Wells Fargo Philippines

About this role:
Wells Fargo is seeking a Fraud & Claims Operations Manager to lead a large-scale Online Fraud Detection operation in Manila, supporting both back-office and inbound contact centre programmes. The role will provide leadership across an organisation of approximately 150 employees, with 8 direct reports, while driving effective staffing, capacity planning, and operational execution.

In this role, you will:

• Manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations
• Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity
• Make decisions and resolve issues regarding fraud and claims to meet business objectives
• Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service
• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
• Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals
• Manage allocation of people and financial resources for Fraud and Claims Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 5+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Desired Qualifications:

• Strong leadership experience within Credit Card Customer Service, fraud, payments, or similar financial services operations, preferably supporting organisations of 200+ employees.
• Proven experience managing large-scale operations, including staffing, capacity planning, performance management, and operational delivery.
• Strong stakeholder management skills with experience partnering across multiple business functions and senior leadership.
• Good understanding of fraud detection, credit card servicing, wire transfers, online money movements, or related banking products and processes.

Job Expectations:

• Must be amenable to working Monday to Friday, 8:00 PM to 5:00 AM Manila time.
• Must be amenable to working at the McKinley office in Taguig.
• Must be amenable to full onsite and hybrid work arrangements, depending on business requirements.

Posting End Date:

30 Dec 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
At Wells Fargo, a Brokerage Client Assistant helps drive an exceptional client experience. You will work closely with Financial Advisors and cross-functional partners to support client needs, enhance service delivery, and build strong relationships. You’ll serve as a key point of contact for clients, managing day-to-day service requests, supporting account maintenance, and ensuring operational excellence.

In this role, you will:

• Support the Financial Advisory teams and their clients by providing account servicing, maintenance, new account opening, and completing various other administrative tasks
• Identify ways to improve Associate Support Team (AST) Brokerage Client Support processes and offer AST Brokerage Client Support work group ideas
• Perform moderately complex administrative and operational tasks within AST Brokerage Client Support functional area
• Assist with day-to-day client servicing requests
• Responding to inquiries and requests for researching account related issues
• Receive direction from supervisor and Financial Advisory functional area and escalate non-routine questions
• Interact with Financial Advisory functional area and AST leadership on wide range of inquiries or requests

Required Qualifications:

• 1+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training or education

Desired Qualifications:

• 1+ years relevant experience in brokerage operations, financial services and investment back-office
• Strong understanding of US brokerage account types, securities and basic investment products
• Familiarity with trade lifecycles, settlement processes and reconciliations
• Excellent attention to detail, accuracy and documentation skills
• Strong communication skills, both written and verbal

Job Expectations:

• Willing to work US hours
• Willing to work onsite (BGC office)

Posting End Date:

19 Oct 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking a Senior Escalations Representative and be part of Global Payments & Liquidity (GPL). The role is responsible for managing escalated customer complaints companywide, which in some cases may require special handling. Jobs research and review escalated complaints, often in partnership with other internal departments, to determine an appropriate course of action leading to an effective resolution, while maintaining positive relationships with the customer and key stakeholders.

In this role, you will:

• Support less experienced individuals in providing resolutions for client inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Interact with internal and external customers to resolve their issues
• Interact with the immediate Escalations team to supervise day to day activities of the support Escalations team

Required Qualifications:

• 2+ years of customer contact within a Financial Services support environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Strong experience in fraud prevention, dispute resolution, and chargeback processing

Desired Qualifications:

• 3+ years of customer service experience in a BPO environment supporting financial services

Job Expectations:

• Amenable to a permanent night shift schedule (8:00 PM to 5:00 AM) and onsite work at the 1180 Wells Fago Drive Mckinley Hill Fort Bonifacio, Taguig City
• Hybrid work arrangement available upon regularization

Posting End Date:

14 Nov 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking a Business Mandarin Specialist supports Wells Fargo's sanctions screening and payment operations by accurately interpreting and transcribing Chinese-language payment instructions into Wells Fargo payment processing systems. The role is responsible for ensuring payment information is accurately captured to support sanctions screening, regulatory compliance, and timely transaction processing. The position serves as a critical language resource within the operations organization, supporting business continuity, operational efficiency, and risk management requirements.

In this role, you will:

Mandarin Language Support

• Read, interpret, and transcribe Simplified and Traditional Chinese payment instructions into Wells Fargo payment processing systems
• Translate payment-related information accurately while maintaining the integrity of financial transaction details
• Ensure Chinese-language payment information is entered in a format compatible with sanctions screening and payment platforms
• Provide Mandarin language expertise to support operational, compliance, and risk-management activities
• Partner with stakeholders to resolve language-related inquiries and documentation requirements

Payment Operations

• Process payment and wire transfer instructions in accordance with established policies and procedures
• Review transaction details and supporting documentation for completeness and accuracy
• Identify and escalate incomplete, inconsistent, or potentially high-risk transactions
• Manage production queues while meeting established productivity, quality, and turnaround time expectations
• Support operational readiness during volume fluctuations and business-critical periods

