Wells Fargo Philippines

About this role:
Wells Fargo is seeking a Customer Service Representative for Brokerage Operations. In this role, you will deliver responsive, accurate, and empathetic service to customers while helping resolve inquiries related to financial products, services, and brokerage accounts.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, and education

Desired Qualifications:

• Completion of at least 2 years of tertiary education.
• At least 1 year of customer service experience, preferably supporting brokerage operations.
• Experience supporting a financial services campaign is preferred but not required.
• Experience in wealth and investment management is preferred but not required.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.

Job Expectations:

• Ability to attend the full duration of the required training program.
• Ability to work additional hours as business needs require.
• Ability to work on-site at the posted location.
• Willingness and ability to work schedules aligned with U.S. business hours.

Posting End Date:

23 Oct 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking a Loan Workout Specialist.

In this role, you will:

• Provide support to internal and external customers in complex initiatives relating to collection portfolios data to reduce delinquency and restructuring of loans within the Loan Workout functional area
• Evaluate risk and analyze account information including financial statements and total relationship
• Coordinate initial loan renewal process and negotiate with borrower or attorneys in order to determine workout solutions
• Restructure supervised loans, recover charged off loans and research account equity to determine full or partial charge off or attend foreclosure sale
• Conduct research and determine resolution for title and collateral perfection issues
• Review and research complex operational challenges that require research, evaluation, and selection of alternatives related to low to medium risk deliverables
• Monitor portfolio for policy compliance and adhere to risk rating Identify opportunities for process improvements within scope of responsibilities in Loan Workout area
• Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in the functions, policies, procedures and compliance requirements
• Coach and assist less experienced colleagues
• Provide issue specific training and participate in departmental projects
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Loan Workout or Commercial Lending experience

Job Expectations:

• Amenable to work permanent night shift schedule
• Must be amenable to work at Taguig City

Posting End Date:

30 Oct 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking a Customer Service Representative to join the ACH Origination Investigations team. This role is responsible for conducting investigations and resolving customer inquiries related to ACH Origination transactions through a voice-based support environment.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in customer service, banking operations, payments operations, fraud investigations, or financial services
• Handle inbound and outbound customer calls related to payment research, inquiries, and investigations while providing timely and accurate resolution to customer concerns

Desired Qualifications:

• At least 2 years of experience handling ACH payments, electronic funds transfers, payment investigations, or transaction processing

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Amenable to a permanent night shift schedule
• Must be willing to report onsite at Five Neo Building 31st Street BGC Taguig City

Posting End Date:

15 Nov 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking a data-driven and strategic analytics professional to support the Global Talent Attraction & Marketing (GTAM) organization. This role will lead analytics, measurement, reporting, and performance insights that help GTAM evaluate results, identify opportunities, and make informed business decisions.

The ideal candidate combines strong analytical and technical skills with the ability to translate complex data into clear, actionable insights and compelling business narratives.

In this role, you will:

• Lead analytics, reporting, and measurement strategies supporting GTAM priorities and business objectives.
• Develop and maintain dashboards, scorecards, KPI reporting, and executive business reviews.
• Analyze talent attraction, employer brand, recruitment marketing, and candidate engagement performance to identify trends, opportunities, and risks.
• Establish and maintain measurement frameworks, reporting standards, KPI definitions, and data governance practices.
• Deliver actionable insights and recommendations through data analysis, visualization, storytelling, and executive presentations.
• Partner with stakeholders to define reporting requirements, answer business questions, and support strategic decision-making.
• Conduct market, competitor, labor market, and talent intelligence research to inform GTAM strategies and priorities.
• Drive continuous improvement of reporting capabilities, analytics tools, and performance measurement methodologies.

Required Qualifications:

• 5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

Desired Qualifications:

• Experience in analytics, reporting, business intelligence, or performance measurement.
• Experience developing dashboards, scorecards, and executive reporting solutions.
• Advanced analytical and problem-solving skills with the ability to interpret complex data and translate findings into business recommendations.
• Experience with reporting and visualization tools such as Power BI, Tableau, SQL, Excel, or similar technologies.
• Strong data storytelling, presentation, and communication skills.
• Experience developing KPI frameworks, measurement standards, and reporting governance practices.
• Knowledge of talent acquisition, talent attraction, employer brand, recruitment marketing, workforce analytics, or related functions.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Posting End Date:

19 Nov 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking a Senior Customer Service Representative Licensed.

In this role, you will:

