JPMorgan Chase Philippines

Help strengthen a robust control environment by improving the quality and consistency of employee expense processing. In this role, you will identify trends, uncover root causes, and partner with global teams to raise standards through clear insights and practical coaching. You will bring strong judgment, attention to detail, and a continuous improvement mindset to help reduce defects and enhance compliance. Your work will directly support accurate reporting, strong governance, and a consistent employee experience.
As a Quality Analyst in the Expense Processing team, you independently execute quality audits of employee expense processing to validate policy compliance, identify control gaps, and drive remediation. You will perform risk-based testing, analyze defect trends and root causes, and provide actionable insights to improve quality and consistency across regions.
Job responsibilities

• Independently perform quality audits of employee expenses created or reviewed by expense processing teams to validate compliance with expense policies and exception procedures.
• Review travel and entertainment expenses within the expense management system to confirm accuracy, completeness, approvals, business purpose, supporting documentation, and correct categorization.
• Execute risk-based sampling and testing, prioritizing higher-risk populations (e.g., exceptions, high-value claims, sensitive categories, repeat issues) to ensure adequate audit coverage.
• Identify, document, and escalate unusual or questionable transactions through established governance channels to strengthen the control framework and support policy compliance.
• Assess quality and consistency of reviewer decisions (approve/return/reject/exception handling) and highlight gaps, inconsistencies, and training needs across regions.
• Own audit issue management end-to-end by logging findings, aligning on remediation actions, tracking timely closure, and maintaining evidence of resolution.
• Prepare and deliver regular reporting (e.g., quality scores, defect rates, thematic insights, root-cause analysis) and recommend actionable improvements to leaders.
• Partner with managers to align quality standards, audit approach, and benchmarks; share best practices and support global standardization initiatives.
• Provide structured feedback, guidance, and coaching to regional teams based on audit outcomes to improve accuracy and support consistent policy interpretation.
• Participate in projects and initiatives related to expense governance, control enhancements, and system or process changes.
• Maintain complete and compliant audit documentation to support governance reviews and quality assurance expectations.

Required qualifications, capabilities and skills

• Strong verbal and written communication skills, including the ability to explain findings clearly and handle policy-related conversations professionally.
• Ability to review and validate expense transactions and supporting documentation in line with established policies and procedures.
• Advanced proficiency in Microsoft Office, including advanced Microsoft Excel and data management skills.
• Strong client service mindset and responsiveness, with sound judgment and the ability to escalate issues appropriately and promptly.
• Demonstrated ability to work independently while collaborating effectively in a team-based environment.
• Ability to manage multiple priorities and deliver work to agreed timelines in a fast-paced environment.
• Strong analytical, problem-solving, and root-cause identification skills.

Preferred qualifications, capabilities and skills

• Bachelor’s degree or equivalent practical experience.
• Demonstrated ability to collaborate with stakeholders and develop solutions to complex problems.
• Strong attention to detail with effective organization skills and the ability to prioritize work efforts.
• Experience in expense management, quality assurance, audit, controls, or operational risk.

Make change feel seamless—for clients and internal partners. In this role, you’ll lead complex migrations from planning through production readiness while coordinating across product, service, implementation, and technology teams. You’ll balance client advocacy with disciplined execution, ensuring risks, dependencies, and timelines are actively managed. If you enjoy solving problems in fast-moving environments and helping teams deliver high-quality outcomes, this role offers meaningful impact and growth.
Job Summary:
As a Project Manager II, Migrations in the Client migrations execution team, you will lead end-to-end migration delivery for a portfolio of complex clients and internal partners, ensuring a structured, well-communicated transition to target platforms. You’ll combine strong client engagement, technical execution, and people leadership to deliver reliable outcomes at scale.
Job Responsibilities:

