Sutherland Global Services Philippines
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Job Description
Deliver quality customer service to our global clients
Qualifications
- At least high school graduate
- With or without call center experience
- Able to communicate in English
- Willing to work onsite in Clark on night shift
Additional Information
Click: REFER A FRIEND
Company Description
Sutherland is Great Place to Work Certified. Refer your friends today!
Sutherland Global Services Philippines takes applications on its own careers site.
Apply on Sutherland Global Services Philippines's siteAdditional Information
All your information will be kept confidential according to EEO guidelines.
Sutherland Global Services Philippines takes applications on its own careers site.
Apply on Sutherland Global Services Philippines's siteJob Description
As a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone.
Qualifications
KEY RESPONSIBILITIES:
• Resolve customer issues and upsell;
• Identify and relate with various customer needs and scenarios;
• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
• Remain updated in client and industry led processes, technology applications, utilities, and products;
• Utilize various client based tools and applications for customer management and servicing;
• Transfer customers to appropriate departments when required;
• Conduct data entry, documentation, and case management;
• Work and partner with others within a team-based environment; and
• Achieve and maintain required metrics and goals.
KEY RESPONSIBILITIES:
• Resolve customer issues and upsell;
• Identify and relate with various customer needs and scenarios;
• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
• Remain updated in client and industry led processes, technology applications, utilities, and products;
• Utilize various client based tools and applications for customer management and servicing;
• Transfer customers to appropriate departments when required;
• Conduct data entry, documentation, and case management;
• Work and partner with others within a team-based environment; and
• Achieve and maintain required metrics and goals.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Company Description
Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Sutherland Global Services Philippines takes applications on its own careers site.
Apply on Sutherland Global Services Philippines's siteJob Description
"1. Supports across live chat, email, phone, Social Media, and App reviews.
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Upholds the Disney brand, champions fan loyalty, and the Guest experience.
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Delivers exceptional Guest Service, to achieve required customer satisfaction targets.
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Responds and resolves Guest queries efficiently, in a timely manner.
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Maintains up to date knowledge of products and updates to the product.
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Adheres to and follows any Disney processes to resolve Guest queries.
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Ensures that any or all relevant Guest information, and detail of query, is recorded accurately and timely in the CRM.
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Takes ownership of queries or complaints raised by Guests, to resolve their concerns.
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Maintains a clear and consistent tone of voice that reflects the Disney brand in line with quality and language guidelines.
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Highlights any potential contact drivers and shares learnings gathered with Disney GX team.
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Demonstrates a full understanding of the business processes, procedures, and relevant product knowledge and systems so that accurate information is provided to the Guest at all times. "
Qualifications
- Has good written and spoken communication skills
- Is confident in decision making, in line with business processes supplied
- Has basic computer skills, typing/keyboard skills and experience in navigating across different IT systems
- Prefer experience working in customer service or contact center
- Has experience working in a fast-paced environment, with changing business priorities.
- Has completed High School level or K-12
- Has a passion for providing an exceptional Guest experience
- Enjoys taking ownership of queries
- Has great attention to detail and is well organizedIs a conscientious and reliable individual who is passionate, enthusiastic, and a team player, with a positive attitude.
- Demonstrates a strong understanding of customer satisfaction and service excellence.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Company Description
Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Sutherland Global Services Philippines takes applications on its own careers site.
Apply on Sutherland Global Services Philippines's siteJob Description
As a Technical Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone.
Qualifications
KEY RESPONSIBILITIES:
• Resolve customer issues and upsell;
• Identify and relate with various customer needs and scenarios;
• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
• Remain updated in client and industry led processes, technology applications, utilities, and products;
• Utilize various client based tools and applications for customer management and servicing;
• Transfer customers to appropriate departments when required;
• Conduct data entry, documentation, and case management;
• Work and partner with others within a team-based environment; and
• Achieve and maintain required metrics and goals.
KEY RESPONSIBILITIES:
• Resolve customer issues and upsell;
• Identify and relate with various customer needs and scenarios;
• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
• Remain updated in client and industry led processes, technology applications, utilities, and products;
• Utilize various client based tools and applications for customer management and servicing;
• Transfer customers to appropriate departments when required;
• Conduct data entry, documentation, and case management;
• Work and partner with others within a team-based environment; and
• Achieve and maintain required metrics and goals.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Company Description
Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Sutherland Global Services Philippines takes applications on its own careers site.
Apply on Sutherland Global Services Philippines's site