JPMorgan Chase Philippines

Help modernize how work gets done through smart automation and clear, reliable reporting. In this role, you will partner with stakeholders to turn opportunities into well-governed solutions that improve efficiency and transparency. You will contribute to meaningful outcomes while building delivery and analytics skills in a collaborative environment.
Job summary
As a Process Improvement Associate I within the Process Automation team, you will design and deliver automation and reporting solutions that reduce manual effort and enhance operational insights. You will collaborate with stakeholders to elicit requirements, produce solution documentation, and manage end-to-end delivery from intake through production, ensuring appropriate controls, approvals, and audit readiness.
Job responsibilities

• Manage delivery of multiple small-to-medium initiatives, coordinating stakeholders and keeping work on track.
• Gather and clarify requirements, confirming scope, success measures, and key decisions needed.
• Produce clear delivery documentation, including business requirements documents, solution designs, process maps, and procedures.
• Design and build automation workflows using Alteryx in alignment with defined requirements and controls.
• Develop and maintain recurring and ad hoc reporting solutions, such as dashboards, scorecards, and operational reporting.
• Perform data analysis and validation to support reporting accuracy, trend analysis, and root-cause exploration.
• Provide executive-ready status updates, including timelines, risks, dependencies, and approvals required.
• Identify risks and issues early, escalate appropriately, and support corrective actions to prevent recurrence.
• Execute defined testing activities, including test execution, defect documentation, retest coordination, and user acceptance testing support.
• Assess process impacts and recommend additional stakeholder engagement to address workflow gaps, change impacts, and operational readiness.

Required qualifications, capabilities and skills

• 2 years of experience in business analysis, delivery, process improvement, controls, process automation, business reporting, or data analysis.
• Experience building automation workflows using Alteryx.
• Alteryx Core Certification.
• Experience with Python for automation and data analysis.
• Experience with SQL for querying and analysis.
• Experience creating business requirements documents and solution design documentation.
• Proficiency with Microsoft Office tools (including Excel, Word, and PowerPoint) for analysis, documentation, and presentations.
• Strong analytical and problem-solving skills, with high attention to detail.
• Strong written and verbal communication skills, with ability to influence stakeholders across levels.
• Demonstrated ability to manage multiple priorities independently and coordinate work across a matrixed environment.

Preferred qualifications, capabilities and skills

• Experience supporting reporting or automation in a consumer finance, servicing, or operations environment.
• Experience with business intelligence and automation tools such as Qlik and Power Platform tools.
• Familiarity with workflow and e-signature tools used in operations environments.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource (HR) Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if you're unsure about your eligibility for an internal application.

Make sure your profile is updated in the new me@jpmc > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

Join us and analyze control and risk themes, identify drivers, and help prioritize improvement opportunities!

As a Process Improvement Associate – 601 in Automation and Insights Governance, you will support governance and audit execution, identify control and risk themes, and drive process efficiencies through data analysis and automation. You will collaborate with process owners to clarify governance requirements, respond to questions, and help remediate findings. You will document practical standards and best practices that make it easier for teams to comply.

You’ll join the Automation and Insights Governance team to help ensure governance standards are consistently applied, audit activities run smoothly end-to-end, and opportunities for smarter, faster ways of working are identified and delivered. You’ll partner with stakeholders across functions, use data to spot risk indicators and trends, and translate complex findings into clear updates. If you enjoy improving how work gets done—while keeping controls and quality front and center—this role gives you the scope to make a measurable impact.