• Own a portfolio of migration initiatives, serving as the primary point of contact for client and stakeholder updates
• Lead regular working sessions with clients and internal partners to align on scope, readiness, milestones, and dependencies
• Drive integration and end-to-end testing by defining scope, building test plans, coordinating execution, and validating results
• Coordinate cross-functional delivery across product, service, implementation, and technology partners to remove blockers and maintain momentum
• Track and manage risks, issues, actions, and decision points, escalating appropriately to support timely resolution
• Identify service gaps and operational inefficiencies, implement improvements, and measure impact to enhance overall experience
• Manage demand intake and queues, prioritizing work based on client needs, risk, and delivery timelines
• Lead, coach, and develop migration team members through ongoing feedback, performance management, and career development support
• Plan team capacity and allocate resources across concurrent migrations to ensure balanced workloads and consistent execution
• Promote an inclusive, collaborative team culture focused on accountability, continuous improvement, and client outcomes
• Use artificial intelligence (AI) and automation responsibly to improve productivity, streamline workflows, and strengthen reporting while partnering with risk and control teams as needed

Required Qualifications, Capabilities, and Skills:

• Minimum 5 years of experience delivering product migrations, client onboarding, technical implementations, or comparable change initiatives
• Experience managing complex stakeholder groups and facilitating client-facing meetings through all phases of delivery
• Experience planning and executing testing activities (for example: integration testing, end-to-end testing, user acceptance testing)
• Experience leading or managing a team, including coaching and performance management responsibilities
• Knowledge of payments and/or treasury products and the operational processes that support them
• Demonstrated ability to manage multiple concurrent initiatives, prioritize effectively, and meet delivery timelines
• Experience identifying process gaps and implementing improvements using automation and productivity tools, including AI-enabled tools where appropriate
• Ability to communicate complex topics clearly in writing and verbally to clients, partners, and senior stakeholders
• Strong problem-solving skills, attention to detail, and the ability to drive work to completion in a dynamic environment
• Proficiency with common business productivity tools (for example: spreadsheets, documents, presentations, and collaboration tools)
• Ability to work effectively across teams without direct control over resources, using influence to drive alignment and outcomes

Preferred qualifications, capabilities and skills

• Bachelor’s degree or equivalent work experience
• Bilingual proficiency Spanish, French, Mandarin (not required)
• Experience with large-scale migrations, technical implementations, and/or client onboarding programs
• Experience with workflow automation or process improvement tooling (for example: Alteryx, Power Automate, or similar)
• Strong data analysis, reporting, and dashboard development skills to translate performance into actionable insights
• Experience using AI-enabled productivity tools (for example: large language model tools or Microsoft Copilot or similar) to support reporting and communication
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
• Flexibility to adjust schedule as needed to support key migration milestones

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

Join our team to build your career in a culture that values innovation, creativity and excellence. You will work in a fast-paced environment where accuracy, controls, and client outcomes matter every day.

As a Fund Servicing Associate (Manager level) in Securities Services Operations, you will be responsible for timely and accurate net asset value (NAV) delivery to support fund accounting and client release. You will lead day-to-day execution and provide oversight to ensure accurate booking of derivatives trades based on client instructions, including valuation, cash flows, and collateral processing. You will process, value, and reconcile client over-the-counter derivatives activity using third-party derivatives servicing platforms and relevant market and economic data. You will manage exceptions and escalations, apply strong risk and controls discipline, and partner with internal teams to resolve issues within required service levels. You will support ongoing client onboardings and technology enhancements in a dynamic operating environment.

Job responsibilities:

• Apply derivatives and securities markets knowledge to support accurate, controlled processing.
• Lead day-to-day team execution and quality oversight to support timely NAV delivery and client release.
• Process and validate derivatives trades and lifecycle events in line with client instructions and procedures.
• Book trades accurately and ensure completeness of valuation, cash flow, and collateral processing.
• Reconcile derivatives portfolios and investigate breaks, driving timely resolution within cutoffs.
• Perform first-level authorization and quality review activities in accordance with controls and procedures.
• Act as an escalation point and respond to stakeholder queries promptly and accurately.
• Partner with internal teams to resolve exceptions efficiently and prevent recurrence.
• Perform root-cause analysis to increase straight-through processing and reduce client inquiries.
• Manage operational risk by identifying, escalating, and resolving issues above materiality thresholds with end-to-end ownership.
• Partner with technology and strategy teams to support onboarding activity and implement process or system enhancements.