• Support internal and external customers by providing moderately complex support services in account management, operations, documentation, funding, customer service and technical support
• Provide feedback and present ideas for improving or implementing processes and tools within Customer Service- Licensed group
• Perform complex duties including: acting as primary support contact for customers and internal partners, supporting clients, answering questions, solving problems and transactional or navigational support
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team, functional area and internal peers outside work group on wide range of information

Required Qualifications:

• 2+ years of Customer Service- Licensed support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Active license or successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 - REQUIRED
• Minimum of 2 years in a customer service (voice) preferably in Brokerage Services
• Good communication skills

Job Expectations:

• Willing to work on-site (BGC office)
• Willing to work US hours
• Willing to do frontline / client-facing function

Posting End Date:

20 Oct 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About Wells Fargo India & Philippines
Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About this role:
Wells Fargo is seeking a Senior HR Service Delivery Representative (Senior Background Screening Verifications Specialist) to be part of our HR Global Delivery Team. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
• Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and tools within one or more functional areas within HR
• Perform complex administrative, transactional, operational, or customer support tasks
• Be responsible for complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team, internal or external customers, and internal peers outside of work group on wide range of information

Required Qualifications:

• 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Education: Bachelor’s degree in any discipline.
• Experience: 2+ years in background screening verification, preferably for U.S. candidates.
• Skills: Excellent English communication (written and verbal), strong analytical ability, proficiency in MS Office.
• Preferred: Familiarity with PBSA standards and vendor platforms.
• Willing to work on night shift (8pm-5am Manila time)

Job Expectations:

• Ensure compliance with Fair Credit Reporting Act (FCRA) and U.S. employment law
• Prepare and deliver verification reports within SLA timelines
• Collaborate with internal HR teams and external vendors to resolve discrepancies
• Maintain data integrity and confidentiality in all processes
• Support continuous improvement initiatives in HR Service Delivery

Posting End Date:

19 Nov 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking an Associate Operations Processor. The role is responsible for investigation of payment inquiries from Global clients (internal/external) that arise due to incorrect SWIFT, Telex, FED payment instructions and/or investigation of the validity of the funds being transferred to/from Consumer Commercial clients.

In this role, you will:

• Investigates Payment related inquiries or services to clients (Financial Institutions) which includes sending SWIFT, FED WIRE and CHIPS messages, Return and Cancellation of payments, Hold funds in the General Ledger and re-effecting payments
• Corrects and creates different payment message types (SWIFT, FED WIRE, CHIPS, Telex) used by the payment parties
• Team currently supports common pools – Unable to Apply, Debit Authorization, Amendment and Cancellation pool
• Responsible for payment investigation and inquiries handling from Financial Institution customers
• Liaise and interact with international working partners
• Provide troubleshooting solutions for internal and external customers on financial products and services
• Process, research and resolve routine to moderately complex transaction issues
• Account maintenance, report generation, project work

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Open to fresh graduates with a Bachelor's Degree, preferably in Business, Finance, Economics, or related fields.
• Banking, financial services, customer service, or operations experience is an advantage.

Desired Qualifications:

• Experience in banking operations, payments, settlements, or wire processing.
• Knowledge of SWIFT, FED Wire, CHIPS, and Telex payment systems.
• Familiarity with payment investigations, transaction inquiries, and exception processing

Job Expectations:

• Amenable to a permanent night shift schedule (12:00 AM to 9:00 AM).
• Willing to work onsite at Five/Neo Building, 31st Street, BGC, Taguig City.
• Hybrid work arrangement may be available based on business needs and completion of required training.

Posting End Date:

15 Nov 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking a Lead Loan Documentation Processor who will be responsible for the preparation, review, and validation of commercial loan documentation for Business Banking, In-Region Markets, Middle Market and Specialized Industries. The role ensures loan documents are accurate, complete, compliant with credit approvals, legal requirements, regulatory standards and internal policies. The Lead Loan Documentation Processor serves as a subject matter expert for documentation-related inquiries, supports complex transactions, assists with issue resolution, and contributes to operations excellence through quality, risk management, and stakeholder partnership.