Job responsibilities:

• Lead audit activities from planning through execution and reporting, ensuring timely and well-documented control evaluation
• Facilitate governance discussions and working sessions, capturing decisions, actions, and follow-ups
• Identify risk indicators and control gaps using data and qualitative insights, escalating issues when appropriate
• Partner with process owners to answer governance and audit questions and support remediation of findings
• Drive efficiency improvements through data analysis, automation, and standardization of recurring deliverables
• Create clear, executive-ready presentations and status updates for senior stakeholders
• Document, maintain, and distribute best practices, playbooks, and procedures that support governance adherence
• Track action items and milestones to ensure commitments are met and outcomes are sustained
• Mentor junior team members through knowledge sharing, feedback, and peer reviews
• Maintain awareness of changes to relevant governance standards, requirements, and internal procedures

Required qualifications, capabilities, and skills:

• 1+ years of experience in process improvement, governance, audit, risk, operations, or a related discipline
• Ability to plan and organize work across multiple priorities and deadlines while maintaining quality
• Strong analytical and problem-solving skills, including ability to identify root causes and propose practical fixes
• Strong written and verbal communication skills, including ability to explain findings clearly to non-specialists
• Experience creating clear status updates and presentations for stakeholders
• Proficiency with Microsoft Office, including Excel and PowerPoint
• High attention to detail and strong documentation habits (procedures, meeting notes, evidence, action tracking)
• Comfort collaborating cross-functionally and influencing outcomes without direct authority
• Demonstrated integrity and sound judgment when handling sensitive findings and control-related topics

Preferred qualifications, capabilities, and skills:

• Exposure to banking or financial services processes and products
• Experience using analytics or automation tools (for example, Alteryx, Tableau, or similar data preparation and visualization tools)
• Coursework or demonstrated interest in finance, business analytics, or data-driven decision-making
• Strong facilitation skills for working sessions and governance forums
• Growth mindset and adaptability when priorities, requirements, or processes change
  Internal Application Eligibility Requirements
  TENURE:
• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
  PERFORMANCE:
• Meets satisfactory performance standards as defined by the firm.
  You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives / Employees in Personal Relationships Policy - Firmwide.
  By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Standard - Firmwide. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.
  Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or business specific guidelines.
  Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
  In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

Join a team that empowers you to make a real impact in the world of financial compliance. At J.P. Morgan, you’ll help clients navigate complex investment rules, reduce risk, and ensure regulatory adherence. This role offers the opportunity to work with industry leaders, innovate solutions, and champion best practices. You’ll be part of a collaborative environment where your expertise is valued and your ideas drive change. Take your career to the next level with a global leader in financial services.

As a Compliance Reporting Services Associate in the Compliance Reporting Services team, you play a pivotal role in managing investment rule violations and supporting risk reduction for our clients. You help us deliver top-quality operations, implement industry best practices, and foster a culture of empowerment. You will collaborate with peers and clients, investigate potential breaches, and drive innovative solutions. Together, we ensure compliance and optimize client outcomes.

Job Responsibilities:

• Ensure adherence of operational procedures to complete tasks in an accurate and timely manner.
• Support the Manager/s in the objective to provide top quality operations in support of this global business.
• Document procedures and identify requirements for additional controls.
• Provide training to new hires.
• Investigate, resolve, and substantiate key differences in reconciliations between client vs fund manager.
• Review rules setup and act as a control point to ensure the rule is working as per client requirement.
• Act as a change agent and provide technical expertise to key projects/initiatives in the compliance reporting function.
• Deliver innovative solutions to client requirements (including coding the Compliance Reporting application) in sync with optimization of the rule library in place.
• Maintain existing fund "rules" within the system and tailor available solutions to the changing needs of the client in a timely manner.
• Investigate investment guideline breaches with the investment manager to assist the client in the breach resolution process.
• Foster and champion “How We Do Business” culture where people are empowered to make decisions that affect their work/environment.

Required Qualifications, Capabilities, and Skills:

• Demonstrate 7 years or more work experience in Banking/Finance or related industries.
• Communicate effectively with strong oral and written skills.
• Apply a good understanding of the Capital Markets and related products.
• Utilize knowledge of the processes of a fund’s Custodian Bank and Investment Manager.
• Exhibit strong analytical, organizational, and problem-solving skills.
• Think outside the box and challenge the status quo.
• Implement effective root cause analysis, control and process improvement initiatives.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Preferred Qualifications, Capabilities, and Skills:

• Demonstrate supervisory and leadership skills. Perform effectively in a deadline-driven environment.
• Apply strong analytical skills.
• Take ownership of issues and escalate where relevant.
• Partner effectively with peers, colleagues, and clients.
• Communicate clearly with good written and spoken English skills.
• Leverage a graduate/postgraduate background with a minimum of 7years’ work experience in Banking/Finance or related industries.
• Used SQL/Excel/VBA/Python or any rules engine configuration to optimize monitoring or reduce false positives.