Required qualifications, capabilities, and skills:

• Working knowledge of over-the-counter derivatives products and servicing processes, including valuation, cash flows, and collateral.
• Understanding of client valuation processes and valuation impacts across major asset classes (for example, fixed income, equities, commodities, and indices).
• Experience executing or overseeing controlled processing in an operations environment with deadlines and cutoffs.
• Strong risk and controls mindset, including escalation and end-to-end issue ownership.
• Strong written and verbal communication skills with the ability to engage stakeholders across levels.
• Ability to collaborate effectively with partners across Operations, Technology, Risk, and Finance.
• Strong time management and structured problem-solving skills.

Preferred qualifications, capabilities, and skills:

• Bachelor’s degree.
• Five years of experience in the financial services industry.
• Experience with digital or automation tools (for example, Tableau or Alteryx).

Cash Asset Management are a firmwide utility that provides End- to-End Cash Management that enables treasury to effectively manage the firm's balance sheet. The global team delivers operational and strategic support to Treasury. Including cash position projections, predictions, and post cash movement analysis on managed accounts. Automation and enhancement of the cash movement processes and remediation of the existing cash Nostro landscape, to improve account data quality, strengthen controls and address lost revenues, increased costs, and operational inefficiencies.
As a Payments Lifecycle Analyst in the Cash Asset Management team, you will help manage daily cash movement and intraday liquidity while supporting a strong control environment. You will monitor payment processing and clearing activity, investigate breaks, and coordinate resolution with internal partners and external banks. You will contribute to operational resilience by responding to issues quickly, communicating clearly, and identifying opportunities to simplify and automate processes.
Job responsibilities

• Monitor intraday cash positions across nostro accounts to support adequate liquidity
• Execute fund transfers across internal and external accounts in line with controls, guidelines, and cut-off times
• Perform daily cash reconciliations, investigate discrepancies, and drive timely resolution of cash breaks
• Partner with treasury stakeholders to support intraday liquidity and funding decisions
• Monitor clearing queues and payment processing platforms to support timely settlement and connectivity
• Respond to operational issues by analyzing root causes and resolving payment delays, unmatched items, and posting exceptions
• Analyze business line inflows and outflows to support funding decisions and cash forecasting
• Support regression testing and controlled implementation of system enhancements related to cash processing
• Contribute to business continuity readiness and participate in process improvement and automation initiatives
• Build effective working relationships with key partners, including internal stakeholders and agent banks
  Required qualifications, capabilities and skills
• Experience in cash operations, market operations, or liquidity operations within a financial institution
• Working knowledge of payment and messaging standards and platforms such as SWIFT and ISO 20022
• Working knowledge of real-time gross settlement and clearing environments
• Demonstrated ability to perform cash reconciliations, investigate breaks, and drive issue resolution with multiple stakeholders
• Strong analytical and structured problem-solving skills, including root cause identification under time constraints
• High attention to detail and accuracy in time-sensitive, high-pressure environments
• Strong written and verbal communication skills, including timely escalation and stakeholder updates
• Ability to work effectively across global teams and across shifting schedules, including weekends as needed
• Proficiency with data analysis and reporting tools to support monitoring and decision-making
• Exposure to automation approaches and tools to improve operational processes
  Preferred qualifications, capabilities and skills
• Experience with business intelligence and analytics tools such as Tableau, Alteryx, or QlikView
• Ability to source, analyze, and visualize large datasets to identify trends, risks, and process opportunities
• Experience supporting controlled change delivery, testing, and implementation in an operations environment
• Project execution skills with a focus on risk awareness and control adherence
• Experience industrializing or scaling new processes across teams or locations
• Demonstrated ability to manage incidents and provide clear updates to senior stakeholders

Help employees focus on their work by making expense processing smooth, accurate, and timely. In this role, you will deliver responsive support, resolve inquiries through a ticketing queue, and help strengthen expense controls. You will collaborate with peers and business partners while maintaining a high standard of confidentiality and professionalism. If you enjoy detail-oriented work and improving processes, this role offers meaningful day-to-day impact.
As an Expense Process Specialist I within the Global Banking team, you process and audit expense reports, respond to service ticket inquiries, and support operational tasks that keep travel and expense activities running smoothly. You deliver timely, accurate service while applying policy requirements, protecting confidential information, and collaborating with colleagues to improve the employee experience.
Job responsibilities