Sanctions Screening and Compliance

• Support sanctions screening processes through accurate data capture and transaction review
• Conduct initial assessments of sanctions alerts and identify potential matches requiring additional review
• Recognize potential sanctions risks and escalate matters in accordance with established procedures
• Maintain knowledge of applicable sanctions regulations and compliance requirements
• Adhere to Wells Fargo's Financial Crimes, Compliance, and Risk Management frameworks

Risk Management and Controls

• Follow established controls designed to mitigate sanctions, regulatory, and operational risks
• Escalate unusual activity, policy exceptions, or potential compliance concerns
• Maintain appropriate documentation supporting operational decisions and actions
• Support quality reviews, audits, and compliance examinations as required

Continuous Improvement

• Identify opportunities to improve operational efficiency, data quality, and customer outcomes
• Participate in process improvement initiatives and operational excellence programs
• Assist with procedure reviews, documentation updates, and knowledge-sharing activities

Required Qualifications:

• 1+ year of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Fluency in Business Mandarin (written and spoken)
• Ability to read and interpret both Simplified and Traditional Chinese
• Experience in financial services operations, payment processing, compliance, or related operational functions
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Ability to work effectively in a high-volume, deadline-driven environment
• Strong verbal and written communication skills in both English and Mandarin

Desired Qualifications:

• Experience in sanctions screening, AML, Financial Crimes, or Compliance Operations
• Knowledge of wire transfers, SWIFT payments, and international payment processing
• Familiarity with sanctions regulations and financial industry compliance requirements
• Experience supporting multilingual operational environments

Job Expectations:

• Willingness to work onsite in Taguig City and support a hybrid work arrangement upon completion of training

Posting End Date:

30 Dec 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking a Lead Business Execution Consultant to drive strategic priorities, business transformation initiatives, and enterprise-wide execution efforts across GPL, Commercial Banking, and Corporate & Investment Banking (CIB).

In this role, you will:

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years' experience in customer service, operations, contact center, or banking operations. Experience within leading global banks or financial institutions supporting Commercial Banking, Treasury Management, Global Payments & Liquidity, or Corporate & Investment Banking businesses
• Strong experience in business management, strategic planning, governance, operating models, organizational effectiveness, and performance management.
• Demonstrated experience leading transformation programs, operating model redesign, change management, business process improvement, and organizational scaling efforts.
• Ability to partner with senior executives, product leaders, operations leaders, risk partners, and control functions in a highly matrixed environment.
• Expertise in program management, project management, business analysis, data-driven decision making, issue resolution, and performance measurement.

Job Expectations:

• Lead execution of business priorities, strategic initiatives, organizational goals, and transformation programs across GPL, Commercial Banking, and CIB.
• Drive audit readiness, governance routines, control effectiveness, issue management, and regulatory compliance across supported businesses.
• Identify opportunities to improve productivity, enhance operating models, streamline processes, and deliver measurable business benefits.
• Provide insights, recommendations, business reviews, scorecards, and strategic analysis that support leadership decision-making and execution
• Ensure strategic initiatives are executed on time, risks are mitigated, stakeholders are aligned, and business objectives are achieved.

Posting End Date:

29 Oct 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking a Lead Operations Processor to join the Risk and Payments Anomalies team within Payments Operations.

In this role, you will:

• Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools within Operations group
• Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
• Prioritize work and provide daily work leadership and mentorship to team
• Provide training and technical guidance to less experienced staff
• Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Serve as a resource to other departments on transaction structure, documentation, and company policies

Required Qualifications:

• 4+ years of Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience with wire transfers, payment processing and investigations, or risk-related payment operations
• Working knowledge of SWIFT messaging and international wire transfer processing
• Experience with EMTS or similar payment processing and transaction management systems preferred
• Ability to identify and mitigate operational risks while processing payment exceptions and anomalies in a high-volume environment
• Strong analytical, investigation, and problem-solving skills
• Strong verbal and written communication skills

Desired Qualifications:

• At least 4 to 5+ years of experience in banking operations, wire transfers, payment processing, or payment investigations

Job Expectations:

• Ability to work a permanent night shift schedule supporting US business hours (11 AM to 8 PM EST)
• Ability to work a hybrid schedule
• Flexibility to work overtime and occasional weekends as needed to support business and operational readiness activities

Posting End Date:

11 Nov 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
Wells Fargo is seeking a Senior Operations Processor to join the Risk and Payments Anomalies team within Payments Operations.

In this role, you will:

• Research and resolve moderately complex operational tasks, accountable for entire process from receipt of work to resolution and closure to include originating source documents, data adherence to regulations, processing payments, resolve discrepancies and process unique rejects or exceptions
• Work under close supervision, follow established procedures, identify opportunities to determine appropriate course of action within defined scope of responsibility
• Review and analyze inquiries and operational challenges that require research, evaluation
• Consult with management for more complex issues to assist with appropriate course of required action
• Analyze and present recommendations for resolving more complex situations and exercise some independent judgment while developing of understanding of policies, procedures and compliance regulations
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience with wire transfers, payment processing and investigations, or risk-related payment operations
• Working knowledge of SWIFT messaging and international wire transfer processing
• Experience with EMTS or similar payment processing and transaction management systems preferred
• Ability to identify and mitigate operational risks while processing payment exceptions and anomalies in a high-volume environment
• Strong analytical, investigation, and problem-solving skills
• Strong verbal and written communication skills.

