learning authoring tools such as Rise 360, Storyline, or similar platforms.
• Exposure to Learning Management Systems (LMS).
• Familiarity with virtual learning platforms such as Microsoft Teams, Zoom, or Webex.
• Experience supporting telecom, retail, customer service, technical support, or similar industries.
• Knowledge of accessibility standards and inclusive learning design practices.
• Experience working with multimedia content including audio, video, and graphics.
• Professional certifications in Learning & Development, Instructional Design, ATD, CPTD, or related fields.

Additional Information
What Success Looks Like
A successful candidate has experience taking a curriculum from initial analysis and design through development, implementation, train-the-trainer delivery, and learning evaluation. They can demonstrate how their learning solutions improved performance, solved business challenges, or enhanced learner outcomes.
Why Join Sutherland?

• Be part of a high-performing Learning Design and Experience team.
• Work on innovative, AI-powered learning initiatives.
• Design learning solutions that drive real business impact.
• Collaborate with industry experts and global stakeholders.
• Grow your expertise in learning strategy, instructional design, and emerging AI technologies.
  Sutherland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Description
Shape the Future of Learning at Sutherland
At Sutherland, we don't just deliver exceptional customer and business solutions, we create learning experiences that transform careers, empower teams, and drive business success. As a global leader in digital transformation and business process solutions, we are passionate about innovation, continuous improvement, and developing world-class talent.
We're building our talent pipeline for an Instructional Designer who thrives on creativity, collaboration, and innovation. If you're passionate about turning complex concepts into engaging, impactful learning experiences and enjoy working with diverse stakeholders in a fast-paced environment, we'd love to connect with you.

Job Description
For Pooling Purposes
Managers in this role get to:

• Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
• Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
• Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
• Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Qualifications

• At least 2 years of Team Leader experience supporting mortgage campaigns. (Required)
• Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.
• Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
• Excellent communication skills—able to present insights clearly in both written and verbal formats.
• Ability to work in a fast-paced, performance-driven environment with strong attention to detail.
• Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.
• A proactive, solution-oriented mindset with a strong sense of ownership and accountability.

Additional Information
All your information will be kept confidential according to EEO guidelines.

Company Description
Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager - Mortgage. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description
For Pooling Purposes
Who are we looking for?
The Sourcing Manager is responsible for talent attraction of candidates with specialized positions for the company. They focus on strategic campaigns that work to create a candidate funnel for positions that are hard to fill.
The role is for Manager level, spearheading hiring projects, sourcing and marketing implementation to deliver the needed requirement for specialized positions considered as top level programs in the company.
What will you be doing?

• Design, build and establish specific activities both online and offline to bring in the right candidates for the job openings
• Responsible for creating a database of candidate profiles specific to technical or special program requirements for hiring needs
• Ensure the team can plan and implement sourcing and marketing campaigns specific to the client’s requirements of specific programs
• Collaborate with other teams such as recruitment operations, client vendors and internal sourcing team members on the hiring needs, give direction and support for the account hiring
• Responsible for consolidating, tracking and creating reports for the different initiatives implemented for the hiring needs, give solid recommendations and analysis for alignment
• Build and manage the specialized hiring sourcing campaigns and provide direction for the team, ensuring that cost-per-hire are within boundary while targets are being met
• Maintains understanding of new ways to source candidates, able to easily share learnings and builds strong learning relationships from others
• Implement process improvement, data analysis and able to develop a continuous platform or plan to improve hiring capabilities for hard to fill classes
  How will you be measured?
• Actual acceptable fill rate vs target headcount for the specific hiring account
• For project implementation, able to document and give comprehensive report from end-to-end project scope and performance
• As lead, be able to implement and deliver good results for the hiring requirement
• Give strong direction, guidance and coaching to mentor key personnel to build team camaraderie and performance
• Acceptable cost-per-hire metrics are met with the required headcount and sourcing plan budget.

Qualifications
What will make you a good fit?

• With at least 5 years’ background in talent sourcing specialized roles for BPO hiring
• Bachelor’s Degree in Business, Marketing, Human Resources or a related field
• Excellent written, verbal, and interpersonal communication skills
• Strong track record in project implementation, team presentation and analysis
• Critical thinker with innovative problem solving skills
• Highly computer literate and proficient in MS Office and related business / communication tools.
• Familiar with traditional and modern ways in doing virtual recruitment and talent sourcing (i.e. Boolean Search, LinkedIn Recruiter, Proactive Sourcing, AI enabled recruiting, etc.)
• Good organizational and time management skills
• Strategic and creative mindset, able to innovate and can maintain focus on the goal at hand
• With strong motivation, ability to lead a team in difficult situations and fast-driven in delivering results
• Willing to work onsite daily.