• Process expense reports in Concur in accordance with travel and expense policies and procedures
• Perform expense report audits and document exceptions or required follow-ups
• Respond to travel and expense inquiries via a service ticket queue and provide clear status updates
• Support employees with general questions related to expense submissions and reconciliations
• Assist with corporate card linking and expense reconciliation activities, as applicable
• Escalate issues that require additional review and coordinate resolution with appropriate partners
• Support the integration of newly acquired businesses into existing expense processes, as assigned
• Apply internal controls and handle sensitive information in accordance with confidentiality requirements
• Identify recurring issues and recommend process improvements and best practices
• Contribute to ad hoc projects and operational tasks to meet business needs

Required qualifications, capabilities and skills

• Demonstrated ability to manage multiple high-priority requests concurrently while keeping stakeholders informed
• Strong attention to detail with consistent accuracy in data entry, review, and follow-up
• Strong organizational skills with the ability to track work through completion
• Ability to collaborate effectively with colleagues and contribute to a team-oriented environment
• Ability to work in a dynamic, fast-paced environment with changing priorities
• Ability to handle confidential information with discretion and professionalism
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
• Intermediate Excel skills (e.g., sorting/filtering, formulas, and basic data validation)
• Commitment to providing high-quality customer service in every interaction

Preferred qualifications, capabilities and skills

• Experience using a travel and expense platform (e.g., Concur) or similar finance operations tool
• Comfort learning and adapting to new technologies and process changes
• Strong interpersonal, analytical, prioritization, and communication skills
• Familiarity with travel-related expense concepts and common expense types
• Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

Help teams do the right things the right way—consistently and clearly. In this role, you will shape how operational knowledge is documented, maintained, and improved through disciplined technical writing and strong partnership. You will support procedure updates, manage change intake, and help drive timely attestations. If you enjoy turning complex inputs into clear, usable guidance, this role offers meaningful impact and collaboration.
As a Technical writer, business process management (Middle Office procedures) in the Middle Office Global Practices team, you will provide technical writing support for middle office procedure documentation, change requests, and the annual attestation process. You will partner with stakeholders and subject matter experts to produce accurate, standardized content aligned to documentation and content standards. You will be based at the Philippines Corporate Center and follow a 5:00 PM to 2:00 AM Manila shift.
Job responsibilities

• Manage an intake and workflow process for procedure requests and assign change requests to writers and consultants as appropriate
• Write, revise, and standardize procedure documents in partnership with product teams, subject matter experts, and content owners
• Validate procedure content for accuracy, clarity, and alignment to documentation standards and style guidance
• Coordinate periodic reviews and the annual document attestation process, ensuring completion and audit-ready tracking
• Maintain document version control, ensuring content is updated, streamlined, and archived according to the document lifecycle
• Partner across teams to support consistent delivery of high-quality documentation and services
• Research inquiries related to treasury products and services, client onboarding, deposit account activity, and account maintenance, and recommend solutions
• Prioritize incoming inquiries and change requests to ensure visibility, traction, and timely resolution
• Communicate status, expectations, and outcomes clearly to stakeholders, escalating risks and blockers when needed
• Produce business-as-usual reporting and content uplift metrics to support transparency and continuous improvement
• Identify process improvement opportunities and recommend streamlining enhancements to management
  Required qualifications, capabilities and skills
• At least 3 years of experience in client service, operations, technology, sales support, or portfolio support within a corporate or financial services environment
• Demonstrated technical writing experience producing procedure documentation (for example, standard operating procedures and process documents)
• Strong critical thinking and problem-solving skills, including the ability to research inquiries and recommend practical solutions
• Proven stakeholder management skills, including ability to build trust and communicate effectively across levels
• Project management skills, including ability to track work, manage timelines, and escalate delivery risks appropriately
• Strong written and verbal English communication skills, with attention to detail and document quality
• Working knowledge of document lifecycle practices (versioning, review, approval, attestation, and archiving)
• Risk and control mindset, including ability to follow standards and escalation processes consistently
• Ability to work onsite in the Philippines Corporate Center on a 5:00 PM to 2:00 AM Manila shift
  Preferred qualifications, capabilities and skills
• Bachelor’s degree or equivalent education
• Experience supporting middle office operations or procedure libraries
• Familiarity with treasury products and services and related operational processes
• Experience with analytics, reporting, or automation tools (for example, Alteryx, Tableau, and Python)
• Experience using content management or documentation platforms (for example, Microsoft SharePoint and Adobe Experience Manager)