Join a team that provides outstanding customer experience and issue resolution.

As a Spanish Bilingual Mortgage Processor II within Mortgage Operations, you guide customers through the loan process of home equity (HELOC) and refinance loans from conditional approval through final underwriting approval. You communicate outstanding conditions, documentation needs, and next steps in a clear, customer-friendly way. You maintain accurate loan updates and contact records in the loan processing system to support a smooth end-to-end experience. You partner with internal stakeholders (home lending advisors, underwriting, closing, PAG, etc) to resolve issues and escalate customer concerns when needed.

You’ll play a hands-on role in helping customers move confidently through the home loan process—from document collection to final approval. In this role, you’ll build trusted relationships through proactive updates, clear explanations, and thoughtful problem-solving. You’ll also gain exposure to a high-volume operations environment with strong opportunities to deepen your mortgage knowledge and grow your career. If you enjoy structured work, customer conversations, and making complex steps feel simple, this role is for you.

Job Responsibilities:

• Guide customers through the loan process from conditional approval through final underwriting approval
• Contact customers after conditional approval, upon final approval, and at key points in between to provide updates and set expectations
• Review loan conditions and request outstanding documentation to support timely underwriting decisions
• Explain loan terms, conditions, programs, and fees in a clear, respectful, customer-friendly manner
• Obtain required information and documentation from customers and co-customers to complete action items
• Update loan status, customer details, and communications in the loan processing system and maintain accurate contact logs
• Address customer questions, issues, and concerns promptly, involving the appropriate lending partner when needed
• Escalate risks, complaints, or complex cases to your manager following defined procedures
• Prioritize daily work from assigned queues to meet service level and quality expectations

Required qualifications, capabilities, and skills:

• Must be fluent in both Spanish and English, with excellent verbal and written communication skills in both languages.
• Ability to manage multiple active loans and tasks while meeting deadlines and quality standards
• Strong customer service skills, including the ability to explain process steps and requirements clearly over the phone
• Experience gathering, reviewing, and tracking documentation with strong attention to detail
• Strong written communication skills for accurate, professional customer notes and contact logs
• Ability to handle sensitive customer information with discretion and follow data privacy requirements
• Proven problem-solving skills, including knowing when and how to escalate issues
• Comfort working in a process-driven environment with assigned queues and measurable service expectations
• Ability to meet any applicable licensing or registration requirements for the role (where required)

Preferred qualifications, capabilities, and skills:

• Mortgage processing experience supporting home purchase, refinance, and home equity loans
• Familiarity with conditional approval and underwriting documentation workflows
• Experience handling high-volume customer contact and follow-ups in a regulated financial services environment
• Experience coordinating with internal partners (for example, lending or underwriting teams) to resolve loan conditions
• Experience improving customer experience through proactive updates and clear expectation-setting
• Preference will be given to candidates who can present a valid Philippine Passport and/or Driver’s License prior to job offer or transfer.

Unique Requirements:

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

You are required to undergo a screening process and fingerprinting. A valid Driver’s License or Passport will be required, together with an NBI clearance (validity should cover at least 6 months from initial interview date).