Desired Qualifications:

• At least 3 to 4+ years of experience in banking operations, wire transfers, payment processing, or payment investigations

Job Expectations:

• Ability to work a permanent night shift schedule supporting US business hours (11 AM to 8 PM EST)
• Ability to work a hybrid schedule
• Flexibility to work overtime and occasional weekends as needed to support business and operational readiness activities

Posting End Date:

11 Nov 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
At Wells Fargo, an Associate Customer Service Representative serves as the front line in a high-volume, inbound call center, delivering timely support across a range of financial products and services. You will operate in a fast-paced, highly dynamic, and metric-driven environment as you provide timely and accurate information, address customer concerns, resolve issues, and support a positive customer experience.

We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support
• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services
• Deliver a positive customer experience through clear communication, empathy, and problem-solving
• Perform routine tasks by following established processes, procedures, and regulatory guidelines
• Navigate multiple systems to access information, document interactions, and complete transactions
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction
• Review customer information for accuracy and completeness and maintain appropriate records

Required Qualifications:

• 6+ months of customer service, financial services or contact center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking proficiency in Spanish

Desired Qualifications:

• Experience delivering customer support in a contact center in the financial services industry
• Demonstrated customer service experience using active listening, effective communication, identifying customer needs, and customer understanding to resolve inquiries, address concerns, and build strong customer relationships
• Experience managing customer inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and quality service
• Problem-solving skills with the ability to research issues, identify root causes, evaluate solutions, and deliver timely resolutions
• Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance with policies and procedures
• Experience collaborating with customers, business partners, and team members to achieve shared goals, resolve escalations, and deliver positive outcomes
• Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations
• Candidates with no Spanish experience are welcome to apply

Job Expectations:

• Must be able to pass a Language Assessment

Posting End Date:

9 Jan 2027*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

At Wells Fargo, an Associate Customer Service Representative serves as the front line in a high-volume, inbound call center, delivering timely support across a range of financial products and services. You will operate in a fast-paced, highly dynamic, and metric-driven environment as you provide timely and accurate information, address customer concerns, resolve issues, and support a positive customer experience.

We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support
• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services
• Deliver a positive customer experience through clear communication, empathy, and problem-solving
• Perform routine tasks by following established processes, procedures, and regulatory guidelines
• Navigate multiple systems to access information, document interactions, and complete transactions
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction
• Review customer information for accuracy and completeness and maintain appropriate records

Required Qualifications:

• 6+ months of customer service, financial services or contact center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• U.S. only: Bilingual speaking proficiency in Spanish (optional)

Desired Qualifications:

• Experience delivering customer support in a contact center in the financial services industry
• Demonstrated customer service experience using active listening, effective communication, identifying customer needs, and customer understanding to resolve inquiries, address concerns, and build strong customer relationships
• Experience managing customer inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and quality service
• Problem-solving skills with the ability to research issues, identify root causes, evaluate solutions, and deliver timely resolutions
• Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance with policies and procedures
• Experience collaborating with customers, business partners, and team members to achieve shared goals, resolve escalations, and deliver positive outcomes
• Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations

Job Expectations:

• U.S. and PHL only: Must be able to pass a Language Assessment (optional)
• U.S. only: This role is not eligible for Visa sponsorship

Posting End Date:

9 Jan 2027*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:
At Wells Fargo, an Associate Customer Service Representative serves as the front line in a high-volume, inbound call center, delivering timely support across a range of financial products and services. You will operate in a fast-paced, highly dynamic, and metric-driven environment as you provide timely and accurate information, address customer concerns, resolve issues, and support a positive customer experience.

In this role, you will:

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support
• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services
• Deliver a positive customer experience through clear communication, empathy, and problem-solving
• Perform routine tasks by following established processes, procedures, and regulatory guidelines
• Navigate multiple systems to access information, document interactions, and complete transactions
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction
• Review customer information for accuracy and completeness and maintain appropriate records

Required Qualifications:

• 6+ months of customer service, financial services or contact center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Completed 2nd year College level
• Experience delivering customer support in a contact center in the financial services industry
• Demonstrated customer service experience using active listening, effective communication, identifying customer needs, and customer understanding to resolve inquiries, address concerns, and build strong customer relationships
• Experience managing customer inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and quality service
• Problem-solving skills with the ability to research issues, identify root causes, evaluate solutions, and deliver timely resolutions
• Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance with policies and procedures
• Experience collaborating with customers, business partners, and team members to achieve shared goals, resolve escalations, and deliver positive outcomes
• Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations

Job Expectations:

• Must be able to attend full duration of required training period
• Must be amenable to working in shifting schedules, including night shifts, weekends, and holidays
• Must be willing and able to work additional hours as needed
• Must be amenable to work in McKinley Hill, Taguig City

Posting End Date:

7 Jan 2027*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.