Help strengthen security outcomes across a global supplier ecosystem. In this role, you will influence risk decisions by turning complex evidence into clear control insights. You will partner with stakeholders to drive practical remediation and continuous improvement. You will help evolve assessment approaches to improve consistency, efficiency, and impact.
Job summary
As a Supplier Cybersecurity Controls Assessor Vice President in Supplier Assurance Services, you will lead technology and cybersecurity control assessments of supplier environments to help manage third-party risk. You will evaluate evidence, document control gaps, and collaborate with stakeholders to drive remediation plans or support risk acceptance decisions when needed. You will communicate clearly with senior stakeholders and help improve assessment approaches over time.
Job responsibilities

• Review supplier assessment questionnaires and supporting evidence to confirm completeness and quality
• Lead on-site or virtual supplier assessments and facilitate assessment discussions
• Assess supplier infrastructure, applications, and security practices against defined control expectations
• Identify, document, and communicate control gaps and vulnerabilities in supplier environments
• Partner with stakeholders to develop remediation action plans and track progress to closure
• Evaluate risk acceptance requests when control compliance cannot be achieved and document rationale
• Recommend practical risk mitigation options that improve supplier security posture
• Identify process improvement opportunities that increase assessment efficiency and consistency
• Support education and knowledge sharing on supplier cybersecurity risk and controls
• Escalate significant supplier issues in a timely manner through appropriate channels

Required qualifications, capabilities and skills

• 7 years of experience in technology risk and controls, technology audit, cybersecurity, or third-party risk management within a large enterprise environment
• Experience performing technology and cybersecurity control assessments of third parties or external suppliers
• Working knowledge of industry risk and control frameworks (e.g., ISO 27001, NIST Cybersecurity Framework)
• Experience assessing one or more of the following domains: application security, cloud security (SaaS, PaaS, IaaS), network security, or cyber resiliency
• Demonstrated ability to identify control gaps, document findings, and translate technical issues into clear risk statements
• Experience developing or evaluating remediation action plans and validating control implementation
• Strong written communication skills, including concise reporting and stakeholder-ready summaries
• Strong verbal communication and presentation skills with senior stakeholders
• Demonstrated ability to challenge and influence decisions appropriately, including constructive pushback when needed

Preferred qualifications, capabilities and skills

• One or more current certifications: CISSP, CISA, CISM, CCSP, or CRISC
• Experience interpreting third-party assurance artifacts (e.g., SOC 2 reports, ISO 27001 certification evidence, ISAE 3402 Type II reports) to assess control design and operating effectiveness
• Ability to translate technical control issues into business impact, clear risk statements, and crisp remediation recommendations for senior stakeholders
• Working knowledge of common AI failure modes—including hallucinations, overconfidence, bias, and data contamination—and the ability to recognize how they can degrade document extraction and classification results

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource (HR) Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if you're unsure about your eligibility for an internal application.