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

The Workforce Planning team provides workforce products, technologies, scheduling, forecasting, and real-time support for our Contact and Back-Office Centers.
As a Workforce Analyst within our International Consumer Banking Workforce Planning team, you will own intraday performance and contribute to short-term schedule planning, ensuring staffing, skilling, and shrinkage plans translate into interval-level service delivery.
#ICBCareer
Job Responsibilities:

• Real-time monitoring of service level across calls, chats, and back-office queues, ensuring targets are met through proactive interventions.
• Build and publish daily staffing plans and heatmaps for the next 1–7 days; align with weekly schedules and the forecast outlook.
• Partner with forecasters and schedulers to translate variance drivers (AHT, arrivals, shrinkage, adherence) into targeted schedule changes.
• Identify the need to increase or decrease off-phone time and employee movement to optimize service levels; communicate changes to call center management and implement changes as required.
• Plan and influence the participation of off-phone activities for specialist meetings, coaching, and department initiatives.
• Maintain real-time schedules and complete real-time analysis.
• Execute intraday schedule management, including same-day shift swaps, micro-shift changes, overtime (OT) offers, voluntary time off (VTO), and skilling adjustments to protect service levels while honoring compliance rules.
• Partner with team leaders to align real-time actions with the weekly schedule plan; provide feedback on variance drivers and improvement opportunities.
  Required qualifications, capabilities, and skills:
• Experience with real-time call and chat monitoring systems and reports, with detailed knowledge of Call Centre Operations, Contact Centre Metrics, and Workforce Planning practices and systems.
• High proficiency in Microsoft Office products (Excel, Word, PowerPoint). Detailed knowledge of Excel is required.
• Strength in quantitative analysis, critical thinking, problem solving, and innovation.
• High attention to detail; ability to work on multiple projects and tasks simultaneously, manage time, and prioritize to complete tasks.
• Comfortable with a fluid business environment, changing job priorities, and working with people at various levels internally and externally; able to work independently and in a group.
• Ability to work in a consistently fast-paced, high-volume environment.
• Excellent written and oral communication skills.
  Preferred qualifications, capabilities, and skills:
• Proficiency with Workforce Management scheduling software or equivalent (for example, intraday module, schedule editor, skilling administration).
• Strong collaboration, communication, and presentation skills.
• Basic knowledge and understanding of Workforce Planning platforms and practices, both internal and cross-business.
• Experience analyzing adherence, shrinkage, and occupancy to recommend schedule optimization and staffing moves.

Bring your fund accounting, financial reporting, and regulatory reporting expertise to a role where quality, controls, and client outcomes matter. You will help strengthen oversight of external service providers across a diverse fund platform. You will partner closely with stakeholders across investment, risk, legal, and compliance functions to deliver accurate and timely reporting. You will also help identify opportunities to streamline and automate oversight processes.
Job summary
As a Fund Accounting Financial Reporting Oversight in the Product Administration team, you will oversee key fund administration deliverables performed by external service providers and help ensure strong controls, accurate reporting, and timely regulatory submissions. You will collaborate with partners across functions and time zones, apply sound judgment to identify and escalate issues, and contribute to continuous improvement across reporting and oversight processes.
Job responsibilities

• Oversee service delivery and operational performance of external fund administration providers across assigned funds
• Manage financial reporting cycles, including disclosure execution, controls evidence, and certification support activities
• Coordinate audit planning and fieldwork with service providers and independent auditors to support timely completion
• Review fund financial statements and related schedules for completeness, accuracy, and consistency with applicable guidance
• Coordinate preparation and review of regulatory filings (e.g., Form N-PORT, Form N-CEN, Form N-CSR, Form N-PORT Part F, Rule 17f-2)
• Prepare governance and oversight materials (e.g., meeting materials, minutes, and 15(c) materials) for review by fund governing forums
• Partner with stakeholders across portfolio management, risk management, legal, compliance, product, and client service teams to resolve issues and deliver outcomes
• Monitor key fund risks and controls, document findings, and escalate issues appropriately and promptly
• Maintain effective daily engagement with U.S.-based counterparts and service providers to ensure clear communication and timely delivery
• Identify, propose, and support process improvements, streamlining, and automation opportunities within oversight and reporting workflows