In this role, you will:

• Support the Loan Documentation team in reviewing, documenting, closing, and disbursing loans
• Review the most complex legal, appraisal, and title information
• Prepare loan documentation, coordinate loan closings, and initiate loan disbursements
• Monitor the loan disbursement process
• Perform or guide others on complex loans that require planning, evaluation, and interpretation
• Ensure compliance with company's policies and procedures
• Identify and mitigate Loan Documentation risks in accomplishing business goals
• Prioritize work and provide day to day work leadership and mentorship to the Loan Documentation team
• Provide guidance and subject matter expertise to the immediate Loan Documentation team on generating loans, as well as technical and legal guidance within matters related to loan documentation

Required Qualifications:

• 4+ years of customer service, loan administration, collections, or sales environment support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  Desired Qualifications:
• Commercial loan documentation expertise
• Credit approval interpretation
• Knowledge of commercial lending products and structures
• Risk and control awareness
• Regulatory and policy compliance
• Documentation quality review
• Must be flexible to work primarily on night shifts and other schedules based on business needs
• Must be amenable to work at BGC Taguig City

Job Expectations:

Loan Documentation Preparation & Processing

• Prepare, review, and validate loan documentation packages for commercial lending products, including new loans, renewals, modifications, and amendments.
• Interpret credit approvals, legal requirements, and product guidelines to ensure documentation accuracy and completeness
• Ensure all documentation aligns with approved credit structures, collateral requirements, pricing, covenants, and booking instructions.

Quality & Risk Management

• Perform thorough quality reviews to minimize documentation defects, exceptions, and rework.
• Ensure compliance with regulatory requirements, bank policies, operational procedures, and risk control standards.
• Identify, assess, and escalate documentation issues, inconsistencies, or potential risks in a timely manner.
• Maintain strong attention to detail and adherence to quality control processes.

Stakeholder Management & Communication

• Partner effectivity with Credit, Relationship Managers, Fulfillment Teams, Legal, Quality Control, and other operational stakeholders.
• Communicate documentation requirements, outstanding items, dependencies, and risks clearly and professionally.
• Provide concise status updates, including pending requirements, critical issues, expected completion timelines, and next steps.
• Set appropriate expectations with stakeholders regarding deliverables, timelines, and resolution plans.

Leadership & Team Support

• Serve as a resource for team members by providing guidance on documentation requirements, processes, and issue resolution.
• Support onboarding and knowledge transfer activities for new hires and less experienced processors.
• Share best practices and lessons learned to improve overall team capability and performance.
• Assist leadership in identifying operational challenges and opportunities for process improvement.

Process Improvement & Operational Excellence

• Participate in initiatives focused on improving efficiency, quality, controls, and customer experience.
• Identify recurring issues and contribute to root-cause analysis and corrective action planning.
• Support implementation of process changes, system enhancements, and documentation updates.

Posting End Date:

19 Oct 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About Wells Fargo India & Philippines
Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About this role:
Wells Fargo is seeking an HR Service Delivery Representative (Background Screening Verifications Specialist) to be part of our HR Global Delivery Team. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
• Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
• Receive direction from supervisor and escalate non-routine questions
• Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility

Required Qualifications:

• 1+ year of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Education: Bachelor’s degree in any discipline
• Experience: 1+ year in background screening verification for U.S. candidates
• Skills: Excellent English communication (written and verbal), strong analytical ability, proficiency in MS Office
• Preferred: Familiarity with PBSA standards and vendor platforms
• Willing to work on night shift (8pm-5am Manila time)

Job Expectations:

• Ensure compliance with Fair Credit Reporting Act (FCRA) and U.S. employment law
• Prepare and deliver verification reports within SLA timelines
• Collaborate with internal HR teams and external vendors to resolve discrepancies
• Maintain data integrity and confidentiality in all processes
• Support continuous improvement initiatives in HR Service Delivery

Posting End Date:

19 Nov 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking a Senior Escalations Representative and be part of Global Payments & Liquidity (GPL). The role is responsible for managing escalated customer complaints companywide, which in some cases may require special handling. Jobs research and review escalated complaints, often in partnership with other internal departments, to determine an appropriate course of action leading to an effective resolution, while maintaining positive relationships with the customer and key stakeholders.

In this role, you will:

• Support less experienced individuals in providing resolutions for client inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Interact with internal and external customers to resolve their issues
• Interact with the immediate Escalations team to supervise day to day activities of the support Escalations team

Required Qualifications:

• 2+ years of customer contact within a Financial Services support environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Strong experience in fraud prevention, dispute resolution, and chargeback processing

Desired Qualifications:

• 3+ years of customer service experience in a BPO environment supporting financial services

Job Expectations:

• Amenable to a permanent night shift schedule (8:00 PM to 5:00 AM) and onsite work at the 1180 Wells Fago Drive Mckinley Hill Fort Bonifacio, Taguig City
• Hybrid work arrangement available upon regularization

Posting End Date:

14 Nov 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.