Make sure your profile is updated in the new me@jpmc > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

Bring your operations leadership to a role where accuracy, controls, and client outcomes matter every day. You will lead a team supporting pooled investment vehicles and help deliver consistent, high-quality servicing across the custody lifecycle. You will partner closely with peers and stakeholders to resolve exceptions quickly and reduce operational risk. If you enjoy improving processes and developing people, this role offers a strong platform to grow your impact.
As a Supervisor, Managed Funds Operations in Managed Funds Operations, you lead day-to-day custody operations supporting managed funds and other pooled investment vehicles. You help ensure transactions are processed accurately, on time, and with strong controls, while developing a team of operations professionals. You collaborate with partners to deliver responsive client servicing and continuous process improvement.
Job responsibilities

• Lead daily team execution of custody processing activities, including settlement, asset servicing, income processing, tax processing, reconciliations, and related servicing tasks
• Monitor work queues, allocate tasks, and balance capacity to maintain coverage during peak volumes, absences, and holidays
• Review and authorize transactions and adjustments within approved authority limits and control procedures
• Investigate and resolve exceptions, breaks, fails, and client inquiries within agreed timelines
• Maintain accurate processing and escalation routines aligned to documented procedures and service level agreements (SLAs)
• Identify, escalate, and help remediate operational risks, control gaps, and recurring processing issues
• Support internal audits, risk reviews, and regulatory examinations by preparing clear evidence and timely responses
• Drive disciplined reconciliation practices, including timely clearance of aged or outstanding items
• Partner with client service, relationship management, and operations stakeholders to deliver a consistent client experience
• Contribute to process improvement through standardization, automation ideas, and support for change initiatives, enhancements, or migrations
  Required qualifications, capabilities and skills
• Bachelor’s degree in Finance, Accounting, Business, or a related field (or equivalent practical experience)
• 4 years of experience in custody, fund operations, securities services operations, or a related financial operations environment
• 1 year of experience leading, coaching, or coordinating work for a team in an operations setting
• Knowledge of custody operating processes, including settlement, corporate actions, income processing, and reconciliations
• Understanding of managed fund and pooled investment vehicle structures and operational requirements
• Demonstrated risk and control mindset, including the ability to follow procedures, identify issues, and escalate appropriately
• Strong attention to detail and ability to meet deadlines in a high-volume environment
• Clear written and verbal communication skills to handle stakeholder coordination and client-related inquiries
  Preferred qualifications, capabilities and skills
• Experience using industry messaging and processing platforms (e.g., SWIFT) and custody or sub-custody platforms
• Familiarity with regulatory requirements relevant to custody services and managed funds within the applicable jurisdiction(s)
• Professional certifications in investment operations or securities-related fields
• Experience supporting process improvement initiatives, including automation and standardization
• Experience monitoring service quality measures and implementing corrective actions
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Keep essential services running when it matters most. In this role, you will help ensure production application flows remain stable, available, and performant for internal users and external clients. You will work hands-on with real-time issues, partner with engineers and infrastructure teams, and drive continuous improvements. You will contribute to a culture of operational excellence through proactive monitoring and thoughtful automation. If you enjoy troubleshooting, collaboration, and reliability-focused work, this role offers meaningful impact.
Job summary
As an Technology application support engineer in Technology Application Support, you will ensure the stability, availability, and performance of critical production application flows used by internal users and external clients. You will troubleshoot and resolve application and user-reported issues in a timely manner, support incident and problem management practices, and partner with stakeholders across technology to improve service reliability and the user experience.
Job responsibilities

• Provide end-to-end application support and service delivery across supported platforms to enable uninterrupted business operations.
• Perform day-to-day production support and maintenance to ensure system stability, availability, and performance.
• Monitor system health, performance, and capacity across supported platforms, proactively identifying and addressing risks before they impact operations.
• Triage issues, escalate appropriately, and communicate clearly with business and technology stakeholders through resolution.
• Analyze complex situations and trends to support incident, problem, and change management for full-stack systems, applications, and infrastructure.
• Create and maintain runbooks, operational procedures, and knowledge-base documentation to improve consistency and efficiency.
• Collaborate with engineering teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines.
• Implement infrastructure, configuration, and network as code for applications and platforms within your remit.
• Partner with technical experts, key stakeholders, and team members to identify operational improvements, automation opportunities, and tooling enhancements that reduce toil.
• Apply service level indicators and service level objectives to proactively resolve issues before they impact customers.
• Support the adoption of site reliability engineering best practices within the team.