Required qualifications, capabilities and skills

• Minimum of 7 years of relevant experience in fund services, including exposure to financial reporting, fund accounting, and regulatory reporting
• Working knowledge of applicable reporting and regulatory frameworks (e.g., U.S. GAAP and/or IFRS, U.S. Regulation S-X, Investment Company Act of 1940)
• Experience coordinating, reviewing, or supporting U.S. registered fund regulatory filings (e.g., Form N-PORT, Form N-CEN, Form N-CSR)
• Demonstrated ability to oversee third-party service providers and manage to quality, controls, and delivery expectations
• Strong understanding of core fund concepts (e.g., NAV, custody, valuation considerations, transaction costs) relevant to oversight responsibilities
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
• Experience using automation or analytics tools to improve reporting and controls workflows (e.g., Alteryx, Python, or similar tools)
• Excellent verbal and written communication skills, with the ability to present information clearly and concisely for different audiences
• Strong problem-solving skills, attention to detail, and the ability to evaluate multiple perspectives to make effective decisions
• Ability to manage multiple priorities in a fast-paced environment and deliver consistently high-quality outcomes

Preferred qualifications, capabilities and skills

• Professional certification such as Chartered Accountant, CPA, or CFA
• Experience supporting U.S. mutual funds and ETFs, interval funds, collective investment funds, and/or private funds (including 3(c)(7) vehicles)
• Familiarity with registered fund financial statement disclosures and implementation of new disclosure or accounting guidance
• Knowledge of mutual fund taxation concepts (where applicable to the role)
• Experience supporting funds that use complex instruments (including OTC exposures) and related valuation or operational considerations
• Familiarity with artificial intelligence (AI) or large language model (LLM) tools used to streamline oversight, reporting, or controls evidence workflows
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Shape how employees experience benefits across diverse markets—while delivering measurable commercial and risk outcomes. You’ll lead high-impact sourcing and supplier performance work across the regions. We’ll rely on you to influence senior stakeholders, run disciplined competitive processes, and negotiate strong agreements that protect service and value. You’ll join a global team that supports growth through collaboration, structure, and continuous improvement. If you’re energized by complex stakeholder environments and meaningful outcomes, this role offers broad scope and visibility.

As a Vice President, Global Category Manager in Global Supplier Services, you lead strategic sourcing and supplier management for Non-Technology categories such as Professional Services, Wellness Programs, Training & Development, HR Benefits, Group Income Protections, Pharmacy Benefits, etc. Reporting to the Executive Director, you partner closely with global category leadership and stakeholders to execute category strategy, run competitive sourcing events, and negotiate commercial terms. You build strong governance and influence across a matrixed environment to deliver measurable value across cost, service, resiliency, and innovation. You also strengthen supplier performance management and third-party risk oversight while aligning to applicable regulatory and control requirements across diverse markets.

You’ll work within a global sourcing and supplier services organization that partners with functional stakeholders to deliver well-governed, market-informed sourcing decisions. The team operates through a mix of regional ownership and global alignment, enabling cross-region leverage while respecting local requirements and market conditions.

Job responsibilities

• Set the global category strategies and execute the aligned category plans globally, in collaboration with regional/global teams.
• Build and maintain a multi-year sourcing roadmap covering renewals, competitive bids, consolidation opportunities, and transformation initiatives
• Identify cross-region leverage opportunities (standardization, preferred suppliers, rate harmonization, and service model alignment) while respecting local requirements
• Lead end-to-end competitive sourcing events, including requirements definition, evaluation criteria, scoring governance, and award recommendations
• Develop negotiation strategies and negotiate pricing, service levels, implementation commitments, and commercial protections (including indexing, caps, termination rights, and audit rights)
• Partner with Legal and internal control stakeholders to support contract drafting/redlining and ensure approvals, documentation, and sourcing controls are met
• Establish supplier performance frameworks using service level agreements (SLAs), key performance indicators (KPIs), quarterly business reviews (QBRs), scorecards, and continuous improvement plans
• Drive supplier issue resolution and escalations through root-cause analysis, corrective actions, and sustained performance improvements
• Deliver total cost of ownership analysis, benchmarking, and value tracking, and provide clear reporting on pipeline, progress, risks, and dependencies
• Ensure supplier engagements meet third-party risk expectations, including data privacy and operational resiliency requirements relevant to benefits vendors
• Coach and guide sourcing team members and coordinate with global sourcing and vendor management partners to support efficient delivery