Additional Information
All your information will be kept confidential according to EEO guidelines.

Company Description
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Job Description
For Pooling Purposes
What You'll Do
Advanced Analytics & Business Insights

• Perform deep-dive analyses to uncover trends, patterns, opportunities, and risks across business operations.
• Develop descriptive, diagnostic, and predictive analytics solutions to support strategic decision-making.
• Translate complex business questions into actionable analytical frameworks and recommendations.
• Deliver executive-level insights through compelling storytelling, visualizations, and presentations.
  Data Science & Machine Learning
• Design, build, and deploy predictive models, including forecasting, classification, clustering, and recommendation models.
• Apply statistical methods to identify business drivers and improve performance outcomes.
• Evaluate model effectiveness and continuously refine solutions to maximize accuracy and business value.
• Leverage Python, SQL, and modern analytics tools to support scalable data science initiatives.
  AI, Text Analytics & Automation
• Analyze unstructured data sources such as customer interactions, transcripts, feedback, and operational documentation.
• Utilize Natural Language Processing (NLP) and AI-based methodologies to identify sentiment, themes, behaviors, and emerging trends.
• Support the development of intelligent analytics solutions that enhance operational performance and customer experience.
  Business Consulting & Stakeholder Management
• Partner directly with business leaders to define requirements, align priorities, and identify opportunities for data-driven improvements.
• Serve as a trusted advisor, helping stakeholders convert insights into measurable business actions.
• Lead analytical discussions and effectively communicate technical concepts to non-technical audiences.
• Manage multiple strategic initiatives while maintaining high-quality delivery standards.
  Modern Data Platforms & Reporting
• Work with large-scale data environments, cloud-based analytics platforms, and enterprise reporting solutions.
• Support analytics modernization efforts by translating legacy reporting logic into scalable data solutions.
• Collaborate with data engineering teams to ensure data quality, governance, and accessibility.

Qualifications
Required Qualifications:

• Bachelor's degree in Statistics, Mathematics, Data Science, Computer Science, Engineering, Economics, or a related quantitative discipline.
• At least 4 years of experience in Data Science, Advanced Analytics, Business Analytics, or a related field.
• Strong expertise in SQL and Python for data analysis and model development.
• Experience building predictive and statistical models, including forecasting, regression, classification, and segmentation.
• Solid understanding of data visualization and business intelligence concepts.
• Experience working directly with business stakeholders and translating business challenges into analytical solutions.
• Strong problem-solving, presentation, and communication skills.
• Experience using Git or similar version control tools.
  Preferred Qualifications:
• Experience with cloud-based analytics platforms such as Databricks or similar technologies.
• Knowledge of Spark SQL, PySpark, or large-scale data processing frameworks.
• Experience in Natural Language Processing (NLP), text analytics, or AI-driven modeling.
• Familiarity with modern machine learning frameworks and model deployment practices.
• Exposure to optimization modeling, resource planning, workforce optimization, or operational analytics.
• Experience supporting high-volume customer-facing, sales, service, or operations environments.

Additional Information
Why Join Sutherland?

• Drive high-impact analytics initiatives that influence business strategy and operational excellence.
• Work with modern data technologies, advanced modeling techniques, and AI-powered solutions.
• Partner directly with senior leaders and decision-makers across the organization.
• Enjoy the autonomy and visibility of a leadership-level individual contributor role.
• Be part of a collaborative, innovation-focused environment where your insights create measurable business value.
• Contribute to large-scale analytics transformation programs and future-focused data strategies.
  Ready to make data matter?
  Join Sutherland and help shape smarter business decisions through advanced analytics, machine learning, and data-driven innovation.