Required qualifications, capabilities and skills

• Bachelor’s degree in Computer Science (or equivalent experience) with experience in a production support environment.
• 5 years of experience troubleshooting, resolving, and maintaining production IT services.
• Demonstrated ability to communicate effectively across multiple levels and teams (written and verbal).
• Proficiency in scripting (for example, bash/ksh, PowerShell, Python) to automate manual tasks and improve operational runbooks.
• Experience troubleshooting application issues involving databases (for example, Oracle, SQL Server), including database concepts and SQL scripting.
• Demonstrated knowledge supporting applications or infrastructure in a large-scale technology environment across on-premises and public cloud.
• Experience using observability and monitoring tools (for example, Geneos, Splunk, Grafana, Dynatrace) and applying alerting techniques for proactive health management.
• Understanding of processes aligned to the Information Technology Infrastructure Library (ITIL) framework.
• Experience with incident management and IT service management practices, including ticketing and escalation workflows.

Preferred qualifications, capabilities and skills

• Experience supporting technology platforms within a financial services environment.
• Experience supporting Unix/Linux and Windows environments (for example, process/thread analysis, file systems, permissions, services, scheduling).
• Familiarity with cloud platforms and containerized environments (for example, AWS, Azure, Kubernetes) in a support or operations capacity.
• Working knowledge of incident management, change management, and release management processes within regulated enterprise environments.
• Experience implementing automation and self-healing capabilities to improve platform resilience and reduce operational overhead.
• Relevant industry certifications (for example, ITIL, AWS, or equivalent technology support credentials).

Employer Description
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Organization Description
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​

In this role, you will combine analytical rigor, strong controls mindset, and real-time execution to support cash positioning and funding decisions. You will gain exposure to senior stakeholders and firmwide priorities while building deep expertise in payments and liquidity operations.

As a Payment Lifecycle Manager I within the Cash Asset Management team, you will support daily cash positioning, funding and projection activities, exception management, and reconciliations in a deadline-driven environment. You will perform funding and projections for Nostro accounts, monitor balances, and reconcile daily statements to predictions and ledgers within required cutoffs. You will partner with Treasury, business stakeholders, and project teams to resolve issues, improve processes, and support system enhancements. You will apply a strong risk and controls mindset, including timely escalation and end-to-end issue ownership.

Job responsibilities:

• Perform funding and projections for Nostro accounts, monitor balances, and reconcile daily statements to predictions and ledgers within required deadlines.
• Prepare Nostro account positions based on funding and projection requirements.
• Coordinate with Treasury and business partners to confirm appropriate Nostro funding requirements.
• Monitor exceptions and drive timely investigation, escalation, and closure.
• Perform reconciliations, identify drivers of breaks, and partner with stakeholders to resolve open items.
• Support cash position forecasting and funding activities across global regions.
• Validate overdraft and credit interest charges and escalate discrepancies through appropriate channels.
• Track procedure updates and apply changes to daily execution.
• Identify process efficiencies and control enhancements that reduce exceptions and strengthen execution.
• Partner with project teams to support system enhancements and account onboarding and offboarding activities.
• Manage internal and external stakeholder communications to support timely, accurate outcomes

Required qualifications, capabilities, and skills:

• Experience in payments, cash management, or financial operations.
• Strong analytical skills and attention to detail in a time-critical operations environment.
• Ability to manage multiple priorities and meet tight deadlines under pressure.
• Confidence to challenge, escalate, and influence decisions to protect service, controls, and outcomes.
• Knowledge of operational risk and controls, including escalation and end-to-end issue ownership.
• Strong written and verbal communication skills with the ability to engage stakeholders at multiple levels.
• Proficiency in Microsoft Excel, including building and maintaining macros.
• Ownership mindset with demonstrated follow-through to resolution on exceptions and stakeholder requests.
• Continuous improvement focus with the ability to identify and implement practical efficiency opportunities.
• Willingness and ability to work night shifts.

Preferred qualifications, capabilities and skills:

• Experience with cash projections, funding, or liquidity-related operational processes.
• Experience driving process improvements that reduce exceptions, improve data quality, or strengthen controls.
• FINRA Series 99 license, or willingness to obtain FINRA Series 99 within six months of start date.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.