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent practical experience
• Minimum 8 years of experience in strategic sourcing, category management, procurement, or vendor management with multi-country scope
• Demonstrated experience leading complex negotiations and competitive sourcing events with senior stakeholders
• Ability to run Request for Information (RFI), Request for Proposal (RFP), and Request for Quotation (RFQ) processes with clear governance, evaluation, and decision documentation
• Strong commercial and analytical skills, including cost modeling, benchmarking, contract commercial terms, and value tracking
• Proven experience partnering with Legal to draft, amend, and negotiate complex master agreements and service level agreements
• Demonstrated ability to operate effectively in a matrixed, global environment and influence without direct authority
• Strong written and verbal communication skills, including executive-ready materials and decision facilitation
• Ability to manage work across APAC and EMEA time zones with strong prioritization and program management skills
• Working knowledge of third-party risk management and supplier due diligence expectations (including data privacy and operational resiliency)
• Proficiency with Microsoft Office (including advanced Excel) and sourcing/procurement tools (e.g., Ariba)

Preferred qualifications, capabilities, and skills

• HR services and employee benefits sourcing experience (e.g., brokers/consultants, benefits administration platforms, wellbeing vendors, and insurance-related services)
• Experience working in a highly regulated, large-scale global organization with strong controls
• Professional certification (e.g., Chartered Institute of Procurement & Supply (CIPS) or Certified Professional in Supply Management (CPSM))
• Experience designing supplier segmentation strategies and building innovation pipelines with strategic suppliers
• Experience leading contract remediation and portfolio-wide commercial improvement initiatives
• Fluent English is required and confidence in communicating with stakeholders

Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.

Job responsibilities

• Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.

Required qualifications, capabilities, and skills

• Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset to adapt to fast-paced environments and new business initiatives, with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities.
• Familiarity with continuous improvement methodologies and design-thinking techniques to drive continuous improvement initiatives.

Preferred qualifications, capabilities, and skills

• Knowledge of ISO or Swift message processing or management.
• Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
• Experience in global payments and understanding of accounting and money movement processes.

Are you ready to make a significant impact in the world of payments and merchant services? Join JPMorganChase as a Payments Governance Client Ops Analyst and be part of a dynamic team within the Chase Global Card Operations organization. This is your opportunity to contribute to meaningful projects that shape the future of Payments Governance. You’ll grow, learn, and lead in an environment that values creativity and collaboration.

As a Payments Governance Client Ops Analyst on the Third-Party Payment Processing Governance team, you will play a pivotal role in advancing our mission and driving results. You will be part of a team that thrives on collaboration, innovation, and excellence. Your contributions will be vital to our firm and the wider community as we strive to make a positive impact in a culture that values diversity, inclusion, and professional growth. This position is responsible for collating, reporting, and reconciling large datasets for Merchant Services third-party processors. You will develop and maintain data solutions that support reporting, analytics, and business intelligence using Merchant Services internal systems. You must be able to monitor and analyze performance data in real time and cumulatively, and make recommendations to support successful outcomes.

Job Responsibilities

• Remain current on card network requirements associated with payments products, including sub-merchant due diligence, fraud, and chargebacks.
• Leverage tools such as Snowflake, Python, Tableau, Alteryx, PeopleSoft, Power Apps, and UiPath to research large volumes of processing data and create Merchant Services third-party processor performance metrics.
• Perform ongoing transactional data monitoring to identify changes in activity, trends, and anomalies.
• Collaborate with Payments Governance reviewers/facilitators to understand processes and identify and address pain points in data analytics and reporting.
• Ensure accurate and timely information is provided throughout the assessment process.
• Identify, research, report, and/or escalate potential risks proactively identified through data analysis.
• Communicate professionally—verbally and in writing—with relevant stakeholders.
• Review, analyze, recommend, and implement best-in-class process improvements related to third-party oversight, reviews, systemic solutions, and evaluations.
• Maintain system access profiles, data-specific standard operating procedures, and process flows.
• Design, develop, and maintain Tableau dashboards and leadership reporting metrics.
• Maintain the integrity of the Payments Governance database/SharePoint site/repository, including tracking activity, cataloging documentation, maintaining request status, and safeguarding confidential files.