Company Description
Shape Business Decisions Through Data
Sutherland is seeking a highly analytical, business-minded Manager, Advanced Analytics & Data Science to join our growing Analytics organization. This is a leadership-level individual contributor role designed for a data science professional who excels at transforming complex data into strategic insights, predictive solutions, and business impact.
In this role, you will work closely with senior stakeholders, leveraging modern analytics platforms, machine learning, statistical modeling, and AI-driven techniques to solve real-world business challenges. You'll have the opportunity to influence operational efficiency, customer experience, workforce optimization, and revenue-driving strategies through advanced data science and analytics.
If you're passionate about turning data into decisions and enjoy partnering directly with leaders to solve high-impact business problems, we'd love to connect with you.

Job Description
For Pooling Purposes
What You'll Do
Lead High-Impact Strategic Initiatives

• Own and drive enterprise-level projects that address critical business priorities and growth opportunities.
• Partner with senior stakeholders to define objectives, develop execution plans, manage risks, and drive successful outcomes.
• Evaluate strategic opportunities through business case development, scenario modeling, and financial analysis.
  Shape Executive Decision-Making
• Translate complex business problems into structured analyses and actionable recommendations.
• Develop executive-ready presentations and insights that influence key business decisions.
• Serve as a thought partner to leaders on operational, financial, and strategic priorities.
  Drive Operational Excellence
• Identify performance gaps, operational inefficiencies, and improvement opportunities across the business.
• Recommend and support initiatives that optimize productivity, customer outcomes, and financial performance.
• Establish measurement frameworks to monitor results and ensure sustainable impact.
  Deliver Advanced Analytics & Business Insights
• Build forecasting models, performance analyses, and strategic planning tools.
• Design dashboards and reporting frameworks that provide visibility into key business drivers and organizational performance.
• Conduct deep-dive analyses to support planning, budgeting, growth, and transformation initiatives.
  Lead Ambiguous, Business-Critical Work
• Tackle complex and time-sensitive business issues with limited direction.
• Prioritize competing demands while maintaining focus on the highest-value opportunities.
• Function as an independent strategic leader capable of influencing outcomes without direct authority.

Qualifications
What We're Looking For
Strategic Thinking & Business Acumen

• You quickly understand business models, market dynamics, operational drivers, and financial performance indicators, enabling you to identify opportunities and solve high-value business problems.
  Executive Presence & Communication
• You can distill complex analyses into concise, compelling insights and effectively communicate with senior leadership and cross-functional stakeholders.
  Structured Problem Solving
• You bring a consulting-style approach to addressing ambiguity, breaking down complex challenges, and developing practical recommendations.
  Results Orientation
• You operate with a strong sense of ownership, balancing strategic thinking with execution discipline to deliver measurable business outcomes.
  Qualifications
• Bachelor’s degree in an analytical discipline such as finance, economics, engineering, or mathematics.
• 8+ years of progressive experience in Strategy, Operations, Management Consulting, Corporate Planning, Investment Banking, Business Transformation, Analytics, or related fields.
• Experience leading enterprise-level strategic initiatives with cross-functional stakeholders.
• Strong financial, operational, and analytical modeling capabilities.
• Advanced analytical and Excel modeling skills; SQL, Python, or R proficiency is a plus.
• Advanced proficiency in Excel and data analysis tools.
• Proven ability to influence senior leaders and drive outcomes in matrixed organizations.
• Strong project management, prioritization, and stakeholder management skills.
• Exceptional written and verbal communication skills with experience presenting to executive audiences.

Additional Information
Why Join Sutherland?
This is an opportunity to work directly on high-priority business challenges, influence strategic decisions, and create lasting impact across the organization. You'll partner with senior leaders, solve complex problems, and help shape the future direction of a global organization while advancing your career in a highly visible strategic role.
If you're passionate about combining strategy, analytics, and business leadership to drive meaningful results, we encourage you to apply.

Company Description
Lead Enterprise Strategy. Influence Decisions. Drive Business Performance.
At Sutherland, we are looking for a highly strategic and analytical leader to join our team as a Senior Manager, Strategy & Operations. This is a high-impact individual contributor role responsible for driving complex business initiatives, influencing executive decision-making, and delivering insights that shape organizational strategy and operational excellence.
As a trusted partner to senior leaders, you will identify growth opportunities, solve critical business challenges, evaluate strategic investments, and lead transformative initiatives across the organization. You will leverage data, business acumen, and structured problem solving to deliver meaningful outcomes that improve performance, efficiency, and long-term value creation.
This role is ideal for professionals with backgrounds in management consulting, corporate strategy, investment banking, business transformation, or advanced analytics who thrive in fast-paced, highly visible environments.