Required qualifications, capabilities and skills

• Strong investigative mindset and passion for analytical research; eager to learn new databases and adapt to change.
• Ability to develop and maintain efficient workflows in Alteryx to reduce manual intervention.
• Strong proficiency in SQL and Excel for data analysis and reporting.
• Advanced skills in PowerPoint, with the ability to develop high-quality presentations, charts, and analytics.
• Demonstrated experience analyzing large volumes of data from raw sources.
• Strong interpersonal, written, and verbal communication skills, with the ability to present to and influence executive audiences.
• Demonstrated ability to monitor and analyze performance data in real time and cumulatively, and make appropriate recommendations.
• Sound judgment and flexibility to pivot quickly and solve problems effectively.
• Commitment to a productive and healthy culture that values integrity, respect, excellence, and innovation.
• Ability to ensure high-quality downstream user experience, appropriately secure data, and adopt best practices.

Preferred qualifications, capabilities, and skills

• 2 years of experience in Merchant Services data analysis (e.g., PeopleSoft, Snowflake, Tableau, Alteryx, UiPath, Power Apps).
• Experience with analytical and statistical packages/databases (e.g., SAS, SQL, Python, or equivalent).
• Strong interest in financial compliance, risk, quality, operations, and regulations.
• Strong interpersonal skills with a client-focused mindset.
• Extremely analytical, with superior communication skills (written and verbal).
• General knowledge of Chase-approved workflow management systems such as Pega, Navigator, JIRA, and MyMFT.

Bring your attention to detail to a role that helps keep critical client data accurate and reliable. You will support teams by ensuring reference data is complete, consistent, and well-controlled. You will collaborate across operations and partner groups to resolve issues quickly and reduce rework. If you enjoy structured problem-solving in a fast-paced environment, this role offers meaningful impact and growth. Join us and help strengthen the data foundations that power day-to-day operations.
Job summary
As a Reference data analyst in the Static data team, you will manage and maintain client reference data to support accurate records and efficient operational delivery. You will process requests, investigate exceptions, and follow established controls to meet service expectations. You will partner with internal stakeholders to resolve issues, prioritize work effectively, and help improve processes over time.
Job responsibilities

• Process requests to create, update, and maintain client reference data records in approved systems
• Validate submitted information for completeness and accuracy, and investigate exceptions
• Maintain work logs and workflow controls to support auditability and timely completion
• Prioritize and respond to shared mailbox inquiries and service requests within agreed timeframes
• Partner with client service, implementation, and operations teams to resolve data issues and prevent rework
• Communicate with internal stakeholders by phone and email, including senior stakeholders, to clarify requirements and provide status updates
• Monitor ageing items and backlogs, and take action to reduce outstanding items while meeting service targets
• Perform daily production support and backup activities, and escalate operational risks and non-routine items promptly
• Contribute to process improvement efforts by identifying root causes and recommending practical enhancements
• Escalate concerns, delays, and control breaks to the appropriate supervisor or manager
  Required qualifications, capabilities and skills
• 4 years of experience in banking operations, financial services operations, or reference/static data operations
• Strong written and verbal English communication skills
• Demonstrated analytical skills with attention to detail and strong organizational abilities
• Client-focused mindset with a solution-oriented approach
• Proficiency with Microsoft Office, including strong Microsoft Excel skills (for example, formulas and pivot tables)
• Ability to manage multiple priorities in a time-sensitive environment while following documented controls
• Strong interpersonal skills and confidence to raise, track, and close open issues professionally
• Flexibility to work with global teams across time zones and to support shift-based schedules as required
  Preferred qualifications, capabilities and skills
• Knowledge of trade, payments, or cash management products
• Bachelor’s degree or equivalent in a relevant field
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.